Columbus OH
Print This Page

Utility & Housing Payment Assistance


AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
(800) 683-7036
dollarenergy.org
AEP Ohio: aepohio.com/info/community/paymentAssistancePrograms/NeighborToNeighbor.aspx

AEP Ohio Payment Assistance

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
(800) 672-2231
www.aepohio.com/account/bills/pay/assistance

American Legion

Offers support programs for veterans and their family, such as temporary financial assistance, a cash grant to support minor children of veterans who are eligible for American Legion membership. They also award college scholarships and list counseling and mental health support resources for veterans.
Contact Information: legion.org/contact
legion.org

AT&T Lifeline of Ohio Program

Provides discounted phone service for income-eligible customers, including free line connection, monthly discounts and no deposits for local service. You must meet a current AT&T telephone customer. Call the toll-free number to get an application mailed to you.
(866) 394-1514
att.com/home-phone/lifeline

Breathing Association

Offers free care for health and wellness, specializing in lung health care, including asthma, COPD and emphysema. Patients can be cared for in their clinic, on one of their mobile medical units in the community, and virtually. They also have a variety of smoking and vaping cessation programs that offer nicotine replacement medications and continued support throughout the quitting journey led by a Certified Tobacco Treatment Specialist. They also help with winter heating and summer cooling programs through the Home Energy Assistance Program (HEAP), and provide window air conditioners and fans to those who qualify.
741 East Broad Street, Columbus, OH 43205
(614) 457-4570
HEAP: breathingassociation.org/services/heap
Summer Crisis Program (July– September): breathingassociation.org/heap/summer-crisis-program
Winter Crisis Program (November– March): breathingassociation.org/heap/winter-crisis-program
Lung Health Clinic: breathingassociation.org/lung-health-clinic
Main Website: breathingassociation.org

Broad Street Food Pantry

Faith-based organization out of Broad Street Presbyterian Church. Provides fresh produce, dairy, protein and shelf stable food once every 30 days to all eligible neighbors. They also host regular farmers markets. The COMPASS program provides financial assistance for rent and utilities for those that qualify.
760 East Broad Street, Columbus, Ohio 43205
(614) 908-3901 or (614) 908-0839
bspc.org/foodpantry

Broad Street Presbyterian Neighborhood Ministries

Offers multiple programs in Columbus individuals, youth and families in zip codes 43203, 43205, 43209, 43213, and 43215. Their Broad Street Food Pantry helps families in need to have healthy meals; COMPASS provides limited rent and utility assistance.
760 East Broad Street, Columbus, Ohio 43205
(614) 221-6552
bspc.org/ministries

Canal Winchester Human Services

Provides a variety of social service programs to residents in Canal Winchester, those living in the Bloom Carroll School District, Lithopolis, and underserved rural areas of Fairfield County. Programs include a community food pantry, emergency assistance for rent/mortage or utilities, senior transportation and social programming, and child loss grief support group.
80 Covenant Way, Canal Winchester, Ohio 43110
(614) 834-4700
cwhumanservices.org

Catholic Social Services

A faith-based agency serving families and seniors in central and southern Ohio. Provides case management, food, and emergency assistance. They offer supportive services and community-impact opportunities for low-income seniors. The Our Lady of Guadalupe Center serves the Latino/Hispanic community on the West side of Columbus with a food pantry, ESL classes, legal and immigration consultations and referrals, and comprehensive case management.

  • Columbus
    197 East Gay Street, Columbus, Ohio 43215
    (614) 221-5891
  • West Columbus
    Our Lady of Guadalupe Center
    409 Industry Drive, Columbus, Ohio 43204
    (614) 340-7061
  • Newark
    1031 Brice Street, Newark, Ohio 43055
    (740) 345-2565
  • Zanesville
    Physical Address: 422 Main Street, Zanesville, Ohio 43702
    Mailing Address: PO Box 3446, Zanesville, Ohio 43702
    (740) 452-5057
  • Portsmouth
    St. Francis Catholic Outreach Center
    2311 Stockham Lane, Portsmouth, Ohio 45662
    (740) 961-4020

colscss.org

Center for Groveport Madison Human Needs (CGMHN)

Connects individuals and families in the Groveport Madison school district with community resources and aid. Services include summer lunches, school supply distribution, job referral assistance, and adopt-a-family programs. They also offer emergency cash assistance for housing, utilities, car repair, or medical needs.
PO Box 542, Groveport, Ohio 43125
(614) 586-4017
gmhn.org

Central Community House

A neighborhood-based community center that serves the near east and near south neighborhoods of Columbus, Ohio. Programs for families include soft skills training, employment assistance, financial education training, emergency housing/rent assistance, nutrition programs, utility services, health care, parenting workshops and more. They partner with Columbus Early Learning Centers to provide childcare. Programs for youth include after-school, summer day camp for kids ages 5-13, and the TRANSIT ARTS center which provides free music and art classes. Village Central Senior Program helps adults ages 60 and older maintain independence and combat isolation by providing transportation services, wellness programs, home repairs, organized social events, community engagement and more. They also have a business training program called  ACE, Academy for Community Entrepreneurs.
1150 East Main Street, Columbus, Ohio 43205
Front Desk/Intake: (614) 252-3157
Village Central Senior Program: (614) 545-2703
TRANSIT ARTS: (614) 732-0198
cchouse.org

City Of Columbus Department Utilities Discount Programs

Offers a utility discount for water and sewer charges for people with a low income. Seniors age 60 and older with limited income may qualify for a discount on electricity and/or water bills. Go online to complete the application offered in both Spanish and English.
111 North Front Street, Columbus, Ohio 43215
(614) 645-8276
columbus.gov/utilities/customers/Utility-Discount-Programs

Columbia Gas of Ohio Payment & Billing Assistance Programs

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Visit the website for more information about each program.
Physical Address: 290 West Nationwide Boulevard, Columbus, Ohio 43215
Payment Mailing Address: PO Box 742510, Cincinnati, Ohio 45274
(800) 344-4077
columbiagasohio.com/bills-and-payments/financial-support/income-eligible-assistance-programs

Columbus Public Health (CPH) Pride Centers & Neighborhood Social Workers

Pride Centers are one-stop shops for city services, dedicated to protecting the health, safety and welfare of families living in the area. These centers house basic city services in one place, which include the Neighborhood Social Workers. Call first to make an appointment.

Main Columbus Public Health Neighborhood Social Work Helpline: (614) 645-6807
Columbus Department of Neighborhoods Office: (614) 645-1993
new.columbus.gov

Westside Neighborhood Pride Center
1186 West Broad Street, Columbus, Ohio 43222
(614) 724-2033
franklinton.org
The Reeb Center
280 Reed Avenue, Columbus, Ohio 43207
(614) 468-9280
reebcenter.org
Near East Pride Center
1393 East Broad Street, Columbus, Ohio 43205
(614) 645-7343
North Neighborhood Pride Center
248 East Eleventh Avenue, Columbus, Ohio 43201
(614) 645-5220
Far East Pride Center
2500 Park Crescent Drive, Columbus, Ohio 43232
(614) 724-0100

Columbus Public Health (CPH) Resource Lists

These neighborhood resource lists are extremely helpful in finding resources near you. They provide detailed listings of free and low cost health care, vision care, dental care, prescription help, food pantries, transportation, job help, transportation, pregnancy resources and much more. They are updated frequently and reviewed by the Columbus Public Health social work team. Please note that CPH does not provide direct monetary assistance, but these lists are helpful in finding community agencies that do provide this assistance.

240 Parsons Avenue, Columbus, Ohio 43215
Questions About Health & Community Resources: (614) 645-1244
Columbus Public Health Neighborhood Social Work Helpline: (614) 645-6807
columbus.gov/Services/Public-Health/Find-Health-Care-Resources/Health-Resources-List

Disaster Assistance Improvement Program (DAIP)

This website provides information and support for survivors of  a natural event or human-caused disaster. Go online to find a list of disasters declared by FEMA, apply for assistance, find emergency shelters, and information on how to prepare your family for emergencies.
FEMA Disaster Assistance Helpline: (800) 621-3362
disasterassistance.gov

Do More Foundation

Offers financial assistance for families who need financial help due to their child’s medical needs. Includes help with utility/rent bills, meal expenses while at the hospital, gas expenses for travel to and from hospital or doctor visits, non-covered medical expenses, non-covered supplies that would aid the child in their treatment and funeral expenses related to the death of a child. Go online for additional contact information and to apply for assistance.
PO Box 1981, Pompano Beach, Florida 33061
(954) 857-9059
thedomorefoundation.org

EveryoneOn

Find low-cost Internet, affordable computers and/or free digital literacy training courses in your area.
718 Seventh Street Northwest, Washington, DC 20001
everyoneon.org

Franklin County Department of Job & Family Services (JFS)

Provides information about food assistance (Ohio Direction Card / EBT), cash assistance, medical assistance (like Medicaid), job training, emergency assistance (PRC), help with paying for child care and more. Each center serves certain zip codes. People outside of Franklin County should visit their local county Department of Job and Family Services. Refugees and immigrants should apply for services as well.

  • East Opportunity Center
    1055 Mount Vernon Avenue, Columbus, Ohio 43203
  • Northland Opportunity Center
    1721 Northland Park Avenue, Columbus, Ohio 43229
  • West Opportunity Center
    314 North Wilson Road, Columbus, Ohio 43204

Call (844) 640-6446 to apply for SNAP/OWF cash assistance/Medicaid benefits
Medical Transportation: (614) 233-2381
Workforce Development: (614) 212-1800
jfs.franklincountyohio.gov
Find Your Local ODJFS Office: jfs.ohio.gov/about/local-agencies-directory
Self-Service Ohio Benefits Portal: benefits.ohio.gov

Gladden Community House

Settlement house located in Franklinton serving zip codes 43222, 43223, and 43215. Programs include parenting classes, senior outreach, a preschool, youth programming and sports, rent and utility assistance, medical appointments with The Breathing Association, and the Gladden Food Pantry. The food pantry provides home delivery for seniors and disabled residents, and diapers.

  • Main Office: 183 Hawkes Avenue, Columbus, Ohio 43223
    (614) 227-1600
  • Food Pantry: 318 South Glenwood Avenue, Columbus, Ohio 43223
    (614) 228-2498

gladdenhouse.org

Hilliard Food Pantry

Provides eligible individuals with canned and boxed food, bread, produce, and personal care items, as well as utility assistance. Serves residents who live in the Hilliard City School District (zip codes 43026, 43228, 43221, 43016, 43002, 43119, 43204). Transportation is available for seniors.
3691 Main Street Hilliard, Ohio 43026
(614) 363-4159
hilliardfoodpantry.org

Homeport

Non-profit housing developer promoting affordable housing and financial wellness in Columbus. Use the Homeport Living website to browse their affordable housing properties and apply for a rental property or home. Use the Homeport Learning website to sign up for their free homebuyer education classes, home readiness program, or financial fitness classes. They also offer individual financial counseling, down payment assistance, and foreclosure prevention coaching.
3443 Agler Road, Columbus, Ohio 43219
(614) 221-8889
Homeport Living: homeportliving.org
Homeport Learning: homeportlearning.org
General Website: homeportohio.org

Homes on the Hill Columbus Development Corporation (HOTH-CDC)

Non-profit housing counseling agency and housing development organization serving the Hilltop neighborhood of Columbus, Ohio. They offer HUD-approved Homeownership Education, foreclosure prevention, and individual financial counseling services. Services are free and available in English and Spanish. Go online and complete the Request Information form to request services.
3659 Soldano Boulevard, Columbus, Ohio 43228
(614) 275-4663
hoth-cdc.org/contact

IMPACT Community Action

Provides income-based case management services, emergency assistance services, financial services, computer literacy and workforce development programs. Most of the programs are for Franklin County residents living at or below 125% of the Federal Poverty Level. Visit the website or call for more information.

  • Emergency Assistance Services: Household items, burial support, rent/mortgage, transportation, water and energy (HEAP) assistance, food giveaways during the summer.
  • Empowerment Services: Computer classes, financial services, re-entry program, ages 14-24 not enrolled in school and are not employed or are aging out of foster care (AMP: Achieve More & Prosper program), workforce development/employment, vocational training and certification, mobile medical unit in partnership with the Breathing Association, Smart Tax Prep, financial assistance for car repairs
  • Energy Assistance Services: Free home repairs through their Home Weatherization Assistance Program (HWAP) and energy efficient lighting and refrigerator/freezer replacement through their AEP Program

Southside: 711 Southwood Ave, Columbus, Ohio 43207
Westside: 4129 West Broad Street, Columbus, Ohio 43228

  • General: (614) 252-2799
  • AMP (Achieve More & Prosper): (614) 233-2671
  • EMPOWERED Career Exploration: (614) 371-1245
  • Rental Assistance: (614) 964-2906
  • Home Energy Winter Crisis Program (HEAP): (614) 249-0019

impactca.org
AMP website: jfs.franklincountyohio.gov/amp

Joint Organization for Inner-City Needs (JOIN)

Faith-based organization through Catholic Diocese of Columbus. Provides limited financial assistance for low-income families, assistance with prescriptions and birth certificates, non-perishable foods, hygiene items, and household products.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530 or (614) 241-2531
columbuscatholic.org/join

Lutheran Social Services (LSS) 211 Central Ohio

Faith-based organization providing a wide range of services across Ohio. Services include Faith Mission homeless shelter, food, health care, affordable senior living and domestic violence help. Visit the website for detailed program information and to find an office near you. The United Way/LSS 211 Information and Referral network can connect you to other social services across Franklin County.

  • LSS 211
    Call 211 or (614) 221-2255
    lssnetworkofhope.org/211centralohio
  • Central Ohio Main Office
    1105 Schrock Rd, Columbus, OH 43229
    (614) 228-5200
  • Food Pantries
    (614) 341-2282 or text ‘Food’ to (614) 702-7772
    Pantry Locations: lssnetworkofhope.org/foodpantries/locations
  • LSS Health Center: Offers primary care, dental, vision, HIV/STD testing, pharmacy, and behavioral health care.
    245 North Grant Avenue, Columbus, Ohio 43215
    (614) 224-0747
    lssnetworkofhope.org/lsshealthcenter
  • New to the US Resources
    Anyone can call 211 for help in English or 180 other languages.
    211.org/get-help/new-us
  • Faith Mission Homeless Shelter
    Must call Homeless Hotline in advance to be assigned a bed: (614) 274-7000
    General: (614) 224-6617
    217 North Grant Avenue, Columbus, Ohio 43215
    Men’s Shelter: 599 East Eighth Avenue, Columbus, Ohio 43201
  • CHOICES Domestic Violence Services: Offers temporary housing, counseling, legal services, and peer support.
    24-hour Domestic Violence Crisis Line: (614) 224-4663
    General: (614) 224-7200
    lssnetworkofhope.org/choices/services
  • Supportive Services for Veteran Families (SSVF): Serves veterans in need of housing stability.
    (614) 224-6617

lssnetworkofhope.org

Mid-Ohio Regional Planning Commission (MORPC)

Offers information and local resources about local biking events and trails, bicycle safety, promotes bicycling in central Ohio. They also provide a Franklin County Home Repair program low- and moderate-income homeowners, home energy efficiency and safety services at no cost to income-eligible homeowners and renters, and information on air quality.
111 Liberty Street, Columbus, Ohio 43215
(614) 228-2663 or (800) 750-0750 TTY
Home Repair: (614) 233-4171
Free Home Energy Efficiency & Safety Services: (614) 621-1171
morpc.org

National Digital Inclusion Alliance

Provides a list of agencies helping low-income households get internet service at low or no cost. The National Digital Inclusion Alliance is a unified voice for home broadband access, public broadband access, personal devices and local technology training and support programs.
3000 East Main Street, Suite 50, Columbus, Ohio 43209
digitalinclusion.org/free-low-cost-internet-plans

Neighborhood Bridges

A charitable organization that helps match families in need with businesses, volunteers, and organizations for resources like food, volunteering, clothing, supplies and more. Use the website to find a Bridge in your community, request help, or fill others’ requests for help.
All Ohio Locations: neighborhoodbridges.org/state/ohio

Office of the Ohio Consumers’ Counsel (OCC)

Provides free fact sheets on utility assistance programs in Ohio (like electric, natural gas, telephone and water) and energy disconnection rights. Programs include the Home Energy Assistance Program for heating and air-conditioning costs, Percentage of Income Payment Plan (PIPP Plus) for income-eligible customers to lower utility bills, Home Weatherization Assistance Program, assistance for military families, and more. Use the website for full program details and eligibility informaiton.
65 East State Street, Columbus, Ohio 43215
(877) 742-5622
occ.ohio.gov/utilityassistance

Ohio Department of Development Energy Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880 or (800) 686-1557 TDD
development.ohio.gov/wps/portal/gov/development/individual/energy-assistance/energy-assistance

Ohio Housing Finance Agency (OHFA)

Helps the development, rehabilitation and financing of low- to moderate-income rental housing. Offers programs for first-time homebuyers, renters, and others find affordable housing that meets their needs. Offers low-interest loans and down payment assistance to qualified homebuyers. Other programs include assistance for recent college grads and low-interest loans for firefighters, teachers, police officers, military personnel and health care workers. Call (888) 404-4674, to be directed to a HUD approved counseling agency to help you work with your lender for a foreclosure resolution.
57 East Main Street, Columbus, Ohio 43215
(614) 466-7970 or (888) 362-6432 Toll-free or (800) 750-0750 TDD
ohiohome.org

One Dublin (Formerly Welcome Warehouse)

Located inside Indian Run United Methodist Church, One Dublin offers programs to families temporarily in need. Families must live in the Dublin City School district to receive services. Programs include Adopt-A-Family/Adopt-A-Senior, a Community Free Shop for clothing and hygiene items, mattresses and household items as available, and Back-to-School supplies. Emergency Household Assistance is available for utilities, medical expenses, or transportation assistance. Referral is required, and assistance is not provided for car repairs or rent/housing. Visit the website for more information and to for assistance.
Mailing Address: 7032 Hospital Drive, Dublin, Ohio 43016
Call or text: (614) 726-6958
one-dublin.org

OurHelpers

Somali-led non-profit improving the lives of immigrant and refugee families in Franklin County. Services include case management, ESL classes, mental health first aid classes, help with rent and utilities, food pantry, and youth programming.
2021 East Dublin Granville Road, Suite 197, Columbus, Ohio 43229
(614) 733-9555
Website: ourhelpers.org
Facebook: facebook.com/ourhelpers.org

Physicians Care Connection (PCC)

This medical organization helps adults age 19+ with healthcare challenges due to individual barriers. They serve individuals across Central Ohio, including Franklin, Delaware, Licking, Fairfield, Pickaway, Union and Madison counties. Translation services are available. Programs include:

  • Medical Clinic: Free & low-cost healthcare for the uninsured or underinsured, including help with prescriptions, primary care, specialty care, and dental services
  • Healthy Pregnancy Support: Connection to prenatal care and resources to prepare for bringing your baby home
  • Housing Stabilization & Eviction Avoidance Fund: Helps renters access financial assistance for those behind on rent or utilities
  • Addiction Support: Provides addiction support and connection to recovery services, including those for pregnant women
  • Family Coaching & Peer Support: Linkage to food services, social service referrals, employment support, education support and more

1390 Dublin Road, Columbus, Ohio 43215
(614) 884-2441
pcchealth.org

Public Utilities Commission of Ohio (PUCO) Energy Assistance Programs

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills and/or a set amount based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available (including a program providing protections and benefits to military personnel and their families).
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292 or 7-1-1 TDD
puco.ohio.gov/wps/portal/gov/puco/consumers

Rentful: Franklin County Rental Assistance

A rent assistance hub for both tenants and landlords. Provides simple, reliable, and easy-to-access links to Central Ohio rent assistance programs. They also dispel common myths, provide eviction information customized to Franklin County, and highlight some of the places you can go to get even more help. The website can be translated in English, Spanish, or Somali.
rentful614.com

SafeLink Wireless

This is a national program that provides one free cell phone to one household or those who live in shelters, public housing or can be considered as their own separate household living in a family setting. Requirements for eligibility are based on the applicant meeting federal poverty criteria or participation in a state or government support program; such as food stamps or medical, for example. SafeLink representatives will help determine eligibility.
Enrollment and Plan Changes Support: (800) 723-3546
Technical Support Only: (800) 378-1684
safelinkwireless.com

Salvation Army

Serves: Single Adults & Families
Offers various faith-based services for Central Ohio families. Housing Services include finding housing, financial assistance, and case management. They also offer programs for youth after-school programming and tutoring, food assistance, emergency utility assistance, support for human trafficking survivors, and addiction recovery. Their thrift stores offer items at bargain prices to fund programs. You can find thrift store, church locations, and program details on their website.

  • Administrative Office
    966 East Main Street, Columbus, Ohio 43205
    (614) 253-6811 or (800) 725-2769
  • Housing Service Locations
    Franklin County: 966 East Main Street, Columbus, Ohio 43205
    Delaware & Union Counties: 3769 Columbus Pike, Delaware, Ohio 43015
    Morrow County: 644 West Marion Street, Mount Gilead, Ohio 43338
    Homeless Hotline: (614) 274-7000
  • Youth Learning Centers
    Linden: 3662 Karl Road, Columbus, Ohio 43224
    Hilltop: 2300 West Mound Street, Columbus, Ohio 43204
    (614) 437-2159
  • Food Pantries: Call to schedule an appointment
    Franklin County: (614) 341-2282
    Delaware County: (740) 369-5301
    Union County: (740) 363-9487
    Senior Food Boxes: (614) 437-2134
  • Human Trafficking Services:
    24/7 Hotline: (888) 373-7888
    (614) 358-2614
  • Addiction Rehabilitation Center: Serves men struggling with addiction
    (614) 221-4269
  • Emergency Utility Assistance:
    Use the link to find a caseworker in your zip code for assistance.
    easternusa.salvationarmy.org/southwest-ohio/central-ohio/caseworker-zip-code-list/

easternusa.salvationarmy.org/southwest-ohio/central-ohio/home



Print This Page