Other Heating Resources

Clean and Tune Benefit

The Clean and Tune benefit is a state program that pays for cleaning your home’s primary heating equipment. It may also include chimney cleaning, minor repairs, and the installation of carbon monoxide detectors or programmable thermostats.

Benefit amounts are based on the cost of providing Clean and Tune services, up to a maximum of $500.

You may be eligible for the clean and tune benefit if:

— You are the homeowner
— Your household’s monthly income from all sources, like returns, discounts, and allowances before taking out any costs or taxes for your family is at or below the current income guidelines for your household size https://access.nyc.gov/programs/cooling-assistance-benefit/#determine-your-eligibility,
— Your primary heating equipment is more than 12 months old
— Your primary heating equipment or chimney has not been cleaned within the last 12 months
— You do not have a service contract with your vendor that includes clean and tune services

Apply Online
Agency: Human Resources Administration (HRA), (718) 557-1399.
Business Hours: Monday through Friday: 8 a.m. to 5 p.m.
Call staff during business hours and get assistance in most languages.

Apply in Person
You can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.

For information on how to apply, call 718-557-1399.

Clean and Tune Benefit Resources

— Home Energy Assistance Program (HEAP) Benefits Access Center Locations: www.nyc.gov/site/hra/locations/home-energy-assistance-program.page

— Tracking Your Application Status: a069-access.nyc.gov/accesshra

— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA: otda.ny.gov/programs/heap/#repair-benefit

Heating Equipment Repair or Replacement (HERR) Benefit

Heating Equipment Repair and Replacement (HERR) benefits help households cover the cost of repairing or replacing their principal heating equipment.

To be eligible for the benefit, you must:
— Own your home, and
— A partner vendor must document the heating system as: dysfunctional or unsafe, needing repair or replacement.

You must also meet the HEAP regular eligibility requirements. See above for details.

Heating equipment that harms family members can be replaced under specific conditions and with medical documentation. A doctor, physician’s assistant, or nurse practitioner must explain why the heating system damages the household member.

Apply Over the Phone
Agency: Human Resources Administration (HRA), (718) 557-1399.
Business Hours: Monday through Friday: 8 a.m. to 5 p.m.
Call staff during business hours and get assistance in most languages.

Apply in Person
You can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.

The benefit application form is the same for HEAP regular and is available online at www.nyc.gov/assets/hra/downloads/pdf/heap_application.pdf. Applicants require an interview that can be completed over the phone or in person. For additional help, please call the Infoline at 718-557-1399.

The Human Resources Administration (HRA) is required to notify applicants of their eligibility decision within 30 business days after receiving the final vendor invoice for payment. If additional paperwork is required, the process may take up to 10 additional business days.

HERR Benefit Resources

— Home Energy Assistance Program (HEAP) Benefits Access Center Locations: www.nyc.gov/site/hra/locations/home-energy-assistance-program.page

— HEAP Heating Equipment Repair and Replacement Reference Tool:otda.ny.gov/policy/directives/2022/LCM/22-LCM-12-Attachment-1.pdf

— HEAP Regular Application Form: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/LDSS-3421.pdf.

— Documents To Support Qualifying Requirements: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance.

— Tracking of Application Status: a069-access.nyc.gov/accesshra

— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA: otda.ny.gov/programs/heap/#tune-benefit

For more information, visit access.nyc.gov

Updated on July 9, 2024

Mental Health Organizations

Mental health organizations play a key role for children and families. They help identify and treat mental health issues in children early on. This support can improve children’s well-being, academic success, and overall growth.

Organization	Services
National Alliance on Mental Health (NAMI): NAMI is a mental health organization that provides support, coping strategies, and practical information regarding mental illness.	Support Groups: Free of cost and are held virtually and in-person. Over 40 groups. Held on a walk-in basis throughout the month – no registration required. Call the NAMI helpline 212-684-3264 for help with finding the most appropriate group for you. Learn more at naminycmetro.org/living-with-a-mental-health-condition.
The New York Center for Children: The center provides trauma-focused therapy services to victims of child abuse and their families, free of charge. Learn more about NYCC by visiting newyorkcenterforchildren.org. Non Emergency Help Parent Helpline 800-342-7472.	Individual Therapy: To make a referral contact Raydel Rijo at (212) 517-3012 ext. 41 or rrijo@newyorkcenterforchildren.org. Group Therapy: To make a referral or for more information, please contact Karina Cruz at (212) 517-3012 ext. 22 or kcruz@newyorkcenterforchildren.org. Full Medical Examinations: On-site pediatrician provides a sensitive and comprehensive medical exam. Professional Consultations: Consultations are available to victims, their families, and professionals engaged in the investigation and reporting process. Learn more at newyorkcenterforchildren.org.
Mount Sinai Outpatient Mental Health Services: Mental health services by credentialed clinicians that help your children through Child Adolescent and Family Services	Center of Excellence in ADHD and Related Disorders: You may need a referral from your doctor. For more information, call 212-241-4423. Child and Adolescent Psychiatry Outpatient Clinic: Evaluations and treatment for children from birth through age 17. Call 212-659-8762 for more information. Clinic for Overcoming Anxiety in Adolescents and in Children: At Morningside it serves youth ages 5 to 18. For more information, call 212-523-3082. Comprehensive Adolescent Rehabilitation and Education Service: They provide a therapeutic school environment for New York City public high school students who have run into trouble at school because of emotional and behavior difficulties. For more information visit www.mountsinai.org/locations/child-behavioral-health-center/outpatient/cares or call 212-523-3083.

Organization

Services

National Alliance on Mental Health (NAMI):

NAMI is a mental health organization that provides support, coping strategies, and practical information regarding mental illness.

Support Groups: Free of cost and are held virtually and in-person.
Over 40 groups.
Held on a walk-in basis throughout the month – no registration required.
Call the NAMI helpline 212-684-3264 for help with finding the most appropriate group for you.
Learn more at naminycmetro.org/living-with-a-mental-health-condition.

The New York Center for Children:

The center provides trauma-focused therapy services to victims of child abuse and their families, free of charge. Learn more about NYCC by visiting newyorkcenterforchildren.org. Non Emergency Help Parent Helpline 800-342-7472.

Individual Therapy: To make a referral contact Raydel Rijo at (212) 517-3012 ext. 41 or rrijo@newyorkcenterforchildren.org.
Group Therapy: To make a referral or for more information, please contact Karina Cruz at (212) 517-3012 ext. 22 or kcruz@newyorkcenterforchildren.org.
Full Medical Examinations: On-site pediatrician provides a sensitive and comprehensive medical exam.
Professional Consultations: Consultations are available to victims, their families, and professionals engaged in the investigation and reporting process.
Learn more at newyorkcenterforchildren.org.

Mount Sinai Outpatient Mental Health Services:

Mental health services by credentialed clinicians that help your children through Child Adolescent and Family Services

Center of Excellence in ADHD and Related Disorders: You may need a referral from your doctor. For more information, call 212-241-4423.
Child and Adolescent Psychiatry Outpatient Clinic: Evaluations and treatment for children from birth through age 17. Call 212-659-8762 for more information.
Clinic for Overcoming Anxiety in Adolescents and in Children: At Morningside it serves youth ages 5 to 18. For more information, call 212-523-3082.
Comprehensive Adolescent Rehabilitation and Education Service: They provide a therapeutic school environment for New York City public high school students who have run into trouble at school because of emotional and behavior difficulties. For more information visit www.mountsinai.org/locations/child-behavioral-health-center/outpatient/cares or call 212-523-3083.

Updated on October 16, 2024

ORGANIZATIONS THAT SUPPORT FAMILIES WITH SPECIAL NEEDS

LGBTQ+ Shelters

Most of the Department of Homeless Services (DHS) shelters use binary shelters; clients who are transgender or gender nonconforming should utilize the “Placement Procedure for Transgender or Gender Nonconforming (TGNC) Clients”.

Intake shelters will do their best to place these clients in a TGNC-coded unit. For a list of LGBTQ+ shelter centers please read below.

Ali Forney Center

The Ali Forney Center is dedicated to providing support for LGBTQ youth who are experiencing homelessness and helping them develop the skills necessary for independent living.

Their 24-hour Drop-In Center is located in a convenient location near public transportation in Midtown Manhattan, and it offers access to essential resources such as food, medical care, mental health services, and more for lesbian, gay, bisexual, transgender, and questioning youth.

An Emergency Housing Program is also offered in Queens and Brooklyn for LGBTQ+ youths. However, due to high demand, there is a long waiting list. Housing is not immediately available, with a wait time of approximately two weeks for ages 16-20 and up to six months for ages 21-24.

For further information, please visit the website: www.aliforneycenter.org. Contact them via phone at (212) 222-3427 ext. 300.

Destiny Tomorrow

Destination Tomorrow (DT) is an LGBT Center located in the Bronx. It offers direct services to the community and focuses on economic empowerment.

DT provides free GED courses, job readiness training, professional development, life skills, and financial literacy programs. Additionally, it offers housing for migrant individuals and special LBTQ populations.

Their migrant housing facilities are located in Long Island City and Chinatown and house over 1,000 invidividuals.

Their SWITCH program provides a 90-day housing program for TGNCGNB (transgender, gender non-conforming, and gender non-binary) individuals who have experienced domestic and sexual violence, been victims of sex trafficking crimes, or are currently participating in or have participated in sex work.

For further information, please visit the website: www.destinationtomorrow.org/housing-programs or contact them by phone at (646) 723-3325 or via email at info@destinationtomorrow.org.

Jewish Queer Youth (JQY)

JQY is a nonprofit organization supporting and empowering LGBTQ+ youth in the Jewish community with a special focus on teens and young adults from Orthodox, Chasidic, and Sephardic communities.

Their services include monthly support groups, hot kosher meala, social work and more. To learn more visit: jqyouth.org.

Updated on October 10, 2024

Faith-Based Shelter Programs

Many places of worship in New York City serve as shelters. They usually have a capacity of 20 people and are only open at night.

Find a faith-based shelter at www.emergencyshelternetwork.org/our-shelters.

Respite Centers

Respite centers are shelters designed for short-term stays. Initially intended to assist individuals going through emotional or mental health crises as a substitute for hospitals, many of these centers now also welcome adults experiencing homelessness.

Respite Centers welcome single adults and adult families. Please note that families with minor children will not be assigned to a respite shelter.

These centers are usually located in repurposed office buildings, churches, or schools. Residents are provided with a cot, blanket, meals, and access to a bathroom. It’s important to mention that respite centers offer fewer services than long-term shelters.

For locations of specific locations, please visit this link: www.nyc.gov/site/doh/health/health-topics/crisis-emergency-services-respite-centers.page.

Humanitarian Emergency Response and Relief Centers (HERRC)

HERRCs are shelters in New York City that provide housing, food, and other services to asylum seekers and their families. HERRCs provide a range of services, including healthcare, meals, laundry, relocation assistance, case management, and more.

At the shelter, sleeping spaces will be shared with other individuals, but families with minors have access to private rooms or cubicles for their comfort and privacy. In addition to accommodation, HERRCs offer meals, laundry services, healthcare, relocation support, and case management to assist individuals and families. The locations of HERRC shelters are provided upon request after a new arrival at the Roosevelt Hotel. Some of the HERRC locations include:

Randall’s Island. This HERRC has a separate area for transgender and gender nonconforming guests.
Creedmoor Psychiatric Center. Located in eastern Queens, this HERRC is a tent shelter.
Crowne Plaza JFK Airport New York. Located in Queens, this HERRC serves 330 families.
47 Hall Street. Located in Brooklyn, this HERRC serves 1,400 adults.
Floyd Bennett Field. Located in southeast Brooklyn, this HERRC is a tent shelter.

Shelter for Single Adults

Single men can apply for shelter in person at the locations listed below.

30th Street Intake Center.
400-430 East 30th Street in Manhattan.

Open 24 hours a day, seven days a week.

Single women can apply for shelter in-person at the locations listed below. Please note, these intake shelters are unfortunately not accessible to wheelchairs or to people with mobility disabilities.

HELP Women’s Shelter
116 Williams Avenue between Liberty Avenue and Glenmore Avenue in Brooklyn
Open 24 hours a day, seven days a week

Franklin Avenue Women’s Intake Shelter
1122 Franklin Avenue near 166th Street
718-842-9865

Open 24 hours a day, seven days a week.

Updated on October 7, 2024.

New Arrival to New York City

New arrivals are considered individuals who entered the United States after March 15, 2022, and who are afraid to return to their home city. New arrivals will utilize a different shelter system than other individuals.

The Arrival Center at the Roosevelt Hotel
45 E 45th Street, New York, NY, 10017.
Open 24 hours per day, including weekends and holidays.

When you first arrive in New York City as a New Arrival, visit the Arrival Center. There, they will help you find shelter in NYC or in your city of choice. Please note, new arrivals cannot choose their shelter placement. The Arrival Center will help you pay for transportation and tickets.

If desired, they can also help you enroll in health insurance and school, as well as access medical assistance or mental health services. Single adult new arrivals under 23 can stay in their initial shelter placement for up to 60 days, while new arrivals over age 23 can stay in their initial shelter placement for up to 30 days before requesting an extension of their placement.

Drop-In Shelter Centers

If you are experiencing homelessness, drop-in centers provide access to emergency services such as hot meals, clothing, showers, laundry, case management, and medical and mental health services. They are open 24/7, including holidays, and available to everyone regardless of immigration status. Staff can also assist with transitioning to permanent housing.

Please find a list of drop-in center by boroughs below.

Bronx

Living Room
800 Baretto Street, Bronx, NY 10474.
(718) 893- 3606.
Open 24 hours a day, seven days a week, including holidays.
In-person services include laundry and showers; nutrition; housing placement and benefits assistance; drug and alcohol treatment referrals; medical and psychiatric care; medication monitoring; Nutrional assistance; substance abuse counseling

Manhattan

Main Chance
120 East 32nd Street, New York, NY 10016.
212-883-0680.
Open 24 hours a day, seven days a week, including holidays.
In-person services include emergency overnight shelter; medical care; social work; nutrition.

Olivieri Center for Homeless
257 West 30th Street (between 7th Avenue and 8th Avenue).
212-947-3211.
Open 24 hours a day, seven days a week, including holidays.
In-person services include meals, access to showers and restrooms, clothing, case management, mental health and rehabilitation services, housing placement assistance, and referral to an emergency respite center.

Brooklyn

The Gathering Place
2402 Atlantic Avenue, Brooklyn, NY 11233
718-385-8713.
Open 24 hours a day, seven days a week, including holidays.
In person services include three meals a day; shower/laundry and access to clothing; mail and phone services; therapeutic recreational activities; case management services/benefits assistance; medical/mental health services and referrals to treatment resources.

Queens

Breaking Ground
100-32 Atlantic Avenue (at 102 Street), Jamaica, NY 11416
Open 24 hours a day, seven days a week, including holidays.
In person services include nutritious meals; showers and bathrooms; laundry; medical and psychiatric services; case management and benefits assistance; assistance with housing.

Staten Island

Project Hospitality
150 Richmond Terrace, Staten Island, NY, 10301.
718-720-0079.
Open 24 hours a day, seven days a week, including holidays.
In person services include assistance with benefits; 3 meals/day; laundry and showers; referrals; assistance with housing; arranges referrals to overnight faith-based shelters.

Updated on October 7, 2024

Shelter System and Intake

In the City of New York, individuals and families experiencing homelessness have the right to access shelter, regardless of their immigration status, when they have no other safe place to go. If someone is in need of shelter, they can seek assistance at intake shelters.

In order to access the NYC shelter system, adults must apply for shelter at a designated intake center, and do the same for their children. Single men and single women will go to different shelter intake locations. Individuals can stay at an intake center for up to 30 days without needing to provide an application or proof of eligibility. Following an interview, the intake center will decide on the appropriate shelter plan.

What to bring to the shelter intake process

The intake center will need to see documents verifying your identity and your need for shelter to confirm your eligibility for shelter. Below are the recommended documents to bring to the shelter intake process. Dial “311” to access the NYC emergency shelter hotline and for any questions related to the shelter intake process.

Any form of ID with a photo and date of birth (for example, passport, visa, or driver’s license).
If available, your Social Security card.
If available, your Medicaid card.
If working, a recent paystub.
If you have a disability and would like to request shelter with certain accommodations, the DHS recommends that you bring medical documentation to the intake process.

Extending your stay as a new arrival at a shelter

You can schedule an appointment for an interview with your shelter if you wish to extend your stay at the shelter. You are eligible to extent your stay as a new arrival at a shelter if:

You have PRUCOL (Permanent Residence Under Color of Law) status*.
You have found another place to stay and will move there in the next 30 days.
You will be leaving NYC in the next 30 days.
You have a hearing or immigration proceeding in the next 30 days.
You are recovering from a serious medical procedure or have a procedure scheduled in the next 30 days.
You have made efforts to move out of the shelter but do not have anywhere else to go yet.
You are 18-20 years old and are enrolled in high school.

*PRUCOL refers to a residency status in New York City for individuals who are not U.S. citizens but have been permitted to stay in the U.S. by the Department of Homeland Security. This status is important as it makes individuals eligible for public benefits, such as Medicaid. It’s worth noting that PRUCOL is not officially recognized as an immigration status by the U.S. Citizenship and Immigration Services (USCIS).

Types of shelters you could be referred to within NYC

There are a variety of shelters NYC residents can go to. See a list of shelter types below.

For a list of additional shelters go to www.coalitionforthehomeless.org/get-help/i-need-shelter.

Criminal Law

Crime

The Legal Aid NYC
Legal Aid NYC is a non-profit organization offering legal assistance to individuals in New York City. What sets it apart from other organizations is its provision of support for criminal matters (wrongful convictions, appeals, clemency, and sealing), which similar organizations do not commonly offer.

Reach their Legal Aid staff members by calling 212-577-3300. Learn more about Legal Aid NYC services at https://legalaidnyc.org/get-help.

Neighborhood Defenders NDS
NDS is an innovative, community-based, holistic public defense practice in Northern Manhattan. It offers pre-arrest services and criminal, family, and immigration services as well.
If you ever need help with any criminal law issues, please call (212) 876-5500. The awesome work of detectives allows NDS lawyers to support their clients strongly.
You can also check out more about what they do by visiting their website at https://neighborhooddefender.org/services/criminal-defense.

Brooklyn Defenders (BDS)
Brooklyn Defender Services is a non-profit law firm that helps people accused of crimes. If the police are looking for someone you know and believe they will be arrested or if someone you know was arrested in the last 24 hours, call Brooklyn Defenders at 718-254-0700 for legal assistance.

Brooklyn Defender Services has social workers, investigators, and paralegals who prepare cases for trial, investigate plea deals to lower fines, and advise clients diligently. Learn more by visiting their website at https://bds.org/get-help.

Bronx Defenders
The Bronx Defenders, a legal aid organization based in the South Bronx, provides a range of services to clients and community members.

If police or a child welfare agency have called you and you don’t have a lawyer, call the Bronx Defenders’ legal emergency hotline at 347-778-1266 for legal help. You can also visit their office at 360 161st Street, Bronx, New York. Learn more about their services by visiting their website at https://www.bronxdefenders.org/clients-community/help.

USEFUL RESOURCES

• Information on pending criminal cases, including court dates, charges, and more:
https://iapps.courts.state.ny.us/webcrim_attorney/AttorneyWelcome

• To find someone in New York City jails:
https://www.nyc.gov/site/doc/inmate-info/inmate-lookup.page

• To find someone in New York State facilities:
https://nysdoccslookup.doccs.ny.gov

Updated on June 13, 2025

NYC Care with NYC Health + Hospitals

NYC Health + Hospitals, also known as H+H, offers emergency care, general health care, check-ups, immunizations, and more. To reach the center closest to you, call 718-387-6407. To sign up for health care plans, such as the NYC Care program, call 646-NYC-CARE (646-692-2273) or go to nyccare.nyc.

NYC Care is not health insurance. It’s a guaranteed healthcare access program provided by NYC Health + Hospitals for uninsured New Yorkers. Similar to health insurance, NYC Care offers a membership card, a regular doctor, high-quality customer service, affordable prescriptions, and more. You won’t have to deal with any membership fees, monthly fees, or premiums. Your payments will align with your budget.

Call (646) 692-2273 for further information and to apply to NYC Care.

Updated on July 29, 2024

OUTDOOR ACTIVITIES FOR NEURODIVERSE CHILDREN

Every child, including those on the autism spectrum, can benefit from spending time outside throughout the year because it offers a variety of learning opportunities that boost confidence, self-discovery, friendships, and independence. Remember to take safety measures to ensure your child can play outside without fear.

Recommendations

Bring essential items such as water bottles, sunscreen, bug spray, bandages, hats, and sunglasses to be well-prepared.
Use outdoor spaces for sensory and art activities like sand play, pavement chalk, spray painting, or construction. Make sure the materials suit your child’s age, and explain how to use them before starting an activity.
Consider setting a timer to remind you and your child to take water breaks and reapply sunscreen. Also, providing 20-, 10-, and five-minute warnings before leaving or going inside can be helpful, as neurodiverse children appreciate knowing what to expect.

Look for barrier-free parks with fewer tripping hazards and fenced-in playgrounds in your area. These can be enjoyable places for playing and making new friends.

For a list of neurodiverse-friendly venues to go, please read below.

PARKS

Parks with Inclusive Play Elements

NYC parks have inclusive play elements that offer social, cognitive, sensory, and motor activities for children with special needs. The parks are free to visit.

Visit this link to filter parks in NYC by borough, accessible features, and sensory-friendly resources: www.nycgovparks.org/facilities/playgrounds

For neurodiverse children, selected NYC parks may offer:

Special equipment for children
Accessible swings, mobility transfer systems, and water-based play features.
Sports Games Arena – Basketball court, a baseball field, a volleyball court, badminton, and other games. The park also includes benches and water fountains.

Public Programs

NYC Parks offers a variety of public programs. Some are available during the summer, and others are available year-round. Learn more information here: www.nycgovparks.org/programs

An example of a program is the Sponsored Learning Program at Flushing Meadows Corona Park. This program includes hands-on activities to teach kids about conservation. Examples are “Garden Nature” and “Nature Crafts.” There is also an After-School Program available.

Customer Service

To get additional information, call (718) 760- 6565 or visit www.nycgovparks.org/contact-parks

PHYSICAL ACTIVITIES

Outdoors for Autism with INCLUDEnyc

The Outdoors for Autism program is an annual free event sponsored by INCLUDEnyc. Neurodiverse children from 0 to 18 and their families are welcome. The event occurs on a Sunday afternoon in June every year at 1055 Jerome Ave, Bronx, NY 10452.

Outdoors for Autism has plenty of fun activities which include:

Sports
Arts
Sensory parachute
Obstacle course
Acoustic music
Blocks
Sprinklers
Playground
Bubbles
Quiet activity areas

Attending the event is free, but you should register to confirm your attendance. Visit includenyc.org/events/outdoors-for-autism and register in Early Spring. For more information, please visit includenyc.org/events/outdoors-for-autism or contact INCLUDEnyc at (217) 677-4600.

Achilles Physical Activity Programs

Achilles International is a program that uses athletics to help people with disabilities. Their offerings include training, race chances, and school-based initiatives for impaired children.

To register, visit www.achillesinternational.org/achilles-kids.

Every summer, TriAchilles Camp focuses on swimming and bicycling rather than running. For additional information, email TriAchilles@achillesinternational.org.
Achilles Chapter Workouts are physical exercise options available across all five boroughs. To register, visit www.achillesinternational.org/nyc
The Hope and Possibility Run is one of the largest inclusive races held yearly in Central Park. To learn more, visit www.achillesinternational.org/hope-possibility.

Call (212) 354-0300 or contact info@achillesinternational.org if you have any questions.

INDOOR ACTIVITIES FOR NEURODIVERSE CHILDREN

Making time for indoor activities like visiting museum exhibitions, fun workshops, playing games, making art, and participating in educational activities can be a great way for quality-time with your child.

MUSEUMS

NYC has many world-renowned museums to visit, all offering tailored programs and events for families and children with ASD. All the programs listed below are free of charge.

Lincoln Center

The Lincoln Center is a performing arts center in NYC that offers free special events for children, teens, and adults with disabilities.

Passport to the Arts

The Passport to the Arts program gives families access to interactive workshops and virtual events at various venues, such as the Lincoln Center, the New York City Ballet, The Metropolitan Opera, the New York Philharmonic, and the Chamber Music Society.

For information about upcoming events or performances, you must sign up online at lincolncenter.org/series/accessibility-at-lincoln-center/s/Passport%20to%20the%20Arts.

To register for “Passport to the Arts” do the following:

Sign up by completing the community form at customervoice.microsoft.com/Pages/ResponsePage.aspx?id=n0FMlk9R1UG28q0eX7MGR2syLJAVestHvkCP6QASqV9UOUdKUTU5SlkzVUJJWEpPVFBaVVA4VjgxTiQlQCNjPTEu, AND
Select the programs your family wants to attend from the email you will get after signing up. As space is limited, please make a note of your preferred option.

Learn more about the Passport to the Arts schedule and accommodation by emailing access@LincolnCenter.org or calling (212) 875 5375.

For general information, visit lincolncenter.org/series/accessibility-at-lincoln-center/s/Passport%20to%20the%20Arts.

Relaxed performances

Relaxed Performances are open to all but designed for people with autism, sensory and communication disorders, or learning disabilities.

The piece’s artistic integrity remains unchanged; however, modifications to the social and sensory environment may be made. This structure can also be beneficial for neurodivergent people, families with young children, and anyone who finds traditional performance protocols do not work for their needs.

For more information about upcoming relaxed performances and to reserve or purchase tickets, please visit www.lincolncenter.org/series/accessibility-at-lincoln-center/s/Relaxed%20Performances

Performance Interpretation

The Lincoln Center offers ASL-interpreted, captioned, and audio-described performances throughout the year, along with verbal descriptions and ASL-led programs.
Guests can visit the summer event calendar and select “Filters” and “Accommodations” to find these upcoming events.
Check each individual event page to learn more about available accommodation. If you have questions about interpretation support, call (212) 875-5375.

Metropolitan Museum (The MET)

The Metropolitan Museum of Art, colloquially known as “The Met,” offers almost 5,000 years of art worldwide for everyone to see and enjoy. It is next to Central Park on the east side. Find tactile opportunities and art-making activities for your children with the “Discoveries” workshops throughout the year.

“Discoveries” Workshops

“Discoveries” welcomes children of all ages, but it recommends that children ages 3–11 attend. Workshop topics and activities include art making with paintings, music, sculptures, etc. Materials are provided at no cost.

Remember that admission to the museum is free for children under 12, with an adult and a caregiver accompanying a disabled visitor.

For information on upcoming workshops, go to www.metmuseum.org/events/programs/access/visitors-with-developmental-and-learning-disabilities. Remember that some events are drop-in, while others require reservations. Participation in all workshops is first come, first served, and space is limited.

For further questions or inquiries, visit metmuseum.org/learn/accessibility.

Museum of Modern Art (MOMA)

The Museum of Modern Art (MoMA) is an art museum on the east side of Midtown Manhattan, New York. It is home to the world’s greatest modern and contemporary art collection.

Create Ability Program

Create Ability is a series of events open to individuals with intellectual and developmental disabilities, their families, and friends to appreciate and create art together.

Each event explores a different theme through engaging activities in the Museum’s galleries and classrooms. MoMa has a sensory map and social guide available at www.moma.org/visit/accessibility.

Create Ability is offered free of charge. The program occurs on the first Sunday of every month, with a few exceptions. Space is limited, and pre-registration is required. Registration opens one month before the program date. For more information, email AccessPrograms@moma.org or call Access Programs at 212-408-6447.

To receive program updates, go to www.moma.org/visit/accessibility/create-ability-contact-form and complete the form.

To find general information about MoMa events, visit www.moma.org/calendar.

Intrepid Museum

The Intrepid Museum is a museum dedicated to American military and maritime history. It is at Pier 86 on 46th Street, along the Hudson River.

The museum provides free programs and events for people with developmental disabilities, sensory impairments, or autism, and their families. This includes family-led museum tours and art-making activities.

Check out the available programs below:

Access Family

It takes place on select Sundays during regular Museum hours. Families can take a guided museum tour and participate in art-making activities that everyone can enjoy. Events alternate between virtual and onsite programs. Check out the calendar for upcoming events at intrepidmuseum.org/access-program-events.

Early Morning Openings

Available for children with autism between the ages of 3 and 18. It operates early in the morning before the museum opens to the public! Families receive a sensory bag with interactive activities designed for the whole family and explore the Museum without the crowds. Participants receive a social narrative ahead of time. Check out the calendar for upcoming events at intrepidmuseum.org/access-program-events.

Sensory-Friendly Evenings

This is for teens and adults with autism or other sensory disabilities and their families and friends after the museum closes to the public! Participants receive a social narrative ahead of time. Check out the calendar for upcoming events at intrepidmuseum.org/access-program-events.

The Jewish Museum

The Jewish Museum is an art museum and repository of cultural artifacts located at 1109 Fifth Avenue.

The museum offers diverse exhibitions and programs and maintains a unique collection of nearly 30,000 works of art, ceremonial objects, and media reflecting the global Jewish experience over more than 4,000 years.

Access Family Workshops

The museum offers a program called ‘Access Family Workshops’ for children and adults who have developmental or learning disabilities, free of charge. Workshops include gallery activities and an art project.

To register:

Access the calendar on their website with a schedule of the Access Family Workshops happening that month.
To register for your chosen workshop (s), please email access@thejm.org or call (212) 423-3289.
Let them know if you need additional accommodation, including live CART or ASL interpretation.

Learn more at thejewishmuseum.org/programs/visitors-with-disabilities#learning. For more information or to register for a workshop, please call (212) 423-3289 or email access@thejm.org.

American Museum Natural History

The American Museum of Natural History is a natural history museum on the Upper West Side of Manhattan in New York City. It has more than 40 galleries exploring the natural world. Caregivers accompanying visitors with disabilities receive complimentary Museum admission.

Discovery Squad

The Discovery Squad is a one-of-a-kind tour program at the American Museum of Natural History intended specifically for families with autism spectrum disorders. On select Sunday mornings, families can join a 40-minute tour guided by professionally qualified tour guides, followed by exploring activities connected to the Museum halls before the Museum opens to the public. Tours are open to children aged 5 to 14 with autism spectrum disorders, who an adult must accompany.

To register, please email accessibility@amnh.org or call (212) 769-5200. To learn when tours are scheduled, visit their website at www.amnh.org/plan-your-visit.

Get additional information at www.amnh.org/plan-your-visit/tours.

SWIMMING PROGRAMS

Project Happpy

Project Happy offers swimming classes for children who have been diagnosed with behavioral, developmental, learning, medical or mental disabilities. Applicants are referred by health professionals. Admission decisions are made by the Project Director and Assistant. There is no fee for participation in Project HAPPY.

Session starting dates vary by season. Check out each session date at www.happyproject.org.

Location Hunter College Brookdale Campus, 425 East 25th Street, New York, NY 10010

Bronx House Swim Academy

Bronx House Swim Academy teaches children with developmental disabilities how to swim. Instructors work one-on-one with each child to help them gain confidence and enjoy swimming. All group classes are structured by age and swim skills. Fees apply. Learn more by visiting: www.bronxhouse.org/aquatics/#classes. For questions contact noelia@bronxhouse.org.

Dan Swim

Special needs swim lessons for children of all ages, skills, and abilities. Email danswimcoach@gmail.com for questions. Fees applies. Learn more at www.danswim.com/special-needs-swim-lessons.

Marlene Meyerson JCC Manhattan

Their swimming lessons helps teens and tweens improve their strength, motor skills, and language skills. It uses a water-based and supportive approach to assist participants in reaching their goals. Learn more at www.mmjccm.org/children-families/teens-tweens#programs.

Swim Works

The Adaptive Aquatics Program at SWIM WORKS provides one-on-one training for individuals with disabilities. Qualified instructors give personalized attention to help each participant succeed.

Swim Works is at St. Bartholomew’s Church, 109 East 50th Street, between Park and Lexington Avenues in Midtown Manhattan, across from the Waldorf-Astoria Hotel. To register or if you have questions or comments, please email info@swimworksnyc.com or call Natalie Palmer at 212-378-0219. Learn more at www.swimworksnyc.com/special.htm.

Swim ‘N’ Skills

Swim ‘N’ Skills is a swimming program run by OPWDD (Office for People With Developmental Disabilities) that offers individualized support based on Applied Behavior Analysis (ABA). Each child will get personalized swim lessons and one-on-one help from both a counselor and a swim instructor. An ABA Specialist will work with a Disability Services Supervisor to guide all counselors and swim instructors in providing the best support for the children.

The program takes place on Sundays from 9 to 10 am, running from October to March. It is tailored children aged 5 to 17 who have been diagnosed with Autism Spectrum Disorder and have received OPWDD Front Door approval. Families can join the program for up to 3 years, but space is limited.

To get started, ]attend an intake/family support meeting to confirm eligibility. Learn how to schedule a meeting at https://www.thehes.org/swim-n-skills-2. For questions about Swim ‘n’ Skills, email disabilityservices@thehes.org or call (718) 241-3000 ext. 143. Learn more at www.thehes.org/swim-n-skills-2.

CLUBS

Extreme Kids Club

Extreme Kids Clubs are weekly social groups for neurodiverse youth in New York City. Clubs emphasize confidence building, problem-solving, artistic expression, and social-emotional growth.

Clubs focus on arts, culinary skills, gaming, anime, and photography.

Many clubs are free, while others charge fees, allowing families to engage in programs while maintaining high-quality services and resources. Families select their own tier, with the Connector tier most closely representing program costs.

Clubs are offered in sessions of 8 weeks (about 2 months) by season. Club venues include the Brower Park Branch of the Brooklyn Children’s Museum and the Oversea Mission Church in Chinatown.

For information about session dates, go to www.extremekidsandcrew.org/clubs. To join a club, visit www.extremekidsandcrew.org/clubs. For more information, call (347) 410-6050 or email info@extremekidsandcrew.org.

To learn about other programs by Extreme Kids & Crew, visit www.extremekidsandcrew.org.

Daniel’s Music Foundation (DMF)

DMF is a non-profit music school in East Harlem that gives people of all abilities the tools they need to improve as musicians, be creative, and thrive in a community. The foundation offers a variety of free classes and events, both online and in-person.

Examples of classes and events are:

From group classes.
Open mic nights.
Private lessons.

If you have any questions, feel free to reach out for information about tailored programming that may benefit your child by contacting info@danielsmusic.org or calling (212) 289-8912.

For additional details about the different classes and events that DMF offers and to access information on registration, please visit their website at www.danielsmusic.org/music-programs.

Updated on July 19, 2024

FINANCIAL HELP FOR TRANSPORTATION

FINANCIAL AID FOR UTILITIES

CLOTHING AND ESSENTIALS FOR FAMILIES

The organizations listed below offer clothing and necessities to families. Visit yourpeer.nyc/clothes to learn about other clothing programs.

MANHATTAN

TTLCNYC

The Team Little Shop of Kindness (TTLCNYC) is a “shop” that provides clothing and toiletries free of charge to asylum seekers. Find the TTLNYC shop inside the Avenue Church Building at 1745 FIRST AVENUE, AT 90TH STREET, 3RD FLOOR. Asylum seekers must have an “A” alien number when visiting.

The shop is open from 10 a.m. to 4 p.m. every Monday, Tuesday, Thursday, and Friday. Guests can choose clothing and supplies for free, but you’ll need to make a reservation through this link: www.ttlcnyc.org. This will ensure access to clothing, shoes, toiletries, and other essentials.

If you have any questions, feel free to reach out to infoteamtlcnyc@gmail.com. For more details, take a look at www.ttlcnyc.org.

The Bowery Mission

The Bowery Mission, located at Bowery Campus 227, provides food and clothing services free of charge to individuals of all ages.

No ID or referral letter is required to access this service. The Bowery Mission is open only on Mondays for women, who must arrive at 8 a.m. Only the first ten women are served for clothing services. Men can come from Wednesday through Friday and must arrive at 8 a.m. The first 20 men who arrive are served.

For questions and concerns, call 212-226-6214 or visit www.bowery.org.

Samaritan’s Closet

The Samaritan’s Closet is a clothing Pantry at St. James Church at 865 Madison Avenue, New York, NY, 10021. It is open only on Sundays from 12-3 pm. For questions, please call 212-774-4200 or contact stjamesChurch@stjames.org.

BRONX

The Prodigal Center

The Prodigal Center provides clothing free of charge to individuals in need. Find the Prodigal Center at 709 Tiffany Street, Bronx, New York 10474.

No ID is required to access this service. Sign-in is requested with a number in households. The Prodigal Center is open on Tuesdays from 11 a.m. to 2 p.m. and Thursdays by appointment. You must arrive by 10 a.m. to access it.

For further questions or concerns, call 718-644-8523 for an English speaker or 917-626-2099 for a Spanish speaker. Or visit theprodigalcenter.org.

BROOKLYN

St. Mary’s Clothing Drive

St. Mary’s Clothing Drive is a pick-up clothing service located at 230 Classon Avenue, Brooklyn, NY 11205. The drive is open on Monday-Friday from 8 am-4 pm. A referral letter from a shelter is required to access this service or an ID if you have one.

For questions, call 718-529-6070 or contact contact@stmarysclothingdrive.com.

Updated on August 2, 2024

LIVING CONDITIONS ISSUES

Apartment building owners are expected to ensure their buildings remain in good condition for tenants and to promptly address any maintenance issues. If you encounter a problem, you can easily report it for the building, unit, or common area. Your prompt action can help landlords address the issues effectively.

PRIVATE RENTAL

That’s when you rent a house or apartment from someone else, not the government. You are the tenant in a private property, and the owner is the lessor.

Action steps to report damage or living conditions issues:

1. Contact your super and/or landlord about the needed repair, either directly or with the management company.

2. If your superintendent or building management company is not responsive, write a letter to the owner of the building. For assistance with writing a letter to your landlord, refer to the template provided below.

Date
Landlord Name
Landlord Address
Landlord City, State and ZIP Code

Re: Address of the Property

Dear [Landlord’s Name]

On [date], the [short description of the problem]. I notified you of the problem by phone on [date]. You informed me [resolution suggested by the landlord].

Please consider this letter as a follow-up to my initial telephone call informing you of the problem and a confirmation of your promise to remedy the situation by [date].

Sincerely,
[Your Signature]
[Your Name]

3. If the problem is still not fixed, file a complaint with the NYC Department of Housing Preservation and Development (HPD) by calling 3-1-1. Follow up your case online at
hpdonline.nyc.gov/hpdonline

4. If maintenance problems are severe, consider filing an HP Action in Housing Court. Learn how at nycourts.gov/courts/nyc/housing/startinghp.shtml.

Just Fix

Justfix.nyc is a valuable and secure tool for tenants to use when requesting repairs from their landlord. The platform enables tenants to send a formal letter via USPS Certified Mail, ensuring that the request is both official and documented. Additionally, the service follows up with the tenant to verify whether the landlord has addressed the issue. To access these benefits, simply create a password-protected account with your first and last name, address, lease type, and phone number.

Visit justfix.org to create an account, and address a repair request to your landlord.

RENT STABILIZED APARTMENT

If your apartment is rent-stabilized and the problem is not fixed, file a complaint about maintenance issues online with the NYS Homes and Community Renewal (HCR) at rent.hcr.ny.gov/RentConnect/Tenant/DecreasedServicesOverview.

PUBLIC HOUSING OR NEW YORK CITY HOUSING AUTHORITY (NYCHA)

1. If you live in a New York City Housing Authority (NYCHA) property, call the NYCHA Customer Contact Center Report at 718-707-7771 or create a maintenance ticket at my.nycha.info/MyNYCHA.

Have in hand the following information before your call:

► Your name, address, telephone number, and the name of your development
► The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
► The floors affected
► When and how the problem began
► Previous work ticket number (if applicable)

2. If your superintendent or building management company is not responsive, consider asking your doctor for a letter of advocacy. Your doctor can find useful templates at nyscheck.org/clinician_letters.

3. If maintenance problems are severe, consider obtaining services from a non-profit legal organization to get repairs done. For example, Legal Services NYC offer free services to the community at legalservicesnyc.org. You can also call 311 and ask for the “Tenant Helpline”.

Learn more at nyc/gov/hpd.

Updated on March 14, 2024

Emergency Shelters

If you are a survivor of domestic violence, you and your children can receive temporary housing, emergency shelter, and supportive services. If you need emergency shelter, don’t hesitate to contact NYC’s Domestic Violence Hotline at 1-800-621-HOPE (4673). The hotline is operational 24/7 and ready to assist you at any time!

Domestic violence shelter locations are confidential (no one will be able to find you). Shelters provide services to help you and your children, including counseling, obtaining court and domestic violence documents, and help finding permanent housing.

*You must follow the shelter’s rules and curfews to help ensure the safety of all residents.*

Please find below city and community options to get emergency shelter.

DEPARTMENT OF HOMELESSNESS SERVICES (DHS)

The Department of Homeless Services (DHS) administers city shelters for families with children and adults without children. Families and individuals in immediate need of shelter can attend the following intake centers in person 24 hours a day, seven days a week.

Shelters for Families with Children and Individuals
• Families with Children Under 21 and Pregnant Women should go to:
The PATH intake center is at 151 East 151st Street in the Bronx. Click here for more information on the PATH intake center in the Bronx.

• Single Adults should go to:
One of the Single Men/Women’s Assessment Centers.

There are two intake centers for single women:
— HELP Women’s Shelter at 116 Williams Avenue, Brooklyn (between Liberty Avenue and Glenmore Avenue)
— The Franklin Shelter at 1122 Franklin Avenue, Bronx (near East 166th Street)

— There is one intake center for single men
30th Street Intake Center in Manhattan at 400-430 East 30th Street (near 1st Avenue).

The maximum stay is 180 days.

Shelters for Adult Families
Adult Families (no children under 21 in the household) should go to: the Adult Family Intake Center at 400-430 East 30th Street (near 1st Avenue) in Manhattan. There is no maximum stay as long as a household is actively looking for housing.

Victims seeking shelter should identify themselves as victims of domestic abuse and request a specific domestic violence screening from the NoVA (No Violence Again) Unit.

NoVA can suggest general shelters in secure city locations far from the abuse or assist families and individuals in obtaining entry to the private domestic violence shelter system. Access NoVA information at https://www.nyc.gov/site/dhs/prevention/domestic-violence.page.

For more information about DHS shelters, visit DHS’s website at https://www.nyc.gov/site/dhs/shelter/shelter.page.

COMMUNITY SHELTERS

Sanctuary for Families
Advocates at Sanctuary for Families help stop gender violence by giving members of the community counseling, legal help, and a safe place to stay. if you need support with housing, counseling, legal assistance, or managing your finances, reach out to (212) 349-6009 to speak with an advocate.

The service is open from 9 am to 5 pm, Monday through Friday. You can leave a text message at any other time.

Anti-Violence Project (AVP)
VIP runs a bilingual (English/Spanish) Helpline in New York City from 9 AM to 11 PM, Monday through Friday. Targeting their services, especially to the expanding Hispanic communities in the NYC region, their advocates offer over-the-phone counseling, safety planning, information about emergency shelters, and referrals to other community-based social service providers.

If you need help, call their helpline at 1-800-664-5880 or visit https://www.vipmujeres.org/get-help to learn more.

Garden of Hope
Especially aiming its services to the expanding Chinese communities in the NYC area, Garden of Hope is committed to supporting, caring for, and rebuilding the lives of people who have been exposed to domestic violence, sexual assault, and human trafficking.

If you need help or support, contact their Helpline at 1-877-990-8595. Counselors and case managers fluent in Mandarin, Cantonese, Taiwanese, and Fujianese. All their services are completely FREE and CONFIDENTIAL. To learn more about Garden of Hope shelters and services, visit https://gohny.org/services.

Woman Kind
Womankind, an organization focused on supporting survivors, provides vital resources and cultural expertise to help Asian-descent victims of domestic violence, human trafficking, and sexual assault find refuge, recovery, and renewal.

Woman Kind manages the only two New York State-licensed culturally and language-equipped shelters for pan-Asian domestic and sexual assault survivors for 90 days. For information and help, call their Helpline 1 888-888-7702. Visit to learn more https://www.iamwomankind.org/our-services.

Sakhi South Asian Survivors
Sakhi is a community group that provides social services to survivors of South Asian and Indo-Caribbean culture, including people from Bangladesh, the Caribbean, India, Nepal, Pakistan, and Sri Lanka. Depending on your situation and where you live, you may be eligible to receive crisis intervention, psychological counseling, financial aid, and housing assistance to help you recover and become self-sufficient.

If you ever need immediate assistance, don’t hesitate to call their helpline at (212) 868-6741 or text (305) 204-1809. The staff at Sakhi are fluent in a diverse range of South Asian languages and are there to support you. Learn more by visiting their website at https://sakhi.org/get-help.

Updated on May 29, 2024

Domestic Violence Basics

In the eyes of the law, a victim of domestic violence is anyone over the age of sixteen, married people, parents with a child or children under the age of 18, or parents who are victims of a crime and were hurt physically or emotionally by a family member or roommate.

The following are examples of intimate relationships:
Married and divorced couples, domestic partnerships, same-sex couples, dating couples, people who have children in common (including adopted children), people who are unrelated but have lived together for an extended period, family members who are related by blood, and family members who are related by marriage.

When someone reports domestic violence, they may make allegations such as:
Physical and sexual assault, physical restraint or imprisonment, threats of violence, psychological threats, threats of economic abuse, verbal abuse and intimidation, stalking, and harassment.

These are the most often brought criminal charges when someone is accused of domestic abuse:
Assault, Menacing, Stalking, Strangulation, Criminal Obstruction of Breathing, Harassment and Criminal Contempt

USEFUL RESOURCES
• NY Senate Definitions
https://www.nysenate.gov/legislation/laws/SOS/459-A

• NYC Courts
https://www.nycourts.gov/CourtHelp/Safety/DVbasics.shtml

Reporting Domestic Violence

Consider calling the police if you are a victim of domestic violence and are being:
– Physically or sexually abused
– Restrained or jailed
– Threatened with violence
– Psychologically threatened
– Threatened with economic abuse
– Verbally abused and intimidated
– Stalked, or harassed

These kinds of abuse are against the law.

The city’s law enforcement can support you in getting a protective order and can take action against the abuser if a crime has been committed. Contact the NY Police Department at 646-610-5000.

If you are considering reporting your case to the police, it’s important to be prepared for the process. When reaching out to them, it’s helpful to know what to expect. To learn how to report your case, visit https://www.nycourts.gov/LegacyPDFS/FORMS/familycourt/pdfs/8-1.pdf. Remember to stay strong and know that support is available to you.

Order of Protection

If you are a victim of domestic violence, you have the right to file a petition for an order of protection.

Filing an Order of Protection with Family Court
With this order, the person who hurt you is not allowed to touch or approach you anymore. An order of protection can help you settle other issues, like child support and custody.
To get an order of protection, start by filing a family offense petition with the Family Court clerk. You can get help from an advocate, or you can do it on your own.

Check out this document to see how you can obtain an order of protection at Family Court:
https://herjustice.org/wp-content/uploads/2018/03/Orders-of-protection-PDF.pdf. To locate a Family Court, go to: https://ww2.nycourts.gov/COURTS/nyc/family/index.shtml

Order of Protection from Criminal Court
Should your abuser find themselves arrested for a crime involving domestic violence, a District Attorney’s Office court will issue an order of protection for you while the abuser is under custody. This will last until the criminal case ends. The criminal court will issue this order even if you requested one in Family Court.

Considering the above, you can have an order of protection from both the Criminal and Family Court. However, if you are divorcing your spouse, you must obtain a protective order from the Supreme Court as part of your divorce proceedings.

USEFUL RESOURCES
• NYS Office for the Prevention of Domestic Violence
https://opdv.ny.gov/orders-protection

• Manhattan’s District Attorney
https://manhattanda.org/order-protection/

• Orders of Protection
https://herjustice.org/wp-content/uploads/2018/03/Orders-of-protection-PDF.pdf

• Mental Health Support

Voces Latinas (Hispanic Community)
Helpline (718) 593-4528
https://www.voceslatinas.org/domestic-violence

Violence Intervention Program (Hispanic Community)
Helpline 1-800-664-5880.
https://www.vipmujeres.org/get-help

Garden of Hope (Chinese Community)
Helpline 1-877-990-8595
https://gohny.org/services

Arab-American Family Support Center
Main Number (718) 643 – 8000
https://www.aafscny.org/our-priorities/preventharm

Sakhi for South Asian Survivors
Helpline (212) 868-6741
https://sakhi.org/get-help

Anti-violence Project (LGBTQ & HIV-affected survivors)
Hotline (212-714-1141)
https://avp.org/get-help/get-support

In the case of a life-threatening situation, always remember to call 911 first
To get immediate help, contact SAFE HORIZON HOTLINE AT 1-800-621–4673.

Youth Law and Crime

Youth Law & Crime

Neighborhood Defenders NDS
NDS is an innovative, community-based, holistic public defense practice in Northern Manhattan. NDS helps children and youth between the ages of 7 and 18 who are accused of a crime, whether they are being tried as adults in the Supreme Court or as juveniles in the Family Court.

Access legal counsel by calling the NDS helpline at 212-876-5550. Learn by visiting NDS’s Youth Law Practice at https://neighborhooddefender.org/services/youth-law.

Para español, visite https://neighborhooddefender.org/services/espanol.

Divorce

Divorce cases don’t require a lawyer, but the Supreme Court is difficult to navigate without one. This matters if you’re fighting for divorce. You can hire a lawyer in several ways.

1. Contact your local legal services group. Some New York examples are Legal Aid Society, NYLAG, and LSNYC.
2. Your local Bar Association can assist you in choosing a lawyer. If you have limited income, a lawyer can aid for free. Please note that hiring a divorce lawyer takes time.
3. Remember that the court must provide a lawyer if your divorce involves child support, visitation, or an Order of Protection. Ask the judge for a free lawyer to assist with custody, visitation, or protection.

These steps can help you get a divorce without a fight if you don’t want to hire a lawyer: www.nycourts.gov/courthelp/Family/index.shtml. Find more information about divorce at www.nycourts.gov/courthelp/Family/divorce.shtml.

To get a hard copy, go to the Matrimonial Support Office at the Supreme Court in the borough where you live. Ask for the details and forms for an uncontested divorce.

Resources
Legal Information Guide about Divorce by HER JUSTICE
https://herjustice.org/wp-content/uploads/2020/07/Divorce-2020.pdf

Updated on November 18, 2025

Child Custody and Visitation

Many parents and caregivers go to New York Family Court every year to deal with issues like child custody and visitation, paternity/parentage, and guardianship. In a custody or visitation petition, any parent can have an attorney. Family Court will assign counsel to a parent or custodian who cannot afford one.

Family Legal Care

Family Legal Care is a community organization that supports NYC residents with the tools, resources, and legal advice they need while fulfilling their family obligations. Their lawyers give people timely, detailed legal advice and help with their case plans. Among other things, they assist with filling out petitions, advise on what to say to the judge, and help with the next steps in a case—all types of services.

Contact their helpline at (212) 313-1122 English and Spanish bilingual advocates. Receive family law information, referrals, and appointments with our staff attorneys for in-depth case support. Learn more about their educational and legal services at https://familylegalcare.org.

Updated on May 29, 2024

Housing Resources

Housing stability, quality, safety, and affordability promote positive physical and mental health. Find resources that can help you with any housing concerns you might be facing, including affordable housing, housing damage, rent payment assistance, eviction prevention, and legal aid.

RENTAL PAYMENT ISSUES

There are three major ways to pay rental arrears with city programs. They are the FHEPS, Community CityFheps, and One-Shot Deals. Your eligibility depends on income, citizenship, and household composition. See more details below.

Family Homelessness Eviction Prevention Supplement Rental (FHEPS)

FHEPS is a rental assistance program that provides vouchers to families with minor children who are receiving cash assistance. This program is managed by NYC’s Department of Social Services and Homelessness Services (DSS), rather than the Department of Housing and Preservation (HPD), which oversees other public housing programs like Section 8 and NYCHA.

The voucher you receive can be used to rent either a room or an apartment, and there’s no need to pay back a FHEPS voucher.

It’s important to keep in mind that families who qualify for FHEPS, might not be eligible to additional housing subsidy programs. Remember that FHEPS subsidies can be renewed for up to four more years.

Requirements

You must have a child under 18 in your household and an active Cash Assistance (CA) case.

Application

To access FHEPS, you’ll need to contact a qualified center such as HomeBase. Only HomeBase centers can process CityFHEPS applications to move and stay.

You can find a list of HomeBase centers at www.nyc.gov/site/hra/help/homebase-locations.page. These centers are very busy, so if you can’t get an appointment right away, don’t be disheartened. Keep persisting, and you’ll eventually secure an appointment. Remember that appointment wait times can be lengthy, often stretching until six months.

Household Share Letter and Shopping Letter

You will get a Household Share Letter if you want to keep living in your current home. If you are looking for a new place, you will receive a Shopping Letter. If you plan to stay where you are for now but want to move later, you can ask for both letters.

The Shopping Letter is helpful when speaking with potential landlords or working with a broker to find a new home. Once you have the letter, you can begin your housing search. It’s up to you to find and secure your new place.

It’s also important to remember that if HomeBase agrees to pay your overdue rent, you will NOT have to repay the amount provided to cover the past due rent. If otherwise, you apply to other similar programs like Community CityFHEPS, you would have to repay the debt covered. For further questions or concerns about FHEPS, visit www.nyc.gov/assets/hra/downloads/pdf/cityfheps-documents/DSS-7n-(E).pdf.

When you find housing, please inform your housing specialist or case manager at HomeBase. They will assist you in submitting the required documents. This will help the Department of Social Services (DSS) to determine your eligibility and ensure that your housing meets the program’s requirements.

How much FHEPS will pay depends on household income, number of people in the household, number of rooms in the apartment, utilities, and program rent levels. For more information about how much FHEPS will cover, talk to your assigned FHEPS case manager.

Community Family Homelessness Eviction Prevention Supplement Rental (CityFHEPS)

CityFHEPS is a rental housing subsidy for selected NYC residents facing eviction. It can help pay a portion of your rent and any rental arrears that have built up over time. Please note that arrear payments with CityFHEPS are indeed loans. Rental subsidies can be renewed for up to 4 years more.

Requirements

To qualify:

Household must be at risk of homelessness and meet of the following:

Household includes someone who spent time in a Department of Homelessness Services (DHS) Center OR
Household will be using CityFHEPS to preserve a rent-controlled apartment. This is not a rent-stabilized kind of housing. This is a particular regulatory scheme and very few rentals operate under this scheme OR
Household receives Adult Protection Services (APS). APS is dedicated to helping at-risk individuals live safely in their homes.

In addition, the household must have an income at 200% of the federal poverty line and have at least one household member who is a US citizen or resident. All the above is not an exhaustive list of requirements; for a complete list of requirements go to www.nyc.gov/assets/hra/downloads/pdf/cityfheps-documents/dss-7r-e.pdf.

There is no specific limit on the amount of rent debt, but any case involving an amount over $20,000 needs to be justified. Offering a comprehensive explanation for larger amounts is always advantageous, particularly when combining charitable or client funds.

Regarding income, all adults in the household must have income and support their children; no exceptions. If the adults do not have income, they must apply for cash assistance, and their children must be part of the case unless they receive SSI, foster care, or adoption subsidies.

Application

To access the CityFHEPS program, you’ll need to reach out to a qualified center such as HomeBase. Only HomeBase centers are able to process CityFHEPS applications to move and to stay.

You can find a list of HomeBase centers at www.nyc.gov/site/hra/help/homebase-locations.page. These centers are very busy, so don’t get discouraged if you can’t get an appointment right away. Some centers have just 10 walk-ins and others have a wait time of months to make an appointment.

Once you are at a Homebase office, a caseworker will collect the information needed by Department of Social Services (DSS) to assess your potential eligibility for CityFHEPS. The caseworker may refer you to apply for other public benefits, including federal and state rental assistance programs.

If trying to move to a new place, HomeBase may take up to three months to get a rental voucher or “shopping letter”. This letter lets you search for a new apartment or room to rent. It’s valid until its expiration date, even if your case was closed at HomeBase. If you are interested in moving to other counties in NY State CityFHEPS vouchers can be used.

Household Share Letter and Shopping Letter

If you want to keep living in your current home, you’ll receive a Household Share Letter, and if you’re looking for a new place, you’ll get a Shopping Letter. If you’d like to stay where you are for now but plan to move later, you can request both letters. If HomeBase approves the payment of rent arrears of your apartment, you must pay back the amount given to pay the backed-up rent. Most of the CityFHEPS cases will end up in offering a voucher for a new rental home.

The Shopping Letter serves as a helpful tool when speaking with potential landlords or working with a broker to find a new home. Once you have the letter, you can begin your housing search. Just remember, it’s up to you to find and secure your new place.

When you find housing, please inform your housing specialist or case manager at HomeBase. They will assist you in submitting the required documents. This will help DSS determine your eligibility for CityFHEPS and ensure that your housing meets the program’s requirements.

How much CityFHEPS will pay depends on household income, number of people in the household, number of rooms in the apartment, utilities, and program rent levels.

Living in the Shelter System

If you or someone you know is in the shelter system and needs help with subsidized rent, the shelter will help, and you may qualify for a different type of voucher with different requirements.

For further questions or concerns about CityFHEPS, please go to www.nyc.gov/assets/hra/downloads/pdf/cityfheps-documents/DSS-7n-(E).pdf.

One-Shot Deal

The One-Shot Deal is an emergency aid program intended to meet the immediate needs of low-income New Yorkers. This aid can be utilized to address a variety of scenarios, including rental assistance to prevent or postpone an eviction.

You need not be a recipient of public assistance to get an offer. Remember that most one-shot deals will have to be repaid over time with regular monthly payments.

Check out the program information at access.nyc.gov/programs/one-shot-deal.

If the program could fit your needs, apply at access.nyc.gov. In addition, on the second page of this handout, check the documents you need to submit with your application.

After all documents have been submitted, a ruling may take 30–45 days, depending on the case’s urgency. Access the HRA website at access.nyc.gov or call the HRA InfoLine at (718) 557-1399 to know if your case has been decided.

Free Legal Representation for Tenants Facing Eviction

Free legal services under the Right-to-Counsel program are made available to residents of New York in any ZIP code, regardless of their immigration status. In the five boroughs, organizations offer free legal representation or guidance to tenants facing administrative eviction from the New York City Housing Authority or the Housing Court.

Call 311 and ask for the “Tenant Helpline”. Learn more at https://www.nyc.gov/site/hra/help/legal-services-for-tenants.page.

Affordable Housing

Housing Voucher (Section 8) Program

The Housing Choice Voucher Program (Section 8) had been suspended for several years, but a waiting list application reopened on Monday, June 3, 2024. Just a reminder, all applications closed on Sunday, June 9, 2024. If you’re on the waitlist, you may need to update or submit a complete application.

Learn more about the Housing Choice Voucher (Section 8) and what you may need to do if you’re on the waitlist at “Applying for Section 8”.

NYC Housing Connect

Housing options for low-income renters and homeowners are available through the New York City Housing Lottery, NYC Connect. Sign up at housingconnect.nyc.gov to get on the waiting list for any developments that interest you.

Learn about the application process visiting the link housingconnect.nyc.gov/PublicWeb/about-us.

NYC Housing Search Tool

Find affordable and accessible homes and apartments across New York State at www.nyhousingsearch.gov. In the application process, your credit score may be requested.

Updated on August 12, 2024

Free or Low-Cost Children Health Insurance Programs

There are two options for free or low-cost children’s health insurance in New York. These are Children’s Medicaid and Child Health Plus.

Either Children’s Medicaid or Child Health Plus provide health coverage for children so that they can get routine check-ups, immunizations, dental care, emergency care, and more to keep them healthy.

Children’s Medicaid

The federal government manages Children’s Medicaid, which is a type of public insurance that doesn’t charge you a monthly fee.

However, sometimes you have to pay a small fee for some services, and other times you don’t have to. Under Medicaid, the most you would ever have to pay in copays in a year is $200.

Your child is eligible for Children’s Medicaid if:
• It is 1-18 years old
• It resides in NYS and is a U.S. Citizen, National, or a Non-Citizen legally admitted into the U.S
• The amount of money you make is equal or lower than on a portion of the Federal Poverty Level that is set by New York State. See if your income qualifies by checking this Glance Card.

Every year, the insurance must be renewed. See details at info.nystateofhealth.ny.gov/COVID-19-Changes. To apply go to nystateofhealth.ny.gov.

Child Health Plus

Child Health Plus is New York State’s child health insurance program. Depending on your income, the amount you pay each month may be fully subsidized, somewhat subsidized, or not subsidized at all.

The monthly fee however is capped at three children for bigger families. Families with income above the low-income threshold for subsidies may have to pay the whole premium, which varies by health plan. In contrast, low-income households are not required to pay a premium.

One of the good things about Child Health Plus is that there are no annual deductibles. You can also sign up your kid for it at any time of the year through the NY State of Health.

Your child is eligible for Child Health Plus if:
– It is less than 19 years old
– It is not eligible for Children Medicaid
– It cannot be covered by other health insurance
– It resides in New York State, no matter its immigration status

For more information about Child Health Plus, check out this Glance Card. Every year, Child Health Plus must be renewed. See details at info.nystateofhealth.ny.gov/COVID-19-Changes.

Learn if your child qualifies for either Medicaid or Child Health Plus at health.ny.gov/health_care/child_health_plus/eligibility_and_cost. For other questions, call this toll-free number: 1-800-698-4KIDS (1-800-698-4543), and ask about Child Health Plus or Children’s Medicaid. If you are hearing impaired, call the TTY number, 1-877-898-5849.

Updated on February 27, 2024

Internships

An internship is short-term work that allows a student to obtain firsthand experience in a specific field. One of the most significant advantages of working an internship is that you will earn skills and experience that you can apply to future employment and classes. There are many opportunities in NYC.

GENERAL

Summer Youth Employment Program (SYEP)

NYC teens between 14 and 21 receive career exploration and paid work experience each summer through the nation’s biggest youth employment program, the Summer Youth Employment Program (SYEP). Participants can earn money through their participation. Call 1-800-246-4646 for questions and learn how to apply at nyc.gov/syep. Applications usually close in March. Apply early!

Futures and Options

Futures and Options provides paid, mentored internships and career readiness workshops to high school juniors and seniors. Apply by visiting futuresandoptions.org/our-programs/our-programs-internships.

ARTS

The Apollo Theater Academy High School Internship

The Apollo Theater Academy High School Internship Program offers paid professional development opportunities for high school students pursuing administrative, programming, and production jobs in the arts and entertainment industries. The annual deadline is in January every year. Visit www.apollotheater.org/education to learn more.

The Met Summer Internships

The Met offers undergraduate and graduate students paid internships that would help them gain professional experience and explore museum careers in the arts. The annual deadline is in January. Learn how to apply at metmuseum.org/about-the-met/internships/undergraduate-and-graduate-students/summer.

HUMANITIES

Tech Scholars by New-York Historical Society

Tech Scholars engage 9–12 grade girls in coding through passion projects in the humanities. The program creates digital media projects that aim to have a social impact. Visit www.nyhistory.org/education to apply. Annual deadlines are usually in early May. Call (212) 873-3400 for more information.

New York District Attorney’s High School Internship Program

The New York District Attorney Internship Program is a robust internship that offers students hands-on experience with the criminal justice system. Application deadlines are usually in March. For questions, inquire at highschoolinternship@dany.nyc.gov or by calling (347-417-2001). Visit manhattanda.org/careers/internship-opportunities/high-school-internship to learn more.

SCIENCE

The Human Oncology & Pathogenesis Program (HOPP)

The Human Oncology & Pathogenesis Program (HOPP) at Memorial Sloan Kettering Cancer Center provides high school students with hands-on experience in laboratory techniques. Visit mskcc.org/education-training/high-school-college/hopp-summer-student and start an application. Yearly applications start in November. For any questions, please reach out to the HOPP Summer Student Program at HOPPSummerProgram@mskcc.org or (646) 888-2013.

NASA

The NASA Office of STEM Engagement (OSTEM) offers paid internships for high school and college students to improve science, technology, aeronautics, and space exploration. Learn more at nasa.gov/learning-resources/internship-programs.

Center for Excellence in Youth Education (CEYE) at Mount Sinai

Mt. Sinai is offering free virtual summer courses and in-person internships. For additional information, please visit https://icahn.mssm.edu/about/diversity/ceye/programs/summer or send an email to ceye@mssm.edu. The deadline for applications is in March every year.

Mount Sinai Computer Science Program

The Ma’ayan Laboratory’s Summer Research Training Program in Biomedical Big Data Science is a ten-week research intense program for undergraduate and master’s students interested in cutting-edge biomedical data-intensive research projects. For more information, visit labs.icahn.mssm.edu/maayanlab/summer-research-program. The application deadline is in February.

Updated on February 22, 2024

K-12 Afterschool

Afterschool classes are enrichment sessions that are held immediately following school, in the evenings, on weekends, during summer vacation, or on holidays. Afterschool improves children’s academic performance and promotes good health. Contact your child’s after-school program staff directly to enroll your child. See other options below.

ARTS AND MEDIA

The Cooper Union Saturday Program

Free studio art classes are available at the Cooper Union for high-schoolers (9 to 12th grade) on Saturdays from 10 a.m. to 5:30 p.m. except for observed holidays. Find classes in Architecture, Digital Media/Photography, Drawing, Graphic Design, Painting, Sculpture, Senior Design Studio, and Senior Visual Art Studio. The program provides free MetroCards to assist students with travel to and from classes.

No prior experience is necessary; students only need to be highly motivated. Visit cooper.edu/academics/outreach-and-pre-college/saturday-program or email saturdayprogram@cooper.edu to learn more. Otherwise, call (212) 353-4108.

Teen Media

Teens have the chance to develop their computational interests or learn valuable lifelong skills with the Youth and Teen Media Education Program by NYC Parks. For more information about a wide selection of programs, visit nycgovparks.org/programs/media/teens or email media.ed@parks.nyc.gov. Call (212) 360-2791 for support.

MATH AND SCIENCE

BEAM (Bridge to Enter Advanced Mathematics)

Math and problem-solving are the focal points of the BEAM programs. BEAM supports middle and high school students who are underrepresented in STEM careers. Students are welcome to take part in a wide range of enrichment events throughout the year and summer, such as classes on the weekends, field trips and lab visits, and more.

After a child has participated in a sumeer program, they will receive an invitation to apply to the BEAM Pathway program. This program kicks off with a free 3-week session at a college campus in the summer of 2025. Learn more at beammath.org/a-10-year-program. Contact BEAM at (888) 264-2793 or info@beammath.org.

STEM Matters NYC

New York City public school K–12 students are invited to apply to STEM Matters NYC enrichment programs offered during spring break. Visit nycdoe.campintouch.com/ui/forms/application/camper/App to submit your application. Applicants entering kindergarten through grade 9 are selected to participate via lottery.

Garden Apprentice Program

Teenagers in grades 8–12 learn about urban agriculture and the wonders of the Brooklyn Botanic Garden. The Garden Apprentice Program is a nine-month-based apprenticeship. Applications for the 2025 program will be available in fall 2024. Please email gap@bbg.org for more information. Visit www.bbg.org/learn/gap or email gap@bbg.org for more information.

CityParks Learn

CityParks Learn from the CityParks Foundation offers environmental education programs for elementary, middle, and high school students throughout New York City. CityParks Learn programs are free or low-cost and include school day, after-school, and summer sessions. And even more, they offer internship opportunities and apprenticeships for high school and college students every year. Learn about available programs at cityparksfoundation.org/learn. To apply, go over the “APPLY NOW” section for the program of your choice.

PHYSICAL ACTIVITIES AND SPORTS

CityParks Foundation

Their programs are located in more than 400 parks, recreation centers, and public schools across New York City. Explore options for middle schoolers at cityparksfoundation.org/learn

NYC Parks and Recreation

It offers free after-school programs for children from 6 to 13 years old. Programming is based around monthly themes including sports, famous artists, and STEAM (Science, Technology, Engineering, Art, and Mathematics). Registration is required. To apply, visit nycgovparks.org/programs/recreation/afterschool.

Youth Sports Programs and Instructional Clinics

Instructional Clinic programs provide sessions at NYC City Parks for children aged eight and up, allowing them to learn sports in an approach that is safe, easy, and successful. There are so many sports options! For further information, contact your neighborhood recreation facility at nycgovparks.org/facilities/recreationcenters or visit cityparksfoundation.org/play. Apply to your favorite sports programs as early as late in the winter or early in the spring.

Soccer at South Bronx United (SBU)

SBU Soccer offers quality and affordable programs that give new players a solid base and help competitive children improve and use their skills. Sessions vary based on the child’s experience. Children 2-19 are welcome to SBU. The school charges an affordable fee for practice equipment. Learn and apply at southbronxunited.org.

Please note that there is an enrollment fee that varies depending on the program. In cases of financial hardship, families can submit financial assistance for a partial or complete waiver.

For aspiring soccer college players, SBU offers the community ID camps or clinics. Register for an Open ID Clinic using the form at southbronxunited.org/idclinic and attend the next available clinic date.

Summer Rising

Summer Rising is a free, safe, and fun academic and enrichment program for NYC students currently in grades K–8. It takes place every summer. In every neighborhood, well-known community-based organizations and local school leaders run it. Breakfast, lunch, and a snack are served to each student! The deadline to apply is usually in March so keep an eye out early in the year. Learn more about this city-wide program at schools.nyc.gov/enrollment/summer.

Outdoor Pools

Find a city’s outdoor pool near you and take swimming lessons in the summer. Visit nycgovparks.org/facilities/outdoor-pools to learn more about open days and hours of operation.

NYC Parks Summer Camps

NYC Parks Summer Day Camp offers 6–13-year-olds a variety of summer activities. Campers participate in sports, fitness, and outdoor activities while exploring New York City’s cultural and educational offerings. Apply early! Registration is conducted through a lottery in early March. Learn more and apply at nycgovparks.org/summercamp/applying.

Fresh Air Fund Summer Camps

Fresh Air Fund offers outdoor summer activities for kids to provide them with new experiences, skills, and ways to see things from different points of view. Learn about their different programs at freshair.org. Create an account at freshair.org/sign-up-for-camp and apply early in the year! If you have trouble registering, email apply@freshair.org or call 800-367-0003.

YMCA Camps

The YMCA offers day camps in all five boroughs for children aged 8–12. Learn more at ymcanyc.org/programs/camp.

Updated on February 21, 2024

Infant and Toddler Childcare

Families with children aged 6 weeks to 3 years old in New York City can enroll in free or low-cost, high-quality infant and toddler programs. Extended care is also available for a maximum of ten hours each day. See below for enrollment details.

Early Head Start

Early Head Start provides center- and home-based care for children between six weeks and three years old. Beyond care and education, Early Head Start provides children with nutritional meals, health screening tests, and family health services.

Families who want to enroll may qualify if at least one of the following is met: income meets federal guidelines, housing is temporary, benefits are obtained (i.e. SNAP / WIC, cash assistance with TANF, social security income with SSI) or child is in foster care.

Visit MySchools.nyc to find Head Start programs; call them to start your application. Sign up no matter what your citizenship or immigration situation is! Learn more at schools.nyc.gov/enrollment/enroll-grade-by-grade/infant-and-toddler.

Extended Daycare

Seats are free or low-cost and provide early care and education for up to 10 hours of care a day. Eligibility for these seats are based on family income and needs. If you get an offer, you will need to submit a Childcare Assistance Application.

To know more about childcare assistance also known as vouchers, visit nyc.gov/site/acs/early-care/apply-child-care.page. Learn more about what Extended Care offers at schools.nyc.gov/enrollment/enroll-grade-by-grade/infant-and-toddler.

Day Care Council of NYC

The Day Care Council of NYC is an organization that works to connect parents to day care centers near them while also working with day care providers themselves to assist in the development of quality child care. Learn more about their community service at dccnyinc.org/families. Contact them at 212-206-7818 or info@dccnyinc.org.

Childcare Assistance or Childcare Vouchers

Child care vouchers help cover the cost of child care for children 6 weeks to 13 years old. Children with disabilities up to 19 years old are also covered. Parents are not required to be U.S. citizens. However, the child receiving care must be a U.S. citizen, a U.S. national, or have satisfactory immigration status. The size of your family, where you live, your income, and the reason you need care all play a role in determining eligibility. Find out if you are eligible at mycity.nyc.gov/s/screening-flow. Call the ACS Call Center at 212-835-7610, Mon-Fri 8:30 a.m.–5 p.m. for help.

Updated on February 20, 2024.

K-12 Tutoring

Children have access to free one-on-one tutoring services that are available to them. Take a look at the choices right below. There may be a requirement for an application form.

Dial a Teacher

dialateacher.org

The Dial a Teacher program provides free homework assistance for parents and students directly over the telephone, from Monday through Thursday, from 4 to 7 p.m. Call the Dial-A-Teacher Hotline at (212) 777-3380 to contact a tutor. Many bilingual teachers assist parents and students in 10 languages, including Armenian, Bengali, Chinese, English, French, Haitian-Creole, Korean, Russian, Spanish and Tagalog.

New York Public Library

nypl.ny.brainfuse.com/authenticate.asp

Tutoring is available for children from 2 p.m. to 11 p.m. You can Schedule a session by logging in with your library card number.

Hatch Tutors

hatchtutors.org

Your child will be matched with a teacher based on grade level, subject, and availability. Applicants can send in their forms during the summer.

Edumate

edumatenyc.org

Help is offered online or on the phone and 1 hour of tutoring is offered per week. Enrollment is ongoing.

A Little Joy Initiative

alittlejoyinitiative.com/tutoring

A tutor will be matched to your child by grade level, subject, and availability as soon as possible. Enrollment is ongoing.

Learn To Be

learntobe.org

A tutor will be matched to your child within a week. Enrollment is ongoing.

Updated on February 17, 2024

K-12

In the United States, students begin formal education at the age of five or six. In general, students must complete elementary and secondary school grades, after which they can choose to attend college or university.

Kindergarten through grade twelve (K–12) schools are separated into three levels:

elementary school (grades K-5)
middle school (grades 6-8)
high school (grades 9–12).

K-12 schools are either public or private. In New York City, public schools are operated by the DOE, which has a separate application process for each K-12 level. Learn when and how to apply to each level of public school below:

Elementary School (grades K–5)

Children who are 5 years old are eligible to attend kindergarten and begin elementary school.

To apply:

1. Sign up for kindergarten and Gifted & Talented (G&T) admissions email lists at schools.nyc.gov/SignUp.
2. Learn when to apply to kindergarten at schools.nyc.gov/K. Annual deadline is usually in January.
3. Use MySchools.nyc to learn about kindergarten options.
4. Learn which community school district (1-32) you live in and if your child has a zoned school by entering your address at school search.schools.nyc or calling 311.
5. Apply by the deadline.

Online at MySchools.nyc
By phone at 718-935-2009.
Through a Family Welcome Center—learn how at schools.nyc.gov/FWC

For more information, read this guide. Check schools.nyc.gov/K and schools.nyc.gov/GT to get the most up-to-date information on this year’s application timeline and admissions events.

Middle School (grades 6–8)

Middle school is the educational stage between an elementary school and a high school, typically for children in the sixth, seventh, and eighth grades. The annual application deadline is normally in December.

To apply:

1. Use MySchools.nyc to identify the programs your child is eligible to attend.

2. Find your child’s school district(s) and any zoned middle schools(s): Enter your address at schoolsearch.schools.nyc or call 311

3. Add up to 12 program choices to your application. Put your choices in your true order of preference, with your favorite program as #1. There is no better strategy.

4. Apply one of the following ways:

Online at MySchools.nyc—recommended!
Through your child’s current school counselor (for public DOE or charter school families)
At a Family Welcome Center (for private or parochial school families)

High School (grades 9–12)

High school is the educational stage for children in the 9, 10, 11 and 12 grades and it prepares your child for college. Academic grades and coursework, extracurricular activities, internships, and volunteer work are all significant. Learn more on how to apply below.

To apply:

1. Read this guide! Check schools.nyc.gov/HS for the most up-to-date information.
2. Sign up for our high school admissions email list at schools.nyc.gov/SignUp.
3. Use MySchools.nyc to start exploring program options.
4. Discuss high school options with your family! Start building a list of favorite programs.
5. Make an appointment with your school counselor to discuss your high school options.
6. Learn when to apply to high school.
7. Add 12 programs to your application in your true order of preference.
8. Apply to high school by the deadline.

Online at MySchools.nyc—recommended!

Through your child’s current school counselor (for public DOE or charter school families)

At a Family Welcome Center (for private or parochial school families)

9. Complete any additional requirements, such as an audition

Updated on February 21, 2024

3K and 4K (Pre-K)

Between 3 and 4 years old, children can attend preschool and prepare for elementary school (kindergarten to 5th grade). In NYC, public 4-K (Pre-K) seats are guaranteed. However, seats for 3-K may be limited.

Apply to 3K and 4K online or call (718) 935-2009. Application deadlines vary from year to year. Interpretation services are available in more than 200 languages.

3K

“3k” stands for “three-year-old kindergarten,” which means that the school is for children who are three years old and ready to start their early education. Preschools like 3K schools focus on building basic skills in young kids and getting them ready for kindergarten and beyond. 3K programs have been found to improve children’s intellectual and social development.

3K Application

1. Sign up for 3-K and/or Pre-K admissions email lists for updates about events and deadlines at schools.nyc.gov/SignUp.
2. Learn when to apply to 3-K or Pre-K at schools.nyc.gov/3k. Annual deadlines are usually in March.
3. Use MySchools.nyc to explore program options.
4. Find your school district (1-32): Enter your address at schoolsearch.schools.nyc or call 311.
5. Apply by the deadline.

Online at MySchools.nyc
By phone at 718-935-2009.
Through a Family Welcome Center—learn how at schools.nyc.gov/FWC

**Keep in mind that students who do not attend 3-K the year they are eligible cannot attend 3-K the year the next year when they turn four.**

Beware, that there are three types of 3-K seats or centers you can apply to:

School Day: Seats are free and provide early care education for 6 hours and 20 minutes a day.

Extended Day and Year: Seats are free or low cost and provide early care and education for up to 10 hours of care a day. Eligibility for these seats are based on family income and needs. If you get an offer, you will need to submit a Childcare Assistance Application. To know more about this application visit nyc.gov/site/acs/early-care/apply-child-care.page. Go to schools.nyc.gov/enrollment/enroll-grade-by-grade/infant-and-toddler to learn more about Extended Care.

Head Start: Seats are free and provide up to 10 hours of early care and education a day, year-round. Eligibility for these seats are based on family income and needs. Families that receive an offer will need to confirm eligibility directly through the program. For application assistance, contact a NYCPS Family Welcome Center at ccapplication@schools.nyc.gov, visit MyCity, or call 311.

For more information on applications, read this guide. Check schools.nyc.gov/3K for the latest information on deadlines. For detailed instructions about enrollment visit enrollmentsupport.schools.nyc and type “3K enrollment support”.

4K or Pre-K

4K or Pre-K programs prepare four-year-olds for kindergarten by expanding on concepts covered in 3K and introducing more complex ideas.

4K or Pre-K Application

1. Sign up for Pre-K admissions email lists for updates about events and deadlines at schools.nyc.gov/SignUp.
2. Learn when to apply to Pre-K at schools.nyc.gov/pre-k. Annual deadlines are usually in March.
3. Use MySchools.nyc to explore program options.
4. Find your school district (1-32): Enter your address at schoolsearch.schools.nyc or call 311.
5. Apply by the deadline.

Online at MySchools.nyc
By phone at 718-935-2009.
Through a Family Welcome Center—learn how at schools.nyc.gov/FWC

Types of pre-K seats or centers you can apply to are:

School Day: Seats are free and provide early care education for 6 hours and 20 minutes a day.

Extended Day and Year: Seats are free or low cost and provide early care and education for up to 10 hours of care a day. Eligibility for these seats are based on family income and needs. If you get an offer, you will need to submit a Childcare Assistance Application. To know more about this application visit nyc.gov/site/acs/early-care/apply-child-care.page. Go to schools.nyc.gov/enrollment/enroll-grade-by-grade/infant-and-toddler to learn more about Extended Care.

For detailed instructions about enrollment visit enrollmentsupport.schools.nyc and type “Pre-K enrollment support”.

Updated on February 15, 2024.

Support Services for Developmental Concerns by Non-Profits

Non-profit organizations offer a variety of services tailored to your child’s and family’s needs. Insurance qualifying requirements may apply.

Early Childhood Consultation by Harlem Child Development

Child and family development experts visit both public and private preschools for on-site consultations. Consultants keep an eye on kids, meet with directors and teachers, run workshops, and give parents advice. If needed, they can also send parents to child development specialists for testing and services. Call (212) 690-7234 to get in touch. Visit jewishboard.org/listing/harlem-child-development-center

ABC Early Childhood

Early childhood programs provide therapy and lessons at centers or at home for children from low-income families, with disabilities, or who have experienced trauma or homelessness. Program locations include East Harlem and Upper Yorkville, as well as home-based programs. Learn more at a-b-c.org/early-childhood.

IncludeNYC

Through their helpline, they provide individualized, direct assistance. Reach them at (212) 677-4660. Access workshops and resources at includenyc.org.

Advocates for Children of New York

Their specialists help children struggling in school or experiencing discrimination in their learning programs. Get help at (866) 427-6033. Access resources at advocatesforchildren.org.

Legal Services NYC

They advise and represent public and charter school students facing school challenges. Call (917) 661-4500 for an intake in any language. Learn more at legalservicesnyc.org

Updated on February 9, 2024

Development Evaluation Programs

A developmental evaluation is a psychological assessment for children that looks at many areas of their functioning, like their ability to think, talk, behave, connect with others, move their bodies, and adapt to new situations. All children living in NYC can receive evaluations at no cost.

Please see below:

CHILDREN 0-2 YEARS-OLD

Early Intervention (EI)

EI services assist children under three and offer free evaluations and case management to children with developmental concerns regardless of race, ethnicity, poverty, handicap, or immigration status.

If a pediatrician believes there is developmental delay or disability in a young child, they may refer the child to an examination with EI. When the caregiver and doctor agree to an EI evaluation, a clinic social worker will fax an application to the “Citywide Early Intervention Referral Unit”. The fax number for the unit is 347-396-8801. Parents must share their names, phone number, address, and email with their social workers in order to get updates from the EI referral unit.

In NYC, EI evaluations and services are coordinated by the Department of Health. Find an EI application form at www.nyc.gov/assets/doh/downloads/pdf/earlyint/ei-referral-form.pdf.

After the application has been faxed, an EI agency will assign the child an EI coordinator. The EI coordinator is expected to contact the caregiver, respond to their concerns, examine their rights, and discuss the child’s evaluation options. The coordinator will give the caregiver the option of performing the evaluation with their child if they choose.

Subsequently, the evaluation is performed by an interdisciplinary team that determines the child’s eligibility for the program and the family’s needs and concerns. During The evaluation, the EI evaluator may contact the child’s pediatrician for input.

If the evaluation results indicate that the child has a condition that qualifies for EI, the initial service coordinator will schedule a meeting to build a plan with the caregivers. The child’s health insurance may pay the cost of EI services, but caregivers should be aware that Early Intervention services are free. After the plan is built, EI begins services within 30 days. EI reviews the built plan every 6 months.

The following are examples of Early Intervention Services:

Evaluation services (including hearing and vision screening)
Home visits
Speech, physical and other therapies
Nursing and nutrition
Child development groups
Special instruction
Family counseling and parental support groups
Assistive technology and devices
Respite (temporary care for a child with disabilities)
Transportation

Transition to Early Childhood Special Education

It is important to note that when the child reaches the age of three, they will be required to transition to other services, such as Early Childhood Special Education programs in inclusive settings. The Early Intervention service provider assists the child and family with obtaining new services and adjusting to the new environment.

Children Living Outside NYC

Children who live outside of New York City can enroll in their county’s Early Intervention program by calling their county health department or visiting health.ny.gov/community/infants_children/early_intervention/county_eip.htm.

To learn more about EI, visit www.nyc.gov and enter “early intervention” into the search box. To get answers to your questions about the EI process, contact INCLUDEnyc at (212) 677-4660 or visit includenyc.org/help-center/resources/early-intervention.

RESOURCES

Checklist for Growing Children
Informational resource about children’s abilities from birth to age three.
www.people-inc.org/checklist-for-growing-children.

Early Intervention Algorithm Guide by the New York City Early Intervention Program
www.nyc.gov/assets/doh/downloads/pdf/earlyint/ei-algorithm-guide.pdf

Early Intervention Referral Form
www.nyc.gov/assets/doh/downloads/pdf/earlyint/ei-referral-form.pdf

New York Early Childhood Professional Development Institute at the City University of New York (CUNY)
www.earlychildhoodny.org/pdi/ec_earlyintervention.php

CHILDREN 3-4 YEARS-OLD

Evaluation Request and Individualized Education Plan with the Committe on Pre-school special education (CPSE)

Children over the age of three who are suspected of having developmental delays or have been diagnosed with disabilities may be eligible for special education programs and supports through the local school district’s special education program. In NYC, the special education preschool and school age children are coordinated by the Department of Education (DOE).

To seek an evaluation for your child, email a letter to your local Committee on Preschool Special Education (CPSE). Find your district and CPSE by visiting the page “Find a School Tool” at schoolsearch.schools.nyc.

This letter should include:

Child’s Full Name

Child’s Date of Birth

Parent Full Name

Childs Current Address

Parent Telephone Number

The phrase “I request that my daughter/son, (child’s name), be evaluated for special education services.”

The Reason for Your Concern, e.g. speech and language, motor delays, behavior concerns, etc.

Parent signature and date.

The letter can be drafted using the examples linked below. It is very important that the parents specifies the evaluation services sought (e.g., psychological, psychoeducational, occupational therapy, physical therapy, speech and language pathology, functional behavioral assessment, etc.).

nyc.gov/html/acs/education/pdf/cpse_sample.pdf

includenyc.org/help-center/resources/sample-letter-referral-first-time-requests

If the parent has documentation of a developmental condition or diagnosis, they could provide it. The parent must request a letter from the pediatrician confirming the child’s diagnosis or disability.

Individualized Educational Plan (IEP)

Once the child has an IEP, it must be reviewed once each academic year via another IEP meeting with the school staff and parents. You can request a meeting to discuss your child’s IEP ANY TIME, and you do not have to wait for the annual review meeting. To find more information about CPSEs, visit www.nyc.gov and type “Preschool Special Education” into the search bar.

RESOURCES

IEP Process
www.schools.nyc.gov/learning/special-education/the-iep-process
IEP Meeting
www.schools.nyc.gov/learning/special-education/the-iep-process/iep-meeting

CHILDREN 5 YEARS-OLD AND OLDER

Individualized Educational Plan

NYC schools provide free evaluation services to 6- to 17-year-old children experiencing behavioral or academic issues. Evaluation results will help you and the school make a program of services and support that fits your child’s needs.

Ask your school’s principal to evaluate your child with a letter to seek an evaluation. In this letter, it is very important that you specify the evaluation services that you seek (e.g., psychological, psychoeducational, occupational therapy, physical therapy, speech and language pathology, functional behavioral assessment, etc).

Follow this template letter letter template to seek an evaluation and get what you need.

Quick links

EI nyc.gov/site/doh/health/health-topics/early-intervention.page
CPSE schools.nyc.gov/learning/special-education
Find a School Tool schoolsearch.schools.nyc
IEP Letter Template parentcenterhub.org/evaluation-2/

Updated on August 5, 2024.

Food Aid Navigation Services

Organizations help the most vulnerable New York City residents apply for benefits and entitlements by providing targeted outreach, eligibility screening, and application assistance. Please see the linked resources below.

Non-Profit Organizations

- LiveOn NY: Its Benefits and Entitlement Program assists with services in submitting a SNAP application. Call (212) 398-5045 and connect with a benefits specialist.
- Hunger Free America (HFA): HFA assists low-income families in obtaining aid from public assistance programs like SNAP and WIC. Schedule a free, confidential consultation with a Benefit Access representative at (646) 355-1475. For Spanish call (347) 599-1510.
- Public Health Solutions: Call the numbers below to get started with SNAP enrollment:

– Bronx and Manhattan: 646-584-1553
– Brooklyn: 646-819-2451
– Queens: 646-942-2431
– Staten Island: 929-270-2181

- Catholic Charities Community Services (CCCS): Call 888-744-7900 to get help with a SNAP application.
- Lenox Hill Neighborhood House (Manhattan Only): Call 212-218-0503 for assistance with any questions you have with your SNAP application.
- Community Service Society (CCS): To access a team of benefit and housing counselors call their CCS’ Public Benefits and Housing Information Line at 212-614-5552.

Updated on June 13, 2025.

Food Resources

The resources listed below provide information about food pantries, food resources, and food aid programs (like SNAP and WIC). Check out the sources linked for additional information.

Food Pantry and Food-Related Resources

- Neighborhood Resources: Use the Hunter College NYC Food Resource Guide to select pantries by neighborhood or ZIP code. Visit nycfoodpolicy.org/coronavirus-nyc-food-reports.

Plentiful App: Find food pantries and reserve a pick-up time for the food that you want with this app. Text “FOOD” to 726897 to download Plentiful. Visit www.plentifulapp.com to learn more.

New York Common Pantry: Become a client of the Choice Pantry Services. Choose your food goods and pick them up at the NYCP sites in either Manhattan’s East Harlem or the Bronx’s Longwood, or email mobilepantry@nycommonpantry.org for locations of the mobile pantry. Learn more at nycommonpantry.org/home/food-programs-2/.

Food Bank NYC: Get food and nutritional information at bank stations throughout the city. Find more information at foodbanknyc.org/get-help or call (212) 566-7855 to get in touch.

Hot Meals/Brown Bags Lunch

School Meals: Children who go to public, private, non-profit, or residential child care centers get free or low-cost food at their schools. Visit schools.nyc.gov/school-life/food/school-meals to learn more.

Summer Food Service Program: Children and young adults under the age of 18 can get free breakfast or lunch during the summer. Text “NYC Food” to 304-304 for locations. Visit growingupnyc.cityofnewyork.us/programs/summer-meals/ to learn more.

Summer Meals: Call 1-866-3-HUNGRY or text “Food” to 877-877 for free meals at nearby locations during the summer. Text “COMIDA” for resources in Spanish. Find more information in this flyer or on hungersolutionsny.org/find-food-help/summer-meals/

New York Common Pantry: Pick up hot meals or brown bag meals for lunch every day. For locations and times go to nycommonpantry.org/home/food-programs-2/.

God’s Love We Deliver: Prepares and delivers medically-tailored, home-delivered meals to people living with serious illness who are unable to shop or cook for themselves. Meals are delivered free of charge. Individuals with a chronic or life-altering disease and difficulty with cooking or grocery shopping may apply. Complete an application packet including a medical provider’s signature at glwd.org/get-meals/for-you-or-your-loved-ones or contact their Client Services in the “Get Meals” section.

CityMeals on Wheels: Delivers nutritious, home-delivered meals to the homebound elderly. Individuals at least 60 years old with a chronic physical or mental disability that prevents them from shopping or preparing meals are eligible. To apply, call your local Case Management Agency (zip-code lookup on their website) to schedule a home visit; once deemed eligible, meals begin right away. To learn more, visit https://www.citymeals.org/get-meals/frequently-asked-questions, call 212-687-1234, or email info@citymeals.org.

Commodity Supplemental Food Program (CSFP): Provides monthly healthy food packages for older adults in New York State. To apply, citizenship is not required, and household’s pre-tax annual income must be at or below the specified limits. Individuals can receive CSFP even if they are receiving Supplemental Nutrition Assistance Program (SNAP) benefits. To get more information call a CSFP distribution site near you (listed by the New York State Department of Health). Visit the ACCESSNYC page for CSFP for details and site locator.

Food Aid Programs

- - Supplemental Nutrition Assistance Program (SNAP): Get aid with cash to buy groceries each month. Income and US residence requirements apply. Learn how to apply at hungersolutionsny.org/snap. Read the handout “Steps to Apply for SNAP in NYC” to prepare an effective SNAP application. For Spanish go to Aplicando_a_SNAP_en_Español.

- - Women, Infants, and Children (WIC): Get nutritious food every month for children ages 0 to 5. Requirements for US citizenship or residence do not apply. Apply by calling a WIC office near your home. Find an office by visiting signupwic.com or call the Growing Up Healthy Hotline anytime at 1-800-522-5006.

- - Summer EBT: Get $120 per eligible child to buy food over the summer, when kids don’t have access to school meals. Learn more at ny.gov/programs/summer-ebt/ and apply at summerebt.ny.gov/.

Baby Formula

- - Free Baby Formula: WIC gives free baby formula to moms. Learn more at fns.usda.gov/fs/infant-formula. For specialty formula, ask for a prescription form from your doctor and give it to your WIC office. Call a WIC office to make an appointment and apply for benefits. Find a WIC office at signupwic.com or call the Growing Up Healthy Hotline at 1-800-522-5006.

- - Free Delivery of Baby Formula: WIC members can have free delivery of baby formula. Order from Benjamin’s Pharmacy at www.benjaminspharmacy.com or (718) 405-9111.

Other Resources

- - Community Fridges: Maintained by community members, they offer free food to whoever wants it. Find fridges nearby by going to Google.com/maps and typing “Community fridges near me”, visiting www.onelovecommunityfridge.org/, or visiting fridgefinder.app/.

- - Health Bucks: All NYC farmers markets accept Health Bucks for fresh produce. Get your bucks from hospitals and non-profits. Learn more at www.nyc.gov/site/doh/health/health-topics/health-bucks.page or text “SOGOOD” to 877877 to find local farmer’s markets.

Updated on November 17, 2025.

Free or Affordable English Classes

Adult education offers mature learners a constructive pathway to enhance their knowledge, acquire new skills, and obtain valuable qualifications. By engaging in this process, you can not only advance your personal growth but also improve your earning potential.

For a list of free or low-cost programs all over NYC, check out the information below.

	MANHATTAN
	THE NEW YORK PUBLIC LIBRARY	Follow nypl.org/events/classes/crw/links to find the program that best fits you!
	THE CITY COLLEGE OF NEW YORK	Find free English classes at https://www.ccny.cuny.edu/cps/esl.
	BOROUGH OF MANHATTAN COMMUNITY COLLEGE	Address: 25 Broadway, 8th Floor New York, NY 10004; Phone: 212-346-8890. Visit campusce.net/bmcc/category/category.aspx to learn more about which course is right for you.
	CUNY IN THE HEIGHTS	Address: 5030 Broadway New York, NY 10034; Phone: 212-567-7132. Offers a variety of adult learning courses. For more information, call 212-567-7132 or go to https://www.bmcc.cuny.edu/cuny-in-the-heights/
	HOSTOS COMMUNITY COLLEGE	Offers basic education & literacy courses, with a $25 registration fee for all classes. Call to find out information about enrollment periods or visit the link www.campusce.net/hostoswdce.
	MANHATTAN FOR EDUCATIONAL OPPORTUNITY CENTER	Address: 163 West 125th Street, 15th Floor, New York, NY 10027; Phone: 212-961-323. For more information, call 212-961-323, email admissions@man.eoc.cuny.edu, or go to https://www.bmcc.cuny.edu/meoc/.
	HARLEM EDUCATIONAL OPPORTUNITY CENTER	Offers college Admissions assistance and counseling services, TASC (formerly GED) exam preparation, adult basic education, workshops, and academic advising. To learn more about each program, visit www.harlemctred.org/eoc.
	BRONX
	THE LEHMAN COLLEGE ADULT LEARNING CENTER (ALC)	Phone: 718-960-8807. For more information about or to register for any of the ALC’s adult education programs, please email: info.alc@lehman.cuny.edu, call 718-960-8807, or go to https://www.lehman.edu/academics/education/institute-for-literacy-studies/Programs/alc//index.php.
	BRONX COMMUNITY COLLEGE(BCC)	Phone: 718-289-5834. To learn more about adult education programming, visit their website or call 718-289-5834.
	NEW YORK LANGUAGE CENTER	Provides high-quality education in a friendly and supportive environment at an affordable price. For promotional online tuition prices, contact info@nylanguagecenter.com. For more program information for the Bronx location, follow this link.
	BROOKLYN
	THE NEW YORK CITY COLLEGE OF TECHNOLOGY ADULT LEARNING CENTER	Phone: 718-552-1140. Offers FREE ESL and High School Equivalent (HSE) Classes. Register here or call for more info at 718-552-1140.
	QUEENS
	LAGUARDIA COMMUNITY COLLEGE	Phone: 718-482-5385. Offers career skills and workforce training, ESL services, high school equivalency (HSE) courses. HSE (GED) classes run 3x/week in the mornings or evenings. Apply at laguardia.edu/hseform or call 718-482-5385 for more information.
	SUNY QUEENS EDUCATIONAL OPPORTUNITY CENTER	Offers tuition-free & career Programs. Apply by visiting the SUNY admissions portal at banner.ucawd.suny.edu/pls/prod/bwskalog.P_DispLoginNon.

Updated on September 9, 2025

Free Summer Gym Membership for Teens

planetfitness.com/summerpass/registration
Locate nearby gyms at planetfitness.com/gyms and find their phone numbers

Teens 14-19 can work out for free all summer with Planet Fitness through August 31.

Eligibility
Children 14-19 years old

How to apply
— Visit planetfitness.com/gyms
— Select a club
— Fill out a form with teen’s info
— Parent should enter their info too
— Go through a waiver form
— Confirm entered information and submit the application
— Download Summer Pass to get digital Summer Pass

More information
Visit planetfitness.com/summerpass/registration or call a nearby club.

Updated on June 16, 2022

Recreation Centers by NYC Parks

Recreation Centers in NYC offer affordable or free fitness facilities, such as indoor pools, weight rooms, basketball courts, dance studios, art studios, game rooms, and libraries.

All children and young adults aged 0-24 years old can get a free membership at the NYC Recreation Centers. If you’re an adult aged 25-61, a senior, a veteran, or a person with a disability, you can find membership info at nycgovparks.org/programs/recreation-centers/membership.

To sign up, just fill out the registration form at nycgovparks.org/programs/recreation-centers/membership, print it, and bring it to any of our recreation center locations along with a government-issued ID.

If you’re enrolling as a veteran or a person with a disability, you may need additional documentation. If you don’t have a valid ID, you can find out how to get one at idNYC’s website at https://a069-idnyconlineportal.nyc.gov.

For more details, check out nycgovparks.org/programs/recreation-centers/membership.

Updated on October 14, 2024

Free Physical Activities in NYC

Explore these following free programs offered by NYC Parks to stay active and engaged throughout the summer months.

Shape Up NYC is a free group fitness program with locations across the five boroughs. Take classes like aerobics, bootcamp, and Zumba with instructors that make fitness fun! Classes are offered, outside, indoors, and virtually. Follow nycgovparks.org/events/shape-up-nyc to learn more about class options.
Free Fitness Equipment is offered in NYC parks that can help you build strength all at your own convenience. To find park locations near you with fitness equipment, follow nycgovparks.org/facilities/fitnessequipment.
Outdoor Fitness in NYC can help you enjoy the fresh air while working on your fitness goals. To locate running tracks, beautiful hiking and biking trails, courts, and fields near you, follow this nycgovparks.org/highlights/outdoor-fitness.
Waterfront Workouts | Brooklyn Bridge Park has workout classes all summer long on Pier 6. From Morning Yoga to Sunset Pilates get ready to sweat and merge mind, body, soul, and skyline. Just come ready with a mat, towel, and water. Waterfront classes end mid-late September. Find more details at brooklynbridgepark.org/event-series/waterfront-workouts.

Updated on October 14, 2024

Medicaid Medical Transportation

Medicaid provides free transportation to and from medical appointments for those who may struggle to get there on their own or have limited ability to pay for public transportation. A caseworker must make a request. Upon approval, patients will receive a scheduled pick-up or voucher for public transportation rides. For emergency transportation needs, call 911.

If you are unable to use public transportation and need to request a medical service pick-up, you may be eligible if you don’t have a valid driver’s license, don’t have a working vehicle available in your household, are unable to travel or wait for services alone, or have a physical, cognitive, mental, or developmental limitation.

How to Request Medical Transportation Services

A medical practitioner or caseworker will assist you in scheduling it through the Medical Answering Services (MAS) website at medanswering.com. They will need to provide details about the type of transportation required based on the patient’s health status.
Enrollees capable of using public transit should submit their transportation requests at least five (5) days before the appointment at medanswering.com. Bus or train fares will be mailed to arrive before the date of service.
Once the request is approved, the patient will receive a confirmation call from the transportation agency. It’s important to ensure patients answer this call so everything goes smoothly.

CANCELLATIONS

Medicaid enrollees or their designated agents must call the transportation manager to cancel their scheduled service to avoid being labeled a no-show.
If the appointment for which transportation is being canceled is rescheduled for the same day or the next day, the Medicaid enrollees or their designated agent should contact the transportation vendor directly to notify them of the cancellation.
The transportation manager contact list by county can be accessed online at emedny.org/ProviderManuals/Transportation/index.aspx.

To find more information about requests of transportation with the Medical Answering Services (MAS) visit emedny.org/ProviderManuals/Transportation/PDFS/Ordering_Guidelines_Manual.pdf.

Updated on September 24, 2024

Childcare Vouchers and Affordable Childcare

Child care vouchers help cover the cost of child care for children 6 weeks to 13 years old. Children with disabilities up to 19 years old are also covered.

Childcare vouchers can help pay for various types of care, like center-based programs, home-based care, or care from an approved friend, family member, or neighbor. Available hours depend on the provider and can be up to 24 hours. Hours for regular days are from 8 a.m. to 3 p.m.; for extended days, the hours are 8 a.m. to 6 p.m.

Parents are not required to be U.S. citizens to apply for a voucher. However, the child receiving care must be a U.S. citizen, a U.S. national, or have satisfactory immigration status. The size of your family, where you live, your income, and the reason you need care play a role in determining eligibility.

You also need to have ONE of the following reasons for care (in a two-parent household, both parents will need a reason for care):

You work ten or more hours per week, and you must make at least minimum wage ($16/hour).
You are in an educational or vocational training program.
You have been looking for work.
You live in a temporary housing. This includes families living in shelters or sharing the housing of others due to loss of housing, economic hardship, or similar reasons.
You are attending services for domestic violence.
You are receiving substance abuse treatment.

Find out your eligibility for a childcare voucher or an affordable childcare program at mycity.nyc.gov/s/screening-flow.

Note that if you are receiving cash assistance and are interested in child care assistance, you must apply through the Human Resources Administration. Please contact your Benefits Access Center or visit the Human Resources Administration’s website at https://a069-access.nyc.gov/accesshra.

If you’ve met with your HRA Benefits Access Center Case Planner and they’ve directed you to apply for child care assistance through MyCity, please proceed to the application at mycity.nyc.gov.

Once you submit your application for a childcare voucher, you can expect to hear back within a month with a letter. After you get your letter from ACS or get your request approved through HRA, please show your voucher to the childcare center of your selection. To locate childcare centers near your home, visit www.myschools.nyc.

For more information on applying for childcare vouchers or affordable childcare, visit mycity.NYC.gov and select “childcare” from the “Services” menu.

Updated on October 30, 2024

Affordable Dental Care Clinics

You can easily access affordable dental care at various school-based facilities, Federally Qualified Health Centers (FQHC), and nonprofit medical centers. Consider getting dental care from the centers listed below, which are organized by borough.

BROOKLYN

New York University (NYU) David B. Kriser Dental Center

The NYU David B. Kriser Dental Center is located at 336 Flatbush Ave Ext, Floor 4A, Brooklyn, NY. It provides affordable and comprehensive dental care for patients of all ages with diverse dental needs, serving Brooklyn, Staten Island residents, and the surrounding area.

The clinic offers dental services at lower fees compared to most private practices in the area. Dental students, supervised by the NYU College of Dentistry faculty, perform diagnosis and treatment.

General and specialized dental services are available. For urgent dental needs such as loose or broken restorations, excessive bleeding, swelling, oral infection, or trauma, visits are accepted on a first-come, first-served basis without an appointment.

Payment for services is required at the beginning of each visit or before treatment completion for procedures requiring multiple appointments. To schedule an appointment, please call (646) 997-4300. Learn more about the David B. Kriser Dental Center at dental.nyu.edu/patientcare/brooklyn-patient-care.html.

Bedford Stuyvesant Family Health Center

The Bedford Stuyvesant Family Health Center (BSFHC) offers pediatric and adult patients affordable dental care. The clinic is at 1456 Fulton Street, Brooklyn, New York 11216, and serves residents in North and Central Brooklyn. This center can be reached at (718) 636-4500.

The clinic offers comprehensive and preventative dental care as well as emergency care. The following dental services are offered: dental exams, x-rays, cleaning, oral cancer screening, fillings, tooth replacement, dental sealants, fluoride treatments, and night guards for teeth grinding.

BSFHC offers a sliding scale and financial assistance for those with difficulty paying. Individuals and families with annual incomes at or below 100 percent of the Federal Poverty Level must receive a total discount, and only a nominal/flat fee is charged. To schedule an appointment, please request one at https://www.bsfhc.org/appointment.

Community Healthcare Network, Williamsburg Health Center

Community Healthcare Network (CHN) is a not-for-profit organization that provides affordable dental care and serves low-income and uninsured New Yorkers.

Their team of dentists, dental hygienists, and dental assistants offers a wide range of dental services, including teeth cleanings, check-ups, periodontics (implants), prosthodontics (fake teeth), pedodontics (children’s teeth), endodontics (inside the tooth), oral surgery, and cosmetic dentistry.

For patients who do not have health insurance, the center can create a payment plan that fits the patient’s budget and healthcare needs. Payments will be made based on a sliding fee scale. This means that how much patients pay for a service is based on how much money they make. To schedule an appointment, please call (866) 246-8259. Learn more about the Community Healthcare Network at Williamsburg at www.chnnyc.org/services/dental-care.

MANHATTAN

Family Health Center of Harlem

The Institute for Family Health’s centers in the Bronx, Brooklyn, and Manhattan offer high-quality services to people of all ages. All their centers accept new patients. Family Health Center of Harlem is located at 1824 Madison Avenue, New York, NY 10035.

The centers offer comprehensive dental services and digital radiography. The Institute’s dental services are affordable for everyone. They accept Medicaid and most insurance plans. For patients who do not have insurance, the Institute offers care through its sliding fee discount program. To schedule an appointment, please call 844-434-2778. Learn more about about the Family Health Center of Harlem at institute.org/health-care/services/dental-care

BRONX

Walton Family Health Center

The Institute for Family Health’s centers in the Bronx, Brooklyn, Manhattan, and the Mid-Hudson Valley offer high-quality services to people of all ages. All their centers accept new patients. Walton Family Health Center is at 1894 Walton Avenue, Bronx, NY 10453.

The centers offer comprehensive dental services and digital radiography. The Institute’s dental services are affordable for everyone. They accept Medicaid and most insurance plans. For patients who do not have insurance, the Institute offers care through its sliding fee discount program. To schedule an appointment, please call 844-434-2778. Learn more about the Walton Family Health Center at institute.org/health-care/locations/bronx.

Stevenson Family Health Center

The Institute for Family Health’s centers in the Bronx, Brooklyn, and Manhattan offer high-quality services to people of all ages. All their centers accept new patients. Stevenson Family Health Center is at 731 White Plains Road, Bronx, NY 10473.

The centers offer comprehensive dental services and digital radiography. The Institute’s dental services are affordable for everyone. They accept Medicaid and most insurance plans. For patients who do not have insurance, the Institute offers care through its sliding fee discount program. To schedule an appointment, please call 844-434-2778. Learn more about Stevenson Family Health Center at institute.org/location/stevenson-family-health-center.

QUEENS

The Floating Hospital, Main Clinic

The Floating Hospital provides quality oral healthcare to people of all ages, from babies to adults, utilizing the best available preventative, restorative, and cosmetic techniques. The clinic is at 21-01 41st Avenue, Long Island City, NY 11101.

The clinic accepts all Medicare and Medicaid plans. For patients without insurance, they apply their sliding fee scale, which calculates a rate of pay based on household size and income. The front desk clerk will calculate the cost before the service so patients can know the affordability of the visit in advance. To schedule an appointment, please call 718-784-2240, ext. 2. Learn more about the Floating Hospital at www.thefloatinghospital.org/dental-clinic.

STATEN ISLAND

Metro Community Health Centers

The Metro Community Health Centers offers routine cleaning and other dental procedures for children and adults. They also provide individualized attention and accommodation for those with special dental needs. The center serves underserved patients and is especially committed to the needs of people with disabilities. The clinic is at 2324 Forest Avenue, Staten Island, NY 10303, (718) 447-0200.

The center offers a sliding fee discount to patients with income at or below 200% of the Federal Poverty Level. Patients can apply for their Sliding Fee Discount Application by calling any of their practices at (855) 624-2692. To schedule an appointment, please request one at https://mchcny.org/form-library.

Updated on July 30th, 2024

Birth Certificates

All birth records for people born in New York City are kept by the city’s health department. Every parent of a baby will get a free birth certificate from the Health Department about one month after the birth. If you haven’t gotten the certificate in four weeks, call the helpline at 311.

What can I do if there is a mistake on my child’s birth certificate?

You must send the hospital your order request and the original baby certificate within the first year of the child’s life. Talk to the hospital’s birth clerk for more information.

How do I get a corrected birth certificate after your child’s first year?

When you receive the original birth certificate, it’s best to make the changes right away. Waiting until your child is a year old can slow things down. For help correcting your child’s birth certificate, please follow this guide carefully at this link: www.nyc.gov/site/doh/services/birth-death-records-corrections-birth.pagef. You can also call 311 to get help.

How can I get copies of my child’s birth certificate?

Make a Request Online

Get a copy online at VitalCheck, a third-party company approved by the Department of Health. It takes 10 to 15 business days to complete. At a816-evital.nyc.gov/eVitalVRRTS, you can see where your order is in the process. Each certificate has a cost, and there may be additional processing fees. The processing time is four to six weeks.

Make a Request by Mail

Complete, sign, and notarize the following document: nyc.gov/assets/doh/downloads/pdf/vr/birth1.pdf. Include a self-addressed, stamped envelope.

Learn more about how to get a birth certificate copy at https://www.nyc.gov/site/doh/services/birth-death-records-birth.page

Updated on May 29, 2024

Verification of Salary Letter

A salary verification letter provides evidence for any income and employment claims a person makes. You may need a letter like this in several instances, such as when applying for benefits, renting an apartment, applying for loans, or for court papers.

Employment verification letters are used to prove that someone worked for a company or organization and are often printed on official letterhead or stationery. If your employer does not have a template, you can modify the example below to present it to them.

[Date]

RE: VERIFICATION OF SALARY

To whom it may concern:

This letter is to inform you that (___________________________________) has been employed by (_________________________).

The employee’s current position is (______________________), and his current salary or wage is ($_________ ) per month. The number of hours worked per week are (_______________).

His gross salary for the last 3 months has been:
Current Month ($__________)
1 Month Ago ($__________)
2 Months Ago ($__________)

Should you have any questions or need further information, please contact me using the details below.

Sincerely,

[Signature]
[Employer full name & title]
[Employer Contact Number]

Updated on December 4, 2024

Reporting a Crime

A crime is an act that breaks the law and can be punished. Government attorneys handle these cases, representing the city, county, state, or federal government. There are different levels of crimes – more serious ones are called felonies, and less serious ones are called misdemeanors. Some examples of crimes are assault, battery, domestic and child abuse, arson, fraud, and tax evasion.

Find your local precinct: nyc.gov/site/nypd/bureaus/patrol/find-your-precinct.page
NYC victim hotline number: 866-689-4357. It is available seven days a week for 24 hours a day (10-15 min wait).

Reporting Crimes Online (WHEN YOU DO NOT KNOW WHO committed the crime)

You can use the NYPD Online Reporting Service to report a crime. This service lets you file a police report online for certain crimes or incidents. If you need immediate police assistance, dial 911 or call your local precinct. All reports are free.

Types of crimes that can be reported online:

Lost property – a property that cannot be located; does not include property that you think was taken from your possession. Example: forgetting a package on the subway.
Petit larceny – a property taken without permission valued at $1000 or less. It does not include property that was forcibly taken from you. Example: A bike being stolen in front of a store.
Criminal mischief- intentional damage to property by a person. Example: Intentionally breaking a car window.
Graffiti- intentionally drawing, scratching, or etching on property. Example: spray painting a storefront.
If two vehicle plates are lost, stolen, or destroyed (or one plate if it is a vehicle that is only issued one plate, such as a motorcycle), you must notify the police and ask them to complete a police report. Bring the police report to a DMV office to surrender the vehicle registration.

To report a crime online, make sure that you:

DO NOT know who committed the crime.
May know if the crime was not captured on video.
Must be a resident of one of the five boroughs of NYC, have a valid email address, and be 18 years-old or older.

How to File a Report Online:

Make an NYPD Online account at nypdonline.org/link/nypd-online-reporting-service and then submit the report. Save your report number (complaint number) which is emailed within five business days of submitting the report. After that, you may receiving a call from a member of the NYPD if further information is needed.

Reporting to Local Precinct (WHEN YOU KNOW WHO committed the crime):

If you know of a crime that IS NOT one that can be reported online, you must report it to your local precinct.

Find your closest precinct: nyc.gov/site/nypd/bureaus/patrol/find-your-precinct.page.

If you are unsure whether you are a victim of a crime or want to learn more ways you can receive help, visit: nyc.gov/site/nypd/services/victim-services/frequently-asked-questions.page or call the NYC Crime Victim hotline at: 866-689-4357.*

Domestic Violence and Other Trauma

If know a victim of domestic violence or trauma, get help with the NYC Domestic Violence Victims Hotline by calling 800-621-4673. The hotline can provide free short-term counseling.

If the victim is in need of an order of protection for an inter-partner relationship (i.e. family, spouse, children), the NYC Victim Hotline can assist in getting that order. The NYC Victim Hotline can also connect callers to free legal services for domestic violence victims, whether it be for divorce, support groups, or any other of their concerns.

For other hotlines for specific help, go to nyc.gov/site/nypd/services/victim-services/resources-services-hotlines.page

Resources
Family Justice Centers nyc.gov/site/ocdv/programs/family-justice-centers.page
Safe Horizon Counseling Center safehorizon.org/find-us

More information at https://www1.nyc.gov/site/nypd/services/victim-services/frequently-asked-questions.page.

Updated on June 13, 2025

YAI: Seeing Beyond Disability

YAI is an organization that provides support to individuals with intellectual and developmental disabilities through clinical services and resources.

Here are some specific services that YAI offers:

Primary and specialty outpatient services with dentistry, pediatrics, psychiatry, podiatry, neurology, dermatology, endocrinology, and ophthalmology.
Special support therapy services through psychological testing, including guardianship evaluations and autism assessments; physical therapy, occupational therapy, speech therapy, and other therapies.
Crisis & behavior support for families.
Education for young learners with school affiliates iHOPE and the Manhattan Star Academy.
Pre-vocational and employment training
Residential services.

The best way to access services is through a referral from your social worker or medical professional. For questions, please contact YAI at (212) 273-6182.

Learn more about YAI visiting their website at www.yai.org

Updated on October 11, 2024

NYC Financial Justice Hotline

The NYC Financial Justice Hotline by the New Economy Project offers counseling to all low-income New Yorkers with problems with debt collection, bank accounts, wage garnishments, credit reporting, etc. Call the hotline at (212) 925-4929 to get help.

Support services include free information, legal advice, and referrals on various financial justice issues. It is available in English and Spanish to all low-income NYC residents.

Their hours of operation are Monday, 4-6 pm, and Tuesday, Wednesday, and Thursday, 12-2pm. You can also contact them by emailing hotline@neweconomynyc.org.

Learn more at www.neweconomynyc.org/resource/nyc-financial-justice-hotline.

Updated on December 3, 2024

Child Tax Credit

The Child Tax Credit helps parents lower their tax bills per qualifying child. Parents and guardians with higher incomes may be eligible to claim a partial credit. If you are New York resident, you can receive tax credits when filing for state taxes.

Tax credit amounts are mostly based on three factors: marital status, income, and the number of dependent children.
Children must have a Social Security number for families to be eligible to receive the tax credit.
Check if you qualify with an IRS Interactive Tax Assistant at irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-for-other-dependents
You can claim the Child Tax Credit by entering your children and other dependents on Form 1040, U.S. Individual Income Tax Return, and attaching a completed Schedule 8812, Credits for Qualifying Children and Other Dependents
For Child Tax Credit with New York State, there are income criteria. Check if you qualify at www.tax.ny.gov/pit/credits/empire_state_child_credit.htm.

Learn more at irs.gov/credits-deductions/individuals/child-tax-credit.

Updated on February 27, 2024

The Essential Plan

The Essential Plan is a new health insurance program for New Yorkers. Working people with lower incomes who do not qualify for Medicaid can receive health insurance through the Essential Plan.

Applicants must be U.S. citizens or meet immigration status requirements. Also, be an adult who is 19–64 years of age. They should meet certain income requirements based on the size of your family.
View income levels for the Essential Plan at nyc.gov/assets/ochia/downloads/pdf/essential-plan-income-chart.pdf.
You will either pay no premium or $20/month and you will not have to meet an annual deductible.
Get hospital care, prescription drugs, and doctor visits as a minimum.
Enrollment is open all year. Call 1-855-355-5777 or TTY: 1-800-662-1220 to sign up.

Likewise, you can get free dental and vision care or pay for these benefits, depending on your income. Find more information about the Essential Plan at info.nystateofhealth.ny.gov/essentialplan.

Updated on February 27, 2024

Secondhand Smoking in a Residence

Smoking and using e-cigarettes, which includes cannabis (marijuana), is prohibited in the common areas of residential buildings with three or more units.

Common areas include lobbies, hallways, stairways, elevators, basements, and laundry rooms.

You can make a complaint to your landlord about smoking taking place in locations covered by the Smoke-Free Air Act or to the city about a building owner that has not disclosed or shared a policy on smoking to current or prospective tenants.

Find more information on the Frequently Asked Questions Handout by the Department of Health on the link nyc.gov/assets/doh/downloads/pdf/smoke/neighbor-secondhand-smoke-faq.pdf.

For a smoke free home, contact your landlord to make a smoking complaint or ask your pediatrician for an advocacy letter. Otherwise, call 311 for assistance by phone.

Updated on October 29, 2024

Find Public Parks

Being outside and playing in nature is very important for children’s healthy development. NYC Parks are open to all New Yorkers and visitors.

Explore fun programs like the ones below:

Kids Events: nycgovparks.org/events/kids
Learning Hub: nycgovparks.org/learn
Ranger Programs: nycgovparks.org/programs/rangers
Kids in Motion and more: nycgovparks.org/programs/recreation/kids-in-motion

How to Find Programs

Visit nycgovparks.org/parks and click “Search by Location and Facilities” to tailor your search to your zip code, borough, or recreational interest.
Locate recreational centers at https://www.nycgovparks.org/facilities/recreationcenters.

Other parks in New York City

In addition to city parks, the five boroughs of New York also possess beautiful state and national parks that are waiting to be explored and enjoyed. Please get to know where they are and discover beaches, piers, museums, and landmark attractions. Go to https://www.nycgovparks.org/park-features/other-parks-in-nyc to learn more.

Updated on October 14, 2024

New Moms Support Group NYC

The Moms Group is a caring community that brings mothers together for weekly chats across NYC. They offer specialized support groups: 1) for expectant moms, 2) for new moms navigating those first precious months, 3) for moms of older babies adjusting to new milestones, and 4) for moms welcoming a second child.

Support groups are based in Upper East Side, Upper West Side, Union Square, Chelsea, Flatiron, Murray Hill, Midtown East, Midtown West in Manhattan, and Carroll Gardens, Cobble Hill, Brooklyn Heights, Williamsburg, and Park Slope in Brooklyn.

Learn more and apply to a support group at www.themomsgroups.com.

Updated on October 28, 2024

The Motherhood Center of New York

The Motherhood Center provides a comprehensive range of virtual support groups tailored for first-time moms who are pregnant or postpartum.

These groups are designed to help individuals experiencing postpartum depression or anxiety feel more connected and supported within a community of peers who understand their journey.

It’s important to note that these support groups are specifically for new or expecting moms. While they offer a valuable space for sharing and connection, they are not a substitute for individual or clinical therapy or medication management.

The cost for classes ranges from $25 to $50 per session, and they are held at 205 Lexington Avenue, 10th Floor, New York, NY 10016. For more information, call (212) 335-0034 or email info@themotherhoodcenter.com. Learn more at themotherhoodcenter.com/event/pregnancy-support-group-5.

Updated on October 28, 2024

LGBTQ+ Medical Care

Several centers offer on-site primary care and psychiatry services to the LGBTQ community. Find a curated list below.

THE ALI FORNER CENTER

The Institute for Family Health, in partnership with Care for the Homeless, offers on-site primary care and psychiatry services in the Ali Forner Center to the LGBTQ+ community.

www.aliforneycenter.org/health-services
321 West 125th Street, New York, NY 10027.
Phone: (212) 222-3427 ext. 300.

Services & hours of operation

– Monday 9 a.m. – 12:30 p.m. Doctor, Medical Office Assistant, and Insurance Navigator.
– Tuesday 9 a.m. – 4 p.m. Nurse and Medical Office Assistant.
– Thursday 9 a.m. – 5 p.m. Doctor, Nurse, Medical Assistant, Social Worker, and Insurance Navigator.
– Saturday 2 p.m. – 5 p.m. Nurse.

CALLEN-LORDE COMMUNITY HEALTH

The Callen-Lorde Community Health Center offers comprehensive care, provided free of judgment and regardless of ability to pay to the LGBTQ+ community.

www.callen-lorde.org.
Chelsea: 356 West 18th St. New York, NY 10011 | Phone: (212) 271-7200.
Bronx: 3144 3rd Ave, Bronx, NY 10451 | Phone: (718) 215-1800.
Brooklyn: 40 Flatbush Ave Ext, Brooklyn, NY 11201 | Phone: (718) 215-1818.

Services

– Sliding fee scale.
– Adolescent Health, Crisis Text Line.
– Dental Care.
– Sexual Health.
– Behavioral Health.

PRIDE HEALTH CENTERS AT NYC HEALTH + HOSPITALS

NYC Health + Hospitals provides health services to all New Yorkers, regardless of their ability to pay or immigration status.

www.nychealthandhospitals.org/services/lgbtq-health-care-services
East Harlem: 1901 First Avenue (at 97th Street), New York, NY 10029 | Phone: (212) 423-7292.
Midtown: 462 First Avenue, New York, NY 10016 | Phone: (332) 259-0404.
Lower East Side: 227 Madison Street, New York, NY 10002 | Phone: (212) 441-5469.
Bronx: 1400 Pelham Parkway Street, Bronx, NY 10461 | Phone: (718) 918-7787.
Bronx: 234 East 149th Street 8th floor, Unit 8A Bronx, NY 10451 | Phone: (718) 579-5264.
Brooklyn: 760 Broadway Brooklyn, New York 1120 | Phone: (718) 963-8033.

Services & hours of operation

Hours of operation: Monday-Friday, 8:30 a.m.- 4:30 p.m.
— Transgender health care, including hormone therapy and gender-affirming surgery.
— Women’s and men’s health.
— General medical/specialty referrals.
— Preventive care services.
— Social work.

Updated on September 15, 2024

The Center

The Lesbian, Gay, Bisexual, and Transgender Community Center (The Center) offers the city’s LGBTQ+ communities services to support with mental health, legal services, housing assistance, and employment support. Youths ages 13-22 are welcome to participate.

Services are free and multifaceted. Please a list of services below:

Insurance Enrollment Assistance: Get free assistance navigating health insurance options offering comprehensive benefits and preventive care.
Community Casework:The Center offers a wide variety of LGBTQ+-affirming services, including access to mental health and trauma counseling, referrals to legal services, and connections to housing assistance.
Social Groups: Client may connect with a powerful and diverse community by joining one of our many social groups, including LGBTQ+ groups that center immigrants, people with disabilities, and ESL.
Economic Initiatives: The Center support LGBTQ+ job seekers with employment support services including resume editing, interview preparation, and safe escort to job interviews.

The Center is open seven days a week, 365 days a year and it is located in the historic West Village. Their complete address is 208 West 13 Street New York, NY 10011.

To learn more about The Center’s programs specifically for young people, please speak with a screening counselor at (646) 556-9300 or email youth@gaycenter.org.. To learn more about visit gaycenter.org

Updated on October 29, 2024

NYC Free Tax Prep

The city can help you file your taxes for free online or in person. The deadline to file your taxes is April 15.

To qualify, your income must meet income guidelines. Find out if you qualify at access.nyc.gov/programs/nyc-free-tax-prep.
Sign up for free tax preparation at getyourrefund.org/nyc.
Submit tax documents using your smartphone, tablet, or computer equipped with a camera.
An IRS-certified VITA/TCE preparer will verify your tax information and contact you.

Tax Preparation Options:

Drop-Off Service

Before visiting an NYC Free Tax Prep Site, make sure you gather all of your required tax documents.
Drop off your tax documents and pick up the completed return later.
The map of Tax Prep sites is available at https://a866-dcwpwb.nyc.gov/ftps_map/#/?search=%7B%7D.

In-Person Tax Prep

Make an appointment with certified volunteers.
Map available at https://a866-dcwpwb.nyc.gov/ftps_map/#/?search=%7B%7D.
Knowledgeable IRS-certified VITA/TCE volunteer preparers help you complete an accurate tax return. Sessions take a minimum of 30 minutes.

To learn more, visit nyc.gov/taxprep.

Updated on March 13, 2025

Safe Shelters for Teens

Homeless youth are young people who don’t have a stable or permanent place to live. The New York City Department of Youth and Community Development (DYCD) funds Runaway and Homeless Youth services, including Drop-in Centers, Crisis Services Programs, and Transitional Independent Living programs.

While there isn’t a central intake center available, youth can directly go to a drop-in center where they can find the assistance they need. Below, please find a list of options.

Eligibility
Young people between the ages of 14 to 24.

Services
Food, clothing, showers, laundry, and case management services are available.

Manhattan

The Door Manhattan
555 Broome Street, New York NY 10013.
(212) 941-9090. Mon-Thurs: 11 am-6 pm.

Ali Forney Center Manhattan
321W 125th Street, New York NY 10027.
(212) 206–0574. Mon to Friday, 10am to 6pm.

Safe Horizon Streetwork Project Manhattan
209 West 125th Street, New York NY 10027.
(212) 695–2220. Mon, Tues, Thurs–Sun: 12pm–6pm

Safe Horizon Streetwork Project Manhattan LES
33 Essex Street, New York NY 10002.
(646) 602-6404. Mon., Tues., Thurs. and Fri. 1 p.m. – 5 p.m.

Covenant House
460 West 41st Street, New York, NY 10036.
(212) 613-0300. 24/7.

Bronx

Cardinal McCloskey
333 East 149th Street, Bronx NY 10451.
(718) 993-5495 | (917) 304-5118. 24/7.

Brooklyn

Services Brooklyn

774 Rockaway Avenue, Brooklyn NY 11211.
(718) 685–3850. 24/7.

Sheltering Arms (Brooklyn)
1600 Central Avenue, Far Rockaway NY 11691. Tuesday through Saturday 11am – 7pm.
In person services: Social distancing and other DOH health guidelines will be followed.

Queens

Sheltering Arms (Queens)
89-74 162nd Street, 3rd Floor, Jamaica NY 11432.
(718) 526–2400 ext. 2077. 24/7.

Staten Island

Project Hospitality
27 Port Richmond Avenue, Staten Island NY 10302.
(718) 876–4752. 10am – 7am (21 hours).

For more information about shelter locations and services for youth, please visit www1.nyc.gov/site/dycd/services/runaway-homeless-youth.page
or call 311.

Updated on October 7, 2024.

National Parent Helpline

The National Parent Helpline® provides parents with advice and emotional support from a trained Advocate. It is a judgment-free, compassionate space for those needing immediate emotional support 24 hours a day, 7 days a week. Call, text or live chat.

The line offers multilingual information and referral services that address questions or concerns about a child or family.

Learn more by visiting www.nationalparenthelpline.org.

Updated on October 28, 2024.

Career Discovery NYC

At Career Discovery NYC, you can look at jobs in demand, learn about the skills needed, find a job that interests you, and apply for free training programs.

Go to www.careerdiscovery.cityofnewyork.us to find out more.

The Sharing Place Thrift Store

The Sharing Place Thrift Store, managed by the LSA Family Health Service in East Harlem, is dedicated to providing the community with gently used clothing, furniture, and household items at affordable prices.

The store may assist families facing emergencies by offering free goods to East Harlem residents who have previously engaged in services with LSA. LSA also food pantry services every Wednesday, health services, education, and family support, actively helping families in crisis throughout East Harlem and nearby areas.

To make the most of their sales, visit the store located at 333 East 115th Street, New York, NY 10029. It is open Monday through Saturday from 10:00 a.m. to 5:00 p.m.

For further details or to confirm holiday hours, please check www.thesharingplacenyc.com or call (646) 672-5203.

Updated on October 28, 2024

Prescription Discount Card Programs

Prescription assistance programs give out Rx cards to the community so that people can buy prescription drugs at a lower cost. This is a practical way to get more affordable medication when paying out of pocket.

Most pharmacies in New York participate in the program, and anyone can use these Rx cards. Unlike insurance programs, no income, age, pre-existing condition, deductible, or waiting period restrictions exist.

Visit the website of the specific Rx program to find specific medications and see how much you could save with an Rx card. To get an Rx card, please find below a list of prescription assistance programs:

After obtaining the Rx discount card, simply hand it to the pharmacist. It’s worth mentioning that those with insurance can use the card for medications not covered by their plan or if the discount results in a lower cost than their co-pay. You can also ask your pharmacist to compare prices for you.

Temporary Housing for Families with Children 21 and over

Adult Family Intake Centers (AFIC) are shelters for families composed of only adult members. The family must apply for shelter to ensure that they do not have an alternative housing option. AFIC location is at 400-430 East 30th Street, New York, NY 10016. AFIC is open 24 hours per day, including weekends and holidays.

Once an adult family arrives at AFIC, a caseworker interviews them. The caseworker inquires about their living situation and explains the services that may help them avoid shelter altogether.

Families may be assigned a temporary shelter placement for up to 10 days while DHS investigates the information provided during the interview. Based on the investigation, DHS determines whether the family is eligible or ineligible for shelter based on whether they have fully cooperated with the application and eligibility process and/or have other housing options available to them.

Learn more about the intake and documentation process at www.nyc.gov/site/dhs/shelter/families/adult-families-applying.page.

Updated on October 7, 2024.

Disaster Relief & Recovery

A disaster is an occurrence disrupting the normal conditions of existence and causing a level of suffering that exceeds the capacity of adjustment of the affected community. Some examples are nor’easters, severe storms with flooding, and power outages.

Learn how to prepare and what resources are at your disposal:

Find a Safe Place to Go
Visit a Disaster Recovery Center (DRC) to talk with someone in person for guidance or information. To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 10029.

Disaster Relief Resources and Temporary Sheltering Assistance
► You can apply online or with the FEMA App to manage your disaster application. Your Social Security Number (SSN) is required.
► If you are eligible for Transitional Sheltering Assistance, FEMA will pay the cost to stay in certain lodging providers for a limited period. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list of participating locations to see if they have availability in the area you have selected.
► Find open shelters with the American Red Cross Greater NYC

Disaster Unemployment Assistance
DUA is a federal program that provides payments to people in a federally declared disaster area who have lost work or income as a direct result of the disaster. You must first file for regular Unemployment Insurance by calling the NYS Department of Labor at 888-209-8124.

Help with Expenses After a Disaster
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.

Coping with Stress Related to Disasters
The NYC Department of Health and Mental Hygiene helps New Yorkers. Contact NYC Well at 888-692-9355 for counseling and resources.

Information Resources
► Preparedness Actions Education
► NYC Emergency Management Office 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
► Notify NYC App
► Know Your Zone (Hurricanes)

Updated on October 24th, 2024.

Discounted Telephone Service by Lifeline Assistance

The Lifeline is a federal program offering a monthly phone or internet service discount. Landline consumers receive a bill credit, and wireless users receive mobile internet and phone services at discounted pricing.

To receive mobile internet and/or phone discounts, check if your current phone or internet provider offers it or enroll in a company that does. Check the companies’ lifeline programs below.

– AT&T www.att.com/wirelesslifeline
– Spectrum www.spectrum.net/support/home-phone/new-york-lifeline-phone-credit
– T-Mobile en.t-mobilepr.com/Lifeline
– Verizon www.verizon.com/support/residential/account/manage-account/lifeline-discount

You can qualify for the Lifeline program if you meet the following criteria:

–> Your income is at or below 135% of the Federal Poverty Guidelines OR
–> You participate in one of the following programs
— Supplemental Security Income (SSI) OR
— Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps OR
— Medicaid OR
— Federal Public Housing Assistance OR
— Home Energy Assistance Program (HEAP) OR
— Family Assistance/Safety Net Assistance OR
— National School Lunch Program

2022 Poverty Guidelines

Household Size
1 $18,347
2 $24,719
3 $31,091
4 $37,463
5 $43,835
6 $50,207
7 $56,579
8 $62,951
Add $6,372 for each additional person.

Visit www.lifelinesupport.org or call 1-800-234-9473 for the latest income guidelines.

Lifeline eligibility is automatically verified annually. Each household gets one Lifeline discount. You can apply to Lifeline in two different ways, depending on the type of benefit you get, whether federal or state-based.

You have State-Based Benefits

If you receive benefits from state programs like HEAP or the school lunch program, ask your phone company about their Lifeline Program when you call them.

Federal Benefits

If you receive benefits from a federal program like SNAP or Medicaid, you should send your application to the Universal Service Administrative Company (USAC), which runs the government Lifeline program. To see if you are eligible for the program and to apply, go to www.usac.org.

Updated on July 14, 2024

Important City Phone Numbers

IN AN EMERGENCY
Call 911 when you are in immediate danger or witness a crime in progress. Call 911 if you have a serious injury or life-threatening medical condition.

CONTACTING THE CITY
311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
or visit NYC.gov when you need access to non-emergency services or information about City government programs. Do not call 311 for emergencies. 311 outside of New York City is 212-NEW-YORK (212-639-9675).

CONTACTING THE NEW YORK POLICE DEPARTMENT
Call 911 when you are in immediate danger or witness a crime in progress.
NYPD General Inquiries: 646-610-5000
NYC victim hotline number: 866-689-4357
Sex Crimes Report Line: 212-267-RAPE
Crime Stoppers: 800-577-TIPS
Crime Stoppers (Spanish): 888-57-PISTA
Missing Persons Case Status: 212-694-7781
Terrorism Hot-Line: 888-NYC-SAFE
Gun Stop Program: 866-GUN-STOP
Cop Shot: 800-COP-SHOT
Local Precincts

TO REPORT A UTILITY OUTAGE
Con Edison 24-hour hotline: 1-800-752-6633 (TTY: 800-642-2308)
PSEG Long Island 24-hour hotline: 1-800-490-0025 (TTY: 631-755-6660)
National Grid 24-hour hotline: 718-643-4050 (TTY: 718-237-2857)

GET INFORMED
NYC Emergency Management on Facebook and Twitter
www.facebook.com/NYCemergencymanagement | @nycemergencymgt
Notify NYC
Register for free emergency notifications by getting the free mobile application, visiting NYC.gov/notifynyc, calling 311, or following @NotifyNYC on Twitter.

Download a City Emergency Reference Card.

Immigration Help

No matter what your immigration situation is, everyone in New York can get free, safe immigration legal help over the phone. If you have questions about accessing city services, call the NYC Immigrant Affairs Hotline at 212-788-7654 from Monday to Friday, 9 a.m. to 5 p.m., or email askmoia@cityhall.nyc.gov.

LEGAL HELP

To obtain free and secure assistance with immigration legal matters, don’t hesitate to contact the city’s immigration legal hotline at 800-354-0365 or 212-788-7654. The hotline is available from Monday to Friday, between 9 AM and 5 p.m. Otherwise, see other resources below.

Make the Road

Make the Road NY is community organization that helps people with legal services in the areas of immigration, housing, employment, and benefits for everyone. Call their main office in Brooklyn at (718) 418-7690 or see all of their offices (Bushwick (Brooklyn), Jackson Heights (Queens), Port Richmond (Staten Island), Brentwood (Long Island), and White Plains (Westchester)) addresses here.

Neighborhood Defenders (NDS)

The Immigration Defense Practice is a non-profit law firm that help the immigration consequences of involvement in criminal justice and child welfare systems.
Immigration attorneys are dedicated to defending people facing individuals deportation in Immigration Court. They also provide assistance with benefits such as adjustment of status, renewal of work permits and green cards, citizenship applications, asylum claims, and DACA.

If you or someone you know would like legal support regarding immigration, consider calling NDS at (212) 876-5500.

Bronx Defenders

The Bronx Defenders, a legal aid organization, is based in the South Bronx and provides a range of services to clients and community members. Their lawyers represent Bronx residents in Criminal, Family, Housing, and Immigration Court proceedings.

If the police or child welfare agency (ACS) has contacted you and you do not have legal representation, consider calling the Bronx Defenders’ legal emergency hotline at 347-778-1266 or visiting their office at 360 161st Street, Bronx, New York. Learn more about their services by visiting their website at https://www.bronxdefenders.org/clients-community/help.

Brooklyn Defenders

If you need help with someone who has been arrested or detained by ICE, call BD Immigration Practice at (718) 564-6290. If you need advice about your immigration status, contact the Immigration Practice at (718) 564-6290.

To learn more about your Brooklyn Defenders, visit their website at https://bds.org/get-help#ice-or-deportation.

IDENTIFICATION CARD

Everyone who lives in New York City and is at least ten years old can get a free IDNYC card. Find out how to get one at https://a069-idnyconlineportal.nyc.gov/IOPWeb. Anyone in New York can get an IDNYC, no matter their citizenship, residency, visa, or legal immigration situation.

HEALTHCARE

There are low-cost or free health services in New York City for New Yorkers who do not qualify for or cannot afford health insurance based on federal guidelines. Please see the options below.

NYC Health + Hospitals/ NYC Care

NYC Health + Hospitals, also known as H+H, offers emergency care, general health care, check-ups, immunizations, and more. To reach the center closest to you, call 718-387-6407. To sign up for health care plans, such as the NYC Care program, call 646-NYC-CARE (646-692-2273) or go to nyccare.nyc.

Please remember that NYC Care is not health insurance. NYC Health + Hospitals’ health care access program guarantees services to uninsured New Yorkers.
NYC Care offers a membership card, a regular doctor, high-quality customer service, affordable prescriptions, and more as if it were health insurance.
There are no membership fees, monthly fees, or premiums. You will pay according to your budget.
Call (646) 692-2273 for more information and apply to NYC Care.

Affordable or Free Clinics for Adults

A free clinic is a private, non-profit, community-based group that helps low-income, uninsured, or underinsured people get medical care for little or no cost. They do this by working with other health providers paid by federal programs or using volunteer medical professionals. See a directory of clinics in the linked handouts below.

Manhattan cap4kids.org/newyorkcity/files/manhattan-affordable-care.pdf
Bronx cap4kids.org/newyorkcity/files/bronx-affordable-care.pdf
Brooklyn cap4kids.org/newyorkcity/files/brooklyn-affordable-care.pdf
Queens cap4kids.org/newyorkcity/files/queens-affordable-care.pdf
Staten Island cap4kids.org/newyorkcity/files/staten-island-affordable-care.pdf

Pregnancy Medicaid

Pregnant people can get free Medicaid care through the New York State Department of Health.

If you’re pregnant and uninsured, you may qualify. How much you earn will determine if you qualify. Call the Growing Up Healthy Hotline at 800-522-5006 for information to see if you qualify.
Coverage is available regardless of immigration status.
To sign up, visit the NY State of Health Marketplace at nystateofhealth.ny.gov even if the enrollment period has closed.
Call 311 for assistance with your application.
Your baby will receive health care for at least one year after birth.

To learn more about Medicaid for pregnant people, go to access.nyc.gov/programs/medicaid-for-pregnant-women.

CHILDREN’S MEDICAL INSURANCE

New York City manages a type of public insurance known as Child Heath Plus. Depending on your income, the amount you pay each month may be fully subsidized, somewhat subsidized, or not subsidized at all. The monthly fee however is capped at three children for bigger families.

Child Heath Plus
Your child is eligible for Child Health Plus if:
– It is less than 19 years old.
– It is not eligible for Children Medicaid.
– It cannot be covered by other health insurance.
– It resides in New York State, no matter its immigration status.

One of the good things about Child Health Plus is that there are no annual deductibles. You can also sign up your kid for it at any time of the year through the NY State of Health.

Learn if your child qualifies for either Medicaid or Child Health Plus at health.ny.gov/health_care/child_health_plus/eligibility_and_cost. For other questions, call this toll-free number: 1-800-698-4KIDS (1-800-698-4543), and ask about Child Health Plus or Children’s Medicaid. If you are hearing impaired, call the TTY number, 1-877-898-5849.

Eye Care

Union Square Eye Care
Receive excellent, thorough, and focused family eye care. Walk-ins, same-day appointments, and patients of all ages are welcome at the clinic. The facility offers sliding-scale services to those without eye insurance and takes Medicaid and most insurances. No patient is turned away.

Harlem Location. 1815 Madison Avenue@118^th Street, New York, NY 10035 . Phone: 212-844-2020 | Fax: 212-844-1141
Hours of operation: Monday-Friday 8am-5pm
Bus: M1, M116,M102 | Subway: 2,3,6 to 116^th.
Schedule an appointment here.

Union Square Location. 235 Park Avenue South – 2nd(19th St), New York, NY 10003. Phone: 212-844-2020 | Fax: 212-844-8221
Hours of operation: Monday-Friday 8am-5pm | Subway: 4,5,6,L,Q,N,R,W to 14^th| Bus: M1,M2 or M3 to 18^th St
Schedule an appointment here.

Find more information at www.usqeyecare.com.

Updated on May 16, 2024

Sending a Cease Debt Collection Communication Letter

If you ever feel overwhelmed by debt collectors, you have the right to ask them to stop contacting you. You can send them a letter to request this, and they must respect your wishes.

If you’re not sure what to say or how to send it, look at the sample letter below:

[Date]
[Your name]
[Your return address]
[Debt collector name] [Debt collector Address]

Re: [Account number for the debt, if you have it]

Dear [Debt collector name],

I am responding to your contact about a debt you are attempting to collect. You contacted me by [phone/mail], on [date]. You identified the debt as [any information they gave you about the debt].

Please stop all communication with me and with this address about this debt.

[If you dispute the debt, include the following:] Record that I dispute having any obligation for this debt. If you forward or return this debt to another company, please indicate to them that it is disputed. If you report it to a credit bureau (or have already done so), also report that the debt is disputed.

Thank you for your cooperation.

Sincerely,

[Your name]

To find sample letters that better fit your situation, visit the Consumer Financial Protection Bureau at www.consumerfinance.gov/ask-cfpb/what-should-i-do-when-a-debt-collector-contacts-me-en-1695.

Once you print and sign your letter, visit your local post office and request a “Return Receipt” when sending your letter. It confirms delivery with the recipient’s signature. While it may cost a bit more, ensuring the collector received your letter is important for two key reasons:

If you know they received your letter, you know they are required by federal law to stop contacting you.
Also, if this ever became a debt collection case in court, you can use the receipt in your trial.

Keep a copy of the letter for your records in case you need it later!

Once the collector receives your letter, they can only reach out again if they’re moving forward with legal actions like a lawsuit. Just a quick note: your original creditor can still contact you. Remember, sending that letter doesn’t erase your debt, so it’s important to keep up with your payments. And if you ever get a letter about a lawsuit, be sure to take it seriously and don’t ignore it!

For help about how to deal with debt and debt collectors, see below.

Resources

Mobilization for Justice, Inc.’s Consumer Rights Project

www.mobilizationforjustice.org/projects/consumer-rights-project
212-417-3881. Call on Thursdays from 10:00 a.m. to 2:00 p.m.

Law Help NY

www.lawhelpny.org/issues/consumer
Free Resources

Consumer Financial Protection Bureau

www.consumerfinance.gov/consumer-tools/debt-collection
Consumer Education

Updated on December 3, 2024

Federally Qualified Health Centers

Federally Qualified Health Centers (FQHCs), also known as free clinics, provide medical services regardless of whether you have health insurance or are eligible for it.

FQHCs use a sliding fee scale based on your income, so you pay what you can afford. The scale provides discounts based on your family size and income.

Locate a Federally Qualified Health Center by address or county at findahealthcenter.hrsa.gov.

Find a Job

People in NYC can get free training and get ready for work at no cost.

Sign up for an employment event, find training opportunities, or participate in workshops and services to help you prepare for job interviews. Learn more at jobs.nyc.gov.

Child Safety Booklet

The Administration of Child Services in NYC has created a helpful safety booklet filled with friendly tips for parents and caregivers. It aims to keep little ones safe by sharing advice on preventing some common and serious injuries.

The booklet is a great resource with scientific evidence to help you create a safe environment for your child. It is available in many languages.

Download a safety booklet by visiting www1.nyc.gov/site/acs/child-welfare/take-good-care.page

Updated on October 29, 2024

Family Assessment Program for Families with Teens

New York City Administration for Children’s Services Family Assessment Program (FAP) offers valuable support to families with children up to 18 years old who are navigating challenges in their relationships. FAP is a constructive resource designed to help families address challenges and find positive resolutions without the need for court involvement.

FAP services focuses on assessment, tailored advice, counseling, and connecting families with a variety of community and home-based services. By strengthening family ties and reducing conflicts they seek to improve families relationships.

If your child is facing any of the following issues, FAP can provide assistance:

Skipping School: If your child frequently misses school or has difficulties with teachers or specific classes, we can help address these issues and improve their educational experience.
Running Away: If your child is missing often or consistently runs away from home, FAP can provide guidance and strategies to help ensure their safety and well-being.
Substance Use: If your child is using drugs or alcohol, FAP can connect you with resources and support to promote healthier choices and behaviors.
Negative Peer Influences: If your child is associating with friends who have a negative impact on their behavior, FAP can help you explore ways to encourage more positive relationships.
Mental Health Struggles: If your child is dealing with mental health challenges, FAP can offer support and resources to help them navigate their feelings and find the right care.
Defiant or Dangerous Behavior: If your child is displaying behavior that is defiant or puts themselves or others at risk, FAP can work with you to develop effective strategies for managing these behaviors.

When you reach out to FAP for assistance, a dedicated social worker specializing in family crisis resolution will conduct an interview if you choose to participate.

It’s important to note that families do not need to have an open investigation with ACS to receive help. However, if your family is referred to a preventive agency contracted through FAP, a case will be voluntarily opened. This voluntary case differs from a standard ACS child welfare investigation, ensuring your family receives the appropriate support.

FAP locations are available throughout the city and they are open Monday – Friday, from 9:00 a.m to 5:00 p.m. Email your inquiries at FAPinquiry@acs.nyc.gov.

Learn more about FAP at www.nyc.gov/site/acs/justice/family-assessment-program.page.

Updated on October 29, 2024

Cooling Centers

When it’s very hot and humid, it’s important to take care of yourself. New York City opens cooling centers during dangerous heat waves.

If you’re uncomfortable outside, remember that these safe spaces are available to help you. In the summer, locate heating centers near you at https://maps.nyc.gov/cooling-center.

Updated on October 21st, 2024

NYS Health Plan Market Place

Commercial healthcare insurance plans cover your medical expenses, so you don’t have to pay upfront. Choose a plan that fits your individual and family health needs.

To get commercial health insurance you must enroll as client in the New York State (NYS) Marketplace. To qualify you must be a New York state resident, US citizen, national, or lawfully present immigrant.

If you are eligible for public health insurance like Child Health Plus or NYS Medicaid (based on your income), different immigration rules may apply. Please note that current incarceration disqualifies eligibility.

Learn more about the health insurance marketplace and plans at nystateofhealth.ny.gov. For a guide about health services coverage go to healthinsurance.org/states/health-insurance-new-york.

New York Public Libraries

New York Public Libraries offer free classes and resources to advance your education journey.

Search for classes, location, and dates at www.nypl.org/events/classes/.

Updated on September 9, 2025

INCLUDEnyc (Navigation Support for Educational Resources & Programs for Children with Disabilities)

INCLUDEnyc provides training and information to families with children and young people (age 0-26) with disabilities in New York City.

Connect with www.includenyc.org to get informational support about:

Education resources and programs.
Navigating NYC schools and applications.
Special education.
Developmental disability services.
Busing/specialized transportation.
Bullying and behavior.
Family issues.
Child socialization.
Recreation.
Financial support, health, legal services and more.

To learn more about INCLUDEnyc’s informational services visit their website at includenyc.org/help-center/resources or contact them via:

Phone at (212) 677-4650.
Text at (646-693-3175) for English.
Text at (646) 693-3157 for Español/Spanish.
Text through Whatsapp at (212) 858-0795.

Updated on October 11, 2024

Access to Child Education Advocacy Services

AFC, or Advocates for Children of New York, is a community organization that helps students in New York City who are having problems with school, have special needs, or are being treated unfairly by providing them with education and knowledge.

AFC helps children from low-income families from the moment they are born until they are 26 years old. To get services, call their education support at (866) 427-6033 between 10 a.m. and 4 p.m., Monday through Thursday, or email info@advocatesforchildren.org.

In addition, AFC also offers free workshops and training sessions to help parents develop the skills to advocate for their children successfully. Check out their website for event information at https://advocatesforchildren.org.

OTHER SPECIAL NEEDS ADVOCACY RESOURCES

• Information about supports, services, and the special education process
https://includenyc.org/help-center
English (212) 677-4660
Español/Spanish (212) 677-4668

• Laws and Regulations Related to Special Education and Students with Disabilities
www.nysed.gov/special-education/laws-and-regulations-related-special-education-and-students-disabilities

• Resolving Disputes with Your School with Due Process Hearings
www.nyc.gov/site/oath/special-ed/due-process-hearings.page

• Legal Help
— Assistance with Legal Services NYC (non-profit)
www.legalservicesnyc.org/what-we-do/practice-areas-and-projects/access-to-education
The legal assistance hotline is open Monday through Friday from 9:30 am to 4 pm. Call 917-661-4500 to speak to an intake officer in any language.

— Assistance with Legal Aid NYC (non-profit)
legalaidnyc.org/get-help
You can reach any Legal Aid staff member by calling their main number, 212-577-3300.

Updated on May 29, 2024

Literacy Partners

Literacy Partners offers free classes and workshops for parents to help them get better at reading and speaking. These classes are for families in all five boroughs, and there are online options for Spanish-speaking families.

To view classes go to https://literacypartners.org/intensive-classes/ and to view workshops go to https://literacypartners.org/community-workshops/.

Updated on September 9, 2025

AVAIL NYC

AVAIL is a safe place that provides social, emotional, spiritual support to people facing an unexpected pregnancy.

Client advocates meet one-on-one with clients to offer support and resources. They share helpful information about insurance, nursery care subsidies, housing options, and job programs, all tailored to your needs. Their goal is to provide individualized support throughout your pregnancy and decision-making journey. Just keep in mind that AVAIL is not a medical provider.

Contact AVAIL calling at (212) 689-1705 or texting 234-201-0532 to have a short consultation or ask a question. If you prefer email, reach AVAIL at support@availnyc.org.

Learn more at www.availnyc.org.

Updated on November 12, 2024

Medicaid for Pregnancy

People who are pregnant can get free Medicaid care through the New York State Department of Health.

If you’re pregnant and uninsured, you may qualify. How much you earn will determine if you qualify. Call the Growing Up Healthy Hotline at 800-522-5006 for information to see if you qualify.
Coverage is available regardless of immigration status.
To sign up, go to the NY State of Health Marketplace at nystateofhealth.ny.gov even if the enrollment period has closed.
Call 311 for assistance with your application.
Your baby will receive health care for at least one year after its birth.

To learn more about Medicaid for Pregnant Women go to access.nyc.gov/programs/medicaid-for-pregnant-women.

Updated on February 26, 2024

Healthy Start Brooklyn (Pregnancy and Parenting Classes for Brooklyn Residents)

Healthy Start Brooklyn helps expectant and new parents in Brooklyn by offering support programs and classes. All expectant or new parents can join.

Classes teach about childbirth, parenting, breastfeeding, fatherhood, and healthy living. To learn more about their programs, visit www1.nyc.gov/site/doh/health/neighborhood-health/healthy-start-brooklyn.page. To register for classes, call us at (844) 919-1123. If you’d rather email, you can reach them at HealthyStartBrooklyn@health.nyc.gov.

Updated on November 12, 2024

Room To Grow NYC (Parenting Support & Education/Baby Essentials)

Room to Grow is a committed three-year program that supports families raising babies born into low-income circumstances by providing essentials, child-raising education, and connections to community resources.

Ideally, all families are welcome to apply for the program, but special attention is given to those eligible for benefits such as SNAP, WIC, TANF, etc. There are no requirements around citizenship, age, marital or relationship status, or number of children.

To learn more about parenting and helping your baby develop, consider applying to Room to Grow at www.roomtogrow.org/apply-now.

For more information, call (212) 620-7800 or visit www.roomtogrow.org.

Updated on October 28, 2024

Nurse Family Partnership (First-Time Pregnant Moms)

The Nurse-Family Partnership is a valuable home visitation program offered at various locations in New York City available to first-time mothers with limited incomes.

The program provides essential guidance on baby care, supporting them throughout their pregnancy, and helping them navigate the transition as they welcome their new baby. It’s a constructive resource to foster confidence and skills for a positive parenting experience.

NYC Nurse-Family Partnership is available to anyone in New York City who:

Is 28 weeks pregnant or less with their first baby.
Meets income requirements. Call or text (844) 637-6667 to learn about income requirements.
Are first-time mothers, regardless of age, immigration status, or gender identity.

Learn more by visiting www.nursefamilypartnership.org, calling or texting (844) 637-6667, or finding your agency on the NFP homepage.

Updated on October 28, 2024

Her Justice

LEGAL HELP

Her Justice is a non-profit law firm that assists low-income New York City women with serious legal issues who have been victims of domestic abuse.

Her justice offers support through legal advice on orders of protection, child custody, visitation, child support, and divorce. If you have been a victim of violence and you are an immigrant, you can be helped with battered spouse waivers and U-Non-Immigrant-Status petitions under the Violence Against Women Act (VAWA).

Contact them at 212-695-3800 (not a hotline). Learn more about their educational and legal services by visiting https://herjustice.org.

Updated on May 29, 2024

Child Support Services (Financial Support by Non Custodial Parent)

Child support refers to the provision of financial funds by a parent who does not have custody of a child. If you are the custodial parent of your child and your child necessitates financial support, you have the option to open a case to get child support.

To file a child support petition, visit the Human Resources Administration (HRA) website at www.nyc.gov/site/hra/help/child-support-services.page.

Through the Office of Child Support Services (OCCS), the HRA will receive, process, and assist you in getting the following services:

• Locating your child’s other parent
• Formalizing parenting arrangements
• Establishing a support order (this opens the case in Family Court) and
• Facilitating funds transfers to you

You don’t have to be a citizen to get this service and you won’t be asked about your immigration status.

For more information, visit access.nyc.gov/programs/child-support-enforcement or email dcse.cseweb@dfa.state.ny.us.

Resources

• Office of Child Support Services (OCSS)
www.nyc.gov/site/hra/help/child-support-services.page

• NYC ACCESS HRA Child Support Mobile App
www.nyc.gov/site/hra/help/childsupportmobile.page

• Child Support Calculator
https://www.nyc.gov/site/hra/help/child-support-calculator.page

• Technology needs with Computers, Internet, Phones, Scanners, Printers
familylegalcare.org/techhub

• Custody and Visitations
ww2.nycourts.gov/COURTS/nyc/family/faqs_custodyandvisitation.shtml

• Legal Help
familylegalcare.org/how-family-legal-care-helps

Updated on May 29, 2024

Home Water Assistance Program

The Home Water Assistance Program (HWAP) provides an annual, non-refundable credit to homeowners with limited income. Call 311 for assistance.

If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $145. You do not have to enroll in the Home Water Assistance Program. A credit will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”

Learn if you qualify here.

To learn more, go to portal.311.nyc.gov/article/?kanumber=KA-02789

Updated on November 7, 2024

Fatherhood Initiative

DYCD’s Fatherhood Initiative helps fathers reconnect with their children and develop essential parenting skills by helping each participant (1) increase engagement and responsibility in his relationship with his child/children, and (2) provide material and financial support to his child/children.

Services provided by the program:

Individual and family counseling
Assistance with child support and arranging child visitation
Mediation and conflict resolution training
Employment counseling and referrals; HSE and ESOL referrals
Father-to-father mentoring

Services are provided upon referral. Ask about the program at 800-246-4646 or 646-343-6800 to find out how to enroll. Learn more at www.nyc.gov/site/dycd/services/family-support/fatherhood-initiative.page

Updated on October 28, 2024

MotherToBaby NY (Medications and Pregnancy Risk Hotline)

MotherToBaby NY, based at the University of Rochester, serves as a valuable resource for anyone seeking guidance on the benefits and risks associated with various exposures during pregnancy or breastfeeding.

Whether you have questions about medications, vaccines, chemicals, herbal products, substances of abuse, or maternal health conditions, they are dedicated to providing clear and helpful information to support your journey.

MothertoBaby offer free information for pregnant and breastfeeding people, their families, health professionals, and the general public. You can ask questions or get support through chat, text, phone, or email.

For individual inquiries call (585) 275-3638 or 1 (844) 352-3420 (toll-free). You can also contact them at MotherToBaby@urmc.rochester.edu.

To learn more about MothertoBaby services visit www.urmc.rochester.edu/ob-gyn/maternity-services/mother-to-baby.aspx

Updated on November 12, 2024

Lead Treatment and Prevention Center at Children’s Hospital at Montefiore

The Montefiore Regional Lead Treatment and Prevention Center helps patients through education, environment changes, nutrition, and medical care. This includes in-hospital chelation therapy based on the level of lead poisoning.

You need a doctor’s referral to make an appointment. The Montefiore Lead Center is located at 3415 Bainbridge Avenue, Bronx, NY 10467.

When you come to the Children’s Hospital at Montefiore for an appointment, please bring:

1. The patient’s latest blood lead level results.
2. Information about recent renovations or changes in the home.
3. Any inspection reports from the Department of Health or the Department of Housing.
4. Other details about possible sources of lead exposure.
5. The referral document from your doctor.

For more information, contact the Montefiore Regional Lead Treatment and Prevention Center at (718) 547-2789 or email LeadProgram@montefiore.org.

Learn more here: www.cham.org/programs-centers/lead-poisoning-treatment-prevention-program.

Updated on October 24th, 2024

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is a federal government program that pays healing and cooling bills for low-income renters or homeowners. Although HEAP can help you with your annual energy costs, it is not meant to cover all of your payments.

It’s important that you continue to pay your energy bills as usual.

Through several program components, HEAP provides people with cash benefits to:
— Help pay heating and electricity bills every month 2 (HEAP Regular)
— Get a window- or portable- air conditioner (AC) – (Cooling Assistance)
— An emergency cash benefit to help pay bills when utilities are about to be turned off (HEAP Emergency)
— Cash to clean hot equipment – (Clean and Tune)
— Cash to help fix or replace hot or cold equipment – (HERR)

Regular HEAP

HEAP Regular is a monthly benefit with a determined cash amount to help pay your electricity bills.

The amount of cash benefit you will receive depends on your household’s income, the number of people in your household, and whether heat and utilities are included in your rent or paid separately. If you pay your electricity provider directly, you may receive cash or credit from them, and New York State will reimburse the provider.

To be eligible for the HEAP Regular program:

— Someone in your family is a citizen or qualified non-citizen of the United States (lawful permanent resident; refugee; asylee; battered spouse and children; victim of trafficking; or individual from certain countries), AND
— Your monthly income from all sources, like returns, discounts, and allowances before taking out any costs or taxes for your family, is at or below the current income guidelines for the size of your family, AND
— You get assistance from the Supplemental Nutrition Assistance Program (SNAP,) OR
— You are given temporary assistance (TA), OR
– Your Social Security Income (SSI) code is A, which means you receive additional funds for living alone.

Find the most current income guidelines at access.nyc.gov/programs/home-energy-assistance-program-heap/#determine-your-eligibility.

**HEAP regular applications usually begin in November**

To apply for financial aid, create a Human Resource Administration (HRA) account at a069-access.nyc.gov/accesshra and start your application. The HEAP application form is also available at www.nyc.gov/assets/hra/downloads/pdf/heap_application.pdf. **Remember that your name must be on the electricity bill to get the benefit**

For instructions on how to fill out the HEAP Regular benefit application form, go to page 2 of this PDF www.nyc.gov/assets/hra/downloads/pdf/heap_application.pdf. After you send in your application, you may be called for a phone interview to determine your eligibility. Apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.

Resources

ConEdison Financial Assistance: You may qualify for a discount on your monthly energy bill if you receive benefits from the following eligible governmental assistance program. Learn more at www.coned.com/en/accounts-billing/payment-plans-assistance/help-paying-your-bill
NYC Utility Assistance Programs and Resources: www.nyc.gov/assets/hpd/downloads/pdfs/services/nyc-utility-assistance-programs.pdf
HEAP Regular Application Form: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/LDSS-3421.pdf
Documents to Support Qualifying Requirements: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance
Tracking of Application Status: a069-access.nyc.gov/accesshra
Energy Saving Tips by the New York State Energy Research and Development Authority (NYSERDA): www.nyserda.ny.gov/Residents-and-Homeowners/At-Home/Energy-Saving-Tips

**Certain types of income, including loans, reimbursement for employment or medical expenses, foster care payments, and earned income tax credits, are not considered in determining eligibility for HEAP. Also, assets are not considered eligible for HEAP.**

Emergency HEAP Benefit

Emergency HEAP assists if your utilities or heat are about to be turned off or have been turned off for nonpayment. The amount of emergency HEAP depends on the size of the home and the emergency.

You may be eligible for an Emergency HEAP benefit if:

— The heating and/or electric bill is in your name, AND
— Your household’s available resources are:
—less than $2,500 OR
—less than $3,750 if any member of your household is age 60 or older or under age 6.
AND
— Your household’s total monthly income is at or below the current income guides for your household size as posted in the table below, OR
— You receive Supplemental Nutrition Assistance Program (SNAP) benefits, OR
— You receive Temporary Assistance (TA), OR
— You receive Code A Supplemental Security Income (SSI) Living Alone

Apply Over the phone by contacting the Human Resources Administration (HRA) at (718) 557-1399. Their working hours are Monday through Friday: 8 a.m. to 5 p.m.
We advise to call at 8 a.m. to get to staff. You may need your own interpreter.

HEAP Emergency Application Form: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/LDSS-3421.pdf.

For Children and Families: Prevention Assistance and Temporary Housing (PATH)

Families with children experiencing homelessness can apply for shelter at the Department of Homeless Services’ Prevention Assistance and Temporary Housing (PATH) center. PATH is open 24 hours a day, seven days a week (including holidays and weekends). They process shelter applications from 9 a.m. to 5 p.m. Find the center at 151 East 151st Street, Bronx, NY 10451.

Eligibility
Families who do not have alternative housing options will be offered a permanent shelter placement. Families with children younger than 21, families with a pregnant woman, and pregnant women are eligible.

Services
PATH will identify housing needs, provide resources to help prevent homelessness, and place families experiencing homelessness in a shelter. All families will be offered a temporary shelter placement during the application process. Interpreter assistance will be available.

How It Works
Once you arrive at PATH, you will first be interviewed by a Human Resources Administration (HRA) caseworker. The caseworker will inquire about your living situation and explain the services that may help you avoid entering shelter, including family mediation, anti-eviction legal services, out-of-city relocation assistance, the Family Homelessness Eviction Prevention Supplement (FHEPS), or a One-Shot Deal through HRA.

You may be assigned a temporary shelter placement for up to 10 days while DHS investigates the information provided during the interview. Based on the investigation, DHS determines whether you are eligible for shelter based on whether you have fully cooperated with the application and eligibility process, and have other housing options available. Reasons you might be denied shelter include:

Failure to prove that all members in your case belong to one family
Failure to attend meetings and interviews
Attempting to add someone to the “household” who does not qualify under PATH standards, or did not provide adequate information on this individual
Failure to provide an incomplete 2-year housing history
Other housing options are available to you

If the shelter system deems you ineligible for shelter, you have the right to reapply by phone. The phone number will be provided on your denial notice. However, if you are logged out of the shelter system, you must visit the shelter in person to reopen the application process.

Updated on October 7, 2024

PEHSU

The Region 2 Pediatric Environmental Health Specialty Unit (PEHSU) provides information about environmental health issues in children. Region 2 PEHSU serves New York, New Jersey, Puerto Rico, and US Virgin Islands.

Examples of environmental exposures that the PEHSU can assist with are the following:

Air and water pollution.
Heavy metals such as lead and mercury.
Asthma triggers such like mold and pesticides
Chemicals in consumer products.

PEHSU team is available to discuss environmental concerns with healthcare providers, public health agencies, and the public. All calls are free and confidential.

Contact PEHSU at pehsu@mssm.edu or call (866) 265-6201

For more information about PEHSU visit wwww.icahn.mssm.edu/pehsu.

Updated on February 4, 2025

Fair Fares NYC

FairFaresNYC is a one-year program designed to help low-income New York City residents ages 18 to 34 save on transportation costs with a 50% discount on MetroCards! It’s a great way to make getting around the city more affordable. Plus, it even includes discounts for paratransit rides!

To be eligible, you need to be between 18 and 64 years old. If your child is under 18, don’t worry—students get a discounted MetroCard through their schools. And for those over 64, you can get the MTA senior discount metro card program. For more information on discounts for seniors go to https://www.mta.info/fares/reduced-fare.

In addition, your income needs to be at or below 145% of the federal poverty line, which you can check in the table below. Your immigration status will not affect your eligibility for Fair Fares.

Keep in mind that SSI payments, unemployment benefits, pensions, and retirement count as income, but SNAP payments does not. Take note that only the head of the household can receive the Fair Fares discount, but if other adult family members need help with transportation costs, they can apply on their own as well.

Household Size	Income
1	$22,692.50
2	$30,667.50
3	$38,642.50
4	$46,617.50
5	$54,592.50
6	$62,560.50
7	$70,542.50
8	$78,517.50

How to Apply
When you’re ready to apply, simply download the ACCESS HRA Mobile App to submit any required documents. If everything checks out, you’ll receive your MetroCard in the mail within 2-3 weeks. Before that you will not need to do an interview. If you cannot apply online, just call 311 or DSS at 718-557-1399.

A fast-track enrollment is available to the head of the household that is receiving SNAP or cash assistance. During the application process, the income verification part will be omitted.

Para-Transit Rides
Also, please note that you can’t combine a paratransit discount with a bus/subway discount at the same time. All para-transit rides get the same 50% discount. If you’re already a Fair Fares NYC customer and are enrolled in Access-A-Ride, you can activate this discount by logging into nyc.gov/accessfairfares and updating your account.

For more information on the Access-A-Ride program go to www.mta.info/accessibility/access-a-ride.

More Information
Discount cards are active for a year, so don’t forget to renew it after that. If you need to replace a MTA damaged or lost card, feel free to visit any Fair Fares NYC location. You can find an office at www.nyc.gov/site/fairfares/contact-us.And if you need help with more information, just call 311 or DSS on 718-557-1399.

For more details on eligibility, check out www.nyc.gov/site/fairfares

Resources

ACCESS HRA User Guide: www.nyc.gov/assets/hra/ACCESSHRA/pdf/announcements/welcome_english.pdf
ACCESS HRA App Document Upload Tutorial Video: www.youtube.com/watch?v=wBpCe48zr6w
ACCESS HRA FAQs: www.nyc.gov/site/hra/help/access-hra-frequently-asked-questions.page
Fair Fares “How to Apply” Tutorial Video: www.youtube.com/watch?v=wBpCe48zr6w
Fair Fares NYC Office Locations: www.nyc.gov/site/fairfares/contact-us/contact-us.page 
FAQs and Suggested Documents: www.nyc.gov/site/fairfares/faq/faq.page
Fair Fares NYC Access-A-Ride Information: www.nyc.gov/site/fairfares/access-a-ride/access-a-ride-form.page

Updated on January 31, 2025

Parent Handouts

Parent Handouts

Selecting secondhand furniture offers a twofold benefit: it saves money while also being better for the environment. If you are looking for budget-friendly used furniture options, there are places to explore that can help you find what you need without breaking the bank.

ADAPT Community Network offers a variety of support services for New Yorkers with disabilities, including education, employment assistance, assistive technology, healthcare, housing, and family support across all five boroughs. Their offered services include:

The HOPELINE is a center in the Bronx that provides diapers and baby products to mothers with limited incomes.

Tax Advocate Services (TAS) is an independent organization within the IRS that helps taxpayers with problems they can’t resolve with the IRS.

Young people need access to important resources such as housing, mental health support, and paid training opportunities. These resources are essential for their learning and growth. The city and nonprofit organizations provide help and support to these young people.

Extreme temperatures, whether hot or cold, can be unhealthy and dangerous. They can make it hard for families to keep their homes at a safe temperature, especially if they have limited resources. Below there is a list of programs that can help.

Clean and Tune Benefit

The Clean and Tune benefit is a state program that pays for cleaning your home’s primary heating equipment. It may also include chimney cleaning, minor repairs, and the installation of carbon monoxide detectors or programmable thermostats.

Clean and Tune Benefit Resources

Heating Equipment Repair or Replacement (HERR) Benefit

Heating Equipment Repair and Replacement (HERR) benefits help households cover the cost of repairing or replacing their principal heating equipment.

HERR Benefit Resources

Mental health organizations play a key role for children and families. They help identify and treat mental health issues in children early on. This support can improve children’s well-being, academic success, and overall growth.

Organization

Services

National Alliance on Mental Health (NAMI):

The New York Center for Children:

Mount Sinai Outpatient Mental Health Services:

Most of the Department of Homeless Services (DHS) shelters use binary shelters; clients who are transgender or gender nonconforming should utilize the “Placement Procedure for Transgender or Gender Nonconforming (TGNC) Clients”.

Ali Forney Center

Destiny Tomorrow

Jewish Queer Youth (JQY)

Respite centers are shelters designed for short-term stays. Initially intended to assist individuals going through emotional or mental health crises as a substitute for hospitals, many of these centers now also welcome adults experiencing homelessness.

HERRCs are shelters in New York City that provide housing, food, and other services to asylum seekers and their families. HERRCs provide a range of services, including healthcare, meals, laundry, relocation assistance, case management, and more.

Single men can apply for shelter in person at the locations listed below.

Single women can apply for shelter in-person at the locations listed below. Please note, these intake shelters are unfortunately not accessible to wheelchairs or to people with mobility disabilities.

New arrivals are considered individuals who entered the United States after March 15, 2022, and who are afraid to return to their home city. New arrivals will utilize a different shelter system than other individuals.

Bronx

Manhattan

Brooklyn

Queens

Staten Island

In the City of New York, individuals and families experiencing homelessness have the right to access shelter, regardless of their immigration status, when they have no other safe place to go. If someone is in need of shelter, they can seek assistance at intake shelters.

What to bring to the shelter intake process

Extending your stay as a new arrival at a shelter

Types of shelters you could be referred to within NYC

Crime

NYC Health + Hospitals, also known as H+H, offers emergency care, general health care, check-ups, immunizations, and more. To reach the center closest to you, call 718-387-6407. To sign up for health care plans, such as the NYC Care program, call 646-NYC-CARE (646-692-2273) or go to nyccare.nyc.

Recommendations

PARKS

Parks with Inclusive Play Elements

Public Programs

Customer Service

PHYSICAL ACTIVITIES

Outdoors for Autism with INCLUDEnyc

Achilles Physical Activity Programs

Making time for indoor activities like visiting museum exhibitions, fun workshops, playing games, making art, and participating in educational activities can be a great way for quality-time with your child.

MUSEUMS

Lincoln Center

Passport to the Arts

Relaxed performances

Performance Interpretation

Metropolitan Museum (The MET)

“Discoveries” Workshops

What to Expect with a Discoveries Workshop Social Narrative

Art Exhibitions

Support and Resources

Museum of Modern Art (MOMA)

Create Ability Program

Intrepid Museum

Access Family

Early Morning Openings

Sensory-Friendly Evenings

The Jewish Museum

Access Family Workshops

American Museum Natural History

Discovery Squad

SWIMMING PROGRAMS

Project Happpy

Bronx House Swim Academy

Dan Swim

Marlene Meyerson JCC Manhattan

Swim Works

Swim ‘N’ Skills

CLUBS

Extreme Kids Club

Daniel’s Music Foundation (DMF)

The organizations listed below offer clothing and necessities to families. Visit yourpeer.nyc/clothes to learn about other clothing programs.

ADAPT Community Network offers a variety of support services for New Yorkers with disabilities, including education, employment assistance, assistive technology, healthcare, housing, and family support across all five boroughs.

Their offered services include:

In the case of a life-threatening situation, always remember to call 911 first
To get immediate help, contact SAFE HORIZON HOTLINE AT 1-800-621–4673.