This toolkit was designed to provide practical information and best practices for pediatricians treating immigrant children, youth, and families. Toolkit topics include clinical care considerations, treatment recommendations, access to resources and public benefits, unique stressors, and more.
(800) 433-9016
aap.org/en/patient-care/immigrant-child-health
Nonprofit providing social services in Central Ohio. Their focus is on East, Southeast, South Asian and Pacific Islander communities but they assist individuals regardless of ethnic or racial background. Programs include 24/7 interpreting services, Healthy Asian Youth after school program, free medical clinic, Family Support Program for victims of crime, and Senior outreach. They also offer adult classes for art, ESL, and computer literacy.
4700 Reed Road, Columbus, Ohio 43220
(614) 220-4023
aacsohio.org
These neighborhood resource lists are extremely helpful in finding resources near you. They provide detailed listings of free and low cost health care, vision care, dental care, prescription help, food pantries, transportation, job help, transportation, pregnancy resources and much more. They are updated frequently and reviewed by the Columbus Public Health social work team. Please note that CPH does not provide direct monetary assistance, but these lists are helpful in finding community agencies that do provide this assistance.
240 Parsons Avenue, Columbus, Ohio 43215
Questions About Health & Community Resources: (614) 645-1244
Columbus Public Health Neighborhood Social Work Helpline: (614) 645-6807
columbus.gov/Services/Public-Health/Find-Health-Care-Resources/Health-Resources-List
Nonprofit serving refugees and immigrants in Central Ohio. Services include free immigration-related legal services, parenting support for families with children 0-15 in Franklin County, job training classes and career counseling, help getting healthcare, Victims of Crime Assistance (VOCA), and comprehensive case management for newly-arriving refugee families and individuals. CRIS Community Connectors is a mentorship program providing academic, employment, and social support for New Americans.
4645 Executive Drive, Columbus, Ohio 43220
(614) 235-5747
crisohio.org
Provides financial, medical, and social service programs in Franklin County. Programs include cash assistance (Ohio Works First, LEAP), help paying for child care, food assistance (Ohio Direction Card/SNAP/EBT, WIC), medical assistance (Medicaid, Healthy Start), and Ohio Means Jobs assistance for job seekers. Emergency Assistance (PRC) funds may be requested for a maximum of $2,000 to use towards overdue rent and utility bills, car repairs; or damages as a result of a natural disaster, housefire, or flood. Visit the website to view specific eligibility requirements for each program, and to start your application. People outside of Franklin County should visit their local county Department of Job and Family Services.
(614) 233-2000
Customer Access Center: (844) 640-6446
Medicaid Transportation: (614) 233-2381
Ohio Medicaid Consumer Hotline: (800) 324-8680
Workforce Development: (614) 212-1800
Ohio Direction EBT Card Assistance: (866) 386-3071
Find Your Local ODJFS Office: jfs.ohio.gov/about/local-agencies-directory
Self-Service Ohio Benefits Portal (Apply Here): ssp.benefits.ohio.gov/apspssp/ssp.portal
Main Website: jfs.franklincountyohio.gov
In Ohio, most individuals who have Medicaid must join a Managed Care Plan (MCP) to receive their health care. These plans provide a toll-free Member Services phoneline for help coordinating care for individuals with special health care needs, medical advice, transportation, and other plan benefits. Ohio has a general hotline for advice about all managed care plans.
Ohio Medicaid 24/7 Hotline: (800) 324-8680
medicaid.ohio.gov/families-and-individuals/srvcs/transportation
Program: Non-profit offering a wide range of services for the entire family including; comprehensive primary care, OB/GYN, dental, vision, pharmacy (prescriptions are available at reduced cost), nutrition and spiritual care. Behavioral health services include psychiatry/medication management, therapeutic clinical counseling, and integrative social work.
Eligibility: Infants, children and adults
Cost: Government insurance (Medicaid, Medicare), Private insurance, Self-pay with sliding fee scale for those without insurance.
(614) 274-1455
llchc.org
Faith-based organization providing a wide range of services across Ohio. Services include Faith Mission homeless shelter, food, health care, affordable senior living and domestic violence help. Visit the website for detailed program information and to find an office near you. The United Way/LSS 211 Information and Referral network can connect you to other social services across Franklin County.
Offers several options for families unable to pay for care. Nationwide Children’s financial counselors can help families sign up for coverage through Healthy Start and Healthy Families, Children with Medical Handicaps, Health Care Exchange, Medicaid, and Hospital Care Assurance Program (HCAP). HCAP provides hospital services for those whose income falls below 100% of the federal poverty level and are not eligible for Medicaid. Nationwide Children’s Hospital Financial Assistance Program is for those who have used all other resources and are not able to pay for care. Eligibility is based on total gross income and family size (number of dependents). Families must complete an application with proof of income to be considered for the Financial Assistance Program. Families with unusual situations may receive further consideration. Nationwide Children’s also offers sliding scale fees for some services. Alien Emergency Medical Assistance (AEMA) provides Medicaid coverage for immigrants experiencing emergency medical conditions. You do not need to be a U.S. citizen to qualify for AEMA.
700 Children’s Drive, Columbus, Ohio 43205
Patient Accounts/Customer Service: (614) 722-2055
Financial Counselors & Help with Medicaid: (614) 722-2070
AEMA: (614) 722-6855
nationwidechildrens.org/financial-assistance
Offers community-based health services for children (ages birth to 21) including regular physical exams, vision, hearing and general development checks, immunizations, and sick visits. They accept most insurance plans, including Medicaid, Caresource, and Molina. They also offer financial assistance programs, including payment based on income (sliding scale), for those who qualify based on family size and income. No child is denied services due to race, color, sex, national origin, gender identity, disability, religion, age or sexual orientation.
Central Scheduling: (614) 722-6200
Financial Services (614) 722-2070
nationwidechildrens.org/primary-care-centers
Provides additional access to healthcare at your child’s school. The services provided are not meant to replace your pediatrician or family doctor. Care Connection programs include: Primary Care for ages 0-21, vaccination clinics, School-Based Asthma Therapy (SBAT), Wheelchair Clinic, Vision, Dental, Diabetes and School Health (DASH), Mental Health counseling. They accept most private insurances, Medicaid, and financial assistance program for qualifying families. No child is turned away for inability to pay for services. Visit the website for a list of participating school locations and additional contact information.
(614) 355-2590
nationwidechildrens.org/care-connection
Program: Provides medical/psychiatric care, case management; individual, group, and family counseling; housing for adults with psychiatric disabilities, and substance use disorder treatment for adults. They also have specialized programs for The Center for New Americans and Women’s Empowerment Program.
Eligibility: Serves adolescents, adults, individuals, and families, Ages 12+
Cost: Government insurance (Medicaid, Molina, CareSource), Private insurance on a case-by-case basis and Self-pay (sliding scale fees based on income).
Referral: Individuals may refer themselves or be referred by a physician or organization. Go online to complete the referral form.
Central Intake: (614) 261-3196
northcommunity.com
An alliance of communities and individuals focused on the health and well-being of Ohio’s Asian American population. They offer opportunities for advocacy, community events, and trainings for professionals. The website has health equity resources such as the Mental Health Resource Guide for Asian Communities.
3569 Refugee Road, Columbus, Ohio 43232
(614) 419-5751
oahcoalition.org
facebook.com/OAAHC
Wondering if you are eligible for Ohio benefits and assistance programs? Go online to view program details, eligibility requirements, and renewal requirements. Applications can be submitted online through the Ohio Benefits Self-Service Portal (OBSSP), or in person at your local Job and Family Services Office.
Medicaid Consumer Hotline: (800) 324-8680
Ohio Benefits Call Center: (844) 640-6446
Job & Family Services Offices: cap4kids.org/columbus/franklin-county-jfs
Ohio Benefits Program Descriptions: benefits.ohio.gov/home/resources/assistance-programs
OBSSP Benefits Self-Service Portal: benefits.ohio.gov
Medicaid program providing health care coverage for families, children ages 0-20, and pregnant women. Coverage includes doctor visits, hospital care, pregnancy services, vision, dental and mental health services.
Ohio Department of Medicaid: 50 West Town Street, Columbus, Ohio 43215
Ohio Medicaid Consumer Hotline: (800) 324-8680
medicaid.ohio.gov/wps/portal/gov/medicaid/families-and-individuals/citizen-programs-and-initiatives/children-families-and-women
Patients are seen at the Rardin Family Practice Center. Services are provided for those who have no health insurance and have a low to moderate income. Call for more details.
2231 North High Street, Columbus, Ohio 43201
medicine.osu.edu/departments/family-medicine/diversity-equity-and-inclusion
Provide a wide range of healthcare services for children, adults, and families at many locations in Central Ohio. Services include women’s health and reproductive care, adult services, pediatrics, behavioral health, pharmacy, dental, vision, STI/HIV services, behavioral health, and more. Uninsured patients may pay for services based on a sliding scale based on income and family size. They accept most health insurances, including Medicaid, and offer insurance help from Certified Application Counselors.
Main Phone Line: (614) 645-5500
Scheduling Assistance: (614) 586- 4310
Certified Application Counselor: (614) 620-8088
primaryonehealth.org
Provides coverage for the treatment of emergency medical conditions for refugees who have been in the country for less than 8 months, have a low income, and are not eligible for Medicaid. Applicants must provide proof of income, pregnancy, citizenship and other health insurance (if applicable). This program offers health coverage for a limited period of time to refugees upon their arrival in the United States. Emergency Medicaid programs are also available for Non-U.S. citizens and Non-citizens Victims of Trafficking. Applications can be completed online or through your local Department of Job and Family Services.
Ohio Department of Job and Family Services: (614) 466-6282
Online Application Portal: ssp.benefits.ohio.gov/apspssp/index.jsp
jfs.ohio.gov/cash-food-and-refugee-assistance/refugee-services/information-for-refugees/services-for-refugees/refugee-medical-assistance-programs
Provides technical assistance and training opportunities for professionals and organizations, and is dedicated to improving outcomes for refugees resettled in the United States. They have a State Resource Map that anyone can use to find information on cash and food assistance, healthcare, programs for English language learners, job search assistance, and other important resources specific to your state. Visit the website to contact the organization directly.
Resource Map: refugeewelcome.org/state-resources
Behavioral health intervention and treatment services for youth with emotional and behavioral challenges.
Program: Outpatient and inpatient services (home-based and school-based), telehealth, therapeutic preschools and after school programs, residential care, support for foster families, and specialized services for Hispanic/Latino children. Children with an autism diagnosis are eligible for outpatient mental health and play therapies.
Eligibility: Youth ages 3-18 years old, and their families.
Cost: Therapies can be billed to Medicaid and a variety of insurances.
Referral: Individuals may refer themselves or be referred by a physician or organization. Walk-in services (no appointment needed) are available.
1490 East Main Street, Columbus, Ohio 43205
(614) 252-0731 or (614) 824-5437
svfc.org
Advocates for accessible and affordable healthcare for all Ohioans. The website provides information on health insurance enrollment, health equity, and affordable prescriptions in Ohio. Their team of certified care navigators can help you find affordable health insurance and other resources for free. They have staff who speak Spanish, Arabic, and Somali. Call to schedule an appointment.
215 North Front Street, Columbus, Ohio 43215
(614) 505-9460
uhcanohio.org/aca-enrollment
Mutual assistance agency serving refugees and immigrants in Ohio. Services include ESL classes, interpreter services, intensive case management, comprehensive care for victims of crime or gender violence, citizenship tutoring, healthcare access, and more.