Columbus OH
Print This Page

Help with Utilities

AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people in Ohio with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
PO Box 42329, Pittsburgh, Pennsylvania 15203
(800) 683-7036
www.dollarenergy.org

AEP Home Energy & Weatherization Programs

Want to save money by figuring out where energy is being lost in your home? AEP has several home energy saving programs. Customers of AEP Ohio can schedule a low-cost energy assessment, where an AEP assessor visits the home to make personalized recommendations. Some residents may be eligible (based on financial need) for their community assistance program as well. They may receive insulation, air sealing, lights, refrigerator replacement and other energy-saving improvements.
(800) 672-2231
Free Energy Repair Services: www.aepohio.com/save/residential/programs/SMARTCommunityAssist.aspx
Payment Assistance: www.aepohio.com/save/residential/Payments
Energy Saving Tips: www.aepohio.com/save/residential/learn

AEP Ohio

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
850 Tech Center Drive, Gahanna, Ohio 43230
English: (800) 277-2177 or Spanish: (888) 216-3505
www.aepohio.com

American Legion

They award college scholarships to military veterans and their families.  Their Family & Youth Support Program offers immediate assistance for household needs, utilities and food to military families directly affected by Operation Iraqi Freedom and America’s War on Terrorism.  Special support programs, such as counseling and mental health, are offered to children and youth whose military parent is deployed, deceased or discharged.
700 North Pennsylvania Street, Indianapolis, Indiana 46206
(800) 433-3318
www.legion.org

AT&T Lifeline of Ohio Program

Provides discounted phone service for customers with a low income, including free line connection, monthly discounts and no deposits for local service. Call the toll-free number or fill out an application online.
150 East Gay Street, Columbus, Ohio 43215
(888) 256-5378 or (800) 910-1030 Spanish
www.att.com/gen/general?pid=10252

Breathing Association

Provides help with winter heating and summer cooling programs through HEAP. They also provide electric bill assistance and window air conditioners to those without central air for households who are medically needy. Call to make an appointment. Click for more information about the Winter Crisis  or Summer Crisis Programs.
1520 Old Henderson Road, Columbus, Ohio 43220
(614) 457-4570
www.breathingassociation.org

Center for Groveport Madison Human Needs (CGMHN)

Connects people in need in the Groveport Madison school district with community resources. Services include rent and utility help, emergency cash assistance, help in preparing applications for food stamps, distribution of household items and more.
P.O. Box 542, Groveport, Ohio 43125
(614) 586-4017
www.center4gmhn.org

City Of Columbus Department of Public Utilities

Offers a utility discount for water and sewer charges for people with a low income. Go online to complete the application in Spanish or English.
910 Dublin Road, Columbus OH 43215
(614) 645-8276
www.columbus.gov/utilities

Columbia Gas of Ohio

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Customers who use a medical certificate must enter into a payment plan or be subject to disconnection. Medical certificates may be renewed two additional times and may not exceed 90 days per household in a 12-month period.
290 West Nationwide Boulevard, Columbus, Ohio 43215
(800) 344-4077
www.columbiagasohio.com

Gladden Community House: Community Service Department

They provide emergency financial assistance, helping families with rent, utilities, prescriptions, access to The Breathing Association mobile medical unit, and other critical needs. Support families involved with protective services through case management, linkage to community resources, and parenting and financial literacy classes. Also, they help stabilize and support Franklin County families at risk of becoming homeless.
183 Hawkes Avenue, Columbus, Ohio 43223
(614) 227-1600
gladdenhouse.org

Grove City Emergency Services

Provides money payable toward rent, home payments, electric or gas bills for area residents. Families must live in zip codes 43146, 43126, or 43123 and have a shut-off or eviction notice.  Call directly for financial help office hours.
2710 Columbus Street, Grove City, Ohio 43123
(614) 871-1334
Foodline: (614) 341-2282
www.grovecityfoodpantry.org

IMPACT Community Action

Provide case management services, emergency assistance services, financial services, computer literacy and workforce development programs for a diverse group of people.

  • Home Energy Assistance Program (HEAP) helps households prevent energy service disruptions, restore disconnected services, and/or secure seasonal heating and cooling energy needs.
  • The Winter Crisis Program (WCP) serves income-eligible households in Franklin County by providing a one-time payment toward a utility bill if service is in threat of disconnection, is terminated, is new service, or if the service is being transferred.
  • The Emergency Assistance Program provides financial and material support on behalf of customers in crisis situations, including homelessness prevention, home furnishings, and critical transportation needs.
  • Fresh Produce Giveaway Program
  • The HEAP Summer Crisis Program (SCP) provides electric utility assistance and/or free air conditioners and/or fans to income-eligible households Franklin County.
  • Workforce Development/Employment Plus Program provides a five-week training to help dislocated and disadvantaged workers secure and maintain employment.
  • The REACH Program is for ages 16 to 24, who currently are not enrolled in school and are not employed. The program consists of a 10-Week Bootcamp, which will offer program participants paid work experiences, career-specific certifications, work readiness training, computer literacy, financial literacy, life skills and employability coaching.
  • Re-Entry Work Readiness Program teaches critical skills and techniques to ex-offenders who are within one year of release from incarceration.

700 Bryden Road, Columbus, Ohio 43215
(614) 252-2799
HEAP: (866) 747-1038
Emergency Assistance: (866) 747-1040
www.impactca.org

Joint Organization for Inner-City Needs (JOIN)

Provides limited financial assistance for water and fuel for low-income people whose utilities have been shut-off or have a shut-off notice. Also, offers grocery items, infant formula, clothing, coats and blankets.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530
www.colsdioc.org

Neighborhood Services, Inc. (NSI)

Distributes backpacks, writing utensils, paper, calculators, pens, and other school essentials to children in grades K to 12 living in zip codes 43201, 43202, 43210 and 43211. Services also include: food pantry, free clothing to children and adults, monthly free fresh produce markets, free tax preparation with American Association of Retired Persons (AARP); Holiday Food programs, Christmas Gift Adoptions program, and Ohio Benefit Bank services.
1950 North Fourth Street, Columbus, Ohio 43201
(614) 297-0592
www.neighborhoodservicesinc.org

Ohio Benefit Bank (OBB)

A one-stop place where Ohioans with a low to moderate income can check eligibility for benefits such as child care help, home energy assistance, free tax preparation services and children’s health care insurance. Click on QuickCheck to find out if you are eligible for benefits. Once determining eligibility, you can find a Benefit Bank near where you live.
101 East Town Street, Columbus, Ohio 43215
(800) 648-1176
www.ohiobenefits.org

Ohio Development Services Agency (ODSA) Energy Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880
development.ohio.gov

Public Utilities Commission of Ohio (PUCO)

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills and/or a set amount based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available.
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292
www.puco.ohio.gov

SafeLink Wireless

This is a national program that provides one free cell phone to one household or those who live in shelters, public housing or can be considered as their own separate household living in a family setting. Requirements for eligibility are based on the applicant meeting federal poverty criteria or participation in a state or government support program; such as food stamps or medical, for example.  SafeLink representatives will help determine eligibility.
9700 Northwest 112th Avenue, Miami, Florida 33178
(800) 378-1684 or (800) 867-7183
www.safelinkwireless.com

Salvation Army Utility Assistance

Utility assistance is seasonal and is available by appointment only. If you need utility assistance, please locate the caseworker assigned to your zipcode by clicking the link below.
966 East Main Street, Columbus, Ohio 43205
(614) 221-6561
co.salvationarmy.org/CentralOhio

Welcome Warehouse

Located inside Indian Run United Methodist Church, the Welcome Warehouse offers programs to assist Dublin area families who are temporarily in need.  Those programs include:  Adopt-A-Family, Welcome Warehouse Free Shop, Mobile Free Shops, Bed Donation Program, Back to School Outreach and Emergency Household Assistance.
6305 Brand Road, Dublin, Ohio 43016
(614) 726-6958
welcomewarehouse.org