nyc.gov/site/hra/help/homebase.page
nyc.gov/site/hpd/services-and-information/housing-connect-rentals.page (Affordable Housing Lottery)
nyhousingsearch.gov
Homebase will help you develop a personalized plan to overcome an immediate housing crisis and achieve housing stability.
Eligibility
You may be eligible for Homebase services if you:
1) Are at imminent risk of entering the New York City shelter system
2) Are low-income
3) Want to remain stably housed in your community
How to apply
1) Find your nearest Homebase office via this map
2) Call the office before visiting to schedule a set time that is convenient for you. Learn more with these FAQs.
Learn more information with this Housing resources handout.
Information in Spanish with this Spanish Housing resources handout.
NYC Connect offers a list of affordable housing opportunities to the public. Create an account and apply to the listed developments. Remember to keep applying when new developments get posted to increase your chances to be favored in the NYC Connect Housing lottery.
nyhousingsearch.gov is a database of affordable rentals available to the public. Credit score is required for all applications.
ESPAÑOL/SPANISH
Encuentra recursos e información en esta hoja informacional para superar una crisis de vivienda. HomeBase es una organización que te ayudará con un plan personalizado para que puedas residir en una vivienda de manera estable. Podrás ser elegible para los servicios de HomeBase si:
1) Estás en riesgo inminente de entrar al sistema de albergues
2) Cuentas con bajos ingresos económicos, y
3) Quieres residir de manera estable en su comunidad
NYC Connect es un listado de rentas a bajo costo en toda la ciudad disponibles para familias con bajos ingresos. Crea una cuenta en la página NYC Connect y aplica a los apartamentos publicados. Recuerda aplicar a todos los apartamentos nuevos para aumentar las oportunidades de ganar la loteria de vivienda.
Updated on January 26, 2022
otda.ny.gov/erap
1-844-691-7368 (Monday-Sunday 8:00 am-7:00 pm)
TTY 1-833-843-8829
01/11/2022 NOTIFICATION: The State Emergency Rental Assistance Program is accepting applications. Applying to State ERAP will provide tenants with certain protections while the State makes a decision on their applications.
The Emergency Rental Assistance Program (ERAP) can assist those unable to pay rent due to COVID-19. Eligible low and moderate-income households can get up to 12 months of their back rent paid, three months of future rent, and other assistance. All payments will be made directly to the landlord/property owner on behalf of the tenant.
*You are protected from eviction while you have a Emergency Rental Assistance Program (ERAP) application pending*
**There are no immigration status requirements to qualify for the program**
***You do not have to pay back the money paid to your landlord on behalf of you***
Eligibility
— NYS residents that owe rent since the COVID-19 pandemic began in March 2020 AND
— Qualified for unemployment benefits or have lost income and/or have an increase in expenses due to the COVID-19 pandemic; AND
— Have a monthly gross (before tax) household income at or below 80% of the Area Median Income (AMI).
How to Apply
Visit a community-based organization near your home that can help you apply for ERAP. Locate one here OR
Apply online on the following link: nysrenthelp.otda.ny.gov/en. For steps on how to complete an online application watch youtube.com/watch?v=lh19INyhmjg.
ERAP is not guaranteed and will be determined on a case-by-case basis. If you have not heard about the status of your application, please call (844) 691-7368 or chat with a representative visiting nysrenthelp.otda.ny.gov/en
More Information
To learn more, visit the New York State Emergency Rental Assistance Program Page: otda.ny.gov/erap.
ESPANOL/SPANISH
nysrenthelp.otda.ny.gov/es
1-844-691-7368 (lunes a domingo de 8:00 a.m. a 7:00 p.m.)
Mensjaes de Texto al 1-833-843-8829
ALERTA ENERO 11 DE 2021: El Programa de Emergencia para Asistencia con Rentas (ERAP por sus siglas en inglés) está aceptando aplicaciones. El aplicar al programa estatal de ERAP proporcionará a inquilinos con ciertas protecciones mientras el estado hace una decisión en cuanto a su aplicación.
El Programa de asistencia de emergencia para el alquiler (ERAP) puede ayudar a quienes no pueden pagar el alquiler adeudado debido a COVID-19. Los hogares elegibles con ingresos bajos y moderados pueden recibir hasta 12 meses de la renta adeudada, tres meses de alquiler futuro y otra asistencia. Todos los pagos se harán directamente al propietario a nombre del inquilino.
*Usted será protegido contra mociones de desalojo mientras tenga una solicitud del Programa de Asistencia de Alquiler de Emergencia (ERAP) pendiente*
**No hay requisitos de estatus migratorio para calificar para el programa**
***El beneficio no es un prestamo y no debera pagar de vuelta el monto que fue pagado por el programa al arrendador
Criterios de Elegibilidad
— Residentes del estado de Nueva York que deban alquiler desde el inicio de la pandemia por COVID-19 en marzo de 2020 — Han calificado para beneficios de desempleo o han perdido ingresos y/o tienen un aumento en los gastos debido a la pandemia de COVID-19; Y
— Tienen un ingreso familiar bruto mensual (antes de impuestos) igual o inferior al 80% del Ingreso Medio del Area (AMI).
Cómo Aplicar
— Visite una organización comunitaria cercana que pueda ayudarlo a aplicar a ERAP. Encuentra una organizacion aquí o
— Realiza una aplicacion en línea en el siguiente enlace: nysrenthelp.otda.ny.gov/es
ERAP no está garantizado y se determinará caso por caso. Si no ha escuchado acerca del estado de su aplicación llame al (844) 691-7368 o hable con un representante por chat visitando nysrenthelp.otda.ny.gov/es.
Para obtener más información, visite la página del programa de asistencia de alquiler de emergencia del estado de Nueva York: otda.ny.gov/erap. Encuentra instrucciones acerca de como traducir contenido al espanol en: ny.gov/traducci-n-de-los-idiomas-del-sitio-web
Updated on January 19, 2022
HRA Infoline (718) 557-1399
Housing Court Answers Link
The One-Shot Deal is an emergency assistance program designed to meet the urgent needs of low-income New Yorkers. This assistance can be used to cover a number of situations like rental assistance to prevent or forestall an eviction.
Eligibility
All New Yorkers in need are eligible and the approval for your request is done in a case-by-case approach. You do not have to be a Public Assistance recipient to receive a one-shot deal. You may apply for a one-shot deal even if you have had one in the past.
It is important that you provide documentation supporting your urgent need for assistance (like losing your job due to COVID impacts). In addition if applicable evidence of:
• Utilization of available resources to avoid arrears
• Affordability of housing (you must be earning more than your monthly payment rent)
• Consideration of any special at-risk factors such as disability
• A viable future plan to pay the rent going forward
For documents examples, check out the One-Shot Deal guide by the Coalition for the Homeless.
Repay
Most one-shot deals will have to be paid back gradually through regular monthly payments. This is generally not the case if you are receiving SSI disability benefits.
Application
You must submit an application on ACCESS HRA. Follow the application instructions of this handout on the second page.
Supporting Documents
Review the types of documents you will need to submit by checking the Emergency Rental Assistance Handout.
Approval
Depending on the urgency of the case, it can take 30-45 days to receive a decision once all documents have been subsmitted. If you do not receive a decision after 30-45 days or before a pay date, you can check case status on ACCESS HRA or call HRA InfoLine for information at (718) 557-1399.
Learn more in the Emergency Rental Assistance Grants Flyer.
The One-Shot Deal es un programa de asistencia de emergencia diseñado para satisfacer las necesidades urgentes de los neoyorquinos de bajos ingresos. Esta asistencia se puede utilizar para cubrir una serie de situaciones como asistencia para el pago de alquiler para prevenir o parar un desalojo.
Elegibilidad
Todos los neoyorquinos con necesidades financieras son elegibles y la aprobación de la solicitud se realiza en un enfoque de caso por caso. No es necesario que sea un beneficiario de Asistencia Pública para recibir un One-Shot Deal. Puedes solicitar el beneficio de incluso si has tenido uno en el pasado.
Es importante que proporciones documentación que respalde la necesidad de obtener asistencia urgente (como perder su trabajo debido a los impactos de COVID). Además, si corresponde, evidencia de:
• Utilización de los recursos disponibles para evitar atrasos
• Asequibilidad de la vivienda (por ejemplo debe estar ganando más que su pago mensual de alquiler)
• Consideración de cualquier factor especial de riesgo, como discapacidad
• Un plan futuro viable para pagar el alquiler en el futuro
Reembolso
La mayoría de los One-Shot Deals deberán reembolsarse gradualmente mediante pagos mensuales regulares. Por lo general, este no es el caso si recibe beneficios por discapacidad de SSI.
Solicitud
Debe enviar una solicitud en ACCESS HRA. Sigue las instrucciones de aplicación en este este folleto.
Documentos de respaldo
Revise los tipos de documentos que deberás presentar consultando el Folleto de Asistencia de Emergencia Para Pagos de Alquiler.
Aprobación
Dependiendo de la urgencia del caso, una decisión puede tomar de 30 a 45 días el recibir una vez que se hayan presentado todos los documentos. Si no recibes una decisión después de 30 a 45 días o antes de la fecha de vencimiento de pago, puedes verificar el estado del caso en ACCESS HRA o llama a la línea de información de HRA (718) 557-1399.
Obtén más información en este folleto de subvenciones de asistencia de alquiler de emergencia.
Updated on January 16, 2021
www.nyhousingsearch.gov
(704) 334-8722 (search list is powered by socialserve.com)
Español (877) 428-8844
info@socialserve.com
Find affordable and accessible homes and apartments across New York State.
Eligibility
Low income New Yorkers.
How to Apply
To find available developments for rent, visit www.nyhousingsearch.gov and enter your desired city or ZIP code of residence. In the application process, credit score may be requested.
Home Repair and Preservation Financing
HomeFix
Lead Hazard Reduction and Healthy Homes Program
If you are a homeowner in one of the five boroughs and need heating upgrades, plumbing or electrical repairs, lead paint removal, roof and window repairs, or other repairs you could receive a homeowner repair loan through the Department of Housing Preservation and Development. The program provides access to affordable low- or no-interest and potentially forgivable loans for home repairs to eligible owners of one- to four-family homes in New York City
For more information about this program by clicking on HomeFix. To find out if you qualify please visit Determine Eligibility.
Si es dueño de una casa en uno de los 5 condados de Nueva York y necesita modernizar su sistema de calefacción, hacer reparaciones eléctricas o de plomería, remover pintura a base de plomo, reparar techos y/o ventanas, o necesita hacer otro tipos de reparaciones, usted puede recibir un préstamo para propietarios a través del departamento de salud. Para más información siga el enlace HomeFix. Para conocer si califica para otros programa visite esta página.
Updated on December 6, 2020
Website
Department of Finance
Dial 311
Tenants that qualify for the NYC Rent Freeze Program for Tenants with Disabilities (DRIE) can have their rent frozen and be exempt from future rent increases. This does not lower your rent but only keeps it from increasing.
To be eligible for DRIE, you must meet the following requirements
► You must be at least 18 years old.
You must receive one of the following:
► Supplemental Security Income (SSI)
► Social Security Disability Income (SSDI)
► Disability-related Medicaid (if you have received either SSI or SSDI in the past)
► Veterans Affairs Disability Pension
► Veterans Affairs Compensation
► United States Postal Service (USPS) Disability Pension
► United States Postal Service (USPS) Disability Compensation
► You must live in an eligible apartment type.
► You must be named on the lease or the rent order or have been granted succession rights to the apartment.
Also
► The apartment must be your primary residence, meaning you live there for most of the year.
► You must spend more than one-third of your monthly household income on rent.
► The total combined income for all members of your household must be $50,000 or less in the prior calendar year (DRIE records all income sources, taxable, and non-taxable. You can’t deduct your medical expenses and Medicare premium).
More information on eligibility at Disability Rent Increase Exemption.
Application
Complete the DRIE Initial Application. You can submit your application online by signing up with the Department of Finance or by sending it to New York City Department of Finance Rent Freeze Program – DRIE P.O. Box 3179 Union, NJ 07083
More information about the application at Disability Rent Increase Exemption.
Updated on December 13, 2020
Customer Contact Center
(718) 707-777 24 hours a day, 7 days a week to handle emergencies
(718) 707-777 Monday through Friday, 6am to midnight to schedule routine maintenance repairs
Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments.
They can assist you specifically
► Regarding emergency repairs in your apartment or in a public space
► Concerning heat and hot water issues
► To schedule general apartment repair appointments
► For information about housing applications offices
The customer service representatives can assist you better when you provide the following information
► Your name, address, telephone number, and the name of your development
► The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
► The floors affected
► When and how the problem began
► Previous work ticket number (if applicable)
Find more information at the NYCHA CCC website.
Updated on December 5, 2020
schools.nyc.gov/school-life/special-situations/students-in-temporary-housing
311
Public school students affected by homelessness (living in a shelter, or doubled up or in some other temporary housing situation due to economic hardship), can receive support and resources with the DOE.
Eligibility
— Homelessness
— Enrollment in a public school
Services
Every school district has a dedicated Students in Temporary Housing (STH) Regional Manager who can respond to questions and concerns, and connect you to DOE and other city agency resources designed to provide no-cost benefits (including transportation to and from school, help with enrollment and school moves, even access to programs and special opportunities)
How to Apply
To get help at school, please reach out to your school’s guidance counselor, social worker, or principal for assistance.
Updated on September 23, 2021
Apartment Maintainance Complaint by 311
311 or (212) 639-9675
311 Online Sign Up
If you report an apartment building problem and it is not fixed in a timely manner, call 3-1-1 or make a complaint online at 311 Maintenance Complaint in Apartment / 311MOBILE. To report a problem in an apartment, you must provide your contact information. If you wish to report an issue anonymously you can do so if the issue is affecting the entirety of a building.
Before filing a complaint with the Housing Preservation and Development Department (HPD), you should try first to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD.
Learn how to make a complaint and what to do next if responsible parties are not responsive
► Reporting Apartment Issues. (Handout includes a template letter)
► Reporting Apartment Issues in Spanish. (Handout includes a template letter with instruction in Spanish)
► Send a formal letter of complaint to your landlord with the justfix.org website.
If your landlord is not responsive and you plan to file a complaint through 311, this is what happens next
► 311 will give you a Service Request number (SRN). You can use this SRN to track the status of your complain by visiting 311ONLINE, 311MOBILE (if you filed it through 311MOBILE) or through HPDONLINE.
► HPD will attempt to contact your building’s managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will also attempt to call you back to see if the condition was corrected. If you indicate that the condition was corrected, HPD will close the complaint.
These are the most common apartment maintenance complaints according to NYC 311
► Unsanitary conditions, such as mold, sewage, or pests, including mice, bed bugs, or roaches
► Water leaks, holes, cracks, or peeling paint on walls or ceilings
► Doors and locks that are broken or missing
► Windows that are broken or stuck open or closed
► No heat or hot water
► Electrical problems, such as no lighting, defective outlets or switches, exposed or illegal wiring, or wet light fixtures
► Cooking gas that has been shut off
► Doorbells, buzzers, or intercoms that are broken or missing
► Floors that are damaged
► Chipped, peeling, flaking potential lead paint
► Sinks, bathtubs, showers, toilets, or other plumbing fixtures that are broken or defective
► Safety issues, such as broken or blocked fire escapes, or broken or missing smoke alarms, carbon monoxide detectors, or window guards
More information
— To learn more about the process of reporting a quality or safety issue visit NYC Reporting a Quality of Safety Issue.
— Learn more about tenant rights and responsibilities with Housing Rules for Owners and Tenants.
— For more information about complaints for other types of housing visit Housing Complaints.
Si has presentado una queja de mantenimiento en tu edificio de residencia y el problema no se ha solucionado oportunamente, llama al 3-1-1 para diligenciar la queja o presenta tu queja electrónicamente en la página 311 Maintenance Complaint in Apartment o con la app 311MOBILE. Recuerda que deberás proporcionar tu información de contacto al presentar la queja. Si deseas presentar una queja que afecta todo un edificio, tu queja puede ser anónima.
Ten en cuenta que antes de presentar una queja ante el departamento de vivienda de la ciudad (HPD), es preciso intentar resolver el problema primero con tu arrendador, agente administrativo o superintendente. Si vives en una cooperativa o un condominio, primero deberás informar los problemas de mantenimiento al propietario, la compañía de administración o la junta antes de presentar una queja ante HPD.
Aprende cómo presentar una queja con el propietario / administrador del edificio / administrador de viviendas públicas y qué hacer a continuación si no responden
Informar problemas de apartamentos en español. (Hoja con pasos incluye un molde de carta)
Si tu arrendador no responde y planeas presentar la queja a través del 311, esto es lo que sucede a continuación
► Después de llamar al 311, un número de solicitud de servicio (SRN) será entregado (pregunta por este número). Usa tu SRN para rastrear el estado de tu queja visitando 311ONLINE, 311MOBILE (si presentaste la queja a través de 311MOBILE) o mediante HPDONLINE.
► HPD intentará comunicarse con el agente administrativo de tu edificio para informarle que se ha presentado una queja y que se puede emitir una infracción si la condición no se corrige de inmediato. HPD también intentará llamarte de vuelta para ver si la condición ha sido corregida. Si indicas que la condición se corrigió, HPD cerrará la queja.
► Envia una carta formal de queja a tu arrendatario con la pagina justfix.org website.
Estas son las quejas más comunes de mantenimiento de apartamentos según NYC 311
► Condiciones insalubres, como moho, aguas residuales o plagas, incluidos ratones, chinches o cucarachas
► Fugas de agua, agujeros, grietas o pintura descascarada en paredes o techos
► Puertas y cerraduras rotas o faltantes
► Ventanas rotas/dañadas o que están atascadas abriendo hacia fuera o cerrando permanentemente
► No hay calefacción o agua caliente
► Problemas eléctricos, como falta de iluminación, enchufes o interruptores defectuosos, expuestos o cableado ilegal, o artefactos de iluminación húmedas
► Gas de la estufa que se ha suspendido (si está incluido en su renta mensual)
► Timbres, zumbadores, o intercomunicadores que se han roto o faltan
► Pisos dañados
► Pintura en base a plomo que se ha descascarado o que está por descascararse
► Daños o defectos en fregaderos, bañeras, duchas, inodoros u otros accesorios de plomería
► Problemas de seguridad, como escapes de incendios rotos o bloqueados, o alarmas de humo dañadas o faltantes, detectores de monóxido de carbono o protectores de ventanas
Más información
– Para obtener más información sobre el proceso de informar un problema de calidad o seguridad, visita NYC Reporting a Quality of Safety Issue.
– Obtén más información sobre los derechos y responsabilidades de los inquilinos con las “Reglas de Vivienda para Propietarios e Inquilinos”.
– Para obtener más información sobre otros tipos de quejas de vivienda, visita “Quejas de vivienda”.
Updated on December 13, 2020
Energy Assistance by NYC the Human Resources Administration Office
NYC HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent.
Eligibility
The eligibility criteria vary by program. Generally, criteria are based on:
-Household income
-US Citizenship or satisfactory immigration status
Find about your eligibility in the Energy Assistance website or call the HEAP Infoline at 800-692-0557.
HEAP programs
–Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at otda.ny.gov/programs/heap.
–Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 3, 2022 and closes March 15, 2022 or until funds run out.
–Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program opens May 2, 2022. Applicants are only eligible for a Cooling Assistance benefit once every five years. For more information call the HEAP Conference Line at 212-331-3126 or apply with your HEAP local district contact in NYC.
–Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
–One Shot Deal- Cash Assistance Program: Starting December 31st, 2021, the One Shot Deal Program provides emergency assistance grants if you get a utility shut-off notice. To help pay utility expenses owed, visit access HRA and select one-shot deal at the top of the page.
How to Apply
– By phone: (212) 331-3126
– In person: See offices at nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
– Mail: Applications should be mailed to New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
To find more information about your eligibility visit the Energy Assistance website and apply.
ESPANOL/SPANISH
El Programa de Asistencia para la Energía (HEAP por sus siglas en inglés) ayuda a personas con bajos ingresos a pagar el costo de la calefacción y/o ventilación de sus hogares. HEAP tiene diferentes programas de beneficios que pagarán por: combustible, fuente de electricidad, equipos y/o reparaciones dependiendo de su necesidad. Como familia, podrá aplicar para los beneficios regulares o de emergencia de HEAP.
Nota: El período de aplicación para beneficios regulares o de emergencia HEAP esta activo desde el 1ro de Octubre de 2021 hasta el 15 de marzo de 2022.
Elegibilidad
Los criterios de elegibilidad varían por programa. Conoce si calificas entrando a la página de Energy Assistance.
Como Aplicar
Por telefono: (212) 331-3126
Personalmente: Ubica oficinas en el enlace nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
Correo: Las aplicaciones deben ser enviadas a New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
Updated on January 27, 2022
Lifeline Assistance
Telephone Carrier Program
New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income-eligible consumers save money on their phone bills.
Services
Qualifying consumers can apply to “Lifeline” to receive a monthly discount on either their landline telephone service or their wireless service.
Eligibility
In New York State, consumers can qualify for the “Lifeline Program” based on the following eligibility criteria:
Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines.
Government Assistance Programs: You participate in one of the following programs.
| Federal Programs | State Programs | ||
| ► Medicaid | ► Family Assistance/Safety Net Assistance | ||
| ► Supplemental Security Income (SSI) | ► Home Energy Assistance Program (HEAP) | ||
| ► Supplemental Nutrition Assistance Program (SNAP) | ► National School Lunch Program | ||
| ► Federal Public Housing Assistance | ——– | ► Veteran’s Pension and Survivors Benefit | ——– |
Application
–Federal program participation: Apply online.
–State program participation: Contact a telephone carrier and ask about their Lifeline Program.
Updated on January 16, 2021
Home Water Assistance Program Website
Department of Environmental Protection
311
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Call 311 for assistance.
Learn if you qualify here.
Updated on September 2, 2020
Get Cool Air Conditioner Program Website
Enrollment form
311
This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
See if you are eligible by completing an online eligibility form or by calling 3-1-1.
If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.
Updated on December 13,2020
getemergencybroadband.org
(833)-511-0311
Families struggling to pay for internet services during the COVID-19 Pandemic can access the Emergency Broadband Benefit (EBB) program. Families will receive a monthly $50 discount in their internet bill whether they are new or old customers of service providers offering the benefit (e.g. Verizon, Lingo).
Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers. Find a Broadband provider near you with the search tool fcc.gov/emergency-broadband-benefit-providers. Ask for devices available if interested in purchasing one with a $100 discount.
Eligibility
✓ You participate in one of the following Federal Assistance Programs
– Medicaid
– SNAP
– Supplemental Security Income (SSI)
– Federal Public Housing
– Veterans or Survivors Pension Benefit
– Tribal Programs
– Free or Reduced Lunch Program
– Receive a Federal Pell Grant or
✓ Your income is 135% or less of the Federal Poverty Guidelines or
✓ You experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers or
✓ You meet the eligibility criteria for an existing low-income or COVID-19 program.
How to Apply
✓ Existing Lifelines Subscribers
If you are an existing Lifeline Subscriber, you do not need to apply for the Emergency Broadband Benefit Program. You must reach out to a participating provider to enroll in the EBB program.
If you are not an existing Lifeline Subscriber, there are two ways to apply for the Emergency Broadband Benefit Program.
Online
Visit getemergencybroadband.org
First-time users: click the blue Apply Now button
Returning users: can access their home page by clicking Sign In.
Mail
– Complete an Emergency Broadband paper application and Household Worksheet
– Make copies of your proof of eligibility documents
– Mail your applications and document copies to:
Emergency Broadband Benefit
P.O. Box 7081
London, KY 40742
Signing up with a Provider
✓ Once your application is approved, contact broadband providers in your area.
✓ You can choose a service provider in your area. Ask multiple service providers about the services plans available under the Emergency Broadband Benefit program as services may differ, including whether they offer laptops or tablets.
✓ After picking a service provider and plan that best fits your needs, tell the service provider you would like to enroll in the Emergency Broadband Benefit Program.
✓ To do so you will need to share the information from your application – first name, last name, address, date of birth, and whether or not you provided the last four digits of your Social Security (as a reminder, a social security number is not required for this program, if you did not provide the last four digits of your Social Security Number please have your provider enter 0000).
The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.
For more information call (833)-511-0311 or visit GetEmergencyBroadband.org
ESPAÑOL/SPANISH
Familias que tienen dificultades para pagar servicios de Internet debido a los efectos de la pandemia COVID-19, pueden aplicar al programa de Beneficios de Banda Ancha de Emergencia (EBB) manejado por la Comisión Federal de Comunicaciones (FCC). Las familias elegibles reciben un descuento mensual de $50 en su factura de Internet.
Los hogares elegibles también pueden recibir un descuento único de hasta $ 100 para comprar una computadora portátil, computadora de escritorio o tableta de los proveedores participantes. Obtenga más información sobre los proveedores de servicios que ofrecen el programa EBB en fcc.gov/emergency-broadband-benefit-providers.
Elegibilidad
✓ Usted participa en uno de los siguientes Programas de Asistencia Federal
– Medicaid
– SNAP
– Seguridad de Ingreso Suplementario (SSI)
– Vivienda Pública Federal
– Beneficio de Pensión para Veteranos o Sobrevivientes
– Programas Tribales
– Programa de Almuerzo Gratis o Reducido
– Reciba una Beca Federal Pell o
✓ Su ingreso es 135% o menos de las Pautas Federales de Pobreza o
✓ Experimentó una pérdida sustancial de ingresos desde el 29 de febrero de 2020 y el hogar tuvo un ingreso total en 2020 por debajo de $ 99,000 para contribuyentes solteros y $ 198,000 para contribuyentes conjuntos o
✓ Cumple con los criterios de elegibilidad para un programa existente de bajos ingresos o COVID-19.
Cómo Presentar una Solicitud
✓ Suscriptores de Lifelines existentes
Si ya es suscriptor de Lifeline, no es necesario que solicite el Programa de Beneficios de Banda Ancha de Emergencia. Debe comunicarse con un proveedor participante para inscribirse en el programa EBB.
✓ Nuevos suscriptores de Lifeline
Si no es un suscriptor de Lifeline, hay dos formas de solicitar el Programa de Beneficios de Banda Ancha de Emergencia.
En línea
Visite getemergencybroadband.org
Usuarios nuevos: haga clic en el botón azul “Apply Now”
Usuarios recurrentes: pueden acceder a su página de inicio haciendo clic en “Sign in”.
Por Correo
– Complete una solicitud en papel de banda ancha de emergencia y la hoja de trabajo del hogar
– Haga varias copias de sus documentos de elegibilidad
– Envíe sus aplicaciones y copias de documentos a:
Emergency Broadband Benefit
PO Box 7081
London, KY 40742
Registrando Servicios con el Proveedor
✓ Una vez aprobada su solicitud , comuníquese con los proveedores de banda ancha en su área.
✓ Puede elegir un proveedor de servicios en su área. Pregunte a varios proveedores de servicios sobre los planes de servicios disponibles bajo el programa de Beneficio de Banda Ancha de Emergencia, ya que los servicios pueden diferir, incluso si ofrecen computadoras portátiles o tabletas.
✓ Después de elegir el proveedor de servicios y el plan que mejor se adapte a sus necesidades, dígale al proveedor de servicios que le gustaría inscribirse en el Programa de Beneficios de Banda Ancha de Emergencia.
✓ Para hacerlo, deberá compartir la información de su solicitud: nombre, apellido, dirección, fecha de nacimiento y si proporcionó o no los últimos cuatro dígitos de su Seguro Social (como recordatorio, un número de seguro social no es obligatorio para este programa, si no proporcionó los últimos cuatro dígitos de su Número de Seguro Social, pídale a su proveedor que ingrese 0000).
El programa terminará cuando el fondo se quede sin dinero, o seis meses después de que el Departamento de Salud y Servicios Humanos declare el fin de la emergencia de salud COVID-19; lo que ocurra primero.
Para obtener más información, llame al (833) -511-0311 o visite GetEmergencyBroadband.org
Updated on October 21, 2021
www1.nyc.gov/site/dycd/services/runaway-homeless-youth.page
Borough Drop-In Locations
For program area-specific questions, please contact Randy Scott, rascott@dycd.nyc.gov
The New York City Department of Youth and Community Development (DYCD) funds services for Runaway & Homeless Youth that include Drop-in Centers, Crisis Services Programs, and Transitional Independent Living programs.
Eligibility
Young people between the ages of 14 to 24.
Drop-in Centers and Crisis Service Programs
Food, clothing, showers, laundry, and case management services are available.
| The Door Manhattan | 555 Broome Street, New York NY 10013 (212) 941-9090. Mon-Thurs: 11am-6pm. In person services: Monday, Tuesday, Wednesday and Thursday from 11 am to 6 pm for services at the entrance. Effective November 5, 2020. In person services include includes access to food, clothing and health center needs. Access to computers is available. Remote services continue to be available for housing and health care referrals, legal services, recreation, and counseling and mental health support. |
Ali Forney Center Manhattan | 321W 125th Street, New York NY 10027 (212) 206–0574. Mon to Friday, 10am to 6pm. In person services: Mon to Friday, 10am to 6pm including bagged meals, PPE, hygiene kits, mail distribution, housing referrals. New intakes available, 2 per day. Medical/psychiatric services available onsite. Overnight services available from 8pm-8am, MondayFriday. Sign up with your case manager on Mondays by 2pm for a 1 week reservation. Can accommodate 8-10 youth. Hot supper served at 8:30 pm for clients staying overnight. |
| Safe Horizon Streetwork Project Manhattan | 209 West 125th Street, New York NY 10027 (212) 695–2220. Mon, Tues, Thurs–Sun: 12pm–6pm In person services: Every day but Wednesday from 12pm to 5pm. Access to inside is limited to current Streetwork shelter residents and/or services, such as showers, that are not accessible at the entrance. Staff assess and determine who is able to enter the program. All other services (including to-go meals, needle exchange, hygiene products, shelter referrals, baby supplies, PPE, food pantry, etc.) available at the door. Remote services also available. Showers are not available on Saturday or Sunday. Up to four intakes per day on Mon, Tues, Thurs, Fri. Weekend intakes for minors only |
| Cardinal McCloskey | 333 East 149th Street, Bronx NY 10451 (718) 993-5495 | (917) 304-5118. 24/7 In person services: 24H a day Monday – Friday. Overnight services on Saturday and Sunday. Referrals and case management also available by phone. |
| Services Brooklyn | 774 Rockaway Avenue, Brooklyn NY 11211 (718) 685–3850. 24/7 In person services: 7am to 11pm. Food, shower, case management |
| Sheltering Arms | 89-74 162nd Street, 3rd Floor, Jamaica NY 11432 (718) 526–2400 ext. 2077. 24/7 In-person services: Open 24/7 |
| Sheltering Arms | 1600 Central Avenue, Far Rockaway NY 11691. Tuesday through Saturday 11am – 7pm In person services: Social distancing and other DOH health guidelines will be followed. |
| Project Hospitality | 27 Port Richmond Avenue, Staten Island NY 10302 (718) 876–4752. 10am – 7am (21 hours) In person services: new intakes are available for those with immediate housing needs. COVID 19 testing for youth accessing the site is recommended. Call for more information: (718) 876-4752 or email YDICOutreach@projecthospitality.org |
SPANISH
El Departamento de Juventud de la Ciudad de Nueva York y Servicios de fondos de Desarrollo Comunitario (DYCD) para jóvenes que han escapado de su hogar ofrecen lugares de refugio y servicios que incluyen centros de acogida, programas de servicios de crisis, y programas de transición y vida independiente.
Elegibilidad
Jóvenes entre las edades de 14 a 24.
Servicios
Atención sin cita previa y programas de servicios de crisis. Los centros de acogidas pueden ofrecer servicios de comida, ropa, duchas, lavandería y soporte con manejo de de casos.
| The Door Manhattan | 555 Broome Street, New York NY 10013 (212) 941-9090. Lunes a jueves: 11am-6pm. Servicios presenciales: Lunes a jueves de 11 am a 6 pm para servicios. Servicios en el centro incluyen comida, ropa y salud. Acceso a computadoras está disponible. Servicios remotos continúan estando disponibles para remisiones de salud, vivienda, servicios legales, recreación y apoyo con consejería en salud mental |
| Ali Forney Center Manhattan | 321W 125th Street, New York NY 10027 (212) 206–0574. Mon to Friday, 10am to 6pm. Servicios presenciales: Lunes a viernes, 10am a 6pm. Servicios incluyen comidas empacadas, equipo de protección personal, kits de higiene, distribución de correo y remisiones para vivienda. Nuevas admisiones están disponibles, 2 por día. Servicios médicos y psiquiatricos están disponibles en el centro. Servicios de la noche a la mañana están disponibles de 8pm a 8am, de luens a viernes. Regístrate con tu administrator de casos los lunes de 2pm para reservarlo por una semana. Puede acomodar 8-10 jóvenes. Cena caliente a las 8:30 pm para clients que se quedan en la noche. |
| Safe Horizon Streetwork Project Manhattan | 209 West 125th Street, New York NY 10027 (212) 695–2220. Mon, Tues, Thurs–Sun: 12pm–6pm Servicios presenciales: Todos los días de 12pm a 5pm excepto los miércoles . Los miembros del equipo evaluan y determinan quien podrá ingresar al programa. Servicios incluyen comida para llevar, intercamvio de agujas, productos de higiene, remisiones para vivienda, artículos para bebés, equipo de protección personal, servicios de comidas, etc. que están disponibles a la entrada. Servicios remotos también están disponibles. Duchas no están disponisbles los sábados y domingos. El centro acepta hasta 4 jóvenes por día los lunes, martes, jueves y viernes. Admisiones los fines de semana solo para menores de edad. |
| Cardinal McCloskey | 333 East 149th Street, Bronx NY 10451 (718) 993-5495 | (917) 304-5118. 24 horas/7 días a la semana Servicios presenciales: 24H Lunes a Viernes. Servicios de noche a la mañana los sábados y domingos. Servicios de remisión y manejo de casos están disponibles por teléfono. |
| SCO Family of Services Brooklyn | 774 Rockaway Avenue, Brooklyn NY 11211 (718) 685–3850. 24/7 Servicios presenciales: 7am a 11pm. Comidas, duchas y manejo de casos |
| Sheltering Arms Queens | 89-74 162nd Street, 3rd Floor, Jamaica NY 11432 (718) 526–2400 ext. 2077. Servicios presenciales: Abierto 24 horas/7 días a la semana |
| Sheltering Arms | 1600 Central Avenue, Far Rockaway NY 11691. Martes a sábado de 11am a 7pm. Servicios presenciales: Se seguirán la guías de distanciamiento social y otras guías del departamento de salud. |
| Project Hospitality | 27 Port Richmond Avenue, Staten Island NY 10302 (718) 876–4752. 10am – 7am (21 hours) Servicios presenciales: Nuevas admisiones están disponibles para las personas con necesidad inmediata de vivienda. Se recomienda que los jóvenes tengan una prueba COVID 19 en el centro de acogida. Contáctate para más información: (718) 876-4752 o email YDICOutreach@projecthospitality.org |
Updated on February 13th, 2021
Prevention Assistance and Temporary Housing (PATH)
151 East 151st Street, Bronx, NY 10451
718-503-6400
Families with children experiencing homelessness can apply for shelter at the Department of Homeless Services’ Prevention Assistance and Temporary Housing (PATH) center.
Services
PATH will identify housing needs, provide resources to help prevent homelessness, and place families experiencing homelessness into a shelter. During the application process, all families will be offered a temporary shelter placement. PATH is open for 24 hours daily (including holidays and weekends), and applications are processed from 9am-5pm. Interpreter assistance is available.
Eligibility
Families who do not have alternative housing options will be offered a permanent shelter placement. Families with children younger than 21, families with a pregnant woman, and pregnant women are eligible.
All family members seeking shelter must be present and provide identification in the form of one of the following*:
–Form of ID with a picture and proof of age (ex: welfare ID, green card, driver’s license, passport, visa, picture employment card)
–Birth certificate
–Social Security card
–Medicaid card
–Identity card in the Public Assistance System
*If you are unable to locate one of the items listed, the Department of Homeless Services will try to help you find a form of identification.
If you are working you must provide your most recent pay stub.
How It Works
Once you arrive at PATH, you will first be interviewed by a Human Resources Administration (HRA) caseworker, who will inquire about your living situation and explain the services that may help you avoid entering shelter- including family mediation, anti-eviction legal services, out-of-city relocation assistance, Family Homelessness Eviction Prevention Supplement (FHEPS), or a One-Shot Deal through HRA.
You may be assigned a temporary shelter placement for up to 10 days while DHS investigates the information provided during the interview. Based on the investigation, DHS determines whether you are eligible for shelter, based on whether you have fully cooperated with the application and eligibility process and/or have other housing options available to you.
To learn more about how to apply, visit the PATH website or download this brochure.
PATH es un programa de albergue temporal para las familias que no tienen opciones alternas para vivir en una casa. Si este es su caso, considera aplicar al programa PATH. Sin embargo, recomendamos que primero explores los servicios que ofrece HomeBase.
Cómo functiona PATH: Una vez llegues a las oficinas de PATH, serás entrevistado por un administrador de casos quien preguntará por tu situación de vivienda. Este también explicará los servicios que ayudarán a evitar entrar al sistema de albergue (mediación familiar, servicios anti-evicción, asistencia con reubicación fuera de la ciudad, o el Programa Suplementario para Evitar Evicciones de Familias sin Hogar, y un Trato Directo con el HRA.
Todos los miembros de la familia que buscan refugio deben estar presentes y proporcionar una identificación en la forma de uno de los siguientes*:
-Formulario de identificación con una foto y prueba de edad (por ejemplo: identificación de asistencia social, tarjeta de residencia americana, licencia de conducir, pasaporte, visa, tarjeta deempleo con foto)
-Certificado de nacimiento
-Tarjeta de seguridad social
-Tarjeta de Medicaid
-Identidad del Sistema de Asistencia Pública
* Si no puedes ubicar uno de los elementos enumerados, el Departamento de Servicios para Personas Sin Hogar intentará ayudarte a encontrar una forma de identificación.
Si estás trabajando, deberás proporcionar tu comprobante de pago más reciente.
Es posible que se te asigne una ubicación en un refugio temporal por hasta 10 días mientras el DHS investiga la información proporcionada durante la entrevista. Con base en la investigación, el DHS determina si eres elegible para refugio, en función de si has cooperado plenamente con el proceso de solicitud y elegibilidad y/o si existen otras opciones de vivienda disponibles para tu familia.
Para aprender más sobre el proceso, visita la página de PATH.
Updated on December 19, 2020
Adult Family Intake Center (AFIC)
400-430 East 30th Street, New York, NY 10016
AFIC is open 24 hours per day, including weekends and holidays.
Adult families must apply for shelter in order to ensure that they do not have an alternative housing option available to them.
How it works: Once an adult family arrives at AFIC, they will first be interviewed by a caseworker, who will inquire about their living situation and explain the services that may help them avoid shelter altogether.
Families may be assigned a temporary shelter placement for up to 10 days while DHS investigates the information provided during the interview. Based on the investigation, DHS determines whether the family is eligible or ineligible for shelter, based on whether they have fully cooperated with the application and eligibility process and/or have other housing options available to them.
Learn more about the intake and documentation process at Adult Families: Applying for Temporary Housing Assistance.
El Centro de Admisión de Familias Adultas (AFIC) está abierto las 24 horas del día, incluidos los fines de semana y feriados.
Cómo funciona AFIC: Las familias adultas deben solicitar refugio para conocer y asegurarse de que absolutamente no tienen una opción de vivienda alternativa disponible.
Una vez que una familia adulta llega a AFIC, será entrevistada primero por un asistente social, quien preguntará sobre su situación de vida y explicará los servicios que pueden ayudarlos para evitar vivir en un albergue.
Mientras el DHS investiga la información proporcionada durante la entrevista, a las familias se les puede asignar una ubicación de refugio temporal por hasta 10 días. Con base en la investigación, el DHS determina si la familia es elegible o no para refugio, en función de si han cooperado plenamente con el proceso de solicitud y elegibilidad y/o si tienen otras opciones de vivienda disponibles para ellos.
Obtenga más información sobre el proceso de admisión y documentación en “solicitud de asistencia de vivienda temporal”.
aliforneycenter.org
Harlem Drop-In Center: 321 West 125th Street, New York, NY 10027
(212) 206-0574
The Ali Forney Center’s mission is to protect LGBTQ youth from the harms of homelessness and empower them with the tools needed to live independently. To learn more, visit: aliforneycenter.org
SERVICES
Housing and Job Readiness
— Drop-In Center: any LGBTQ youth can access food, medical care, mental health services, and more.
— Outreach Program: supportive services and education to homeless, runaway, street-based, and at-risk LGBTQ youth ages 16-24.
— Transitional living.
— Job and readiness education.
Health
— On-site primary care and psychiatric services through a contract with The Institute for Family Health.
— Insurance enrollment.
— HIV/AIDS prevention, outreach, and treatment.
— STI testing and treatment.
— PEP and PrEP resources.
— Hormone replacement therapy.
— Birth control and contraception.
— Medical specialty referrals.
Learn more visiting https://www.aliforneycenter.org/programs
Updated on March 5, 2021
(844) 666-6270 Monday-Friday 7am to 6 pm
medanswering.com
Medicaid recipients can have access to medical transportation at no cost such as rides to and from the doctor’s office, the hospital, or another medical office for Medicaid-approved care. Approval from a Medicaid caseworker, a ride service, or some other agency is needed.
For emergency transportation, patients must call 911.
ELIGIBILITY
— Not having a valid driver’s license
— Not having a working vehicle available in the household
— Being unable to travel or wait for services alone
— Having a physical, cognitive, mental, or developmental limitation
HOW TO APPLY
— When a patient has a condition that necessitates a mode of transportation other than mass transit, the practitioner/case worker must fill out the Form 2015
— If patient can use public transportation, they can inquire about the PTAR (Public Transportation Automated Reimbursement) program to their social worker
— To schedule a pick up, patient or provider must call Medical Answering Services (MAS) at (844) 666-6270 or visit the MAS’ website at medanswering.com. The type of transportation must be specified bases on patient’s health status
— After approval, the patient receives a confirmation call from the transportation agency one day before the appointment. It’s imperative to answer this call
CANCELLATIONS
— To avoid being labeled a no-show, Medicaid enrollees or their designated agents must call the transportation manager to cancel their scheduled service
— If the appointment for which transportation is being cancelled and is rescheduled for the same day or next day, the Medicaid enrollees or their designated agent should contact the transportation vendor directly to notify them of the cancellation
— The transportation manager contact list by county can be accessed online at: emedny.org/ProviderManuals/Transportation/index.aspx
To find more information about request of transportation with the Medical Answering Services (MAS) visit emedny.org/ProviderManuals/Transportation/PDFS/Ordering_Guidelines_Manual.pdf
ESPAÑOL/SPANISH
TRANSPORTE PARA SERVICIOS MEDICOS NO URGENTES
Beneficiarios de Medicaid pueden tener acceso a transporte médico sin costo, como viajes desde y hacia el consultorio médico, el hospital u otro consultorio médico para recibir atención aprobada por Medicaid. La aprobación del transporte a través de un trabajador social de Medicaid, un servicio de transporte, o alguna otra agencia es necesario.
Para transporte de emergencia, los pacientes deben llamar al 911.
ELEGIBILIDAD
— No tener una licencia de conducir válida
— No tener un vehículo que funcione disponible en el hogar
— No poder viajar o esperar los servicios solo
— Tener una limitación física, cognitiva, mental o de desarrollo
CÓMO APLICAR
— Cuando un paciente tiene una afección que requiere un modo de transporte que no sea el transporte público, el médico/trabajador social debe completar el Formulario 2015
— Si el paciente puede usar el transporte público, puede preguntar a su trabajador social acerca del programa PTAR (reembolso automatizado de transporte público)
— Para programar una recogida, el paciente o el proveedor debe llamar a Medical Answering Services (MAS) al (844) 666-6270 o visitar el sitio web de MAS en medanswering.com. En este formulario el tipo de transporte debe ser especificado tomando en cuenta limitaciones de mobilidad
— Una vez aprobado el transporte, el paciente debe esperar una llamada de confirmación de la agencia de transporte un día antes de la la cita. Es importante responder a esta llamada
CANCELACIONES
Para evitar ser identificado como ausentado, los afiliados de Medicaid o sus agentes designados deben llamar al gerente de transporte para cancelar su servicio programado
— Si la cita para la cual se cancela el transporte y se reprograma para el mismo día o el día siguiente, las personas inscritas en Medicaid o su agente designado deben comunicarse directamente con el proveedor de transporte para notificar la cancelación
— La lista de contactos de administradores de transporte por condado puede ser consultado en: emedny.org/ProviderManuals/Transportation/index.aspx
Para obtener más información sobre la solicitud de transporte con Medical Answering Services (MAS), visite emedny.org/ProviderManuals/Transportation/PDFS/Ordering_Guidelines_Manual.pdf
Updated on January 12, 2022
FairFares NYC gives a 50% discount on MetroCards to help low-income New York City residents. Residents have to meet the qualifications in order to apply. Find an informational handout here.
Click on the link FairFares NYC to learn about your eligibility and how to apply.
Click here for answers to questions you may have about the program.
There are FairFares offices in every borough. Click here for the locations.
FairFares NYC da la oportunidad a los residentes de la ciudad de Nueva York con bajos ingresos de tener un descuento de 50% para las tarjetas del metro. Aprenda más en esta hoja informacional. Para conocer las condiciones y requisitos visite la página oficial FairFares aquí.
Haga clic aquí para preguntas frecuentes.
Cada condado de la ciudad tiene oficinas de FairFares, oprima aquí para encontrar las ubicaciones.
Updated on December 5, 2020