The Affordable Connectivity Program (ACP) is a benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.
The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
✓ You participate in one of the following Federal Assistance Programs
– Supplemental Security Income (SSI)
– Federal Public Housing Assistance (FPHA)
– Veterans Pension or Survivors Benefit
– Free or Reduced Lunch Program
– Received a Federal Pell Grant in the current award year
Tribal Assistance Programs
If you live on qualifying Tribal lands, you are eligible for the ACP if your household income is at or below 200% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in:
✓ Any of the federal assistance programs listed above
✓ Bureau of Indian Affairs General Assistance
✓ Head Start(only households meeting the income qualifying standard)
✓ Tribal Temporary Assistance for Needy Families (Tribal TANF)
✓ Food Distribution Program on Indian Reservations
If You Already Receive a Lifeline Benefit
Lifeline is a Federal Communications Commission program to help make communications services more affordable for low-income consumers.
✓ If you currently receive a Lifeline benefit, you do not have to apply again for the ACP:
1. Talk to your Lifeline provider about the services they may have available as part of the ACP, including options to apply the discounts to your existing Lifeline service, or
2. Contact another internet company participating in the ACP to apply the benefit to a separate internet service.
– Print an application in English or Spanish/Español (also available in 9 other languages)
– Include a Household Worksheet (English) (Spanish) with your application
– Send both documents, along with copies of your proof documentation to
ACP Support Center
PO Box 9100
Wilkes-Barre, PA 18773
Signing up with a Provider
✓ Once your application is approved, you can choose a company that offers ACP discounts and sign up for service.
✓ Talk to a participating company to learn more about what services they have available for ACP recipients and find out how to sign up.
For more information call (833)-511-0311 or visit affordableconnectivity.gov
Updated on July 13th, 2023
212-398-5045 | Benefits@liveon-ny.org
Screening Form liveon-ny.org/screener
The LiveOn NY Benefits & Entitlement Program conducts targeted outreach, eligibility screening and application assistance with benefits and entitlements for New York City residents in the highest need.
Services with assistance in submitting a SNAP application are available to all families in NYC. Support is provided regardless of the family living or not with a senior (60+).
– Assist with screening for eligibility for SNAP
– Help completing application and submitting an application to the Human Resources Administration (HRA)
– Follow-up throughout the process
– Troubleshooting and advocating on your behalf
– Assistance with recertification and reporting any changes
– For case specific questions, a referral will be made to the HRA info-line: 718-557-1399
How to Apply
– Dial (212) 398-5045 and connect with a “benefits specialist”
– If an agent is not available, leave a message with your phone number and name
– Receive a phone call back in less than 20 minutes
LiveOn NY also provides services in applying for other benefits like:
– SCRIE/DRIE (rent-freeze program)
– HEAP (Home Energy Assistance Program)
– Medicare Savings Program (pays for Medicare Part B Premium)
– Low Income Subsidy (LIS)
– EPIC (Elderly Pharmaceutical Insurance Program)
– SCHE/DHE & Veteran’s Homeowners’ Exemptions
Call (212) 398-6565 for assistance.
Updated on October 7, 2022.
As part of the new student loan forgiveness program, the Department of Education is offering up to $20,000 in debt cancellation.
— Qualifying benefits will depend on individual or household income, the type of loan received, and current place of employment.
— Applications will open on StudentAid.gov by early October 2022. Subscribe to the U.S Department of Education website to be notified.
— Deadline to apply is December 31st, 2023.
How do I know if I’m eligible for debt cancellation?
— To be eligible, your annual income must have fallen below $125,000 (for individuals) or $250,000 (for married couples or heads of households).
— If you received a Pell Grant in college and meet the income threshold, you will be eligible for up to $20,000 in debt cancellation.
— If you did not receive a Pell Grant in college and meet the income threshold, you will be eligible for up to $10,000 in debt cancellation. (Your relief is capped at the amount of your outstanding debt.)
What is the Public Service Loan Forgiveness (PSLF) Program?
The Public Service Loan Forgiveness (PSLF) program forgives the remaining balance on your federal student loans after 120 payments working full-time for federal, state, Tribal, or local government; military; or a qualifying non-profit.
For more information on how to apply for PSLF, visit this link studentaid.gov/manage-loans/forgiveness-cancellation/public-service
What is the Teacher Loan Forgiveness Program?
— If you teach full-time for five complete and consecutive academic years in a low-income school or educational service agency, and meet other qualifications, you may be eligible for forgiveness of up to $17,500 on your Direct Subsidized and Unsubsidized Loans and your Subsidized and Unsubsidized Federal Stafford Loans.
— For more information about how to apply and eligibility criteria, visit the Federal Student Aid website studentaid.gov/manage-loans/forgiveness-cancellation/teacher.
— For more information about other loan forgiveness programs, visit studentaid.gov/manage-loans/forgiveness-cancellation
Updated on September 21, 2022
— Supplemental Nutritional Assistance Program for Women, Infants, and Children
— The Supplemental Nutritional Assistance Program (SNAP)
— Support applying to food assistance programs
— Cash Assistance for Families
— Emergency Rental Assistance Program (ERAP)
— Unemployment Insurance
— Temporary Disability for Workers
— Benefits for Long Term Disabilities
— Special Childcare Funding
— Child Support Services
— Free Medical Care During Pregnancy
— Emergency Broadband Benefit
— Discounted Telephone Service
— Sending a Cease Debt Collection Communication Letter
— Home Energy Assistance Program (HEAP)
— Home Water Assistance Program
— Homeowner Repairs Loan
— Disaster Relief & Recovery
— Child Tax Credit
— NYC Tax Prep
Human Resource Administration a069-access.nyc.gov/accesshra/
718-557-1399 | 311
Public Benefits are help from the government for basic needs like health care, housing, food, or cash. They can be from the federal, state, or local government.
Benefits received from social welfare programs are usually based on a low income means-tested eligibility criteria.
How to Apply
Benefit programs are managed by different offices and there may be different ways to apply. To find out about benefits available in NYC and how you can apply, please call 311. If you reside out of NYC, please call 211.
To learn about common social welfare programs offered in New York read this handout cap4kids.org/newyorkcity/files/benefitsfornycfamilies.pdf. For information about more programs, please see below.
Benefits for New York City Families
Women, Infant and Children (WIC)
Supplementary Nutrition Assistant Program (SNAP/Food Stamps)
Children Health Insurance (CHIP)
Medicaid for Pregnant People
The Essential Plan
Emergency Rental Assistance Program (ERAP)
New York City Housing Authority (Public Housing)
Temporary Assistance for Needy Families (TANF)
Free phone line
Emergency Broadband Benefit
Home Energy Assistance Program (HEAP)
Learn more at the Office of Temporary and Disability Assistance visiting their website at otda.ny.gov/programs.
Updated on January 25, 2022
Women, Infants, and Children NY (WIC)
800-522-5006 (Growing Up Hotline)
WIC (Women, Infants, and Children) is a short-term food assistance program that provides nutritious foods, breastfeeding support, nutrition counseling, health education, and health care referrals to pregnant women, infants, and children up to age 5.
– Qualifying for benefits will depend on the family’s income and household size.
– To see if you qualify fill out the pre-screening tool on the NYC HRA site or see the table below.
– Otherwise, access the WANDA chat tool for questions about eligibility.
– Keep in mind that U.S. Citizenship is not necessary.
Effective through June 30, 2023
|For each additional
member, add +
The unborn child can be counted as a member of the household.
How to Apply
– Access the WANDA chat tool to get connected to your nearest WIC office. Just answer the questions popping up in the chat and get more information!
– Read the guide to apply for WIC | Spanish guide to apply for WIC
– Call your nearest WIC office and make an appointment. Find locations at signupwic.com
– Receive benefits in 2-5 days
– At your WIC appointment, you will receive an eWIC card that will work like a debit card. The WIC staff will add your benefits to your family’s eWIC account and you will get a list of your family’s WIC benefits for the next three months. This list will have a start and end date for your benefits.
Types of Food Allowed at the Supermarket
— Read the WIC Approved Foods and Products List to learn about the types of foods you can choose at WIC approved market sites. Also, feel free to check out this WIC Approved Foods Card.
— Baby formula is covered by WIC. See what brands can be purchased with WIC at health.ny.gov/prevention/nutrition/wic/approved_formulas.htm
– Breast pumps can be covered by WIC. You will need a prescription order from your pediatrician
– To learn how to use your eWIC card, watch the “Shopping with eWIC” video. For other questions, access the FAQ file here.
Mujeres, Infantes, y Niños (WIC en inglés)
Agencias locales en signupwic.com/
800-522-5006 (Línea Directa de Growing Up Healthy)
El programa de asistencia alimentaria Mujeres, Infantes y Niños (o WIC por sus siglas en inglés) es un beneficio que brinda alimentos nutritivos, apoyo para la lactancia, asesoramiento nutricional, educación sobre la salud y referencias de atención médica para mujeres embarazadas, bebés y niños de hasta 5 años.
Para calificar los ingresos de la familia y el tamaño del hogar son tomados en cuenta.
– Comprueba si calificas, en la tabla debajo o accede a la herramienta de chat WANDA.
– Ten en cuenta que la ciudadanía estadounidense no es necesaria.
|Tamaño del Hogar||Anual||Mensual||Cada 2 Meses||Cada 2 Semanas||Semanalmente|
|Por cada miembro adicional, suma +||$8,732||+$728||+$364||+$336||+$168|
– Ubica una oficina WIC cerca de tu casa en la página signupwic.com y llama para hacer una cita de aplicación.
–Guía de aplicación para WIC en esta hoja informational | Agencias locales
– En tu cita con WIC, recibirás una tarjeta eWIC que funciona como una tarjeta de débito. A la cuenta familiar eWIC, los beneficios (dinero) serán agregados
– Tambien obtendrás una lista de los beneficios que recibirás durante los próximos tres meses con fechas de inicio y finalización para beneficios.
¿Estás interesado en saber qué tipos de alimentos puede comprar con eWIC? Encuentra una lista con alimentos y productos aprobados en WIC Strong.
Aprende más con el video “Comprar con eWIC”.
Updated on September 27, 2022
HRA centers locations
The Supplemental Nutrition Assistance Program (SNAP) is a federal nutrition program that helps families, the elderly, and the disabled afford fresh and healthy food. SNAP provides a debit card that you can use at many groceries and farmers markets.
– Low income (income limit varies by household composition, elderly or disabled family members).
– Children and adults.
– US citizenship or refugee visa.
– Residency in New York state.
– Access an eligibility estimator tool at hungersolutionsny.org/snap-benefits-estimator.
|Family Size||Monthly Gross Income||Annual Gross Income|
|For each additional person, add||+ $590||+ $7,080|
SNAP Standards effective October 1, 2022-September 30, 2023. See income requirements for families with no earned income, and/or those who live with elderly or disabled family members at ny.gov/services/apply-snap
How to Apply
File an application online or by mail:
– Guide to apply for SNAP | Spanish guide to apply for SNAP
– Sign up at a069-access.nyc.gov/accesshra or call (718) 557-1399
– You can call the HRA Infoline at (718) 557-1399 to have an application mailed to you
– You can pick up an application at a SNAP center. Find SNAP locations at nyc.gov/site/hra/locations/locations.page
– You can also print the application here, fill it out, and bring it to a SNAP center
Schedule an Appointment:
– After your submit all of your documents online in the HRA portal, schedule an appointment by calling (718) 762-7669
– To learn how to upload documents in the HRA portal, please watch the video“HRA SNAP”
– Become certified 30-45 days after your application and start using your benefits
– Receive an EBT card that you will use at select stores or online websites like Amazon and Walmart
– Keep using your benefits for the time you have been certified (usually a year). Two months prior to the end of the certification period, you will get a mail with documents asking you to recertify
SNAP Cash Benefits
SNAP cash benefit varies per family. For households with net income, the monthly SNAP benefit will equal the maximum benefit for that household size minus the household’s expected contribution of 30 percent of its net income. Families who have no net income will receive the monthly maximum benefit. To estimate your benefit go to hungersolutionsny.org/snap-benefits-estimator
Approved Food and Products
– To see the list of approved foods and products you have access to with SNAP visit fns.usda.gov/snap/eligible-food-items
– Examples are fruits and vegetables, meat, poultry, fish, dairy products, breads and cereals, other foods such as snack foods and non-alcoholic beverages, and seeds and plants, which produce food for the household to eat.
Updated on November 23, 2022
HRA Infoline 718-557-1399
Family Assistance (FA) provides cash assistance to eligible needy families that include a minor child living with a parent. If you are unable to work, cannot find a job, or your job does not pay enough, FA may be able to help you pay for your expenses. If you are a childless couple, you may be eligible for the Safety Net Assistance benefit. Learn more at otda.ny.gov/programs/temporary-assistance
– Must bee a resident of New York, and a U.S. citizen, legal alien or qualified alien.
– Must be unemployed or underemployed and have low or very low income.
– Parents and other adult relatives receiving FA who are determined to be able to work must comply with federal work requirements to receive FA benefits.
You must also be one of the following:
– Have a child 18 years of age or younger, or
– Be pregnant, or
– Be 18 years of age or younger and the head of your household.
To find out if you are eligible, you need to file an application with your local Job Center. Job Centers locations at www1.nyc.gov/site/hra/locations/job-locations-and-service-centers.page.
How to apply
— Online application: www.nyc.gov/accesshra. Read the HRA user guide at www1.nyc.gov/assets/hra/ACCESSHRA/pdf/announcements/welcome_english.pdf or watch this video youtube.com/watch?v=h5Po0FufL5c.
— Paper: alternatively, this is the application form to fill out and file at your local department of Social Services otda.ny.gov/programs/applications/2921.pdf
After the application is complete, you will be granted an interview appointment within 7 working days. You will be notified within 30 days of the date you filed your application if your application for Family Assistance is approved or denied. Please visit the website for additional details.
— Under FA, eligible adults can receive benefits for a TOTAL of 60 months in their lifetime.
— Once the limit is reached, adult and all members of his/her FA household are ineligible to receive more benefits.
For more details visit otda.ny.gov/programs/temporary-assistance.
Updated on March 30, 2022
888-209-8124 | 8 AM-6 PM | Monday-Friday
The unemployment benefit is available for workers that have lost their jobs at no fault of their own and are ready, willing, and actively looking for work.
— You must be searching and ready for work, and willing to attend meetings at your closest Labor Department Office to qualify for benefits
— If you work part-time you may be able to claim benefits (partial UI)
— If you work more than 30 hours or earn more than $504 in a week, you will not be eligible for benefits
— Find more details about eligibility visiting dol.ny.gov/system/files/documents/2022/01/P832.pdf
How to Apply
— Get ready your social security number, ID (Driver’s License or Motor Vehicle ID number, Alien Registration Card Number), phone number, address, bank account number or routing number
— Names, addresses, phone numbers of all employers of the last 18 months and wage details
— Create a NY.GOV account at labor.ny.gov/signin and hit the button “Create an NY.GOV account”. If you have an account do not create a new one. For help with your account visit on.ny.gov/techhelp
— File a New Unemployment Insurance and claim your benefits at the Department of Labor website
— Submit required documentation on the Department of Labor website
Watch the application instructional video at youtu.be/shXF675SjEc to learn about every application step. Also, download this handout cap4kids.org/newyorkcity/files/unemployment-insurance.pdf with general information.
After You Apply
— Once a claim is filed, it takes three to six weeks to receive your first payment
— During this time, complete and return questionnaires and phone calls from the Department of Labor
— Continue to claim weekly benefits if you are unemployed and meet the eligibility requirements while waiting for your approval
— If you are eligible, you will receive any back weeks of benefits owed with your first payment
For questions, please visit dol.ny.gov/unemployment-insurance-top-frequently-asked-questions.
El beneficio de Seguro de Desempleo es un servicio para trabajadores que han perdido su empleo sin culpa alguna y están activamente buscando empleo. Aplica y obtén beneficios en la página del Departamento de Trabajo del Estado de Nueva York
Updated on January 26, 2022.
According to the NYS Workers’ Compensation Board. Disability benefits are temporary cash benefits paid to an eligible wage earner when he/she is disabled by an off-the-job injury or illness. Pregnancy is covered under short-term disability. The benefit is paid by your employer’s disability insurance. This type of insurance is mandatory for most employers in New York State. Find out if your employer is covered.
In order to be eligible for short-term disability benefits, you must have become injured or ill while not at work but must be employed, or recently employed, at the time of illness or injury. Benefit rights begin on the eighth consecutive day of disability and last for a maximum of 26 weeks of disability during 52 consecutive weeks (Benefit checks are processed every two weeks). For employed workers, there is a 7-day waiting period for which no benefits are paid.
The amount of cash to be received via check equals 50% of the worker’s weekly wage and no more than $170 per week. Benefit checks are processed every two weeks up to 26 consecutive times (52 weeks will be covered in total).
When and How to Make a Claim
You must file your claim within 30 days of becoming disabled. Complete the Workers Compensation Board’s form Employee Claim (C-3) as soon as possible to ensure your benefits are not delayed or interrupted. You must also notify your employer in writing of when, where, and how you were injured or became ill. Find more information here.
Frequently Asked Questions
Definitions are important to know. Check this website with answers to FAQs. The New York State Workers’ Compensation Board can be contacted regarding short-term disability insurance for employees at (877) 632-4996.
Other Disability Benefits
For long-term disabilities (a year disability), two federal programs exist. The Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI). The Social Security Disability Insurance (SSDI) is a Federal disability income program for adults who have worked and now find themselves unable to work due to a disability. The Supplemental Security Income (SSI) is a Federal program for adults and children who meet the definition of disabled and have limited income and resources. The SSI is designed to help aged, blind, and severely disabled people, who have little or no income; and it provides cash to meet basic needs for food, clothing, and shelter. The benefits are paid by the state.
Benefits for Long-Term Disabilities
1-800-772-1213 (Social Security Disability Insurance)
1-800-772-1213 (Social Security Income)
The Office of Temporary and Disability Assistance of New York State has two long-term disability benefits programs.
Social Security Disability Insurance
Social Security Disability Insurance (SSDI) is a Federal disability income program for adults who have worked and now find themselves unable to work due to a disability.
Supplemental Security Income
Supplemental Security Income (SSI) is a Federal program for adults and children who meet the definition of disabled and have limited income and resources. It is designed to help aged, blind, and disabled people, who have little or no income; and it provides cash to meet basic needs for food, clothing, and shelter.
The definition of disability under Social Security is different than other programs. Social Security pays only for total disability. No benefits are payable for partial disability or for short-term disability.
“Disability” under Social Security is based on your inability to work. We consider you disabled under Social Security rules if:
–You cannot do work that you did before;
–The OTDA office decides that you cannot adjust to other work because of your medical condition(s) and
–Your disability has lasted or is expected to last for at least one year or to result in death.
Social Security Disability Insurance pays benefits to you and certain members of your family if you are “insured,” meaning that you worked long enough and paid Social Security taxes.
Apply for Social Security Disability Insurance
—By phone: Call SSA at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.
—In person: Visit your local Social Security office. (Call first to make an appointment.)
Apply for Social Security Income
There is no online SSI Application. Schedule an appointment with a local Social Security office to file an application. Call 1-800-772-1213 (TYY 1-800-325-0778), Monday through Friday 7 am to 7 pm.
Updated on July 13, 2023
Child Support Services Program
Local Offices (by county)
888-208-4485 (Monday–Friday, 8:00 AM–7:00 PM.)
Child support is financial support provided by the noncustodial parent. Any parent, guardian, caretaker of a child, or child who needs support can apply for child support services.
The Child Support Program offers the following services:
-Location of the non-custodial parent
-Establishment of paternity
-Help a custodial parent file a petition in Family Court for an order of support
-Directs the noncustodial parent to pay child support to the Support Collection Unit (SCU)
-Enforcement of payments by non-custodial parent
To learn about what information is needed to open a case go to the NYS Custodial Parent Information page. If you need help, call the hotline at 888-208-4485 Monday-Friday from 8:00 AM to 7:00 PM. For more information visit https://www.childsupport.ny.gov/dcse/custodial_parent_info.html.
You may be eligible to pay an annual charge for child support services. Find if you should pay this fee by visiting the Annual Service Fee Questions and Answers page.
Updated on December 5, 2020
Paid Family Leave Helpline for assistance: (844) 337-6303.
Helpline is available Monday through Friday, 8:30 a.m. to 4:30 p.m.
Parents can take job-protected, paid time off to bond with their newborn within the first 12 months of their child’s birth.
Most employees who work in New York State for private employers are eligible to take Paid Family Leave. They must meet the minimum time worked requirements. See requirements below.
— Full-time employees: Employees who work a regular schedule of 20 or more hours per week are eligible after 26 consecutive weeks of employment.
— Part-time employees: Employees who work a regular schedule of less than 20 hours per week are eligible after working 175 days, which do not need to be consecutive. Employees with irregular schedules should look at their average schedule to determine if they work, on average, fewer than 20 hours per week.
— Citizenship and/or immigration status is not a factor in employee eligibility.
— Employees who work for public employers may be covered for Paid Family Leave if their employer has voluntarily opted in to provide the benefit. Union-represented public employees may be covered if the benefit has been negotiated through collective bargaining.
How to Apply (steps)
— Leave can be taken either all at once or intermittently, but must be taken in full-day increments.
— You must notify your employer at least 30 days before the start of leave if foreseeable; otherwise, notify your employer as soon as possible.
— Employees who hold more than one job may take Paid Family Leave from both jobs, but they must do so with both employers at the same time.
— Collect forms and documentation. Complete, attach and submit to the insurance carrier*.
*Find your employer’s insurance carrier visiting wcb.ny.gov/content/ebiz/icempcovsearch/icempcovsearch_overview.jsp. Otherwise, ask your supervisor or, if applicable, your employer’s Human Resources or payroll department.
For more information visit paidfamilyleave.ny.gov/bonding-leave-birth-child.
Updated on August 4, 2021
Child care vouchers help cover the cost of child care for children 6 weeks to 13 years old. Children with disabilities up to 19 years old are also covered. Funding for vouchers is extremely limited, and the wait for a voucher can be very long.
The Voucher eligibility is also based on:
Family Size Income
2 < $59,160
3 < $74,580
4 < $90,000
5 < $105,420
6 < $120,840
How to Apply
Apply online: mycity.nyc.gov
Apply by mail: link to printable form
– Completed applications and required documentation must be mailed to: NYC Children – EDU, PO Box 40, Maplewood, NJ 07040
To determine if you may be eligible for early care and education services go to access.nyc.gov/programs/child-care-voucher.
Take this survey to see if you are eligible for this or 30 other programs.
Special Childcare Funding (SCCF)
Children currently on the Voucher Waitlist may be eligible for Special Childcare Funding (SCCF).
The Voucher Waitlist eligibility is based on:
Family Size Income
2 < $40,068
3 < $46, 692
4 < $49,032
5 < $58,032
6 < $66,444
Social Guidelines/Other Needs
How to Apply
Assistance with Payment with Special Needs Care
Use this form if you are a Parent or Guardian who currently receives an ACS voucher and you are interested in requesting a Special Needs payment rate.
Find more information at nyc.gov/site/acs/early-care/special-child-care-funding-application-instructions.page.
All families, including families that may need child care assistance eligibility, can contact a Family Welcome Center by email at firstname.lastname@example.org or call 311 to get help with finding a program. For FAQs about special childcare funding go to nyc.gov/assets/acs/pdf/early-care-education/SCCF.pdf.
Updated on July 13th, 2023
Prenatal Care in New York State
Call 311 and ask for Medicaid for Pregnant Women
Call the Growing Up Healthy Hotline at 800-522-5006
Free Medicaid coverage is available for pregnant women through the New York State Department of Health.
If you’re pregnant and uninsured, you may qualify to sign up for an insurance plan through the NY State of Health Marketplace, even if the enrollment period is closed. Free coverage is available regardless of immigration status. Babies receive health care for at least one year after birth.
Prenatal Care/MOMS Services.
Women and teens who live in New York State who are pregnant and meet certain income guidelines can receive complete medical care during pregnancy, delivery and for at least two months after delivery. You may be eligible even if you have health insurance.
Extended access to family planning services is available to women who have Medicaid while pregnant but lose coverage after pregnancy.
Updated on February 16, 2023
Telephone Carrier Program
New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income-eligible consumers save money on their phone bills.
Qualifying consumers can apply to “Lifeline” to receive a monthly discount on either their landline telephone service or their wireless service.
In New York State, consumers can qualify for the “Lifeline Program” based on the following eligibility criteria:
Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines.
Government Assistance Programs: You participate in one of the following programs.
|Federal Programs||State Programs|
|► Medicaid||► Family Assistance/Safety Net Assistance|
|► Supplemental Security Income (SSI)||► Home Energy Assistance Program (HEAP)|
|► Supplemental Nutrition Assistance Program (SNAP)||► National School Lunch Program|
|► Federal Public Housing Assistance||——–||► Veteran’s Pension and Survivors Benefit||——–|
Under New York City and federal law, consumers may request at any time that a debt collector stop communicating with them permanently about a debt or alleged debt. In addition, if you are facing financial hardship due to the coronavirus (COVID-19) crisis, you can request that debt collection agencies stop contacting you temporarily about the debt.
See the instructions on how to draft a letter addressed to the collection agency
Updated on September 2, 2020
Energy Assistance by NYC the Human Resources Administration Office
NYC HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent.
The eligibility criteria vary by program. Generally, criteria are based on:
-US Citizenship or satisfactory immigration status
Find about your eligibility in the Energy Assistance website or call the HEAP Infoline at 800-692-0557.
–Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at otda.ny.gov/programs/heap.
–Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 3, 2022 and closes March 15, 2022 or until funds run out.
–Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program opens May 2, 2022. Applicants are only eligible for a Cooling Assistance benefit once every five years. For more information call the HEAP Conference Line at 212-331-3126 or apply with your HEAP local district contact in NYC.
–Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
–One Shot Deal- Cash Assistance Program: Starting December 31st, 2021, the One Shot Deal Program provides emergency assistance grants if you get a utility shut-off notice. To help pay utility expenses owed, visit access HRA and select one-shot deal at the top of the page.
How to Apply
– By phone: (212) 331-3126
– In person: See offices at nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
– Mail: Applications should be mailed to New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
To find more information about your eligibility visit the Energy Assistance website and apply.
Updated on January 27, 2022
Home Water Assistance Program Website
Department of Environmental Protection
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Call 311 for assistance.
Learn if you qualify here.
Updated on September 2, 2020
Home Repair and Preservation Financing
Lead Hazard Reduction and Healthy Homes Program
If you are a homeowner in one of the five boroughs and need heating upgrades, plumbing or electrical repairs, lead paint removal, roof and window repairs, or other repairs you could receive a homeowner repair loan through the Department of Housing Preservation and Development. The program provides access to affordable low- or no-interest and potentially forgivable loans for home repairs to eligible owners of one- to four-family homes in New York City
For more information about this program by clicking on HomeFix. To find out if you qualify please visit Determine Eligibility.
Updated on December 6, 2020
Federally Declared Disasters Areas
FEMA Disaster Recovery Center (800) 621-3362 | TTY: (800) 462-7585 | 711 or Video Relay Service (VRS): (800) 621-3362
American Red Cross Greater NYC (877) 733-2767
Disaster Unemployment Assistance (888) 209-8124
A disaster is an occurrence disrupting the normal conditions of existence and causing a level of suffering that exceeds the capacity of adjustment of the affected community. Some examples are nor’easters, severe storms with flooding, and power outages.
Learn how to prepare and what resources are at your disposal.
Find the Nearest Hospital
Find the nearest hospitals in your area and view what services each provides with the US Hospital Finder.
Find a Safe Place to Go
Visit a Disaster Recovery Center (DRC) to talk with someone in person for guidance or information. To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 10029.
Disaster Relief Resources and Temporary Sheltering Assistance
► You can apply online or with the FEMA App to manage your disaster application. Your Social Security Number (SSN) is required.
► If you are eligible for Transitional Sheltering Assistance, FEMA will pay the cost to stay in certain lodging providers for a limited period. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list of participating locations to see if they have availability in the area you have selected.
► Find open shelters with the American Red Cross Greater NYC
Disaster Unemployment Assistance
DUA is a federal program that provides payments to people in a federally declared disaster area who have lost work or income as a direct result of the disaster. You must first file for regular Unemployment Insurance by calling the NYS Department of Labor at 888-209-8124.
Help with Expenses After a Disaster
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.
Coping with Stress Related to Disasters
The NYC Department of Health and Mental Hygiene helps New Yorkers. Contact NYC Well at 888-692-9355 for counseling and resources.
► Preparedness Actions Education
► NYC Emergency Management Office 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
► Notify NYC App
► Know Your Zone (Hurricanes)
The Child Tax Credit helps families with qualifying children get a tax break. You may be able to claim the credit even if you don’t normally file a tax return.
You can claim the Child Tax Credit for each qualifying child who has a Social Security number that is valid for employment in the United States.
To be a qualifying child for the 2022 tax year, your dependent generally must:
– Be under age 17 at the end of the year
– Be your son, daughter, stepchild, eligible foster child, brother, sister, stepbrother, stepsister, half-brother, half-sister, or a descendant of one of these (for example, a grandchild, niece or nephew)
– Provide no more than half of their own financial support during the year
– Have lived with you for more than half the year
– Be properly claimed as your dependent on your tax return
– Not file a joint return with their spouse for the tax year or file it only to claim a refund of withheld income tax or estimated tax paid
– Have been a U.S. citizen, U.S. national or U.S. resident alien
You qualify for the full amount of the 2022 Child Tax Credit for each qualifying child if you meet all eligibility factors and your annual income is not more than $200,000 ($400,000 if filing a joint return).
Parents and guardians with higher incomes may be eligible to claim a partial credit.
HOW TO CLAIM THIS CREDIT
You can claim the Child Tax Credit by entering your children and other dependents on Form 1040, U.S. Individual Income Tax Return, and attaching a completed Schedule 8812, Credits for Qualifying Children and Other Dependents.
You may qualify for the Credit for Other Dependents for a child or dependent who is not a “qualifying child” for purposes of the Child Tax Credit.
Updated on July 13, 2023
NYC Financial Empowerment Centers
Book An Appointment with a Counselor Online
Get free one-on-one financial counseling and coaching by phone. Work with your counselor to open a bank account so you can set up direct deposit; navigate the IRS Get My Payment tool; manage sudden changes to your household budget or income; contact creditors, and more. Visit nyc.gov/TalkMoney to book an appointment.
— NYC Resident
— All immigration statuses
— Create a budget (Manage your money and set up a spending plan)
— Establish or improve credit
— Open a safe and affordable bank account
— Contact lenders about debt, including student loans. Learn more about student loans at nyc.gov/StudentLoans
— Contact creditors about existing loans, including student loans (drafting letters to creditors to lower payments or temporarily suspend payments due to hardship)
— Develop a strategy to reduce debt or lower payments
— Separate personal and business finances
— Access emergency government resources
How to Book an Appointment
? The easiest way to book an appointment is by going to nyc.gov/Talkmoney. Clients will be required to create a Financial Empowerment Portal account. To book over the phone, either call 311 or to be in contact to financial counseling directly call: 212-487-4583. Each counseling session is 1 hour long. Most of the session are remote/over the phone, but there are some in-person sessions.
The most important information/documents to bring is a record of monthly income and monthly expenses. Additionally, if someone is having a specific financial issue, like a difficulty with their credit card account, they can bring in the documentation for that concern.
Updated on September 22, 2022
121 W. 27th Street, Suite 804, New York, NY 10001
NYC financial justice hotline (212) 925-4929
The New Economy Project offers counseling to all low-income New Yorkers with problems with: debt collection, bank accounts, wage garnishments, credit reporting, etc. Counseling is offered by calling their hotline (212) 925-4929.
The (212) 925-4929 NYC financial justice hotline provides free information, legal advice, and referrals on a range of financial justice issues. The hotline is available in both English and Spanish to all low-income NYC residents.
Hours of operation: Monday 4-6 pm; Tuesday, Wednesday, and Thursday: 12-2pm.
Also you can connect via email by sending a message to email@example.com or filling out a form at form.fjhotline.nyc.
Updated on July 28, 2021
HOW IT WORKS
The City can help you file your taxes for free online or in-person. To learn more, visit: nyc.gov/taxprep.
— Individuals who earned $56,000 or less in 2022.
— Families with dependents who earned $80,000 or less in 2022.
Virtual Tax Preparation:
— Visit getyourrefund.org/nyc.
— Submit tax documents using your smartphone, tablet, or computer equipped with a camera.
— An IRS-certified VITA/TCE preparer will verify your tax information and contact you.
— Do your own taxes with easy-to-use tax filing software, but phone or email a volunteer for help when needed.
— Providers: ariva.org/tax; restorationplaza.org; bronxworks.org; singlestop.org/file-my-taxes; growbrooklyn.org/appointments; minkwon.org; projecthospitality.org; uutax.org.
Live Tax Preparation Options:
— Drop-Off Service
You can drop off your tax documents and pick up the completed return later. Map available at https://a866-dcwpwb.nyc.gov/ftps_map/#/?search=%7B%7D.
— In-Person Tax Prep
Knowledgeable IRS certified VITA/TCE volunteer preparers help you complete an accurate tax return. Sessions take a minimum of 30 minutes.
— Filers must follow NY State health guidelines, including wearing a mask and social distancing appropriately during visit. Organizations may also conduct screenings or have additional requirements.
— Reminder: Before visiting an NYC Free Tax Prep Site, make sure you gather all of your required tax documents.
HOW TO USE IT
— Most sites take appointments, though a few are on a walk-in basis only. Please find specific site information using this map to see if appointments are available near you.
— Hours of operation and languages offered to vary depending on the VITA location site.
Languages: English, Spanish, and possibly other languages depending on VITA location site.
Last updated 2/3/2023
Department of Finance
Tenants that qualify for the NYC Rent Freeze Program for Tenants with Disabilities (DRIE) can have their rent frozen and be exempt from future rent increases. This does not lower your rent but only keeps it from increasing.
To be eligible for DRIE, you must meet the following requirements
► You must be at least 18 years old.
You must receive one of the following:
► Supplemental Security Income (SSI)
► Social Security Disability Income (SSDI)
► Disability-related Medicaid (if you have received either SSI or SSDI in the past)
► Veterans Affairs Disability Pension
► Veterans Affairs Compensation
► United States Postal Service (USPS) Disability Pension
► United States Postal Service (USPS) Disability Compensation
► You must live in an eligible apartment type.
► You must be named on the lease or the rent order or have been granted succession rights to the apartment.
► The apartment must be your primary residence, meaning you live there for most of the year.
► You must spend more than one-third of your monthly household income on rent.
► The total combined income for all members of your household must be $50,000 or less in the prior calendar year (DRIE records all income sources, taxable, and non-taxable. You can’t deduct your medical expenses and Medicare premium).
More information on eligibility at Disability Rent Increase Exemption.
Complete the DRIE Initial Application. You can submit your application online by signing up with the Department of Finance or by sending it to New York City Department of Finance Rent Freeze Program – DRIE P.O. Box 3179 Union, NJ 07083
More information about the application at Disability Rent Increase Exemption.
Updated on December 13, 2020
Click on the link FairFares NYC to learn about your eligibility and how to apply.
Click here for answers to questions you may have about the program.
There are FairFares offices in every borough. Click here for the locations.
Haga clic aquí para preguntas frecuentes.
Cada condado de la ciudad tiene oficinas de FairFares, oprima aquí para encontrar las ubicaciones.
Updated on July 13th, 2023