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Health Services for Immigrants


American Academy of Pediatrics (AAP) Immigrant Health Toolkit

This toolkit was designed to provide practical information and best practices for pediatricians treating immigrant children, youth, and families. Toolkit topics include clinical care considerations, treatment recommendations, access to resources and public benefits, unique stressors, and more.
(800) 433-9016
aap.org

Asian American Community Services (AACS)

Nonprofit providing social services in Central Ohio. Their focus is on East, Southeast, South Asian and Pacific Islander communities but they assist individuals regardless of ethnic or racial background. Programs include 24/7 interpreting services, Healthy Asian Youth after school program, free medical clinic, Family Support Program for victims of crime, and Senior outreach. They also offer adult classes for art, ESL, and computer literacy.
4700 Reed Road, Columbus, Ohio 43220
(614) 220-4023
aacsohio.org

Columbus Public Health (CPH) Resource Lists

These neighborhood resource lists are extremely helpful in finding resources near you. They provide detailed listings of free and low cost health care, vision care, dental care, prescription help, food pantries, transportation, job help, transportation, pregnancy resources and much more. They are updated frequently and reviewed by the Columbus Public Health social work team. Please note that CPH does not provide direct monetary assistance, but these lists are helpful in finding community agencies that do provide this assistance.

240 Parsons Avenue, Columbus, Ohio 43215
Questions About Health & Community Resources: (614) 645-1244
Columbus Public Health Neighborhood Social Work Helpline: (614) 645-6807
columbus.gov/Services/Public-Health/Find-Health-Care-Resources/Health-Resources-List

Community Refugee & Immigration Services (CRIS)

Nonprofit serving refugees and immigrants in Central Ohio. Services include free immigration-related legal services, parenting support for families with children 0-15 in Franklin County, job training classes and career counseling, help getting healthcare, Victims of Crime Assistance (VOCA), and comprehensive case management for newly-arriving refugee families and individuals. CRIS Community Connectors is a mentorship program providing academic, employment, and social support for New Americans.
4645 Executive Drive, Columbus, Ohio 43220
(614) 235-5747
crisohio.org

Franklin County Department of Job & Family Services (JFS)

Provides information about food assistance (Ohio Direction Card / EBT), cash assistance, medical assistance (like Medicaid), job training, emergency assistance (PRC), help with paying for child care and more. PRC Emergency Assistance funds may be requested for car repairs up to $2,000. Each center serves certain zip codes. People outside of Franklin County should visit their local county Department of Job and Family Services. Refugees and immigrants should apply for services as well.

  • East Opportunity Center
    1055 Mount Vernon Avenue, Columbus, Ohio 43203
  • Northland Opportunity Center
    1721 Northland Park Avenue, Columbus, Ohio 43229
  • West Opportunity Center
    314 North Wilson Road, Columbus, Ohio 43204

Call (844) 640-6446 to apply for SNAP/OWF cash assistance/Medicaid benefits
Medical Transportation: (614) 233-2381
Workforce Development: (614) 212-1800
jfs.franklincountyohio.gov
Find Your Local ODJFS Office: jfs.ohio.gov/about/local-agencies-directory
Self-Service Ohio Benefits Portal: benefits.ohio.gov

Health Insurance Managed Care Plans (MCP) Medicaid Hotlines & Transportation to Medical Appointments

In Ohio, most individuals who have Medicaid must join a Managed Care Plan (MCP) to receive their health care. These plans provide a toll-free Member Services phoneline for help coordinating care for individuals with special health care needs, medical advice, transportation, and other plan benefits. Ohio has a general hotline for advice about all managed care plans.

Ohio Medicaid 24/7 Hotline: (800) 324-8680
medicaid.ohio.gov/families-and-individuals/srvcs/transportation

  • AmeriHealth
    Members with a medical appointment over 30 miles away can call Member Services to schedule a free ride to health appointments. Members can call 2 business days in advance to schedule transportation.
    Member Services: (833) 764-7700
    amerihealthcaritasoh.com/member/eng/benefits/transportation.aspx
  • Anthem
    Anthem Blue Cross and Blue Shield members can receive free rides to and from their doctor’s office, pharmacy, and other providers of covered services through Access2Care. Call a minimum of 2 full business days prior to your scheduled routine appointment. For an urgent/same day appointment or facility discharge, members may call and Access2Care will try to find a ride for the member. Reservations can be made up to 30 days in advance.
    Member Services: (844) 912-0938
    Access2Care: (800) 282-9720
    anthem.com/oh/medicaid/benefits/transportation
  • Buckeye Health Plan
    Provides round trip coverage for covered services 30+ miles away. Offers 15 round-trip visits per member per 12-month period for healthcare appointments, WIC appointments, JFS renewal/redetermination appointments, and pharmacies. Members can call 2 business days in advance to schedule.
    Member Services:(866) 246-4358
    Transportation: (866) 246-4358
    buckeyehealthplan.com/members/medicaid
  • CareSource
    Provides unlimited trips to and from healthcare visits, including JFS renewal appointments, pharmacies, gyms, and grocery stores. Wheelchair accessible rides are available upon request. Call Member Services at least 2 business days prior to the appointment to schedule a ride.
    Member Services: (800) 488-0134
    caresource.com/oh/plans/medicaid/benefits-services/additional-services
  • Humana Healthy Horizons
    Provides 30 one-way (15 round) trips each calendar year for members. Rides are available for JFS appointments, healthcare appointments, baby showers, food banks, GED classes, job interviews parenting classes, and more. Additional trips are available for circumstances such as intensive outpatient treatment or visiting children in residential facilities. Unlimited trips are available for treatments such as chemotherapy, dialysis, and urgent care. Transportation is provided through Access2Care, call the Access2Care line to schedule. Members must call at least 48 hours in advance of needing a ride if needing access to wheelchair transportation or non-medical transportation.
    Member Services: (877) 856-5702
    Access2Care: (855) 739-5986
    humana.com/medicaid/ohio/coverage/transportation
  • Molina
    Provides 30 one-way trips each calendar year for healthcare appointments, WIC appointments, pharmacies, food pantries, and grocery stores. Unlimited rides are available for transportation from the emergency room, doctor’s appointments 30+ miles away, prenatal care and after-birth check-ups, and newborn well-visits. Transportation may be provided through rideshare services (Lyft, Uber), taxis, bus passes, gas money, or other providers. Call the transportation line at least 48 hours before needing transportation to schedule.
    Transportation: (866) 642-9279
    Eligibility Questions: (866) 481-5994
    Member Services: (800) 642-4168
    molinahealthcare.com/members/oh/en-US/mem/medicaid/overvw/coverd/services/transport.aspx
  • United Healthcare
    Provides 30 one-way (15 round) trips per calendar year to health care appointments and pharmacies. Mileages reimbursement is available for members who would prefer to use their own vehicle to medical appointments. Unlimited trips are available for pregnancy, prenatal, post-partum, WIC appointments, NICU visits, and newborn well-visits. Members must call Member Services 5 days in advance to schedule a trip.
    Eligibility Questions: (844) 316-8963
    Member Services: (800) 895-2017
    uhc.com/communityplan/ohio/plans/medicaid/community-plan

Hospital Care Assurance Program (HCAP)

Provides medical care to people with incomes at or below the poverty level or on disability medical assistance. Applicants must be residents of Ohio but do not need to be U.S. citizens, and applicants must not be eligible for Medicaid. Information about these programs can be obtained from Columbus area hospital’s financial assistance department. Visit the website to find more financial assistance programs for those served at Nationwide Children’s Hospital.
700 Children’s Drive, Columbus, Ohio 43205
For Nationwide Children’s Hospital HCAP: (614) 722-2055
nationwidechildrens.org/financial-assistance

Lower Lights Christian Health Center (LLCHC)

Program: Non-profit offering a wide range of services for the entire family including; comprehensive primary care, OB/GYN, dental, vision, pharmacy (prescriptions are available at reduced cost), nutrition and spiritual care. Behavioral health services include psychiatry/medication management, therapeutic clinical counseling, and integrative social work.
Eligibility: Infants, children and adults
Cost: Government insurance (Medicaid, Medicare), Private insurance, Self-pay with sliding fee scale for those without insurance.

  • Lower Lights Health Center
    1160 West Broad Street, Columbus, Ohio 43222
  • Lower Lights German Village
    1560 South High Street, Columbus, Ohio 43207
  • Lower Lights Linden
    2028 Cleveland Avenue, Columbus, Ohio 43211
  • Lower Lights Franklinton Central
    777 West State Street, Columbus, OH 43222
  • Lower Lights Westerville
    6000 Cooper Road, Westerville, Ohio 43081
  • Lower Lights Unionstar
    773 Walnut Street, Marysville, Ohio 43040
  • Lower Lights Newark
    69 South Terrace Avenue, Newark, Ohio 43055
  • Community Refugee and Immigration Services
    4645 Executive Drive, Columbus, OH 43220

(614) 274-1455
llchc.org

Lutheran Social Services (LSS) 211 Central Ohio

Faith-based organization providing a wide range of services across Ohio. Services include Faith Mission homeless shelter, food, health care, affordable senior living and domestic violence help. Visit the website for detailed program information and to find an office near you. The United Way/LSS 211 Information and Referral network can connect you to other social services across Franklin County.

  • LSS 211
    Call 211 or (614) 221-2255
    lssnetworkofhope.org/211centralohio
  • Central Ohio Main Office
    1105 Schrock Rd, Columbus, OH 43229
    (614) 228-5200
  • Food Pantries
    (614) 341-2282 or text ‘Food’ to (614) 702-7772
    Pantry Locations: lssnetworkofhope.org/foodpantries/locations
  • LSS Health Center: Offers primary care, dental, vision, HIV/STD testing, pharmacy, and behavioral health care.
    245 North Grant Avenue, Columbus, Ohio 43215
    (614) 224-0747
    lssnetworkofhope.org/lsshealthcenter
  • New to the US Resources
    Anyone can call 211 for help in English or 180 other languages.
    211.org/get-help/new-us
  • Faith Mission Homeless Shelter
    Must call Homeless Hotline in advance to be assigned a bed: (614) 274-7000
    General: (614) 224-6617
    217 North Grant Avenue, Columbus, Ohio 43215
    Men’s Shelter: 599 East Eighth Avenue, Columbus, Ohio 43201
  • CHOICES Domestic Violence Services: Offers temporary housing, counseling, legal services, and peer support.
    24-hour Domestic Violence Crisis Line: (614) 224-4663
    General: (614) 224-7200
    lssnetworkofhope.org/choices/services
  • Supportive Services for Veteran Families (SSVF): Serves veterans in need of housing stability.
    (614) 224-6617

lssnetworkofhope.org

Nationwide Children’s Hospital (NCH) Primary Care Centers

Offers community-based health services for children (ages birth to 21) including regular physical exams, vision, hearing and general development checks, immunizations, and sick visits. No child will be denied care due to inability to pay for services. They accept most insurance plans, including Medicaid, Caresource, and Molina. They also offer financial assistance programs, including payment based on income (sliding scale), for those who qualify based on family size and income. No child is denied services due to race, color, sex, national origin, gender identity, disability, religion, age or sexual orientation.

  • Livingston Ambulatory Center (Downtown): 380 Butterfly Gardens Drive, Columbus, Ohio 43215
    (614) 722-2000
  • Eastland: 2599 South Hamilton Road, Columbus, Ohio 43232
    (614) 355-9600
  • Hilltop: 2857 West Broad Street, Columbus, Ohio 43204
    (614) 355-9900
  • Linden: 1390 Cleveland Avenue, Columbus, Ohio 43211
    (614) 355-9300
  • Lincoln Village: 4766 West Broad Street, Columbus, Ohio 43228
    (614) 938-8100
  • Northern Lights: 3553 Cleveland Avenue, Columbus, Ohio 43224
    (614) 938-8150
  • Near East: 1125 East Main Street, Columbus, Ohio 43205
    (614) 355-9200
  • Northland: 4560 Morse Centre Road, Columbus, Ohio 43229
    (614) 355-9400
  • Olentangy: 5070 North High Street Columbus, Ohio 43214
    (614) 355-9500
  • Sharon Woods: 1777 East Dublin-Granville Road, Columbus, Ohio 43229
    (614) 355-7400
  • South High: 1405 South High Street, Columbus, Ohio 43207
    (614) 355-9000
  • Westerville: 433 North Cleveland Avenue, Columbus, Ohio 43082
    (614) 355-8300
  • Westside: 441 Industrial Mile Road, Columbus, Ohio 43228
    (614) 355-9700
  • Whitehall: 561 South Yearling Road, Whitehall, Ohio 43213
    (614) 355-9800

Central Scheduling: (614) 722-6200
nationwidechildrens.org/primary-care-centers

Nationwide Children’s Hospital (NCH) School-Based Health Services

Provides additional access to healthcare at your child’s school. The services provided are not meant to replace your pediatrician or family doctor. Care Connection programs include: Primary Care for ages 0-21, vaccination clinics, School-Based Asthma Therapy (SBAT), Wheelchair Clinic, Vision, Dental, Diabetes and School Health (DASH), Mental Health counseling. They accept most private insurances, Medicaid, and financial assistance program for qualifying families. No child is turned away for inability to pay for services. Visit the website for a list of participating school locations and additional contact information.
(614) 355-2590
nationwidechildrens.org/care-connection

North Community Counseling Centers (NCCC)

Program: Provides medical/psychiatric care, case management; individual, group, and family counseling; housing for adults with psychiatric disabilities, and substance use disorder treatment for adults. They also have specialized programs for The Center for New Americans and Women’s Empowerment Program.
Eligibility: Serves adolescents, adults, individuals, and families, Ages 12+
Cost: Government insurance (Medicaid, Molina, CareSource), Private insurance on a case-by-case basis and Self-pay (sliding scale fees based on income).
Referral: Individuals may refer themselves or be referred by a physician or organization. Go online to complete the referral form.

  • North: 6037 Cleveland Avenue, Columbus, Ohio 43231
    (614) 267-7003
  • Westgate: 3556 Sullivant Avenue, Columbus, Ohio 43204
    (614) 827-1307
  • Bridge: 4897 Karl Road, Columbus, Ohio 43229
    (614) 846-2588
  • Center for New Americans: 1299 McNaughten Road, Columbus, Ohio 43232
    (614) 582-2368

Central Intake: (614) 261-3196
northcommunity.com

Ohio Asian American Health Coalition (OAAHC)

An alliance of communities and individuals focused on the health and well-being of Ohio’s Asian American population. They offer opportunities for advocacy, community events, and trainings for professionals. The website has health equity resources such as the Mental Health Resource Guide for Asian Communities.
3569 Refugee Road, Columbus, Ohio 43232
(614) 419-5751
oahcoalition.org

Ohio Benefits & Assistance Programs: Are You Eligible for Medicaid?

Wondering if you are eligible for Ohio benefits and assistance programs? Go online to view program details, check eligibility, view your account, and apply for (or renew) your benefits. Programs include SNAP food assistance, Medicaid healthcare coverage, veteran assistance, WIC,  childcare assistance, and cash assistance for those who qualify based on income guidelines.
(844) 640-6446
Program Descriptions: benefits.ohio.gov/home/resources/assistance-programs
benefits.ohio.gov

Ohio Medicaid Healthy Start & Healthy Families Consumer Hotline

Provides free and low-cost health care coverage to families, children (birth through age 20) and pregnant women. Coverage includes doctor visits, hospital care, pregnancy services, vision, dental and mental health services. Go online for exact income guidelines.

  • Healthy Start includes Medicaid and CHIP programs. The income-based Medicaid program is available to children (up to age 19) and pregnant women.
  • Healthy Families is an income-based Medicaid program available to families with children (younger than age 19).

50 West Town Street, Columbus, Ohio 43215
Medicaid Consumer Hotline: (800) 324-8680
medicaid.ohio.gov/wps/portal/gov/medicaid/families-and-individuals/citizen-programs-and-initiatives/children-families-and-women

OSU Free Clinics

Patients are seen at the Rardin Family Practice Center. Services are provided for those who have no health insurance and have a low to moderate income. Call for more details.

  • Columbus Free Clinic: Free healthcare for anyone, provided by medical students
    (614) 404-8417
    columbusfreeclinic.com
  • Latino Free Clinic (La Clínica Latina): Free healthcare for Spanish-speaking patients
    (614) 349-1038
    clinicalatina.com
  • Asian Health Initiative: Free healthcare for Asian-American and Asian immigrant patients, and those at high-risk for Hepatitis B
    (614) 216-9730
    ahifreeclinic.wixsite.com/site
  • Noor Free Clinic: Free healthcare provided by Muslim nurses and physicians
    (614) 516-3075
    noorcommunityclinic.weebly.com

2231 North High Street, Columbus, Ohio 43201
medicine.osu.edu/departments/family-medicine/diversity-equity-and-inclusion

PrimaryOne Health

Provide a wide range of healthcare services for children, adults, and families at many locations in Central Ohio. Services include women’s health and reproductive care, adult services, pediatrics, behavioral health, pharmacy, dental, vision, STI/HIV services, behavioral health, and more. Uninsured patients may pay for services based on a sliding scale based on income and family size. They accept most health insurances, including Medicaid, and offer insurance help from Certified Application Counselors.

  • School-Based Centers
    • Groveport Madison Service Center: 4400 Marketing Place, Groveport, OH 43125
    • Columbus International High School: 4079 Karl Road Columbus, OH 43224
  • Centering Pregnancy Program
    Provides free prenatal care in a group setting with interactive learning, peer support, and food. Available in English, Spanish, and Somali.
    (614) 715- 2983
    primaryonehealth.org/centeringpregnancy
  • Healthcare for the Homeless
    Provides direct access to a variety of healthcare services at many locations, including; YMCA of Central Ohio, Huckleberry House, The Community Shelter Board, Volunteers of America, and more.
    (614) 645-0521
    primaryonehealth.org/services/health-care-for-the-homeless
  • Clinic Locations:
    • 3480 Refugee Road, Columbus, Ohio 43232
    • 946 Parsons Avenue, Columbus, Ohio 43206
    • 1905 Parsons Avenue, Columbus, Ohio 43207
    • 4661 Sawmill Road, Columbus, Ohio 43220
    • 1791 Alum Creek Drive, Columbus, Ohio 43207
    • 3433 Agler Road, Columbus, Ohio 43219
    • 1500 East Seventeenth Avenue, Columbus, Ohio 43219
    • 2300 West Broad Street, Columbus, Ohio 43204
    • 720 East Broad Street, Columbus, Ohio 43215
    • 600 North Pickaway Street, Circleville, Ohio 43113
    • 1180 East Main Street, Columbus, Ohio 43205

Main Phone Line: (614) 645-5500
Scheduling Assistance: (614) 586- 4310
Certified Application Counselor: (614) 620-8088
primaryonehealth.org

Refugee Medical Assistance (RMA)

Provides coverage for the treatment of emergency medical conditions for refugees who have been in the country for less than 8 months, have a low income, and are not eligible for Medicaid. Applicants must provide proof of income, pregnancy, citizenship and other health insurance (if applicable). This program offers health coverage for a limited period of time to refugees upon their arrival in the United States. Emergency Medicaid programs are also available for Non-U.S. citizens and Non-citizens Victims of Trafficking. Go online to view program details and apply.
Medicaid Hotline: (800) 324-8680
medicaid.ohio.gov/wps/portal/gov/medicaid/families-and-individuals/srvcs/medicaid-programs#non-us-citizens

Refugee Welcome Collective State Resource Map

Provides technical assistance and training opportunities for professionals and organizations, and is dedicated to improving outcomes for refugees resettled in the United States. They have a State Resource Map that anyone can use to find information on cash and food assistance, healthcare, programs for English language learners, job search assistance, and other important resources specific to your state. Visit the website to contact the organization directly.
Resource Map: refugeewelcome.org/state-resources

St. Vincent Family Services (SVFS)

Behavioral health intervention and treatment services for youth with emotional and behavioral challenges.
Program: Outpatient and inpatient services (home-based and school-based), telehealth, therapeutic preschools and after school programs, residential care, support for foster families, and specialized services for Hispanic/Latino children. Children with an autism diagnosis are eligible for outpatient mental health and play therapies.
Eligibility: Youth ages 3-18 years old, and their families.
Cost: Therapies can be billed to Medicaid and a variety of insurances.
Referral: Individuals may refer themselves or be referred by a physician or organization. Walk-in services (no appointment needed) are available.
1490 East Main Street, Columbus, Ohio 43205
(614) 252-0731 or (614) 824-5437
svfc.org

US Together

Mutual assistance agency serving refugees and immigrants in Ohio. Services include ESL classes, interpreter services, intensive case management, comprehensive care for victims of crime or gender violence, citizenship tutoring, healthcare access, and more.

  • Columbus: 1415 East Dublin-Granville Road, Columbus, Ohio 43229
    (614) 437-9941
  • Cleveland: 2800 Euclid Avenue, Cleveland, Ohio 44115
    (216) 456-9630
  • Toledo: 3450 West Central Avenue, Toledo, Ohio 43606
    (419) 469-2529

ustogether.us



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