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Help with Utilities

AEP Home Energy & Weatherization Programs

Want to save money by figuring out where energy is being lost in your home? AEP has several home energy saving programs. Customers of AEP Ohio can schedule a low-cost energy assessment, where an AEP assessor visits the home to make personalized recommendations. Some residents may be eligible (based on financial need) for their community assistance program as well. They may receive insulation, air sealing, lights, refrigerator replacement and other energy-saving improvements.
(800) 672-2231
Free Energy Repair Services:
Payment Assistance:
Energy Saving Tips:

AEP Ohio

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
850 Tech Center Drive, Gahanna, Ohio 43230
English: (800) 277-2177 or Spanish: (888) 216-3505

AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people in Ohio with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
PO Box 42329, Pittsburgh, Pennsylvania 15203
(800) 683-7036

American Legion

They award college scholarships to military veterans and their families.  Their Family & Youth Support Program offers immediate assistance for household needs, utilities and food to military families directly affected by Operation Iraqi Freedom and America’s War on Terrorism.  Special support programs, such as counseling and mental health, are offered to children and youth whose military parent is deployed, deceased or discharged.
700 North Pennsylvania Street, Indianapolis, Indiana 46206
(317) 630-1203

AT&T Lifeline of Ohio Program

Provides discounted phone service for customers with a low income, including free line connection, monthly discounts and no deposits for local service. Call the toll-free number or fill out an application online.
150 East Gay Street, Columbus, Ohio 43215
(888) 256-5378 or (800) 910-1030 Spanish

Breathing Association

Provides help with winter heating and summer cooling programs through HEAP. They also provide electric bill assistance and window air conditioners to those without central air for households who are medically needy. Call to make an appointment. Click for more information about the Winter Crisis  or Summer Crisis Programs.
1520 Old Henderson Road, Columbus, Ohio 43220
(614) 457-4570

Center for Groveport Madison Human Needs

Connects people in need in the Groveport Madison school district with community resources. Services include rent and utility help, emergency cash assistance, help in preparing applications for food stamps, distribution of household items and more.
P.O. Box 542, Groveport, Ohio 43125
(614) 586-4017

City Of Columbus Department of Public Utilities

Offers a 20% discount for water and sewer charges for people with a low income. Go online to complete the application in Spanish or English.
910 Dublin Road, Columbus OH 43215
(614) 645-8276

Columbia Gas of Ohio

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Customers who use a medical certificate must enter into a payment plan or be subject to disconnection. Medical certificates may be renewed two additional times and may not exceed 90 days per household in a 12-month period.
200 Civic Center Drive, Columbus, Ohio 43216
(800) 344-4077

Grove City Emergency Services

Provides a maximum of $50 payable toward rent, home payments, electric or gas bills for area residents. Families must live in zip codes 43146 or 43126 and have a shut-off or eviction notice.  Call directly for financial help office hours.
2710 Columbus Street, Grove City, Ohio 43123
(614) 871-1334
Foodline: (614) 341-2282

Impact Community Action Emergency Rent & Mortgage Assistance

To be eligible for emergency rent or mortgage assistance, families must have an income at or below 125% of the federal poverty level, provide proof of the emergency, and demonstrate an ability to maintain stable housing beyond the assistance. Customers must call to schedule an appointment (no walk-ins).
700 Bryden Road, Columbus, Ohio 43215
(614) 252-2799

Impact Community Action Home Energy Assistance Program (HEAP)

Helps households with a low income in Franklin County that are threatened with a utility shut-off notice or that have run out of oil or propane. Programs include the Winter Crisis Program (WCP), Summer Crisis Program (SCP) and Percentage of Income Payment Plan (PIPP). Applicants must be in disconnect status to qualify. During the summer, applicants must have a medical condition that requires them to have electric service. A limited number of walk-in appointments are available each morning, but call to set up an appointment during busy times.
700 Bryden Road, Columbus, Ohio 43215
(866) 747-1038 or (614) 252-2799

Joint Organization for Inner-City Needs (JOIN)

Provides limited financial assistance for water, electricity, gas and fuel for low-income people whose utilities have been shut-off or have a shut-off notice.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530

Life Care Alliance Beat the Heat

Provides free fans every summer to families in Franklin and Madison counties who have children with chronic health conditions (such as asthma) or families with elderly adults.
1699 West Mound Street, Columbus, Ohio 43223
(614) 278-3130

Ohio Benefit Bank (OBB)

A one-stop place where Ohioans with a low to moderate income can check eligibility for benefits such as child care help, home energy assistance, free tax preparation services and children’s health care insurance. Click on QuickCheck to find out if you are eligible for benefits. Once determining eligibility, you can find a Benefit Bank near where you live.
101 East Town Street, Columbus, Ohio 43215
(800) 648-1176

Ohio Development Services Agency (ODSA) Heating & Cooling Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880

Public Utilities Commission of Ohio (PUCO)

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills or a set amount based on income. Eligibility for these programs is usually based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available. Contact the consumer hotline below for more information.
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292

SafeLink Wireless

This is a national program that provides one free cell phone to one household or those who live in shelters, public housing or can be considered as their own separate household living in a family setting. Requirements for eligibility are based on the applicant meeting federal poverty criteria or participation in a state or government support program; such as food stamps or medical, for example.  SafeLink representatives will help determine eligibility. Click the link below for more information or call the Ohio Outreach Representative.
9700 Northwest 112th Avenue, Miami, Florida 33178
(800) 378-1684 or (800) 867-7183

Salvation Army

Utility assistance is seasonal and is available by appointment only. If you need utility assitance,
please locate the caseworker assigned to your zipcode by clicking the link below. Contact directly for details.
966 East Main Street, Columbus, Ohio 43205
(614) 221-6561

Welcome Warehouse

Located inside Indian Run United Methodist Church, the Welcome Warehouse offers programs to assist Dublin area families who are temporarily in need.  Those programs include:  Adopt-A-Family, Clothing Warehouse, Furniture Match Program, Multi-lingual and Mobile Computer Labs, Back to School Outreach and Emergency Household Assistance.  Call for details.
6305 Brand Road, Dublin, Ohio  43016
(614) 726-6958