Columbus OH
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Utility & Housing Payment Assistance

AEP Home Energy & Weatherization Programs

Customers of AEP Ohio can schedule a low-cost energy assessment, where an AEP assessor visits the home to make personalized recommendations. Some residents may be eligible (based on financial need) for their community assistance program as well. They may receive insulation, air sealing, lights, refrigerator replacement and other energy-saving improvements.
(800) 672-2231
Free Energy Efficiency Repair Services: aepohio.com/save/residential/programs/SMARTCommunityAssist.aspx
Energy Saving Tips: aepohio.com/save/residential/learn

AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
(800) 683-7036
dollarenergy.org
AEP Ohio: aepohio.com/info/community/paymentAssistancePrograms/NeighborToNeighbor.aspx

AEP Ohio Payment Assistance

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
(800) 672-2231
aepohio.com/save/residential/payments

American Legion

Offers support programs for veterans and their family, such as temporary financial assistance, a cash grant to support minor children of veterans who are eligible for American Legion membership. They also offer youth programming, award college scholarships, and list veteran discounts and services and places to find counseling and mental health support.
National Headquarters: 700 North Pennsylvania Street, Indianapolis, Indiana 46206
legion.org
Contact Information: legion.org/contact

AT&T Lifeline of Ohio Program

Provides discounted phone service for customers with a low income, including free line connection, monthly discounts and no deposits for local service. You must me a current AT&T telephone customer. Call the toll-free number to get an application mailed to you.
(855) 301-0355
att.com/home-phone/lifeline

Breathing Association

Offers chronic obstructive pulmonary disease (COPD) supportive services, asthma management for children and adults, a free Lung Health Clinic (including smoking cessation classes for groups and individuals) and Mobile Medical Unit. They also help with winter heating and summer cooling programs through HEAP, electric bill assistance and window air conditioners to those without central air for households who are medically needy.
788 Mount Vernon Avenue, Columbus, Ohio 43203
(614) 457-4570
breathingassociation.org

Broad Street Presbyterian Neighborhood Outreach Program

Offers multiple programs in Columbus individuals, youth and families in zip codes 43203, 43205, 43209, 43213, and 43215. Their Broad Street Food Pantry helps families in need to have healthy meals; COMPASS provides limited rent and utility assistance; their out-of-school and summer programs provide academic enrichment services for K-12 youth. In addition, Columbus Early Learning Centers offers early-childhood care for children (ages 6 weeks through 5 years of age; babies, toddlers, and pre-school).
760 East Broad Street, Columbus, Ohio 43205
(614) 221-6552
bspc.org/mission/community-outreach

Canal Winchester Human Services

Provides a variety of social service programs to residents living in the Canal Winchester School District. Some of the programs available are a community food pantry, emergency assistance, holiday assistance, senior transportation and more.
80 Covenant Way, Canal Winchester, Ohio 43110
(614) 834-4700
cwhumanservices.org

Catholic Social Services

A faith-based organization that provides family support services to help families thrive. Their services and programs include counseling, post adoption services, support for individuals and families fleeing from abusive homes; case management, food and emergency assistance, meals; clothing assistance, English classes, legal and immigration consultations, and more.

  • Columbus
    197 East Gay Street, Columbus, Ohio 43215
    (614) 221-5891
  • West Columbus
    Our Lady of Guadalupe Center
    409 Industry Drive, Columbus, Ohio 43204
    (614) 340-7061
  • Newark
    1031 Brice Street, Newark, Ohio 43055
    (740) 345-2565
  • Zanesville
    Physical Address: 422 Main Street, Zanesville, Ohio 43702
    Mailing Address: PO Box 3446, Zanesville, Ohio 43702
    (740) 452-5057
  • Portsmouth
    St. Francis Catholic Outreach Center
    2311 Stockham Lane, Portsmouth, Ohio 45662
    (740) 353-3185

colscss.org

Center for Groveport Madison Human Needs (CGMHN)

Connects people in need in the Groveport Madison school district with community resources. Services include summer lunches, school supply distribution, cash assistance (rent, utilities, prescription, etc.), distribution of household items, adopt-a-family and more.
PO Box 542, Groveport, Ohio 43125
(614) 586-4017
center4gmhn.org

Central Community House

A neighborhood-based community center that serves the near east and near south neighborhoods of Columbus, Ohio. Services include:

  • Early Education Child Care Center: Offers education-focused child care program for infants, toddlers and preschoolers with a focus on preparation for success in Kindergarten and beyond.
  • Community Services: Helps with basic/emergency needs assistance and referrals, community organizing and advocacy, family/household support programs, a community computer lab, community dinners/block parties, and opportunities for neighborhood involvement.
  • Youth and Family Services: Offers personal development and family strengthening programs, afterschool and summer programs.

1150 East Main Street, Columbus, Ohio 43205
(614) 252-3157
cchouse.org

City Of Columbus Department Utilities Discount Programs

Offers a utility discount for water and sewer charges for people with a low income. Go online to complete the application offered in both Spanish and English.
111 North Front Street, Columbus, Ohio 43215
(614) 645-8276
columbus.gov/utilities/customers/Utility-Discount-Programs

Clintonville-Beechwold Community Resources Center (CRC)

  • The CRC Family Services & Choice Food Pantry help is provided in many areas including food, housing, health care and transportation; as well as clothing, and helps with employment.
  • The Youth Services – Kids Club is an afterschool and summer program for youth in grades K-5 at various locations.
  • The Kinship Care Program supports relative caregivers of children who cannot be cared for by their parents. The program helps children avoid placement in a non-related foster home when parents are absent.

Office: 3222 North High Street, Columbus, Ohio 43202
(614) 268-3539
Family Services & Choice Food Pantry: 14 West Lakeview Avenue, Columbus, Ohio 43202
(614) 268-8118
clintonvillecrc.org

Columbia Gas of Ohio Payment & Billing Assistance Programs

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Visit the website for more information about each program.
Physical Address: 290 West Nationwide Boulevard, Columbus, Ohio 43215
Payment Mailing Address: PO Box 742510, Cincinnati, Ohio 45274
(800) 344-4077
columbiagasohio.com/bills-and-payments/financial-support

Disaster Assistance Improvement Program (DAIP)

Provides disaster survivors with information, support, services, and a means to access and apply for disaster assistance. The site also provides resources to help you learn how to prepare for, respond to, and recover from disasters.
FEMA Disaster Assistance Helpline: (800) 621-3362 (also for 711 & VRS) or (800) 462-7585 TTY
disasterassistance.gov

Do More Foundation

Offers financial assistance for families who need financial help due to a medically needy child. Includes help with utility/rent bills, meal expenses while at the hospital, gas expenses for travel to and from hospital or doctor visits, non-covered medical expenses, non-covered supplies that would aid the child in their treatment and funeral expenses related to the death of a child. Complete an online application to apply for assistance. Visit the website for additional contact information.
PO Box 1981, Pompano Beach, Florida 33061
(954) 857-9059
thedomorefoundation.org

EveryoneOn

Find low-cost Internet, affordable computers and/or free digital literacy training courses in your area.
718 Seventh Street Northwest, Washington, DC 20001
everyoneon.org

Franklin County Department of Job & Family Services (JFS)

Provides information about food assistance (Ohio Direction Card / EBT), cash assistance, medical assistance (like Medicaid), job training, emergency assistance (PRC), help with paying for child care and more. Each center serves certain zip codes. People outside of Franklin County should visit their local county Department of Job and Family Services. Refugees and immigrants can apply for services as well.

  • East Opportunity Center
    1055 Mount Vernon Avenue, Columbus, Ohio 43203
  • Northland Opportunity Center
    1721 Northland Park Avenue, Columbus, Ohio 43229
  • West Opportunity Center
    314 North Wilson Road, Columbus, Ohio 43204

Call (844) 640-6446 to apply for SNAP/OWF cash assistance/Medicaid benefits
Child Care: (614) 233-2000
Medical Transportation: (614) 233-2381
Workforce Development: (614) 212-1800
jfs.franklincountyohio.gov
Self-Service Ohio Benefits Portal: benefits.ohio.gov

Gahanna Residents In Need (GRIN)

A community wide, faith-based organization committed to helping the residents of the Gahanna-Jefferson school district in a time of need with a “hand-up”. They help provide food through their food pantry (by appointment), children’s clothing, rent and utility assistance, school supplies, holiday gifts and meals, and summer lunches.
Physical Address: 165 Granville Street, Gahanna, Ohio 43230
Mailing Address: PO Box 307563, Gahanna, Ohio 43230
(614) 214-4747
grin4gahanna.org

Gladden Community House

  • Youth Services & Preschool – Provide educational services such as preschool, after-school, summer day camp and team sport programming.
  • Gladden Food Pantry – Provides emergency food assistance to households living within the service area (zip codes 43222, 43223, and 43215). Other services available at the pantry: home delivery to people with disabilities, and diapers are available. Contact for hours of operation.
  • Community Service Department – They provide emergency financial assistance (e.g. rent, utilities, prescriptions, and other critical needs), access to The Breathing Association mobile medical unit and help stabilize and support Franklin County families at risk of becoming homeless. They also offer case management services.

183 Hawkes Avenue, Columbus, Ohio 43223
(614) 227-1600
gladdenhouse.org

HandsOn Central Ohio

This comprehensive information and referral service connects those in need with thousands of social service, government and community resources. They help find a solution to any need. Free and confidential, available throughout Franklin County 24 hours a day, 7 days a week.
1105 East Schrock Road, Suite 100, Columbus, Ohio 43229

  • General: (614) 221-6766
  • Information Referral: 2-1-1
  • Homeless Hotline: (614) 274-7000
  • Foodline: (614) 341-2282 or text “Food” to (614) 702-7772

handsoncentralohio.org
HandsOn Central Ohio Online Directory of Human Services: 211centralohio.org
HandsOn Volunteer Central Ohio: volunteercentralohio.org/#

Hilliard Food Pantry

Provides eligible individuals with canned and boxed food, bread, produce, and personal care items, as well as utility assistance. They offer assistance to residents who live in the Hilliard City School District.
4410 Cemetery Road, Hilliard, Ohio 43026
(614) 363-4159
hilliardfoodpantry.org

Homeport

Provides a list of low-cost rental properties and homes, offers money management help for people who have fallen behind on mortgage payments, and offers homebuyer education, credit and budget counseling for a minimal fee. They can also help people buy a home and assist with down payments.
3443 Agler Road, Columbus, Ohio 43219
(614) 221-8889

Homes on the Hill Columbus Development Corporation (HOTH-CDC)

Provides affordable housing in the Hilltop Community of Columbus. They also offer renter and homebuyer education programs, one-on-one budget, credit and financial counseling sessions, and can provide down payment assistance and mortgage counseling to prevent foreclosure.
3659 Soldano Boulevard, Columbus, Ohio 43228
(614) 275-4663
hoth-cdc.org

IMPACT Community Action

Provides income-based case management services, emergency assistance services, financial services, computer literacy and workforce development programs. Most of the programs are for Franklin County residents living at or below 125% of the Federal Poverty Level. Visit the website or call for more information.

  • Emergency assistance services: household items, burial support, rent/mortgage, transportation, water and energy (HEAP) assistance, food giveaways during the summer
  • Empowerment services: computer classes, financial services, re-entry program, programs for foster youth and youth, ages 14-24 not enrolled in school and are not employed (AMP program), workforce development/employment, vocational training and certification, mobile medical unit in partnership with the Breathing Association
  • Energy assistance services: free home repairs through their Home Weatherization Assistance Program (HWAP) and energy efficient lighting and refrigerator/freezer replacement through their AEP Program

700 Bryden Road, Columbus, Ohio 43215

  • General: (614) 252-2799
  • Emergency Assistance: (866) 747-1038
  • AMP (Achieve More & Prosper): (614) 453-1709 or (614) 233-2671

impactca.org
AMP website: jfs.franklincountyohio.gov/amp
Franklin County Housing Stabilization Coalition: stablehousingcoalition.org

Joint Organization for Inner-City Needs (JOIN)

Provides limited financial assistance for water and gas/fuel for low-income people whose utilities have been shut-off or have a shut-off notice. Also, they offer toiletries, cleaning supplies, disposable diapers, one time birth certificates and monetary contributions. Makes referrals to community agencies who assist in the prevention of repeat crises.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530
columbuscatholic.org/join

Mid-Ohio Regional Planning Commission (MORPC)

Offers information and local resources about local biking events and trails, bicycle safety, promotes bicycling in central Ohio. They also provide a Franklin County Home Repair program low- and moderate-income homeowners, home energy efficiency and safety services at no cost to income-eligible homeowners and renters, and information on air quality.
111 Liberty Street, Columbus, Ohio 43215
(614) 228-2663 or (800) 750-0750 TTY
Free Home Energy Efficiency & Safety Services: (614) 621-1171
morpc.org

National Digital Inclusion Alliance

Provides a list of agencies helping low-income households get internet service at low or no cost. The National Digital Inclusion Alliance is a unified voice for home broadband access, public broadband access, personal devices and local technology training and support programs.
3000 East Main Street, Suite 50, Columbus, Ohio 43209
digitalinclusion.org/free-low-cost-internet-plans

Neighborhood Bridges

A charitable organization that helps match families in need with local businesses, volunteers and service organizations that offer resources such as food, volunteering, clothing, supplies and more.
200 East Wilson Bridge Road, Worthington, Ohio 43085

Neighborhood Services (NSI)

Offers assistance programs, with their primary service area including 43201, 43202, 43210, 43220 and 43211. Services also include: food pantry, free clothing to children and adults, monthly free fresh produce markets, free tax preparation with American Association of Retired Persons (AARP), back to school programs, Holiday Food programs, and Christmas Gift Adoptions programs.
1950 North Fourth Street, Columbus, Ohio 43201
(614) 297-0592
neighborhoodservicesinc.org

Office of the Ohio Consumers’ Counsel (OCC)

Provides a variety of free education materials to help consumers understand current utility (like electric, natural gas, telephone and water) issues. They also provide free knowledgeable outreach and education professionals to talk about a variety of topics to groups.
65 East State Street, Columbus, Ohio 43215
(614) 466-9467 or (877) 742-5622
occ.ohio.gov
Consumer Assistance: occ.ohio.gov/utilityassistance

Ohio Development Services Agency (ODSA) Energy Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880 or (800) 686-1557 TDD
development.ohio.gov/is/is_energyassist.htm

Ohio Housing Finance Agency (OHFA)

Helps the development, rehabilitation and financing of low- to moderate-income rental housing. Offers programs for first-time homebuyers, renters, and others find affordable housing that meets their needs. Offers low-interest loans and down payment assistance to qualified homebuyers. Other programs include assistance for recent college grads and low-interest loans for firefighters, teachers, police officers, military personnel and health care workers. Call (888) 404-4674, to be directed to a HUD approved counseling agency to help you work with your lender for a foreclosure resolution.
57 East Main Street, Columbus, Ohio 43215
(614) 466-7970 or (888) 362-6432 Toll-free or (800) 750-0750 TDD
ohiohome.org

Ohio United Way 2-1-1 Map

2-1-1 is a health and human services referral service. Click on the link below to find resources and help in your county.
ouw.org/211-map

Public Utilities Commission of Ohio (PUCO) Energy Assistance Programs

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills and/or a set amount based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available (including a program providing protections and benefits to military personnel and their families).
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292 or 7-1-1 TDD
puco.ohio.gov/wps/portal/gov/puco/consumers

Resident Resources Network (RRN)

Helps connect residents of Wallick Communities and other affordable housing communities to supportive services. Services are coordinated through on-site Service Coordinators who make referrals to local community organizations, and bring resources on-site (like financial/emergency, educational, employment, health and wellness and legal assistance).
160 West Main Street, New Albany, Ohio 43054
(614) 552-5668
residentresources.org
Information about Wallick Communities: wallickcommunities.com

SafeLink Wireless

This is a national program that provides one free cell phone to one household or those who live in shelters, public housing or can be considered as their own separate household living in a family setting. Requirements for eligibility are based on the applicant meeting federal poverty criteria or participation in a state or government support program; such as food stamps or medical, for example. SafeLink representatives will help determine eligibility.
Enrollment and Plan Changes Support: (800) 723-3546
Technical Support Only: (800) 378-1684
safelinkwireless.com

Salvation Army

Serves: Single Adults & Families
Offers various services for Central Ohio families throughout the year. Their services include: an in-residence rehabilitation program, after school learning centers for youth to get tutoring and homework help, job help, Christmas assistance; free meals and produce giveaways, furniture assistance, housing and rent assistance, utility assistance and veteran support services. Visit the website for their Family Thrift Store locations in Central Ohio and for more information on each program.

  • Administrative Office
    966 East Main Street, Columbus, Ohio 43205
    (614) 221-6561
  • Chapel at Worthington Woods Worship & Service Center
    760 Worthington Woods Boulevard, Worthington, Ohio 43085
    (614) 846-1884
  • Citadel Worship & Service Center
    3662 Karl Road, Columbus, Ohio 43224
    (614) 262-9611
  • Delaware Worship & Community Center
    340 Lake Street, Delaware, Ohio 43015
    (740) 369-5301
  • East Main Worship & Service Center
    966 East Main Street, Columbus, Ohio 43205
    (614) 253-6811
  • Hilltop Worship & Service Center
    2300 West Mound Street, Columbus, Ohio 43204
    (614) 274-7600

co.salvationarmy.org/CentralOhio
Link to Family Thrift Store list: co.salvationarmy.org/CentralOhio/family-stores-in-central-ohio

Welcome Warehouse

Located inside Indian Run United Methodist Church, the Welcome Warehouse offers programs to assist Dublin area families who are temporarily in need. Those programs include: Adopt-A-Family, Free Shop (offers new and gently-used clothing, household and personal care items), Mobile Free Shops, Bed Donation Program, Back to School Outreach and Emergency Household Assistance.
6305 Brand Road, Dublin, Ohio 43016
(614) 726-6958
welcomewarehouse.org