Energy Assistance by NYC the Human Resources Administration Office
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits.
The eligibility criteria vary by program. Find about your eligibility in the Energy Assistance website.
Note: The application period for the regular and emergency HEAP benefit is extended through August 31, 2020 or until the funds allocated to these components are exhausted, whichever occurs first.
–Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information here.
–Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off.
–Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program operates from May to August. Applicants are only eligible for a Cooling Assistance benefit once every five years.
–Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to 212-331-3150. Here are some other situations that may make you eligible for cash assistance.
To find more information about your eligibility visit the Energy Assistance website and apply.
Updated on July 29, 2020
Get Cool Air Conditioner Program Website
This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
See if you are eligible by completing an online eligibility form or by calling 3-1-1.
If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.