— Supplemental Nutritional Assistance Program for Women, Infants, and Children
— The Supplemental Nutritional Assistance Program (SNAP)
— Support applying to food assistance programs
— Cash Assistance for Families
— Emergency Rental Assistance Program (ERAP)
— Unemployment Insurance
— Temporary Disability for Workers
— Benefits for Long Term Disabilities
— Special Childcare Funding
— Child Support Services
— Free Medical Care During Pregnancy
— Emergency Broadband Benefit
— Discounted Telephone Service
— Sending a Cease Debt Collection Communication Letter
— Home Energy Assistance Program (HEAP)
— Home Water Assistance Program
— Homeowner Repairs Loan
— Disaster Relief & Recovery
— Child Tax Credit
— NYC Tax Prep
Women, Infants, and Children NY (WIC)
800-522-5006 (Growing Up Hotline)
WIC (Women, Infants, and Children) is a short-term food assistance program that provides nutritious foods, breastfeeding support, nutrition counseling, health education, and health care referrals to pregnant women, infants, and children up to age 5.
– Qualifying for benefits will depend on the family’s income and household size.
– To see if you qualify fill out the pre-screening tool on the NYC HRA site or see the table below.
– Otherwise, access the WANDA chat tool for questions about eligibility.
– Keep in mind that U.S. Citizenship is not necessary.
Effective through June 30, 2023
|For each additional
member, add +
The unborn child can be counted as a member of the household.
How to Apply
– Access the WANDA chat tool to get connected to your nearest WIC office. Just answer the questions popping up in the chat and get more information!
– Read the guide to apply for WIC | Spanish guide to apply for WIC
– Call your nearest WIC office and make an appointment. Find locations at signupwic.com
– Receive benefits in 2-5 days
– At your WIC appointment, you will receive an eWIC card that will work like a debit card. The WIC staff will add your benefits to your family’s eWIC account and you will get a list of your family’s WIC benefits for the next three months. This list will have a start and end date for your benefits.
Types of Food Allowed at the Supermarket
— Read the WIC Approved Foods and Products List to learn about the types of foods you can choose at WIC approved market sites. Also, feel free to check out this WIC Approved Foods Card.
— Baby formula is covered by WIC. See what brands can be purchased with WIC at health.ny.gov/prevention/nutrition/wic/approved_formulas.htm
– Breast pumps can be covered by WIC. You will need a prescription order from your pediatrician
– To learn how to use your eWIC card, watch the “Shopping with eWIC” video. For other questions, access the FAQ file here.
Mujeres, Infantes, y Niños (WIC en inglés)
Agencias locales en signupwic.com/
800-522-5006 (Línea Directa de Growing Up Healthy)
El programa de asistencia alimentaria Mujeres, Infantes y Niños (o WIC por sus siglas en inglés) es un beneficio que brinda alimentos nutritivos, apoyo para la lactancia, asesoramiento nutricional, educación sobre la salud y referencias de atención médica para mujeres embarazadas, bebés y niños de hasta 5 años.
Para calificar los ingresos de la familia y el tamaño del hogar son tomados en cuenta.
– Comprueba si calificas, en la tabla debajo o accede a la herramienta de chat WANDA.
– Ten en cuenta que la ciudadanía estadounidense no es necesaria.
|Tamaño del Hogar||Anual||Mensual||Cada 2 Meses||Cada 2 Semanas||Semanalmente|
|Por cada miembro adicional, suma +||$8,732||+$728||+$364||+$336||+$168|
– Ubica una oficina WIC cerca de tu casa en la página signupwic.com y llama para hacer una cita de aplicación.
–Guía de aplicación para WIC en esta hoja informational | Agencias locales
– En tu cita con WIC, recibirás una tarjeta eWIC que funciona como una tarjeta de débito. A la cuenta familiar eWIC, los beneficios (dinero) serán agregados
– Tambien obtendrás una lista de los beneficios que recibirás durante los próximos tres meses con fechas de inicio y finalización para beneficios.
¿Estás interesado en saber qué tipos de alimentos puede comprar con eWIC? Encuentra una lista con alimentos y productos aprobados en WIC Strong.
Aprende más con el video “Comprar con eWIC”.
Updated on September 27, 2022
HRA centers locations
The Supplemental Nutrition Assistance Program (SNAP) is a federal nutrition program that helps families, the elderly, and the disabled afford fresh and healthy food. SNAP provides a debit card that you can use at many groceries and farmers markets.
– Low income (income limit varies by household composition, elderly or disabled family members).
– Children and adults.
– US citizenship or refugee visa.
– Residency in New York state.
– Access an eligibility estimator tool at hungersolutionsny.org/snap-benefits-estimator.
|Family Size||Monthly Gross Income||Annual Gross Income|
|For each additional person, add||+ $568||+ $6,816|
SNAP Standards effective October 1, 2021. See income requirements for families with no earned income, and/or those who live with elderly or disabled family members visiting ny.gov/services/apply-snap
How to Apply
– Guide to apply for SNAP | Spanish guide to apply for SNAP
– Sign up at a069-access.nyc.gov/accesshra or call (718) 557-1399
– You can call the HRA Infoline at (718) 557-1399 to have an application mailed to you
– You can pick up an application at a SNAP center. Find SNAP locations at nyc.gov/site/hra/locations/locations.page
– You can also print the application here, fill it out, and bring it to a SNAP center
– After your submit all of your documents online in the HRA portal, schedule an appointment by calling (718) 762-7669
– To learn how to upload documents in the HRA portal, please watch the video“HRA SNAP”
– Become certified 30-45 days after your application and start using your benefits
– Receive an EBT card that you will use at select stores, or Amazon
SNAP Cash Benefits
SNAP cash benefit varies per family. For households with net income, the monthly SNAP benefit will equal the maximum benefit for that household size minus the household’s expected contribution of 30 percent of its net income. Families who have no net income will receive the monthly maximum benefit. To learn more, see the handout about SNAP Eligibility and Maximum Benefit.
Approved Food and Products
– To see the list of approved foods and products you have access to with SNAP visit USA gov
– Examples are fruits and vegetables, meat, poultry, fish, dairy products, breads and cereals, other foods such as snack foods and non-alcoholic beverages, and seeds and plants, which produce food for the household to eat.
HRA Infoline 718-557-1399
Family Assistance (FA) provides cash assistance to eligible needy families that include a minor child living with a parent. If you are unable to work, cannot find a job, or your job does not pay enough, FA may be able to help you pay for your expenses. If you are a childless couple, you may be eligible for the Safety Net Assistance benefit. Learn more at otda.ny.gov/programs/temporary-assistance
– Must bee a resident of New York, and a U.S. citizen, legal alien or qualified alien.
– Must be unemployed or underemployed and have low or very low income.
– Parents and other adult relatives receiving FA who are determined to be able to work must comply with federal work requirements to receive FA benefits.
You must also be one of the following:
– Have a child 18 years of age or younger, or
– Be pregnant, or
– Be 18 years of age or younger and the head of your household.
To find out if you are eligible, you need to file an application with your local Job Center. Job Centers locations at www1.nyc.gov/site/hra/locations/job-locations-and-service-centers.page.
How to apply
— Online application: www.nyc.gov/accesshra. Read the HRA user guide at www1.nyc.gov/assets/hra/ACCESSHRA/pdf/announcements/welcome_english.pdf or watch this video youtube.com/watch?v=h5Po0FufL5c.
— Paper: alternatively, this is the application form to fill out and file at your local department of Social Services otda.ny.gov/programs/applications/2921.pdf
After the application is complete, you will be granted an interview appointment within 7 working days. You will be notified within 30 days of the date you filed your application if your application for Family Assistance is approved or denied. Please visit the website for additional details.
— Under FA, eligible adults can receive benefits for a TOTAL of 60 months in their lifetime.
— Once the limit is reached, adult and all members of his/her FA household are ineligible to receive more benefits.
For more details visit otda.ny.gov/programs/temporary-assistance.
Updated on March 30, 2022
1-844-691-7368 (Monday-Sunday 8:00 am-7:00 pm)
01/11/2022 NOTIFICATION: The State Emergency Rental Assistance Program is accepting applications. Applying to State ERAP will provide tenants with certain protections while the State makes a decision on their applications.
The Emergency Rental Assistance Program (ERAP) can assist those unable to pay rent due to COVID-19. Eligible low and moderate-income households can get up to 12 months of their back rent paid, three months of future rent, and other assistance. All payments will be made directly to the landlord/property owner on behalf of the tenant.
*You are protected from eviction while you have a Emergency Rental Assistance Program (ERAP) application pending*
**There are no immigration status requirements to qualify for the program**
***You do not have to pay back the money paid to your landlord on behalf of you***
— NYS residents that owe rent since the COVID-19 pandemic began in March 2020 AND
— Qualified for unemployment benefits or have lost income and/or have an increase in expenses due to the COVID-19 pandemic; AND
— Have a monthly gross (before tax) household income at or below 80% of the Area Median Income (AMI).
How to Apply
Visit a community-based organization near your home that can help you apply for ERAP. Locate one here OR
Apply online on the following link: nysrenthelp.otda.ny.gov/en. For steps on how to complete an online application watch youtube.com/watch?v=lh19INyhmjg.
ERAP is not guaranteed and will be determined on a case-by-case basis. If you have not heard about the status of your application, please call (844) 691-7368 or chat with a representative visiting nysrenthelp.otda.ny.gov/en
To learn more, visit the New York State Emergency Rental Assistance Program Page: otda.ny.gov/erap.
1-844-691-7368 (lunes a domingo de 8:00 a.m. a 7:00 p.m.)
Mensjaes de Texto al 1-833-843-8829
ALERTA ENERO 11 DE 2021: El Programa de Emergencia para Asistencia con Rentas (ERAP por sus siglas en inglés) está aceptando aplicaciones. El aplicar al programa estatal de ERAP proporcionará a inquilinos con ciertas protecciones mientras el estado hace una decisión en cuanto a su aplicación.
El Programa de asistencia de emergencia para el alquiler (ERAP) puede ayudar a quienes no pueden pagar el alquiler adeudado debido a COVID-19. Los hogares elegibles con ingresos bajos y moderados pueden recibir hasta 12 meses de la renta adeudada, tres meses de alquiler futuro y otra asistencia. Todos los pagos se harán directamente al propietario a nombre del inquilino.
*Usted será protegido contra mociones de desalojo mientras tenga una solicitud del Programa de Asistencia de Alquiler de Emergencia (ERAP) pendiente*
**No hay requisitos de estatus migratorio para calificar para el programa**
***El beneficio no es un prestamo y no debera pagar de vuelta el monto que fue pagado por el programa al arrendador
Criterios de Elegibilidad
— Residentes del estado de Nueva York que deban alquiler desde el inicio de la pandemia por COVID-19 en marzo de 2020 — Han calificado para beneficios de desempleo o han perdido ingresos y/o tienen un aumento en los gastos debido a la pandemia de COVID-19; Y
— Tienen un ingreso familiar bruto mensual (antes de impuestos) igual o inferior al 80% del Ingreso Medio del Area (AMI).
— Visite una organización comunitaria cercana que pueda ayudarlo a aplicar a ERAP. Encuentra una organizacion aquí o
— Realiza una aplicacion en línea en el siguiente enlace: nysrenthelp.otda.ny.gov/es
ERAP no está garantizado y se determinará caso por caso. Si no ha escuchado acerca del estado de su aplicación llame al (844) 691-7368 o hable con un representante por chat visitando nysrenthelp.otda.ny.gov/es.
Para obtener más información, visite la página del programa de asistencia de alquiler de emergencia del estado de Nueva York: otda.ny.gov/erap. Encuentra instrucciones acerca de como traducir contenido al espanol en: ny.gov/traducci-n-de-los-idiomas-del-sitio-web
Updated on January 19, 2022
888-209-8124 | 8 AM-6 PM | Monday-Friday
The unemployment benefit is available for workers that have lost their jobs at no fault of their own and are ready, willing, and actively looking for work.
— You must be searching and ready for work, and willing to attend meetings at your closest Labor Department Office to qualify for benefits
— If you work part-time you may be able to claim benefits (partial UI)
— If you work more than 30 hours or earn more than $504 in a week, you will not be eligible for benefits
— Find more details about eligibility visiting dol.ny.gov/system/files/documents/2022/01/P832.pdf
How to Apply
— Get ready your social security number, ID (Driver’s License or Motor Vehicle ID number, Alien Registration Card Number), phone number, address, bank account number or routing number
— Names, addresses, phone numbers of all employers of the last 18 months and wage details
— Create a NY.GOV account at labor.ny.gov/signin and hit the button “Create an NY.GOV account”. If you have an account do not create a new one. For help with your account visit on.ny.gov/techhelp
— File a New Unemployment Insurance and claim your benefits at the Department of Labor website
— Submit required documentation on the Department of Labor website
Watch the application instructional video at youtu.be/shXF675SjEc to learn about every application step. Also, download this handout cap4kids.org/newyorkcity/files/unemployment-insurance.pdf with general information.
After You Apply
— Once a claim is filed, it takes three to six weeks to receive your first payment
— During this time, complete and return questionnaires and phone calls from the Department of Labor
— Continue to claim weekly benefits if you are unemployed and meet the eligibility requirements while waiting for your approval
— If you are eligible, you will receive any back weeks of benefits owed with your first payment
For questions, please visit dol.ny.gov/unemployment-insurance-top-frequently-asked-questions.
Updated on January 26, 2022.
Paid Family Leave Helpline for assistance: (844) 337-6303.
Helpline is available Monday through Friday, 8:30 a.m. to 4:30 p.m.
Parents can take job-protected, paid time off to bond with their newborn within the first 12 months of their child’s birth.
Most employees who work in New York State for private employers are eligible to take Paid Family Leave. They must meet the minimum time worked requirements. See requirements below.
— Full-time employees: Employees who work a regular schedule of 20 or more hours per week are eligible after 26 consecutive weeks of employment.
— Part-time employees: Employees who work a regular schedule of less than 20 hours per week are eligible after working 175 days, which do not need to be consecutive. Employees with irregular schedules should look at their average schedule to determine if they work, on average, fewer than 20 hours per week.
— Citizenship and/or immigration status is not a factor in employee eligibility.
— Employees who work for public employers may be covered for Paid Family Leave if their employer has voluntarily opted in to provide the benefit. Union-represented public employees may be covered if the benefit has been negotiated through collective bargaining.
How to Apply (steps)
— Leave can be taken either all at once or intermittently, but must be taken in full-day increments.
— You must notify your employer at least 30 days before the start of leave if foreseeable; otherwise, notify your employer as soon as possible.
— Employees who hold more than one job may take Paid Family Leave from both jobs, but they must do so with both employers at the same time.
— Collect forms and documentation. Complete, attach and submit to the insurance carrier*.
*Find your employer’s insurance carrier visiting wcb.ny.gov/content/ebiz/icempcovsearch/icempcovsearch_overview.jsp. Otherwise, ask your supervisor or, if applicable, your employer’s Human Resources or payroll department.
For more information visit paidfamilyleave.ny.gov/bonding-leave-birth-child.
Updated on August 4, 2021
The new child tax credit is a federal tax credit for working families with children.
If the credit exceeds taxes owed, families may receive the excess amount as credit.
Access pdf resource.
El nuevo crédito para familias que declaran impuestos y tienen hijos, es un pago federal para familias que trabajan y tienen hijos.
Si el crédito calculado supera los impuestos que la familia debe pagar, las familias podrán recibir el exceso en forma de un pago. Reciba hasta:
Enlace para recurso en pdf.
Updated on June 30, 2021
Based on your income, childcare can be free to low cost with a childcare subsidy. Use the ACS Eligibility Wizard to see if you qualify by visiting
To apply for an ACS childcare subsidy, the application and a list of other forms you will need to complete can be found here: https://on.nyc.gov/2KYia3W. Submit applications to an approved ACS funded childcare provider. You must submit three months of consecutive pay stubs in order to verify employment. If you cannot, your employer can complete the “Referral to Employer for Income Information” form.
Find more information in this tipsheet by IncludeNYC.
Según sus ingresos, el cuidado de niños puede ser gratuito o de bajo costo con un subsidio de cuidado de niños. Utilice el Asistente de Elegibilidad de ACS para ver si califica visitando
Para solicitar un subsidio de cuidado infantil de ACS, la solicitud y una lista de otros formularios que deberá completar se pueden encontrar aquí: on.nyc.gov/2KYia3W. Envíe las solicitudes a un proveedor de cuidado infantil financiado por ACS. Debe enviar tres meses de comprobantes de pago consecutivos para verificar el empleo. Si no puede, su empleador puede completar el formulario “Remisión al empleador para información de ingresos”.
Updated on August 31, 2020
Child Support Services Program
Local Offices (by county)
888-208-4485 (Monday–Friday, 8:00 AM–7:00 PM.)
Child support is financial support provided by the noncustodial parent. Any parent, guardian, caretaker of a child, or child who needs support can apply for child support services.
The Child Support Program offers the following services:
-Location of the non-custodial parent
-Establishment of paternity
-Help a custodial parent file a petition in Family Court for an order of support
-Directs the noncustodial parent to pay child support to the Support Collection Unit (SCU)
-Enforcement of payments by non-custodial parent
To learn about what information is needed to open a case go to the NYS Custodial Parent Information page. If you need help, call the hotline at 888-208-4485 Monday-Friday from 8:00 AM to 7:00 PM. For more information visit https://www.childsupport.ny.gov/dcse/custodial_parent_info.html.
You may be eligible to pay an annual charge for child support services. Find if you should pay this fee by visiting the Annual Service Fee Questions and Answers page.
Updated on December 5, 2020
Prenatal Care in New York State
Call 311 and ask for Medicaid for Pregnant Women
Call the Growing Up Healthy Hotline at 800-522-5006
Free Medicaid coverage is available for pregnant women through the New York State Department of Health.
If you’re pregnant and uninsured, you may qualify to sign up for an insurance plan through the NY State of Health Marketplace, even if the enrollment period is closed.
Furthermore, free coverage is available regardless of immigration status. Babies receive health care services for at least one year after birth. Note: Extended access to family planning services is available to women who have Medicaid while pregnant but lose coverage after pregnancy.
Updated on July 20, 2020
Benefits for Long-Term Disabilities
1-800-772-1213 (Social Security Disability Insurance)
1-800-722-1213 (Social Security Income)
The Office of Temporary and Disability Assistance of New York State has two long-term disability benefits programs.
Social Security Disability Insurance
Social Security Disability Insurance (SSDI) is a Federal disability income program for adults who have worked and now find themselves unable to work due to a disability.
Supplemental Security Income
Supplemental Security Income (SSI) is a Federal program for adults and children who meet the definition of disabled and have limited income and resources. It is designed to help aged, blind, and disabled people, who have little or no income; and it provides cash to meet basic needs for food, clothing, and shelter.
The definition of disability under Social Security is different than other programs. Social Security pays only for total disability. No benefits are payable for partial disability or for short-term disability.
“Disability” under Social Security is based on your inability to work. We consider you disabled under Social Security rules if:
–You cannot do work that you did before;
–The OTDA office decides that you cannot adjust to other work because of your medical condition(s) and
–Your disability has lasted or is expected to last for at least one year or to result in death.
Social Security Disability Insurance pays benefits to you and certain members of your family if you are “insured,” meaning that you worked long enough and paid Social Security taxes.
Apply for Social Security Disability Insurance
—By phone: Call SSA at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday.
—In person: Visit your local Social Security office. (Call first to make an appointment.)
Apply for Social Security Income
There is no online SSI Application. Schedule an appointment with a local Social Security office to file an application. Call 1-800-722-1213 (TYY 1-800-325-0778), Monday through Friday 7 am to 7 pm.
According to the NYS Workers’ Compensation Board. Disability benefits are temporary cash benefits paid to an eligible wage earner when he/she is disabled by an off-the-job injury or illness. Pregnancy is covered under short-term disability. The benefit is paid by your employer’s disability insurance. This type of insurance is mandatory for most employers in New York State. Find out if your employer is covered.
In order to be eligible for short-term disability benefits, you must have become injured or ill while not at work but must be employed, or recently employed, at the time of illness or injury. Benefit rights begin on the eighth consecutive day of disability and last for a maximum of 26 weeks of disability during 52 consecutive weeks (Benefit checks are processed every two weeks). For employed workers, there is a 7-day waiting period for which no benefits are paid.
The amount of cash to be received via check equals 50% of the worker’s weekly wage and no more than $170 per week. Benefit checks are processed every two weeks up to 26 consecutive times (52 weeks will be covered in total).
When and How to Make a Claim
You must file your claim within 30 days of becoming disabled. Complete the Workers Compensation Board’s form Employee Claim (C-3) as soon as possible to ensure your benefits are not delayed or interrupted. You must also notify your employer in writing of when, where, and how you were injured or became ill. Find more information here.
Frequently Asked Questions
Definitions are important to know. Check this website with answers to FAQs. The New York State Workers’ Compensation Board can be contacted regarding short-term disability insurance for employees at (877) 632-4996.
Other Disability Benefits
For long-term disabilities (a year disability), two federal programs exist. The Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI). The Social Security Disability Insurance (SSDI) is a Federal disability income program for adults who have worked and now find themselves unable to work due to a disability. The Supplemental Security Income (SSI) is a Federal program for adults and children who meet the definition of disabled and have limited income and resources. The SSI is designed to help aged, blind, and severely disabled people, who have little or no income; and it provides cash to meet basic needs for food, clothing, and shelter. The benefits are paid by the state.
Department of Finance
Tenants that qualify for the NYC Rent Freeze Program for Tenants with Disabilities (DRIE) can have their rent frozen and be exempt from future rent increases. This does not lower your rent but only keeps it from increasing.
To be eligible for DRIE, you must meet the following requirements
► You must be at least 18 years old.
You must receive one of the following:
► Supplemental Security Income (SSI)
► Social Security Disability Income (SSDI)
► Disability-related Medicaid (if you have received either SSI or SSDI in the past)
► Veterans Affairs Disability Pension
► Veterans Affairs Compensation
► United States Postal Service (USPS) Disability Pension
► United States Postal Service (USPS) Disability Compensation
► You must live in an eligible apartment type.
► You must be named on the lease or the rent order or have been granted succession rights to the apartment.
► The apartment must be your primary residence, meaning you live there for most of the year.
► You must spend more than one-third of your monthly household income on rent.
► The total combined income for all members of your household must be $50,000 or less in the prior calendar year (DRIE records all income sources, taxable, and non-taxable. You can’t deduct your medical expenses and Medicare premium).
More information on eligibility at Disability Rent Increase Exemption.
Complete the DRIE Initial Application. You can submit your application online by signing up with the Department of Finance or by sending it to New York City Department of Finance Rent Freeze Program – DRIE P.O. Box 3179 Union, NJ 07083
More information about the application at Disability Rent Increase Exemption.
Updated on December 13, 2020
Federally Declared Disasters Areas
FEMA Disaster Recovery Center (800) 621-3362 | TTY: (800) 462-7585 | 711 or Video Relay Service (VRS): (800) 621-3362
American Red Cross Greater NYC (877) 733-2767
Disaster Unemployment Assistance (888) 209-8124
A disaster is an occurrence disrupting the normal conditions of existence and causing a level of suffering that exceeds the capacity of adjustment of the affected community. Some examples are nor’easters, severe storms with flooding, and power outages.
Learn how to prepare and what resources are at your disposal.
Find the Nearest Hospital
Find the nearest hospitals in your area and view what services each provides with the US Hospital Finder.
Find a Safe Place to Go
Visit a Disaster Recovery Center (DRC) to talk with someone in person for guidance or information. To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 10029.
Disaster Relief Resources and Temporary Sheltering Assistance
► You can apply online or with the FEMA App to manage your disaster application. Your Social Security Number (SSN) is required.
► If you are eligible for Transitional Sheltering Assistance, FEMA will pay the cost to stay in certain lodging providers for a limited period. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list of participating locations to see if they have availability in the area you have selected.
► Find open shelters with the American Red Cross Greater NYC
Disaster Unemployment Assistance
DUA is a federal program that provides payments to people in a federally declared disaster area who have lost work or income as a direct result of the disaster. You must first file for regular Unemployment Insurance by calling the NYS Department of Labor at 888-209-8124.
Help with Expenses After a Disaster
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.
Coping with Stress Related to Disasters
The NYC Department of Health and Mental Hygiene helps New Yorkers. Contact NYC Well at 888-692-9355 for counseling and resources.
► Preparedness Actions Education
► NYC Emergency Management Office 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
► Notify NYC App
► Know Your Zone (Hurricanes)
Families struggling to pay for internet services during the COVID-19 Pandemic can access the Emergency Broadband Benefit (EBB) program. Families will receive a monthly $50 discount in their internet bill whether they are new or old customers of service providers offering the benefit (e.g. Verizon, Lingo).
Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers. Find a Broadband provider near you with the search tool fcc.gov/emergency-broadband-benefit-providers. Ask for devices available if interested in purchasing one with a $100 discount.
✓ You participate in one of the following Federal Assistance Programs
– Supplemental Security Income (SSI)
– Federal Public Housing
– Veterans or Survivors Pension Benefit
– Tribal Programs
– Free or Reduced Lunch Program
– Receive a Federal Pell Grant or
✓ Your income is 135% or less of the Federal Poverty Guidelines or
✓ You experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers or
✓ You meet the eligibility criteria for an existing low-income or COVID-19 program.
How to Apply
✓ Existing Lifelines Subscribers
If you are an existing Lifeline Subscriber, you do not need to apply for the Emergency Broadband Benefit Program. You must reach out to a participating provider to enroll in the EBB program.
If you are not an existing Lifeline Subscriber, there are two ways to apply for the Emergency Broadband Benefit Program.
First-time users: click the blue Apply Now button
Returning users: can access their home page by clicking Sign In.
– Complete an Emergency Broadband paper application and Household Worksheet
– Make copies of your proof of eligibility documents
– Mail your applications and document copies to:
Emergency Broadband Benefit
P.O. Box 7081
London, KY 40742
Signing up with a Provider
✓ Once your application is approved, contact broadband providers in your area.
✓ You can choose a service provider in your area. Ask multiple service providers about the services plans available under the Emergency Broadband Benefit program as services may differ, including whether they offer laptops or tablets.
✓ After picking a service provider and plan that best fits your needs, tell the service provider you would like to enroll in the Emergency Broadband Benefit Program.
✓ To do so you will need to share the information from your application – first name, last name, address, date of birth, and whether or not you provided the last four digits of your Social Security (as a reminder, a social security number is not required for this program, if you did not provide the last four digits of your Social Security Number please have your provider enter 0000).
The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.
For more information call (833)-511-0311 or visit GetEmergencyBroadband.org
Familias que tienen dificultades para pagar servicios de Internet debido a los efectos de la pandemia COVID-19, pueden aplicar al programa de Beneficios de Banda Ancha de Emergencia (EBB) manejado por la Comisión Federal de Comunicaciones (FCC). Las familias elegibles reciben un descuento mensual de $50 en su factura de Internet.
Los hogares elegibles también pueden recibir un descuento único de hasta $ 100 para comprar una computadora portátil, computadora de escritorio o tableta de los proveedores participantes. Obtenga más información sobre los proveedores de servicios que ofrecen el programa EBB en fcc.gov/emergency-broadband-benefit-providers.
✓ Usted participa en uno de los siguientes Programas de Asistencia Federal
– Seguridad de Ingreso Suplementario (SSI)
– Vivienda Pública Federal
– Beneficio de Pensión para Veteranos o Sobrevivientes
– Programas Tribales
– Programa de Almuerzo Gratis o Reducido
– Reciba una Beca Federal Pell o
✓ Su ingreso es 135% o menos de las Pautas Federales de Pobreza o
✓ Experimentó una pérdida sustancial de ingresos desde el 29 de febrero de 2020 y el hogar tuvo un ingreso total en 2020 por debajo de $ 99,000 para contribuyentes solteros y $ 198,000 para contribuyentes conjuntos o
✓ Cumple con los criterios de elegibilidad para un programa existente de bajos ingresos o COVID-19.
Cómo Presentar una Solicitud
✓ Suscriptores de Lifelines existentes
Si ya es suscriptor de Lifeline, no es necesario que solicite el Programa de Beneficios de Banda Ancha de Emergencia. Debe comunicarse con un proveedor participante para inscribirse en el programa EBB.
✓ Nuevos suscriptores de Lifeline
Si no es un suscriptor de Lifeline, hay dos formas de solicitar el Programa de Beneficios de Banda Ancha de Emergencia.
Usuarios nuevos: haga clic en el botón azul “Apply Now”
Usuarios recurrentes: pueden acceder a su página de inicio haciendo clic en “Sign in”.
– Complete una solicitud en papel de banda ancha de emergencia y la hoja de trabajo del hogar
– Haga varias copias de sus documentos de elegibilidad
– Envíe sus aplicaciones y copias de documentos a:
Emergency Broadband Benefit
PO Box 7081
London, KY 40742
Registrando Servicios con el Proveedor
✓ Una vez aprobada su solicitud , comuníquese con los proveedores de banda ancha en su área.
✓ Puede elegir un proveedor de servicios en su área. Pregunte a varios proveedores de servicios sobre los planes de servicios disponibles bajo el programa de Beneficio de Banda Ancha de Emergencia, ya que los servicios pueden diferir, incluso si ofrecen computadoras portátiles o tabletas.
✓ Después de elegir el proveedor de servicios y el plan que mejor se adapte a sus necesidades, dígale al proveedor de servicios que le gustaría inscribirse en el Programa de Beneficios de Banda Ancha de Emergencia.
✓ Para hacerlo, deberá compartir la información de su solicitud: nombre, apellido, dirección, fecha de nacimiento y si proporcionó o no los últimos cuatro dígitos de su Seguro Social (como recordatorio, un número de seguro social no es obligatorio para este programa, si no proporcionó los últimos cuatro dígitos de su Número de Seguro Social, pídale a su proveedor que ingrese 0000).
El programa terminará cuando el fondo se quede sin dinero, o seis meses después de que el Departamento de Salud y Servicios Humanos declare el fin de la emergencia de salud COVID-19; lo que ocurra primero.
Para obtener más información, llame al (833) -511-0311 o visite GetEmergencyBroadband.org
Updated on October 21, 2021
Telephone Carrier Program
New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income-eligible consumers save money on their phone bills.
Qualifying consumers can apply to “Lifeline” to receive a monthly discount on either their landline telephone service or their wireless service.
In New York State, consumers can qualify for the “Lifeline Program” based on the following eligibility criteria:
Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines.
Government Assistance Programs: You participate in one of the following programs.
|Federal Programs||State Programs|
|► Medicaid||► Family Assistance/Safety Net Assistance|
|► Supplemental Security Income (SSI)||► Home Energy Assistance Program (HEAP)|
|► Supplemental Nutrition Assistance Program (SNAP)||► National School Lunch Program|
|► Federal Public Housing Assistance||——–||► Veteran’s Pension and Survivors Benefit||——–|
Home Water Assistance Program Website
Department of Environmental Protection
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Call 311 for assistance.
Learn if you qualify here.
Updated on September 2, 2020
Energy Assistance by NYC the Human Resources Administration Office
NYC HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent.
The eligibility criteria vary by program. Generally, criteria are based on:
-US Citizenship or satisfactory immigration status
Find about your eligibility in the Energy Assistance website or call the HEAP Infoline at 800-692-0557.
–Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at otda.ny.gov/programs/heap.
–Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 3, 2022 and closes March 15, 2022 or until funds run out.
–Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program opens May 2, 2022. Applicants are only eligible for a Cooling Assistance benefit once every five years. For more information call the HEAP Conference Line at 212-331-3126 or apply with your HEAP local district contact in NYC.
–Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
–One Shot Deal- Cash Assistance Program: Starting December 31st, 2021, the One Shot Deal Program provides emergency assistance grants if you get a utility shut-off notice. To help pay utility expenses owed, visit access HRA and select one-shot deal at the top of the page.
How to Apply
– By phone: (212) 331-3126
– In person: See offices at nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
– Mail: Applications should be mailed to New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
To find more information about your eligibility visit the Energy Assistance website and apply.
Updated on January 27, 2022
FairFares NYC gives a 50% discount on MetroCards to help low-income New York City residents. Residents have to meet the qualifications in order to apply. Find an informational handout here.
Click on the link FairFares NYC to learn about your eligibility and how to apply.
Click here for answers to questions you may have about the program.
There are FairFares offices in every borough. Click here for the locations.
Updated on December 5, 2020