Columbus OH
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Help with Utilities

AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people in Ohio with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
PO Box 42329, Pittsburgh, Pennsylvania 15203
(800) 683-7036
dollarenergy.org

AEP Home Energy & Weatherization Programs

Customers of AEP Ohio can schedule a low-cost energy assessment, where an AEP assessor visits the home to make personalized recommendations. Some residents may be eligible (based on financial need) for their community assistance program as well. They may receive insulation, air sealing, lights, refrigerator replacement and other energy-saving improvements.
(800) 672-2231
Free Energy Repair Services: aepohio.com/save/residential/programs/SMARTCommunityAssist.aspx
Payment Assistance: aepohio.com/save/residential/Payments
Energy Saving Tips: aepohio.com/save/residential/learn

AEP Ohio

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
850 Tech Center Drive, Gahanna, Ohio 43230
(800) 277-2177 or (888) 216-3505 in Spanish only
aepohio.com/save/residential/payments

American Legion

Award college scholarships to military veterans and their families, offer immediate assistance for household needs, utilities and food to military families directly affected by Operation Iraqi Freedom and America’s War on Terrorism. Their special support programs, such as temporary financial assistance, award cash grants to minor children of veterans who are eligible for American Legion membership, counseling and mental health.
Physical Address: 700 North Pennsylvania Street, Indianapolis, Indiana 46206
Mailing Address: PO Box 1055, Indianapolis, Indiana 46206
(800) 433-3318
legion.org

AT&T Lifeline of Ohio Program

Provides discounted phone service for customers with a low income, including free line connection, monthly discounts and no deposits for local service. You must me a current AT&T telephone customer. Call the toll-free number or fill out an application online.
150 East Gay Street, Columbus, Ohio 43215
(888) 256-5378 or (800) 910-1030 in Spanish only
att.com/home-phone/lifeline.html

Breathing Association

Offers chronic obstructive pulmonary disease (COPD), asthma and Ohio Benefit Bank (OBB) services; a free Lung Health Clinic and Mobile Medical Unit that provides caring medical and nursing services from a skilled professional staff. They also provide help with winter heating and summer cooling programs through HEAP, electric bill assistance and window air conditioners to those without central air for households who are medically needy. Sign up to receive free air quality alerts through the MORPC (Mid Ohio Regional Planning Commission) Air Quality Awareness Program.
1520 Old Henderson Road, Columbus, Ohio 43220
(614) 457-4570
breathingassociation.org

Broad Street United Methodist Church (UMC) Outreach

Provide holiday assistance, housing and emergency assistance, free dinner and host a free summer program through CDF Freedom Schools. Call for serving times and days.
501 East Broad Street, Columbus, Ohio 43215
(614) 221-4571
broadstreetumc.net/ministries/serving-others
Heart of the City Freedom School: broadstreetumc.net/hocfs

Center for Groveport Madison Human Needs (CGMHN)

Connects people in need in the Groveport Madison school district with community resources. Services include rent and utility help, emergency cash assistance, help in preparing applications for food stamps, distribution of household items and more.
PO Box 542, Groveport, Ohio 43125
(614) 586-4017
center4gmhn.org

Central Community House

A neighborhood-based community center that serves the near east and near south neighborhoods of Columbus, Ohio. Services include:

  • Early Education Child Care Center: Education-focused child care program for infants, toddlers and preschoolers with a focus on preparation for success in Kindergarten and beyond.
  • Community Services: Basic/emergency needs assistance and referrals, community organizing and advocacy, family/household support programs, a community computer lab, community dinners/block parties, and opportunities for neighborhood involvement.
  • Youth and Family Services: Personal development and family strengthening programs, afterschool programs, summer youth enrichment programs, including summer employment; and other youth, teen, and family activities, including tutoring, mentoring, and fun activities including Transit Arts.

1150 East Main Street, Columbus, Ohio 43205
(614) 252-3157
cchouse.org

City Of Columbus Department of Public Utilities

Offers a utility discount for water and sewer charges for people with a low income. Go online to complete the application offered in both Spanish and English.
910 Dublin Road, Columbus, Ohio 43215
(614) 645-8276
columbus.gov/utilities/customers/Utility-Discount-Programs

Clintonville-Beechwold Community Resources Center (CRC)

  • The CRC Family Services help is provided in many areas including food, housing, health care and transportation.
  • The Youth Services – Kids Club afterschool program provides a safe and nurturing environment for youth in grades K-5 at various locations. They offer homework assistance, tutoring with a reading specialist, individual reading time, and activities that foster youth’s development of appropriate social skills.
  • The Kindship Care Program supports relative caregivers who have taken custody of children who cannot be cared for by their parents. The program helps children avoid placement in a non-related foster home when parents are absent, and therefore helps them maintain stability in their education.

Office: 3222 North High Street, Columbus, Ohio 43202
Food Pantry: 14 West Lakeview Avenue, Columbus, Ohio 43202
(614) 268-3539
clintonvillecrc.org

Columbia Gas of Ohio

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Visit the website for more information about each program.

  • Physical Address: 290 West Nationwide Boulevard, Columbus, Ohio 43215
  • Customer service questions: PO Box 2318, Columbus, Ohio 43216
  • Payment Mailing Address: PO Box 742510, Cincinnati, Ohio 45274

(800) 344-4077 or (800) 877-8973 Sprint relay or (800) 750-0750 Ohio relay TDD/TTY
columbiagasohio.com/payment-billing-options/need-help-paying-your-bill

Community for New Direction (CND)

A non-profit that offers mentoring and leadership development, bullying and violence prevention programs, summer camps, job readiness programs, college and university tours to elementary school, middle school and high school youth. CND also offers emergency support services on a case-by-base basis, parenting services and addiction counseling for adults.

  • Administrative Office
    2323 West Fifth Avenue, Columbus, Ohio 43204
    (614) 272-1464
  • Near East Office
    993 East Main Street, Columbus, Ohio 43205
    (614) 257-0305
  • West Office
    2096 West Mound Street, Columbus, Ohio 43223
    (614) 272-1464
  • CND Outpatient Addiction Treatment and Counseling
    1000 Atcheson Street, Columbus, Ohio 43203
    (614) 252-4941

cndonline.org

EveryoneOn

Find low-cost Internet, affordable computers and/or free digital literacy training courses in your area.
718 Seventh Street Northwest, Washington, DC 20001
(877) 947-4321 or text “connect” to 21-545
everyoneon.org

Gahanna Residents In Need (GRIN)

A community wide, faith-based organization committed to helping the residents of the Gahanna-Jefferson school district in a time of need with a “hand-up”. They help provide food through their food pantry (by appointment), children’s clothing, rent and utility assistance, school supplies, holiday gifts and meals, and summer lunches.
165 Granville Street, Gahanna, Ohio 43230
(614) 214-4747
grin4gahanna.org

Gladden Community House

  • Youth Services & Preschool – Provide educational intervention led by licensed social workers through small group, individual, and family sessions to help children develop important life skills; as well as preschool, after-school, summer day camp and team sport programming.
  • Gladden Food Pantry – Provides emergency food assistance to households living within the service area (zip codes 43222, 43223, and 43215). Other services available at the pantry: home delivery to people with disabilities, on-site Ohio Benefit Bank screenings for SNAP/food stamps, and donated diapers made available. Contact for hours of operation.
  • Community Service Department – They provide emergency financial assistance, access to The Breathing Association mobile medical unit and help stabilize and support Franklin County families at risk of becoming homeless. They also offer case management services, linkage to community resources, and parenting and financial literacy classes.

183 Hawkes Avenue, Columbus, Ohio 43223
(614) 227-1600
gladdenhouse.org

Hilliard Food Pantry

Provides eligible individuals with canned and boxed food, bread, produce, and personal care items, as well as utility assistance. They offer assistance to residents who live in the Hilliard City School District.
5454 Franklin Street, Hilliard, Ohio 43026
(614) 363-4159
hilliardfoodpantry.org

IMPACT Community Action

Provide case management services, emergency assistance services, financial services, computer literacy and workforce development programs for a diverse group of people.

  • Emergency assistance services: household items, burial support, rent/mortgage, transportation, water and energy (HEAP) assistance, food giveaways during the summer
  • Empowerment services: computer classes, financial services, re-entry program, programs for foster youth and youth, ages 16-24 not enrolled in school and are not employed, workforce development/employment, vocational training and certification
  • Energy assistance services: Home Weatherization Assistance Program (HWAP), repair or replace household appliances

700 Bryden Road, Columbus, Ohio 43215
(614) 252-2799

  • Central Intake & HEAP Assistance: (866) 747-1038
  • Rental, Household Item & Water Utility Assistance: (866) 747-1040
  • Computer Classes: (614) 453-1616
  • Financial Services: (614) 453-1620
  • Youth Program: (614) 453-1659

impactca.org

Joint Organization for Inner-City Needs (JOIN)

Provides limited financial assistance for water and fuel for low-income people whose utilities have been shut-off or have a shut-off notice. Also, offers grocery items, infant formula, clothing, coats and blankets. Makes referrals to community agencies who assist in the prevention of repeat crises.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530
columbuscatholic.org/join

Neighborhood Services (NSI)

Offers assistance programs, with their primary service area including 43201, 43202, 43210 and 43211. Services also include: food pantry, free clothing to children and adults, monthly free fresh produce markets, free tax preparation with American Association of Retired Persons (AARP), back to school programs, Holiday Food programs, Christmas Gift Adoptions program, and Ohio Benefit Bank services.
1950 North Fourth Street, Columbus, Ohio 43201
(614) 297-0592
neighborhoodservicesinc.org

Office of the Ohio Consumers’ Counsel (OCC)

Provides a variety of free publications to help consumers understand current utility (like electric, natural gas, telephone and water) issues. They also provide free knowledgeable outreach and education professionals to talk about a variety of topics to groups.
10 West Broad Street, Columbus, Ohio 43215
(614) 466-8574 or (877) 742-5622
www.occ.ohio.gov

Ohio Benefit Bank (OBB)

A one-stop place where Ohioans with a low to moderate income can check eligibility for benefits such as child care help, home energy assistance, free tax preparation services and children’s health care insurance. Click on QuickCheck to find out if you are eligible for benefits. Once determining eligibility, you can find a Benefit Bank near where you live.
101 East Town Street, Columbus, Ohio 43215
Consumer Assistance Hotline: (800) 648-1176
ohiobenefits.org

Ohio Development Services Agency (ODSA) Energy Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880 or 7-1-1 TDD
development.ohio.gov/is/is_energyassist.htm

Public Utilities Commission of Ohio (PUCO)

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills and/or a set amount based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available.
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292 or 7-1-1 TDD
puco.ohio.gov

Resident Resources Network (RRN)

Helps connect residents of Wallick Communities and other affordable housing communities to supportive services. Services are coordinated through on-site Service Coordinators who make referrals to local community organizations, and bring resources on-site (like financial/emergency, educational, employment, health and wellness and legal assistance).
160 West Main Street, New Albany, Ohio 43054
(614) 552-5668
residentresources.org
Information about Wallick Communities: wallickcommunities.com/apartments/Ohio-apartments

SafeLink Wireless

This is a national program that provides one free cell phone to one household or those who live in shelters, public housing or can be considered as their own separate household living in a family setting. Requirements for eligibility are based on the applicant meeting federal poverty criteria or participation in a state or government support program; such as food stamps or medical, for example. SafeLink representatives will help determine eligibility.
9700 Northwest 112th Avenue, Miami, Florida 33178
Enrollment and Plan Changes Support: (800) 723-3546
Technical Support Only: (800) 378-1684
safelinkwireless.com

Salvation Army

Offer various services for Central Ohio families throughout the year. Their services include: an in-residence rehabilitation program, after school learning centers for youth to get tutoring and homework help, job help, Christmas assistance; free meals and produce giveaways, furniture assistance, housing and rent assistance, utility assistance and veteran support services. Visit the website for their Family Thrift Store locations in Central Ohio and for more information on each program.

  • Administrative Office
    966 East Main Street, Columbus, Ohio 43205
    (614) 221-6561
  • Chapel at Worthington Woods Worship and Service Center
    760 Worthington Woods Boulevard, Worthington, Ohio 43085
    (614) 846-1884
  • Citadel Worship and Service Center
    3662 Karl Road, Columbus, Ohio 43224
    (614) 262-9611
  • Delaware Worship and Service Center
    340 Lake Street, Delaware, Ohio 43015
    (740) 369-5301
  • East Main Worship and Service Center
    966 East Main Street, Columbus, Ohio 43205
    (614) 253-6811
  • Hilltop Worship and Service Center
    2300 West Mound Street, Columbus, Ohio 43204
    (614) 274-7600

co.salvationarmy.org/CentralOhio
Link to Family Thrift Store list: co.salvationarmy.org/CentralOhio/family-stores-in-central-ohio

Welcome Warehouse

Located inside Indian Run United Methodist Church, the Welcome Warehouse offers programs to assist Dublin area families who are temporarily in need. Those programs include: Adopt-A-Family, Welcome Warehouse Free Shop, Mobile Free Shops, Bed Donation Program, Back to School Outreach and Emergency Household Assistance.
6305 Brand Road, Dublin, Ohio 43016
(614) 726-6958
welcomewarehouse.org