Customer Contact Center
(718) 707-777 24 hours a day, 7 days a week to handle emergencies
(718) 707-777 Monday through Friday, 6am to midnight to schedule routine maintenance repairs
Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments.
They can assist you specifically
► Regarding emergency repairs in your apartment or in a public space
► Concerning heat and hot water issues
► To schedule general apartment repair appointments
► For information about housing applications offices
The customer service representatives can assist you better when you provide the following information
► Your name, address, telephone number, and the name of your development
► The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
► The floors affected
► When and how the problem began
► Previous work ticket number (if applicable)
Find more information at the NYCHA CCC website.
Updated on December 5, 2020