Telephone Carrier Program
New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income-eligible consumers save money on their phone bills.
Qualifying consumers can apply to “Lifeline” to receive a monthly discount on either their landline telephone service or their wireless service.
In New York State, consumers can qualify for the “Lifeline Program” based on the following eligibility criteria:
Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines.
Government Assistance Programs: You participate in one of the following programs.
|► Family Assistance/Safety Net Assistance
|► Supplemental Security Income (SSI)
|► Home Energy Assistance Program (HEAP)
|► Supplemental Nutrition Assistance Program (SNAP)
|► National School Lunch Program
|► Federal Public Housing Assistance
|► Veteran’s Pension and Survivors Benefit
Energy Assistance by NYC the Human Resources Administration Office
NYC HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent.
The eligibility criteria vary by program. Generally, criteria are based on:
-US Citizenship or satisfactory immigration status
Find about your eligibility in the Energy Assistance website or call the HEAP Infoline at 800-692-0557.
–Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at otda.ny.gov/programs/heap.
–Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 3, 2022 and closes March 15, 2022 or until funds run out.
–Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program opens May 2, 2022. Applicants are only eligible for a Cooling Assistance benefit once every five years. For more information call the HEAP Conference Line at 212-331-3126 or apply with your HEAP local district contact in NYC.
–Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
–One Shot Deal- Cash Assistance Program: Starting December 31st, 2021, the One Shot Deal Program provides emergency assistance grants if you get a utility shut-off notice. To help pay utility expenses owed, visit access HRA and select one-shot deal at the top of the page.
How to Apply
– By phone: (212) 331-3126
– In person: See offices at nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
– Mail: Applications should be mailed to New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
To find more information about your eligibility visit the Energy Assistance website and apply.
Updated on January 27, 2022
Home Water Assistance Program Website
Department of Environmental Protection
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Call 311 for assistance.
Learn if you qualify here.
Updated on September 2, 2020
Get Cool Air Conditioner Program Website
This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
See if you are eligible by completing an online eligibility form or by calling 3-1-1.
If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.
Updated on December 13,2020