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Financial Help & Counseling

New Economy Project (Financial Counseling)
121 W. 27th Street, Suite 804, New York, NY 10001
NYC financial justice hotline (212) 925-4929
The New Economy Project offers counseling to all low-income New Yorkers with problems with: debt collection, bank accounts, wage garnishments, credit reporting, etc. Counseling is offered by calling their hotline (212) 925-4929.
The (212) 925-4929 NYC financial justice hotline provides free information, legal advice, and referrals on a range of financial justice issues. The hotline is available in both English and Spanish to all low-income NYC residents.
Hours of operation: Monday 4-6 pm; Tuesday, Wednesday, and Thursday: 12-2pm.
Also you can connect via email by sending a message to or filling out a form at
Updated on July 28, 2021

Child Tax Credit

The new child tax credit is a federal tax credit for working families with children.
If the credit exceeds taxes owed, families may receive the excess amount as credit.

    — You may receive up $3600 per child under 6 years old.
    $3000 per child 6-17 years old.
    Other dependents, including children aged 18 and full-time college students ages 19-24, can receive a nonrefundable credit of up to $500 each.

      — If you filed taxes this year (tax returns for 2020), last year (tax returns for 2019), or signed up for Economic Impact Payments (stimulus checks) using the IRS’s Non-Filers tool last year, you are all set and will automatically receive monthly payments from the IRS.
      — If you did not file your taxes this year, last year or register for the Economic Impact Payments last year, you can still sign up for the Child Tax Credit payments using the IRS Non-filer Sign-up Tool.
      Half of the credit will be received monthly as direct deposit in your bank account on the 15th of every month starting in July or by mail around the same time, depending on how you get your refunds from the IRS. The rest is claimed on your 2021 tax returns.


      — Children with U.S citizenship
      — Working families will get full credit if they make up to $150,000 for a couple or $112,500 for a family with a single parent
      Note: Families with higher income may receive smaller credit or not qualify at all
      Older dependent and some children who are not US citizens qualify for a $500 credit (other dependent credit).

    Access pdf resource.
    El nuevo crédito para familias que declaran impuestos y tienen hijos, es un pago federal para familias que trabajan y tienen hijos.
    Si el crédito calculado supera los impuestos que la familia debe pagar, las familias podrán recibir el exceso en forma de un pago. Reciba hasta:

      $3600 por cada hijo menor de 6 años
      $3000 por cada hijo con edades de 6 a 17 años
      Padres con otro tipo de dependientes como hijos de 18 años, o estudiantes universitarios de tiempo completo entre los 19 y 24 años podrán recibir un crédito no reembolsable de hasta $500 por cada uno.


      –Si usted declaró impuestos este año (2020) o el año pasado (2019), o se inscribió para los Pagos de Impacto Económico (cheques de estímulo) con la herramienta para no declarantes del IRS, usted está listo para recibir pagos automáticos mensuales del IRS.
      –Si no declaró sus impuestos este año o el año pasado, o no se registró para los Pagos de Impacto Económico, todavía puede registrarse para recibir este tipo de crédito por hijos a través usando la herramienta del IRS para no declarantes.
      La mitad del crédito será recibido mensualmente en forma de depósito bancario directo el 15 de cada mes comenzando en Julio de 2021, o por correo más o menos para el mismo día dependiendo en cómo usted recibe los reembolsos de impuestos. El resto del crédito debe ser reclamado en su declaración de impuestos del 2021.


      — Familias con menores de edad con ciudadanía americana.
      — Familias con trabajo. Reciba el crédito completo si gana un salario hasta de $150.000 como pareja o si gana $112.000 si es un padre/madre soltero(a).
      Nota: Familias con ingresos más altos podrán recibir un crédito menor o puede que no califiquen en absoluto.
      Dependientes mayores, y algunos niños sin ciudadanía americana califican para un crédito de $500.

    Enlace para recurso en pdf.
    Updated on June 30, 2021

Disability Rent Increase Exemption (DRIE) Rent Freeze Program

Department of Finance
Dial 311
Tenants that qualify for the NYC Rent Freeze Program for Tenants with Disabilities (DRIE) can have their rent frozen and be exempt from future rent increases. This does not lower your rent but only keeps it from increasing.
To be eligible for DRIE, you must meet the following requirements
► You must be at least 18 years old.
You must receive one of the following:
► Supplemental Security Income (SSI)
► Social Security Disability Income (SSDI)
► Disability-related Medicaid (if you have received either SSI or SSDI in the past)
► Veterans Affairs Disability Pension
► Veterans Affairs Compensation
► United States Postal Service (USPS) Disability Pension
► United States Postal Service (USPS) Disability Compensation
► You must live in an eligible apartment type.
► You must be named on the lease or the rent order or have been granted succession rights to the apartment.
► The apartment must be your primary residence, meaning you live there for most of the year.
► You must spend more than one-third of your monthly household income on rent.
► The total combined income for all members of your household must be $50,000 or less in the prior calendar year (DRIE records all income sources, taxable, and non-taxable. You can’t deduct your medical expenses and Medicare premium).
More information on eligibility at Disability Rent Increase Exemption.
Complete the DRIE Initial Application. You can submit your application online by signing up with the Department of Finance or by sending it to New York City Department of Finance Rent Freeze Program – DRIE P.O. Box 3179 Union, NJ 07083
More information about the application at Disability Rent Increase Exemption.
Updated on December 13, 2020

NYC Financial Empowerment Centers

dca_logoNYC Financial Empowerment Centers
Book An Appointment with a Counselor Online
(212) 487-4583
Get free one-on-one financial counseling and coaching by phone. Work with your counselor to open a bank account so you can set up direct deposit; navigate the IRS Get My Payment tool; manage sudden changes to your household budget or income; contact creditors, and more. Visit to book an appointment.
— NYC Resident
— All immigration statuses
— Create a budget (Manage your money and set up a spending plan)
— Establish or improve credit
— Open a safe and affordable bank account
— Contact lenders about debt, including student loans. Learn more about student loans at
— Contact creditors about existing loans, including student loans (drafting letters to creditors to lower payments or temporarily suspend payments due to hardship)
— Develop a strategy to reduce debt or lower payments
— Separate personal and business finances
— Access emergency government resources
How to Book an Appointment
? The easiest way to book an appointment is by going to Clients will be required to create a Financial Empowerment Portal account. To book over the phone, either call 311 or to be in contact to financial counseling directly call: 212-487-4583. Each counseling session is 1 hour long. Most of the session are remote/over the phone, but there are some in-person sessions.
The most important information/documents to bring is a record of monthly income and monthly expenses. Additionally, if someone is having a specific financial issue, like a difficulty with their credit card account, they can bring in the documentation for that concern.
Updated on September 22, 2022

Sending a Cease Debt Collection Communication Letter

Under New York City and federal law, consumers may request at any time that a debt collector stop communicating with them permanently about a debt or alleged debt. In addition, if you are facing financial hardship due to the coronavirus (COVID-19) crisis, you can request that debt collection agencies stop contacting you temporarily about the debt.
See the instructions on how to draft a letter addressed to the collection agency

Según la ciudad de Nueva York y la ley federal, los consumidores pueden solicitar en cualquier momento que un cobrador de deudas deje de comunicarse con ellos permanentemente sobre una deuda o supuesta deuda. Además, si enfrenta dificultades financieras debido a la crisis del coronavirus (COVID-19), puede solicitar que las agencias de cobro de deudas dejen de comunicarse con usted temporalmente sobre la deuda.
Consulte las instrucciones acerca de cómo a detener las llamadas de las agencias de cobranza durante la emergencia COVID-19 con una carta

Updated on September 2, 2020

Homeowner Repair Loans

homerepairHome Repair and Preservation Financing
Lead Hazard Reduction and Healthy Homes Program

If you are a homeowner in one of the five boroughs and need heating upgrades, plumbing or electrical repairs, lead paint removal, roof and window repairs, or other repairs you could receive a homeowner repair loan through the Department of Housing Preservation and Development. The program provides access to affordable low- or no-interest and potentially forgivable loans for home repairs to eligible owners of one- to four-family homes in New York City
For more information about this program by clicking on HomeFix. To find out if you qualify please visit Determine Eligibility.

Si es dueño de una casa en uno de los 5 condados de Nueva York y necesita modernizar su sistema de calefacción, hacer reparaciones eléctricas o de plomería, remover pintura a base de plomo, reparar techos y/o ventanas, o necesita hacer otro tipos de reparaciones, usted puede recibir un préstamo para propietarios a través del departamento de salud. Para más información siga el enlace HomeFix. Para conocer si califica para otros programa visite esta página.

Updated on December 6, 2020

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