The Arrival Center at the Roosevelt Hotel
45 E 45th Street, New York, NY, 10017.
Open 24 hours per day, including weekends and holidays.
When you first arrive in New York City as a New Arrival, visit the Arrival Center. There, they will help you find shelter in NYC or in your city of choice. Please note, new arrivals cannot choose their shelter placement. The Arrival Center will help you pay for transportation and tickets.
If desired, they can also help you enroll in health insurance and school, as well as access medical assistance or mental health services. Single adult new arrivals under 23 can stay in their initial shelter placement for up to 60 days, while new arrivals over age 23 can stay in their initial shelter placement for up to 30 days before requesting an extension of their placement.