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Transportation To Medical Appointments


Humana Healthy Horizons Transportation Services

Humana Healthy Horizons members get 30 one-way (15 round) trips each calendar year. No approval needed. Rides are available for doctor appointments, job interviews, food banks, grocery stores, Women Infants and Children (WIC) appointments and more.

  • Call Access2Care at (855) 739-5986 a minimum of 2 full business days (48 hours) prior to your scheduled routine appointment.

humana.com/medicaid/ohio/coverage/transportation

Anthem Transportation Services

Anthem Blue Cross and Blue Shield members can receive free rides to and from their doctor’s office, pharmacy, and other providers of covered services.

  • Call Access2Care at (800) 282-9720 a minimum of 2 full business days (48 hours) prior to your scheduled routine appointment.
  • For an urgent/same day appointment or facility discharge, members may call the Access2Care toll-free reservation line at (800) 282-9720, 24 hours a day, seven days a week. Access2Care will try to find a ride for the member.

anthem.com/oh/medicaid/benefits/transportation

AmeriHealth Transportation Services

Members who have Medicaid or Medicare through AmeriHealth who have an appointment that is over 30 miles away can call Member Services to schedule a free ride to health appointments. If traveling less than 30 miles from your home, you can get transportation for certain services through the local county department of job and family services (CDJFS) Non-Emergency Transportation (NET) program.

  • Members can call directly 48 hours (2 business days) in advance (833) 664-6368 or (833) 764-7700 to schedule transportation.

amerihealthcaritasoh.com/member/eng/benefits/transportation.aspx
Service County Directory: jfs.ohio.gov/County/County_Directory.stm

Ohio Insurance Managed Care Plans (MCP) Medicaid Hotlines

In Ohio, most individuals who have Medicaid must join a managed care plan (MCP) to receive their health care. These plans provide a toll-free medical advice phone line for help coordinating care for individuals with special health care needs, annual physical exams and sick and well care. Ohio has a general hotline for advice about managed care plans.

Medicaid 24/7 Hotline: (800) 324-8680

UnitedHealthcare Community (UHC) Plan Transportation

Ohio Medicaid plan covers eligible families, pregnant women of any age, infants, children and young adults. The plan also offers extra support and care to adults and children with a disability, long-term illness or special health care needs. They pay for up to 30 one-way (15 round trip rides) to medical visits or the pharmacy, as well as food banks, food pantries, food clinics, and grocery stores.
(800) 895-2017
uhccommunityplan.com/oh/medicaid/community-plan

Buckeye Health Plan Transportation

Provides round trip coverage for covered services 30+ miles away. In addition, Buckeye offers up to 15 round-trip visits (30 one-way trips) per member per 12-month period to covered healthcare/dental appointments, WIC appointments, food banks, food pantries, food clinics, and grocery stores, and re-determination appointments with your County Department Job & Family Services caseworker.

  • Members can call directly 48 hours (2 business days) in advance (866) 246-4358 to schedule transportation.
  • Members with questions or problems with transportation services may call Buckeye Member Services at (866) 246-4358.

buckeyehealthplan.com/members/medicaid/benefits-services/benefits-central-southeast.html
Job & Family Service County Directory: jfs.ohio.gov/County/County_Directory.stm

Private Companies that Transport Children with Wheelchairs & Special Needs

Note: CAP4Kids does not recommend or endorse any specific company. We encourage families to carefully review and evaluate all services.

Ohio Department of Medicaid Waiver Services

Waivers are programs that help Ohio Medicaid customers with special needs remain at home instead of being in a nursing home, hospital, or facility. They provide financial assistance to families, and there is typically a waiting list. Services may include personal care, transportation, respite services, supported employment, nutrition services, assistive devices, home modifications and interpreter services. See further information about Ohio waiver programs below.

50 West Town Street, Columbus, Ohio 43215
Consumer Hotline: (800) 324-8680
medicaid.ohio.gov

Molina Transportation Services

Molina member  can call the number below to schedule a free ride. Molina offers emergency medical transportation, non-emergency medical transport and non-emergency non-medical transportation; food banks, food pantries, food clinics, and grocery stores. Patients who are in wheelchairs may have unlimited transportation to and from medical appointments each year.
3000 Corporate Exchange Drive, Columbus, Ohio 43231

  • Call to arrange transportation or if you have questions: (866) 642-9279
  • Member Services: (800) 642-4168

molinahealthcare.com/members/oh/en-US/mem/medicaid/overvw/coverd/services/Pages/transport.aspx

Franklin County Department of Job & Family Services (JFS) Transportation Services

Transportation services are provided for non-emergency medical appointments for children and adults with Medicaid. Families may use the transportation services multiple times once they are approved.
314 North Wilson Road, Columbus, Ohio 43204
Transportation Unit: (614) 233-2381
jfs.franklincountyohio.gov/medical-support-services

Central Ohio Transit Authority (COTA)

Regional public transit provider for greater Columbus and Central Ohio. Riders can use the Transit app, pay exact change, or purchase a physical pass at a COTA office or vending machine to ride. Visit the website for routes, fares and program details. They offer several programs to help make transportation accessible:

  • COTA Mainstream/Paratransit: Offers shared-ride or private door-to-door service for those whose disabilities prevent them from riding a COTA fixed-route bus. Customers must complete an application for services.
    (614) 275-5833
  • COTA Plus: Download the app to request on-demand rides from Grove City, Westerville, the South Side, or Franklin County Corrections Center.
    (614) 308-4400
  • COTA C-Pass: An employer-sponsored benefit for downtown businesses and their employees. Downtown employees may access free bus rides and e-bike rides.
    (614) 591-4184
  • Zoo Bus: Provides rides to Columbus Zoo and discounted admission to the Zoo or Zoombezi Bay for all ages from May through October.
  • Discounted Fares: Individuals who receive income assistance (such as Medicaid, TANF, WIC, SNAP/EBT), people ages 65+, persons with disabilities, and veterans receive half-price fares. Customers must apply in-person at the COTA Customer Experience Center and bring proper documentation.

COTA Customer Experience Center: 33 North High Street, Columbus, Ohio 43215
(614) 228-1776
Mobility Services Office: 1330 Fields Avenue, Columbus, Ohio 43201
(614) 275-5833
cota.com

CareSource Insurance Transportation

Children and adults in central Ohio who have Medicaid or Medicare through CareSource or if the health appointment is over 30 miles away can call Member Services to schedule a free ride to health appointments (including WIC appointments), food banks, food pantries, food clinics, and grocery stores.

  • Member Services: (855) 475-3163
  • 24-Hour Nurse Advice Line: (866) 206-7861
  • 24-Hour Behavioral Health Crisis Line: (866) 206-7861

caresource.com/oh/members/contact-us/mycare

Lutheran Social Services (LSS) 211 Central Ohio

Faith-based organization providing a wide range of services across Ohio. Services include Faith Mission homeless shelter, food, health care, affordable senior living and domestic violence help. Visit the website for detailed program information and to find an office near you. The United Way/LSS 211 Information and Referral network can connect you to other social services across Franklin County.

  • LSS 211
    Call 211 or (614) 221-2255
    lssnetworkofhope.org/211centralohio
  • Central Ohio Main Office
    1105 Schrock Rd, Columbus, OH 43229
    (614) 228-5200
  • Food Pantries
    (614) 341-2282 or text ‘Food’ to (614) 702-7772
    Pantry Locations: lssnetworkofhope.org/foodpantries/locations
  • LSS Health Center: Offers primary care, dental, vision, HIV/STD testing, pharmacy, and behavioral health care.
    245 North Grant Avenue, Columbus, Ohio 43215
    (614) 224-0747
    lssnetworkofhope.org/lsshealthcenter
  • New to the US Resources
    Anyone can call 211 for help in English or 180 other languages.
    211.org/get-help/new-us
  • Faith Mission Homeless Shelter
    Must call Homeless Hotline in advance to be assigned a bed: (614) 274-7000
    General: (614) 224-6617
    217 North Grant Avenue, Columbus, Ohio 43215
    Men’s Shelter: 599 East Eighth Avenue, Columbus, Ohio 43201
  • CHOICES Domestic Violence Services: Offers temporary housing, counseling, legal services, and peer support.
    24-hour Domestic Violence Crisis Line: (614) 224-4663
    General: (614) 224-7200
    lssnetworkofhope.org/choices/services
  • Supportive Services for Veteran Families (SSVF): Serves veterans in need of housing stability.
    (614) 224-6617

lssnetworkofhope.org

IMPACT Community Action

Provides income-based case management services, emergency assistance services, financial services, computer literacy and workforce development programs. Most of the programs are for Franklin County residents living at or below 125% of the Federal Poverty Level. Visit the website or call for more information.

  • Emergency Assistance Services: Household items, burial support, rent/mortgage, transportation, water and energy (HEAP) assistance, food giveaways during the summer.
  • Empowerment Services: Computer classes, financial services, re-entry program, ages 14-24 not enrolled in school and are not employed or are aging out of foster care (AMP: Achieve More & Prosper program), workforce development/employment, vocational training and certification, mobile medical unit in partnership with the Breathing Association, Smart Tax Prep, financial assistance for car repairs
  • Energy Assistance Services: Free home repairs through their Home Weatherization Assistance Program (HWAP) and energy efficient lighting and refrigerator/freezer replacement through their AEP Program

Southside: 711 Southwood Ave, Columbus, Ohio 43207
Westside: 4129 West Broad Street, Columbus, Ohio 43228

  • General: (614) 252-2799
  • AMP (Achieve More & Prosper): (614) 233-2671
  • EMPOWERED Career Exploration: (614) 371-1245
  • Rental Assistance: (614) 964-2906
  • Home Energy Winter Crisis Program (HEAP): (614) 249-0019

impactca.org
AMP website: jfs.franklincountyohio.gov/amp



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