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Housing / Utilities

AEP Home Energy & Weatherization Programs

Want to save money by figuring out where energy is being lost in your home? AEP has several home energy saving programs. Customers of AEP Ohio can schedule a low-cost energy assessment, where an AEP assessor visits the home to make personalized recommendations. Some residents may be eligible (based on financial need) for their community assistance program as well. They may receive insulation, air sealing, lights, refrigerator replacement and other energy-saving improvements.
(800) 672-2231
Free Energy Repair Services:
Payment Assistance:
Energy Saving Tips:

AEP Ohio

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
850 Tech Center Drive, Gahanna, Ohio 43230
English: (800) 277-2177 or Spanish: (888) 216-3505

AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people in Ohio with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
PO Box 42329, Pittsburgh, Pennsylvania 15203
(800) 683-7036

Equitas Health (formerly ARC Ohio)

Provides low-income housing, rental subsidies and financial assistance to people living with HIV and AIDS.  In addition, they offer free anonymous HIV/AIDS testing and free testing for other STDs (syphilis, gonorrhea and chlamydia) through various community programs. To find out walk-in days and times or appointment scheduling, call (614) 340-6777.
4400 North High Street, Columbus, Ohio 43214
(614) 299-2437

American Legion

They award college scholarships to military veterans and their families.  Their Family & Youth Support Program offers immediate assistance for household needs, utilities and food to military families directly affected by Operation Iraqi Freedom and America’s War on Terrorism.  Special support programs, such as counseling and mental health, are offered to children and youth whose military parent is deployed, deceased or discharged.
700 North Pennsylvania Street, Indianapolis, Indiana 46206
(317) 630-1203

AT&T Lifeline of Ohio Program

Provides discounted phone service for customers with a low income, including free line connection, monthly discounts and no deposits for local service. Call the toll-free number or fill out an application online.
150 East Gay Street, Columbus, Ohio 43215
(888) 256-5378 or (800) 910-1030 Spanish

Breathing Association

Provides help with winter heating and summer cooling programs through HEAP. They also provide electric bill assistance and window air conditioners to those without central air for households who are medically needy. Call to make an appointment. Click for more information about the Winter Crisis  or Summer Crisis Programs.
1520 Old Henderson Road, Columbus, Ohio 43220
(614) 457-4570

Broad Street Presbyterian Church

COMPASS is an emergency assistance program that can help with the last $100 of rent one time in a 12 month period for tenants who have an eviction notice.  Call for details.
760 East Broad Street, Columbus, Ohio 43205
(614) 463-9612

Capital University Legal Clinic

Provides legal assistance to low-income people regarding housing issues such as eviction, landlord-tenant disputes and fair housing issues.
303 East Broad Street, Columbus, Ohio 43215
(614) 236-6245

Center for Groveport Madison Human Needs

Connects people in need in the Groveport Madison school district with community resources. Services include rent and utility help, emergency cash assistance, help in preparing applications for food stamps, distribution of household items and more.
P.O. Box 542, Groveport, Ohio 43125
(614) 586-4017

City of Columbus Department of Development

Provides assistance to residents on issues such as unsafe buildings, unsanitary conditions, carbon monoxide inspections, high weeds, owner refusal to make repairs and animal maintenance.
50 West Gay Street, Columbus, Ohio 43215

City Of Columbus Department of Public Utilities

Offers a 20% discount for water and sewer charges for people with a low income. Go online to complete the application in Spanish or English.
910 Dublin Road, Columbus OH 43215
(614) 645-8276

City of Columbus Housing Code Enforcement

Provides inspection and enforcement for rental housing when landlords do not fix problems. Enforces housing codes such as maintenance and safety issues (leaks, plumbing, broken fixtures and appliances, pest problems, leaking roof, gutters and downspouts, chipping & peeling paint, etc.), high grass & weeds, trash, and vacant structures. To address a problem, call the City of Columbus Call Center or enter a complaint online:
(614) 645-3111

City of Refuge Point of Impact

Helps people on the east side and general Columbus find low-cost housing. Centered at the First Church of God on Refugee Road.
3480 Refugee Road, Columbus, Ohio 43232
(614) 231-9564

Columbia Gas of Ohio

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Customers who use a medical certificate must enter into a payment plan or be subject to disconnection. Medical certificates may be renewed two additional times and may not exceed 90 days per household in a 12-month period.
200 Civic Center Drive, Columbus, Ohio 43216
(800) 344-4077

Columbus Metropolitan Housing Authority (CMHA)

Provides low-income and Section 8 housing and helps people access decent, safe and affordable housing. They can help Section 8 families become homeowners and become economically independent of housing assistance (the Family Self-Sufficiency Program).
880 East Eleventh Avenue, Columbus, Ohio 43211
(614) 421-6091

Columbus Public Health Healthy Homes Program

Provides assistance and advice regarding indoor air quality, allergy and asthma control, mold, pests, lead poisoning prevention and creating a safe home environment. They provide free lead testing for children ages 6 months to 6 years in the Columbus and Worthington areas. They also offer free loaner HEPA vacuum cleaners to help control for lead dust during home renovations and repairs.
240 Parsons Avenue, Columbus, Ohio 43215
(614) 645-8191

Columbus Urban League (CUL) Housing Services Department

Investigates all illegal housing discrimination complaints, provides counseling and supportive services, helps resolve landlord-tenant problems and provides referrals to other services. Offers assistance finding an affordable home or rental and provides help with landlord-tenant issues. They provide housing counseling and foreclosure prevention services, distribute lists of affordable rentals, and conduct classes on renting and buying homes.
788 Mount Vernon Avenue, Columbus, Ohio 43203
614-257-6300, ext. 300

Community Housing Network (CHN)

Provides housing assistance to adults with addiction, mental disorders and those who struggle with homelessness. Apartments are scattered throughout 28 zip codes in Franklin County. Tenants also receive help with finding employment.
1680 Watermark Drive, Columbus, Ohio 43215
(614) 487-6700

Community Kitchen

Free breakfast and lunch is served Monday through Saturday.  Call for serving times. All are welcome. They provide families of Southeast Columbus with referrals to community agencies at their family resource drop-in center on Tuesdays through Fridays.  Provides many services and has a ‘no questions asked policy.’ They provide bus passes for transportation to a new job or confirmed medical appointments and referrals to other community agencies. They also provide food to the homeless and work to prevent homelessness.
640 South Ohio Avenue, Columbus, Ohio 43205
(614) 252-6428

Community Properties of Ohio

Provides Section 8 and low-income affordable housing, with an emphasis around OSU and the near east side. Their goal is to connect residents to community resources and strengthen families.
910 East Broad Street, Columbus, Ohio 43205
(888) 631-3869, press 2

Apprisen Financial Counseling

Offers counseling, education and advice on housing issues to new and existing homeowners including dealing with rental issues, preventing foreclosure, and bankruptcy counseling.
4500 East Broad Street, Columbus, Ohio 43213
(800) 355-2227

Creative Housing

Provides safe, affordable housing for people with disabilities in the Columbus area. People served by the Franklin County Board of Developmental Disabilities should contact their service coordinator regarding housing waiting list information.
2233 Citygate Drive, Columbus, Ohio 43219
(614) 418-7725

Delaware Creative Housing

Ensures that all people with disabilities, medical needs as well as the elderly have appropriate and accessible housing to meet their needs.  Works alongside section 8 vouchers and other housing authorities to provide individuals with homes.
437 Dunlap Street, Delaware, Ohio 43015
(740) 368-5803

Disability Rights Ohio (formerly Ohio Legal Rights Services-OLRS)

Helps people throughout Ohio who are developmentally disabled, mentally ill or have other physical and mental impairments. The intake department can be contacted toll-free for confidential services. They can assist with cases of abuse, neglect, discrimination, public assistance denials and other services. Their Client Assistance Program (CAP) helps people applying for or receiving services from the Bureau of Vocational Rehabilitation or the Bureau of Services for the Visually Impaired. Their website has a lot of information about the following issues and local agencies that can help.

  • Getting School Special Education Services
  • Getting School Therapies and Transportation
  • Early Intervention Developmental Evaluations
  • Assistive Technology
  • Service Animals
  • Jobs & Colleges
  • Disability Laws & Future Planning
  • Special Transportation Resources
  • Deaf & Hard of Hearing
  • Blind & Low Vision
  • Kinship Care
  • Respite Care
  • Tax Preparation
  • Bedbugs

50 West Broad Street, Columbus, Ohio 43215
(800) 282-9181 or (800) 858-3542 TTY

Dublin Furniture Banc

Provides free household furniture that is gently used.  Must be referred by a local social service agency who will also arrange an appointment for the family.  Curb-side delivery of furniture is provided for a fee or the family can arrange to pick up.  There is also an operational fee due at the time of appointment.  Local social service agencies can make referrals by phone or online.  Contact directly for more information.
6253 Old Avery Road, Dublin, Ohio  43016
(614) 333-6207

ECHO Residential Support

A program to support individuals so that they may live where they want and with whomever they choose.  ECHO assists in a variety of ways including housekeeping, money management, transportation, and serves as a friendly face to encourage individuals to make their own decisions.
6500 Busch Boulevard, Columbus, Ohio 43229

Foreclosure Intervention Hotline

For people who may be in danger of facing foreclosure, the national Homeowner’s HOPE Hotline offers free and confidential assistance 24 hours a day, 7 days a week. Counselors can work with individuals to find a solution and set up a plan of action.
7645 Lyndale Avenue South, Minneapolis, Minnesota 55423
(888) 995-4673

Franklin County Public Health

The community environmental services team can inspect housing conditions, housing violations, weeds, rats and much more. They also investigate animal bites and provide low-cost rabies immunizations. Additionally, they provide a limited number of free home radon test kits to Franklin County residents.
280 East Broad Street, Columbus, Ohio 43215
(614) 525-3160

Furniture Bank of Central Ohio

Provides free furniture to central Ohio residents struggling to furnish their homes as a result of economic and other significant life challenges.
118 South Yale Avenue, Columbus, Ohio
(614) 272-9544

Gladden Community House

Assists with housing, tenant rights, school system issues and neighborhood safety in zip codes 43222, 43223 and 43215. Offers limited help for rent, prescriptions and utilities when available.
183 Hawkes Avenue, Columbus, Ohio 43223
(614) 227-1600

Grove City Emergency Services

Provides a maximum of $50 payable toward rent, home payments, electric or gas bills for area residents. Families must live in zip codes 43146 or 43126 and have a shut-off or eviction notice.  Call directly for financial help office hours.
2710 Columbus Street, Grove City, Ohio 43123
(614) 871-1334
Foodline: (614) 341-2282

Habitat for Humanity

Sells affordable homes to people with a low income who are first-time homebuyers. Participants must go through a screening process and demonstrate their ability to repay a mortgage and help build their home.
3140 Westerville Road, Columbus, Ohio 43224
(614) 422-4828

HandsOn Central Ohio

This comprehensive information and referral service connects those in need with thousands of social service, government and community resources. They help find a solution to any need. Free and confidential, 2-1-1 is available throughout Franklin County 24 hours a day, 7 days a week.  They also answer all homelessness calls and makes referrals to area shelters for families or single persons through the shelter hotline (888) 4-SHELTR or (888) 474-3587 .
195 North Grant Avenue, Columbus, Ohio 43215
2-1-1 or (614) 221-6766

Homeless Families Foundation (HFF)

Their Family Services works directly with families that are homeless and living in shelter. This is not an emergency shelter. Families who live in a shelter are referred.  Once a family is referred, HFF helps them move from homelessness to stable housing and self-sufficiency. This is a combined effort of the Case Managers, a Housing Liaison, and Resource Specialists; working to provide financial support, new home set-up, goal setting and education to guide each family to self-sufficiency.
33 North Grubb Street, Columbus, Ohio 43215
(614) 461-9247

Homeowner Help Line

Call Hands On at 2-1-1 for help saving your home. It’s a free service, and you do not have to have a low-income to receive counseling. They can also help homeowners and lenders to work out options for payment before and after the foreclosure is filed. The website contains useful information on local foreclosure resources and predatory lending.
195 North Grant Avenue, Columbus, Ohio 43215
(614) 221-2255
HandsOn: 2-1-1


Provides a list of low-cost rental properties and homes, offers financial help for people who have fallen behind on mortgage payments, and gives free credit and budget counseling. They can also help people buy a home and assist with down payments. Classes are free.
3443 Agler Road, Columbus, Ohio 43219
(614) 221-8889

Homes on the Hill CDC

Provides affordable housing in the Hilltop Community of Columbus. They also offer a homeownership education program in Spanish and English and can provide down payment assistance and mortgage counseling to prevent foreclosure.
3659 Soldano Boulevard, Columbus, Ohio 43228
(614) 275-4663

Housing Locator of HUD

Lists HUD rentals and homes online throughout Ohio. The HUD office in Columbus services 40 Ohio counties in central and southeastern Ohio.
200 North High Street, Columbus, Ohio 43215
(614) 469-5737

Impact Community Action Emergency Rent & Mortgage Assistance

To be eligible for emergency rent or mortgage assistance, families must have an income at or below 125% of the federal poverty level, provide proof of the emergency, and demonstrate an ability to maintain stable housing beyond the assistance. Customers must call to schedule an appointment (no walk-ins).
700 Bryden Road, Columbus, Ohio 43215
(614) 252-2799

Impact Community Action Home Energy Assistance Program (HEAP)

Helps households with a low income in Franklin County that are threatened with a utility shut-off notice or that have run out of oil or propane. Programs include the Winter Crisis Program (WCP), Summer Crisis Program (SCP) and Percentage of Income Payment Plan (PIPP). Applicants must be in disconnect status to qualify. During the summer, applicants must have a medical condition that requires them to have electric service. A limited number of walk-in appointments are available each morning, but call to set up an appointment during busy times.
700 Bryden Road, Columbus, Ohio 43215
(866) 747-1038 or (614) 252-2799

Joint Organization for Inner-City Needs (JOIN)

Provides limited financial assistance for water, electricity, gas and fuel for low-income people whose utilities have been shut-off or have a shut-off notice.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530

Legal Aid Society of Columbus

Provides free legal assistance to residents of Franklin, Madison, Delaware, Marion, Morrow and Union counties. They also offer free legal reviews to all homeowners who have questions regarding their mortgages.
1108 City Park Avenue, Columbus, Ohio 43206
(614) 224-8374

Licking County Coalition for Housing

A one-stop shop for housing resources in Licking County. They assist low-income people and anyone needing to find more affordable housing, or those who are at risk of utility disconnection. They also offer financial coaching, personal finance classes and foreclosure prevention services.
23 South Park Place, Newark, Ohio 43058
(877) 421-5224

Life Care Alliance Beat the Heat

Provides free fans every summer to families in Franklin and Madison counties who have children with chronic health conditions (such as asthma) or families with elderly adults.
1699 West Mound Street, Columbus, Ohio 43223
(614) 278-3130

Mid-Ohio Regional Planning Commission

Helps families who are currently in default or in threat of foreclosure. Counselors can work with families to find a solution. They also offer financial assistance to eligible families in paying their mortgages and making their homes more energy efficient.
111 Liberty Street, Columbus, Ohio 43215
(614) 228-2663

National Church Residences

Helps low-income families, single persons and seniors find quality affordable housing throughout Ohio. Also assists homeless and disabled individuals.
2335 North Bank Drive, Columbus, Ohio 43220
(800) 388-2151

Ohio Benefit Bank (OBB)

A one-stop place where Ohioans with a low to moderate income can check eligibility for benefits such as child care help, home energy assistance, free tax preparation services and children’s health care insurance. Click on QuickCheck to find out if you are eligible for benefits. Once determining eligibility, you can find a Benefit Bank near where you live.
101 East Town Street, Columbus, Ohio 43215
(800) 648-1176

Ohio Development Services Agency (ODSA) Heating & Cooling Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880

Ohio Department of Health Lead Poisoning Prevention Program

Provides lead poisoning prevention programs throughout Ohio. Ohio residents can borrow vacuum cleaners to help free their home of lead dust.
246 North High Street, Columbus, Ohio 43215
(877) 532-3723

Ohio Housing Finance Agency (OHFA)

Offers low-interest loans and down payment assistance to qualified homebuyers. Other programs include assistance for recent college grads and low-interest loans for firefighters, teachers, police officers, military personnel and health care workers.
57 East Main Street, Columbus, Ohio 43215
(614) 466-7970 or (888) 362-6432

Ohio State University Extension Community Outreach Center

Offers grants, programs and services to first time home buyers. The OSU Extension has offices throughout Ohio and offers many different classes on money management, home ownership and financial education.
175 East 7th Avenue, Columbus, Ohio 43201
(614) 247-1983


Public Utilities Commission of Ohio (PUCO)

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills or a set amount based on income. Eligibility for these programs is usually based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available. Contact the consumer hotline below for more information.
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292

Rebuilding Together Central Ohio

Offers a free tool lending library that has over 4,500 tools. The library loans tools to individuals and to non-profit organizations for periods of 1, 3, or 7 days, depending on the tool. There are no income restrictions to being a Tool Library Member. They also offer free home repair and maintenance to income-eligible seniors and people with disabilities. Their website also has information about lead safety.
2771 East Fourth Avenue, Columbus, Ohio 43219
(614) 258-6392

SafeLink Wireless

This is a national program that provides one free cell phone to one household or those who live in shelters, public housing or can be considered as their own separate household living in a family setting. Requirements for eligibility are based on the applicant meeting federal poverty criteria or participation in a state or government support program; such as food stamps or medical, for example.  SafeLink representatives will help determine eligibility. Click the link below for more information or call the Ohio Outreach Representative.
9700 Northwest 112th Avenue, Miami, Florida 33178
(800) 378-1684 or (800) 867-7183

Salvation Army

Utility assistance is seasonal and is available by appointment only. If you need utility assitance,
please locate the caseworker assigned to your zipcode by clicking the link below. Contact directly for details.
966 East Main Street, Columbus, Ohio 43205
(614) 221-6561

Save the Dream Ohio

Families can call the Save the Dream Ohio Hotline to speak with a certified housing counselor who can help them avoid losing their homes. The online site provides a list of upcoming community events throughout Ohio.
57 East Main Street, Columbus, Ohio 43215
(888) 404-4674

Somali Community Association of Ohio

Provides housing assistance to Somali refugees and immigrants.
3422 Cleveland Avenue, Columbus, Ohio 43224
(614) 262-4068

Southeast, Inc.

Offers housing to mentally ill and chronically homeless people who have moved beyond the need for emergency shelter. Offers permanent and transitional housing.
16 West Long Street, Columbus, Ohio 43215
(614) 225-0990

Welcome Warehouse

Located inside Indian Run United Methodist Church, the Welcome Warehouse offers programs to assist Dublin area families who are temporarily in need.  Those programs include:  Adopt-A-Family, Clothing Warehouse, Furniture Match Program, Multi-lingual and Mobile Computer Labs, Back to School Outreach and Emergency Household Assistance.  Call for details.
6305 Brand Road, Dublin, Ohio  43016
(614) 726-6958


Provides single men over age 18 low cost private rooms in downtown Columbus that can be rented on a monthly basis. The rooms are safe and convenient, and residents have access to computers, phones, and laundry facilities. Counselors help with job searches, health care, transportation assistance and drug and alcohol dependency.
40 West Long Street, Columbus, Ohio 43215
(614) 224-1131


Provides housing for single women over age 18 who are formerly homeless and struggling with mental illness, as well as low-income women over age 18. They work with each resident to create an individualized plan for personal and professional growth, with programs ranging from addiction counseling to GED tutoring.
65 South Fourth Street, Columbus, Ohio 43215
(614) 224-9121, ext. 1275