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Military Families

MHS Genesis: Appointments, Results, Referrals

MHS GENESIS is the Military Health System’s new electronic health record. When fully deployed, MHS GENESIS will provide a single health record for service members, veterans, and their families.

MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
– View health information
– Schedule appointments
– Communicate securely with providers
– Request prescription renewals
– View notes from your clinical visits and certain lab/test results, such as blood tests.
More information about MHS GENESIS can be found here.

Visit the MHS GENESIS Patient Portal at

Patients can schedule appointments online using the MHS GENESIS Patient Portal or by calling CAMO (210) 916-9900

MHS Nurse Advice Line

The MHS Nurse Advice Line is available 24/7 by phone, web chat, and video chat.

Call: 1-800-TRICARE (874-2273), option 1.

Contact the MHS Nurse Advice Line 24/7 to:
– Get evidence-based health care advice from a registered nurse
– Find an urgent care or emergency care facility
– Receive recommendations for the most appropriate level of care
– Schedule same or next day appointments when recommended by a registered nurse and enrolled to a
military hospital or clinic
– Get an online “absence excuse” or “sick slip” when medically appropriate–subject to service
command requirements

Click Here for more information about the MHS Nurse Advice Line.

Operation Homefront

Operation Homefront provides emergency assistance and morale
to our troops, to the families they leave behind and to the wounded warriors when they return home.  Visit their website.

Child Care Assistance Program

Air Force Child Care Fee Assistance was created to provide authorized Active Duty personnel assistance in locating, selecting, and offsetting the cost of civilian child care when on-base child care is not available, or a viable option for the service member and their family. The programs available through Child Care Aware(r) of America provide subsidies for eligible military dependents enrolled in quality commercial child care programs throughout the United States. Child Care Aware(r) of America authorizes subsidy amounts based on total family income for those eligible Air Force families, and supplies monthly payments directly to the prospective child care provider.

Here is the LINK to the Air Force childcare Assistance program information:




DD Form 2792 is the “Family Member Medical Summary”  that is completed to identify a family member with special medical needs and for the enrollment in the Exceptional Family Member Program.

DD2792-1 is the “Early Intervention/Special Education Summary”  and is completed to identify a family member with early intervention or special education needs.

Both of these forms will assist military assignment personnel in matching the Family members special Medical needs against the availability of  services at the projected duty station.

Visit the website below for more information and assistance in getting started.

Employee Assistance Program for Federal Employees

Employee Assistance Program (EAP), provided by Federal Occupational Health provides services to  include EAP Orientations, counseling services, financial and legal consultation, Health and Wellness assistance, crisis response.   See also:



The Department of Defense (DoD) also supports a website that provides a single gateway for you to find comprehensive information on military-operated or military-approved child care programs worldwide. With, you create an account and maintain a household profile that you can access at any time from any location.


Military Child Education Coalition


It’s mission is to ensure inclusive, quality educational opportunities for all military-connected children affected by mobility, transition, deployments and family separation. Programs for students as they transition and resources for parents as they search for new schools prior to PCS. View more information at the link below.

Military OneSource

Offers multiple resources for Active Duty families including resources for Family & Relationships, Financial & Legal, Health & Wellness, Education and Employment, On & Off Base Living, Deployment & Transition. Robust online information and resources vetted by the Department of Defense. Military OneSource connects you to high-quality programs, services and products developed for military life.


Sesame Street for Military Families

Resources for families and providers that tackle topics such as Deployments, TDY’s, Birthdays in a new or unfamiliar environment, Grief, long-term care-giving due to illness or injury from military service, and transitioning out of the military. Resources available that are appropriate for all ages.

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