Medicaid provides free transportation to and from medical appointments for those who may struggle to get there on their own or have limited ability to pay for public transportation. A caseworker must make a request. Upon approval, patients will receive a scheduled pick-up or voucher for public transportation rides. For emergency transportation needs, call 911.
If you are unable to use public transportation and need to request a medical service pick-up, you may be eligible if you don’t have a valid driver’s license, don’t have a working vehicle available in your household, are unable to travel or wait for services alone, or have a physical, cognitive, mental, or developmental limitation.
How to Request Medical Transportation Services
- A medical practitioner or caseworker will assist you in scheduling it through the Medical Answering Services (MAS) website at medanswering.com. They will need to provide details about the type of transportation required based on the patient’s health status.
- Enrollees capable of using public transit should submit their transportation requests at least five (5) days before the appointment at medanswering.com. Bus or train fares will be mailed to arrive before the date of service.
- Once the request is approved, the patient will receive a confirmation call from the transportation agency. It’s important to ensure patients answer this call so everything goes smoothly.
CANCELLATIONS
- Medicaid enrollees or their designated agents must call the transportation manager to cancel their scheduled service to avoid being labeled a no-show.
- If the appointment for which transportation is being canceled is rescheduled for the same day or the next day, the Medicaid enrollees or their designated agent should contact the transportation vendor directly to notify them of the cancellation.
- The transportation manager contact list by county can be accessed online at emedny.org/ProviderManuals/Transportation/index.aspx.
To find more information about requests of transportation with the Medical Answering Services (MAS) visit emedny.org/ProviderManuals/Transportation/PDFS/Ordering_Guidelines_Manual.pdf.
Updated on September 24, 2024
