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Utility & Housing Payment Assistance

Physician CareConnection (PCC) | Housing & Utilities Assistance

The Eviction Avoidance Fund helps people with rent and utility payments. The fund can provide a stipend for internet, pay up to three months of future rent, and assist with other utility payments. Renters may apply through the website to see if they qualify for services.
1390 Dublin Road, Columbus, Ohio 43215
(614) 884-2441
pcchealth.org/housing

Columbus Public Health (CPH) Pride Centers & Neighborhood Social Workers

Pride Centers are one-stop shops for city services, dedicated to protecting the health, safety and welfare of families living in the area. These centers house basic city services in one place, which include the Neighborhood Social Workers. Call first to make an appointment.

Main Columbus Public Health Neighborhood Social Work Helpline: (614) 645-6807
Columbus Department of Neighborhoods Office: (614) 645-1993
new.columbus.gov

Westside Neighborhood Pride Center
1186 West Broad Street, Columbus, Ohio 43222
(614) 724-2033
franklinton.org
The Reeb Center
280 Reed Avenue, Columbus, Ohio 43207
(614) 468-9280
reebcenter.org
Near East Pride Center
1393 East Broad Street, Columbus, Ohio 43205
(614) 645-7343
North Neighborhood Pride Center
248 East Eleventh Avenue, Columbus, Ohio 43201
(614) 645-5220
Far East Pride Center
2500 Park Crescent Drive, Columbus, Ohio 43232
(614) 724-0100

OurHelpers

Somali-led non-profit improving the lives of immigrant and refugee families in Franklin County. Services include case management, ESL classes, mental health first aid classes, help with rent and utilities, food pantry, and youth programming.
2021 East Dublin Granville Road, Suite 197, Columbus, Ohio 43229
(614) 733-9555
Website: ourhelpers.org/home
Facebook: facebook.com/ourhelpers.org

Broad Street Food Pantry

Faith-based organization out of Broad Street Presbyterian Church. Provides fresh produce, dairy, protein and shelf stable food once every 30 days to all eligible neighbors. They also host regular farmers markets. The COMPASS program provides financial assistance for rent and utilities for those that qualify.
760 East Broad Street, Columbus, Ohio 43205
(614) 908-3901 or (614) 908-0839
bspc.org/foodpantry

Columbus Public Health (CPH) Resource Lists

These neighborhood resource lists are extremely helpful in finding resources near you. They provide detailed listings of free and low cost health care, vision care, dental care, prescription help, food pantries, transportation, job help, transportation, pregnancy resources and much more. They are updated frequently and reviewed by the Columbus Public Health social work team. Please note that CPH does not provide direct monetary assistance, but these lists are helpful in finding community agencies that do provide this assistance.

240 Parsons Avenue, Columbus, Ohio 43215
(614) 645-7417
Columbus Public Health Neighborhood Social Work Helpline: (614) 645-6807
https://new.columbus.gov/Services/Public-Health

AEP Ohio & Dollar Energy Fund Neighbor to Neighbor Program

Provides help for electric bills to people with a low income who have tried all other resources (HEAP and PIPP). To qualify, households must have disconnected electric service and must have made a sincere effort to pay their electric bill in the last 90 days. Go online to use their income calculator to find out whether you qualify. Click to find an agency in your area that will help you with the application process.
(800) 683-7036
dollarenergy.org
AEP Ohio: aepohio.com/info/community/paymentAssistancePrograms/NeighborToNeighbor.aspx

AEP Ohio Payment Assistance

Customers who have received a disconnect notice or are unable to pay their electric bill can call the toll-free number to set up a payment extension or a discount plan. Customers who have special needs or medical conditions can request a medical certification form.
(800) 672-2231
www.aepohio.com/account/bills/pay/assistance

American Legion

Offers support programs for veterans and their family, such as temporary financial assistance, a cash grant to support minor children of veterans who are eligible for American Legion membership. They also offer youth programming, award college scholarships, and list veteran discounts and services and places to find counseling and mental health support.
Contact Information: legion.org/contact
legion.org

Breathing Association

Offers asthma management for services children and adults, a free Lung Health Clinic and a mobile medical unit. Their free Lung Health Clinic is for those who do not have insurance or cannot afford medical care. They also help with winter heating and summer cooling programs through HEAP, water assistance program, electric bill assistance and window air conditioners to those without central air for households who are medically needy. They provide vacuum cleaners and mattress and pillow covers for those in need. Their Quit for Good program provides free weekly tobacco cessation classes, facilitated by a Certified Tobacco Treatment Specialist and ongoing support for 12 months.
788 Mount Vernon Avenue, Columbus, Ohio 43203
(614) 457-2997
Mobile Medical Unit: (614) 273-2843
Water Assistance Program (LIHWAP): breathingassociation.org/heap/low-income-household-water-assistance-program-lihwap
Winter Crisis Program (November-March): breathingassociation.org/heap/winter-crisis-program
breathingassociation.org

Broad Street Presbyterian Neighborhood Ministries

Offers multiple programs in Columbus individuals, youth and families in zip codes 43203, 43205, 43209, 43213, and 43215. Their Broad Street Food Pantry helps families in need to have healthy meals; COMPASS provides limited rent and utility assistance.
760 East Broad Street, Columbus, Ohio 43205
(614) 221-6552
bspc.org/ministries

Canal Winchester Human Services

Provides a variety of social service programs to residents in Canal Winchester, those living in the Bloom Carroll School District, Lithopolis, and underserved rural areas of Fairfield County. Programs include a community food pantry, emergency assistance for rent/mortage or utilities, senior transportation and social programming, and child loss grief support group.
80 Covenant Way, Canal Winchester, Ohio 43110
(614) 834-4700
cwhumanservices.org

Catholic Social Services

A faith-based agency serving families and seniors in central and southern Ohio. Provides case management, food, and emergency assistance. They offer supportive services and community-impact opportunities for low-income seniors. The Our Lady of Guadalupe Center serves the Latino/Hispanic community on the West side of Columbus with a food pantry, ESL classes, legal and immigration consultations and referrals, and comprehensive case management.

  • Columbus
    197 East Gay Street, Columbus, Ohio 43215
    (614) 221-5891
  • West Columbus
    Our Lady of Guadalupe Center
    409 Industry Drive, Columbus, Ohio 43204
    (614) 340-7061
  • Newark
    1031 Brice Street, Newark, Ohio 43055
    (740) 345-2565
  • Zanesville
    Physical Address: 422 Main Street, Zanesville, Ohio 43702
    Mailing Address: PO Box 3446, Zanesville, Ohio 43702
    (740) 452-5057
  • Portsmouth
    St. Francis Catholic Outreach Center
    2311 Stockham Lane, Portsmouth, Ohio 45662
    (740) 961-4020

colscss.org

Center for Groveport Madison Human Needs (CGMHN)

Connects people in need in the Groveport Madison school district with community resources. Services include summer lunches, school supply distribution, cash assistance (rent, utilities, prescription, etc.), distribution of household items, adopt-a-family and more.
PO Box 542, Groveport, Ohio 43125
(614) 586-4017
facebook.com/CGMHN
gmhn.org

Central Community House

A neighborhood-based community center that serves the near east and near south neighborhoods of Columbus, Ohio. Programs for families include soft skills training, employment assistance, financial education training, emergency housing/rent assistance, nutrition programs, utility services, health care, parenting workshops and more. They partner with Columbus Early Learning Centers to provide childcare. Programs for youth include after-school, summer day camp for kids ages 5-13, and the TRANSIT ARTS center which provides free music and art classes. Village Central Senior Program helps adults ages 60 and older maintain independence and combat isolation by providing transportation services, wellness programs, home repairs, organized social events, community engagement and more. They also have a business training program called  ACE, Academy for Community Entrepreneurs.
1150 East Main Street, Columbus, Ohio 43205
Front Desk/Intake: (614) 252-3157
Village Central Senior Program: (614) 545-2703
TRANSIT ARTS: (614) 732-0198
cchouse.org

City Of Columbus Department Utilities Discount Programs

Offers a utility discount for water and sewer charges for people with a low income. Seniors age 60 and older with limited income may qualify for a discount on electricity and/or water bills. Go online to complete the application offered in both Spanish and English.
111 North Front Street, Columbus, Ohio 43215
(614) 645-8276
columbus.gov/utilities/customers/Utility-Discount-Programs

Columbia Gas of Ohio Payment & Billing Assistance Programs

Offers several programs for customers with a low income, including extended payment plans, discounted programs and services for those with medical needs. Visit the website for more information about each program.
Physical Address: 290 West Nationwide Boulevard, Columbus, Ohio 43215
Payment Mailing Address: PO Box 742510, Cincinnati, Ohio 45274
(800) 344-4077
columbiagasohio.com/bills-and-payments/financial-support

Disaster Assistance Improvement Program (DAIP)

Provides disaster survivors with information, support, services, and a means to access and apply for disaster assistance. The site also provides resources to help you learn how to prepare for, respond to, and recover from disasters.
FEMA Disaster Assistance Helpline: (800) 621-3362 (also for 711 & VRS) or (800) 462-7585 TTY
disasterassistance.gov

Do More Foundation

Offers financial assistance for families who need financial help due to a medically needy child. Includes help with utility/rent bills, meal expenses while at the hospital, gas expenses for travel to and from hospital or doctor visits, non-covered medical expenses, non-covered supplies that would aid the child in their treatment and funeral expenses related to the death of a child. Complete an online application to apply for assistance. Visit the website for additional contact information.
PO Box 1981, Pompano Beach, Florida 33061
(954) 857-9059
thedomorefoundation.org

EveryoneOn

Find low-cost Internet, affordable computers and/or free digital literacy training courses in your area.
718 Seventh Street Northwest, Washington, DC 20001
everyoneon.org

Franklin County Department of Job & Family Services (JFS)

Provides information about food assistance (Ohio Direction Card / EBT), cash assistance, medical assistance (like Medicaid), job training, emergency assistance (PRC), help with paying for child care and more. Each center serves certain zip codes. People outside of Franklin County should visit their local county Department of Job and Family Services. Refugees and immigrants should apply for services as well.

  • East Opportunity Center
    1055 Mount Vernon Avenue, Columbus, Ohio 43203
  • Northland Opportunity Center
    1721 Northland Park Avenue, Columbus, Ohio 43229
  • West Opportunity Center
    314 North Wilson Road, Columbus, Ohio 43204

Call (844) 640-6446 to apply for SNAP/OWF cash assistance/Medicaid benefits
Medical Transportation: (614) 233-2381
Workforce Development: (614) 212-1800
jfs.franklincountyohio.gov
Find Your Local ODJFS Office: jfs.ohio.gov/about/local-agencies-directory
Self-Service Ohio Benefits Portal: benefits.ohio.gov

Gladden Community House

Settlement house located in Franklinton serving zip codes 43222, 43223, and 43215. Programs include parenting classes, senior outreach, a preschool, youth programming and sports, rent and utility assistance, medical appointments with The Breathing Association, and the Gladden Food Pantry. The food pantry provides home delivery for seniors and disabled residents, and diapers.

  • Main Office: 183 Hawkes Avenue, Columbus, Ohio 43223
    (614) 227-1600
  • Food Pantry: 318 South Glenwood Avenue, Columbus, Ohio 43223
    (614) 228-2498

gladdenhouse.org

Hilliard Food Pantry

Provides eligible individuals with canned and boxed food, bread, produce, and personal care items, as well as utility assistance. Serves residents who live in the Hilliard City School District (zip codes 43026, 43228, 43221, 43016, 43002, 43119, 43204). Transportation is available for seniors.
3691 Main Street Hilliard, Ohio 43026
(614) 363-4159
hilliardfoodpantry.org

Homeport

Provides a list of low-cost rental properties and homes, offers money management help for people who have fallen behind on mortgage payments, and offers homebuyer education, credit and budget counseling for a minimal fee. They can also help people buy a home and assist with down payments.
3443 Agler Road, Columbus, Ohio 43219
(614) 221-8889

Homes on the Hill Columbus Development Corporation (HOTH-CDC)

Provides affordable redeveloped housing on the westside of Columbus, Ohio. They also offer renter and homebuyer education programs, one-on-one budget, credit and financial counseling sessions, and can provide down payment assistance and mortgage counseling to prevent foreclosure.
3659 Soldano Boulevard, Columbus, Ohio 43228
(614) 275-4663
hoth-cdc.org

IMPACT Community Action

Provides income-based case management services, emergency assistance services, financial services, computer literacy and workforce development programs. Most of the programs are for Franklin County residents living at or below 125% of the Federal Poverty Level. Visit the website or call for more information.

  • Emergency Assistance Services: Household items, burial support, rent/mortgage, transportation, water and energy (HEAP) assistance, food giveaways during the summer
  • Empowerment Services: Computer classes, financial services, re-entry program, ages 14-24 not enrolled in school and are not employed or are aging out of foster care (AMP: Achieve More & Prosper program), workforce development/employment, vocational training and certification, mobile medical unit in partnership with the Breathing Association
  • Energy Assistance Services: Free home repairs through their Home Weatherization Assistance Program (HWAP) and energy efficient lighting and refrigerator/freezer replacement through their AEP Program

Southside: 711 Southwood Ave, Columbus, Ohio 43207
Westside: 4129 West Broad Street, Columbus, Ohio 43228

  • General: (614) 252-2799
  • AMP (Achieve More & Prosper): (614) 233-2671
  • EMPOWERED Career Exploration: (614) 371-1245
  • Rental Assistance: (614) 964-2906
  • Home Energy Winter Crisis Program (HEAP): (614) 249-0019

impactca.org
AMP website: jfs.franklincountyohio.gov/amp

Joint Organization for Inner-City Needs (JOIN)

Faith-based organization through Catholic Diocese of Columbus. Provides limited financial assistance for low-income families, assistance with prescriptions and birth certificates, non-perishable foods, hygiene items, and household products.
578 East Main Street, Columbus, Ohio 43215
(614) 241-2530 or (614) 241-2531
columbuscatholic.org/join

Mid-Ohio Regional Planning Commission (MORPC)

Offers information and local resources about local biking events and trails, bicycle safety, promotes bicycling in central Ohio. They also provide a Franklin County Home Repair program low- and moderate-income homeowners, home energy efficiency and safety services at no cost to income-eligible homeowners and renters, and information on air quality.
111 Liberty Street, Columbus, Ohio 43215
(614) 228-2663 or (800) 750-0750 TTY
Home Repair: (614) 233-4171
Free Home Energy Efficiency & Safety Services: (614) 621-1171
morpc.org

Neighborhood Bridges

A charitable organization that helps match families in need with businesses, volunteers, and organizations for resources like food, volunteering, clothing, supplies and more. Use the website to find a Bridge in your community, request help, or fill others’ requests for help.

Office of the Ohio Consumers’ Counsel (OCC)

Provides a variety of free education materials to help consumers understand current utility (like electric, natural gas, telephone and water) issues. They also provide free knowledgeable outreach and education professionals to talk about a variety of topics to groups.
65 East State Street, Columbus, Ohio 43215
(614) 466-9467 or (877) 742-5622
occ.ohio.gov
Consumer Assistance: occ.ohio.gov/utilityassistance

Ohio Department of Development Energy Assistance Programs

Provides heating and cooling assistance and utility discounts, with eligibility based on household income. The HEAP program offers a one-time payment for utility customers during the winter and summer throughout Ohio. Call or download an application from the website. They also provide weatherization services.
77 South High Street, Columbus, Ohio 43216
(800) 282-0880 or (800) 686-1557 TDD
development.ohio.gov/wps/portal/gov/development/individual/energy-assistance/energy-assistance

Ohio Housing Finance Agency (OHFA)

Helps the development, rehabilitation and financing of low- to moderate-income rental housing. Offers programs for first-time homebuyers, renters, and others find affordable housing that meets their needs. Offers low-interest loans and down payment assistance to qualified homebuyers. Other programs include assistance for recent college grads and low-interest loans for firefighters, teachers, police officers, military personnel and health care workers. Call (888) 404-4674, to be directed to a HUD approved counseling agency to help you work with your lender for a foreclosure resolution.
57 East Main Street, Columbus, Ohio 43215
(614) 466-7970 or (888) 362-6432 Toll-free or (800) 750-0750 TDD
ohiohome.org

Public Utilities Commission of Ohio (PUCO) Energy Assistance Programs

Assistance is available for both gas and electric bills. The assistance may be in the form of a reduction of heating bills and/or a set amount based on household income. The PUCO website gives information on how to sign up, who is eligible and what programs are available (including a program providing protections and benefits to military personnel and their families).
180 East Broad Street, Columbus, Ohio 43215
(800) 686-7826 or (614) 466-3292 or 7-1-1 TDD
puco.ohio.gov/wps/portal/gov/puco/consumers

Rentful: Franklin County Rental Assistance

A rent assistance hub for both tenants and landlords. Provides simple, reliable, and easy-to-access links to Central Ohio rent assistance programs. They also dispel common myths, provide eviction information customized to Franklin County, and highlight some of the places you can go to get even more help. The website can be translated in English, Spanish, or Somali.
rentful614.com

Salvation Army

Serves: Single Adults & Families
Offers various faith-based services for Central Ohio families. Housing Services include finding housing, financial assistance, and case management. They also offer programs for youth after-school programming and tutoring, food assistance, emergency utility assistance, support for human trafficking survivors, and addiction recovery. Their thrift stores offer items at bargain prices to fund programs. You can find thrift store, church locations, and program details on their website.

  • Administrative Office
    966 East Main Street, Columbus, Ohio 43205
    (614) 253-6811 or (800) 725-2769
  • Housing Service Locations
    Franklin County: 966 East Main Street, Columbus, Ohio 43205
    Delaware & Union Counties: 3769 Columbus Pike, Delaware, Ohio 43015
    Morrow County: 644 West Marion Street, Mount Gilead, Ohio 43338
    Homeless Hotline: (614) 274-7000
  • Youth Learning Centers
    Linden: 3662 Karl Road, Columbus, Ohio 43224
    Hilltop: 2300 West Mound Street, Columbus, Ohio 43204
    (614) 437-2159
  • Food Pantries: Call to schedule an appointment
    Franklin County: (614) 341-2282
    Delaware County: (740) 369-5301
    Union County: (740) 363-9487
    Senior Food Boxes: (614) 437-2134
  • Human Trafficking Services:
    24/7 Hotline: (888) 373-7888
    (614) 358-2614
  • Addiction Rehabilitation Center: Serves men struggling with addiction
    (614) 221-4269
  • Emergency Utility Assistance:
    Use the link to find a caseworker in your zip code for assistance.
    easternusa.salvationarmy.org/southwest-ohio/central-ohio/caseworker-zip-code-list/

easternusa.salvationarmy.org/southwest-ohio/central-ohio/home

One Dublin (Formerly Welcome Warehouse)

Located inside Indian Run United Methodist Church, the Welcome Warehouse offers programs to assist Dublin area families who are temporarily in need. Those programs include: Adopt-A-Family, Free Shop (offers new and gently-used clothing, household and personal care items), Mobile Free Shops, Bed Donation Program, Back to School Outreach and Emergency Household Assistance.
6305 Brand Road, Dublin, Ohio 43016
(614) 726-6958
one-dublin.org


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