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Safety

Important City Phone Numbers

IN AN EMERGENCY
Call 911 when you are in immediate danger or witness a crime in progress. Call 911 if you have a serious injury or life-threatening medical condition.

CONTACTING THE CITY
311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
or visit NYC.gov when you need access to non-emergency services or information about City government programs. Do not call 311 for emergencies. 311 outside of New York City is 212-NEW-YORK (212-639-9675).

CONTACTING THE NEW YORK POLICE DEPARTMENT
Call 911 when you are in immediate danger or witness a crime in progress.
NYPD General Inquiries: 646-610-5000
NYC victim hotline number: 866-689-4357
Sex Crimes Report Line: 212-267-RAPE
Crime Stoppers: 800-577-TIPS
Crime Stoppers (Spanish): 888-57-PISTA
Missing Persons Case Status: 212-694-7781
Terrorism Hot-Line: 888-NYC-SAFE
Gun Stop Program: 866-GUN-STOP
Cop Shot: 800-COP-SHOT
Local Precincts

TO REPORT A UTILITY OUTAGE
Con Edison 24-hour hotline: 1-800-752-6633 (TTY: 800-642-2308)
PSEG Long Island 24-hour hotline: 1-800-490-0025 (TTY: 631-755-6660)
National Grid 24-hour hotline: 718-643-4050 (TTY: 718-237-2857)

GET INFORMED
NYC Emergency Management on Facebook and Twitter
www.facebook.com/NYCemergencymanagement | @nycemergencymgt
Notify NYC
Register for free emergency notifications by getting the free mobile application, visiting NYC.gov/notifynyc, calling 311, or following @NotifyNYC on Twitter.

Download a City Emergency Reference Card.

Child Safety Booklet

The Administration of Child Services in NYC has created a helpful safety booklet filled with friendly tips for parents and caregivers. It aims to keep little ones safe by sharing advice on preventing some common and serious injuries.

The booklet is a great resource with scientific evidence to help you create a safe environment for your child. It is available in many languages.

Download a safety booklet by visiting www1.nyc.gov/site/acs/child-welfare/take-good-care.page

Updated on October 29, 2024

Preventing health and safety issues

Get clear and useful information about important home health and safety issues that you can prevent with the right tools, programs, and knowledge—all for free. See the list below:

Healthy Homes program: The NYC Department of Health (DOH) provides extensive information on important home health and safety issues including carbon monoxide, hazardous products, and pest control. Visit https://www1.nyc.gov/site/doh/health/health-topics/healthy-home.page

Window Guards: For families with young children living in or visiting one’s home, the landlord is usually required to install window guards. Call 311 for more information or to lodge a complaint. To obtain information on installing window guards or a copy of the law or educational materials, call 311 or visit the website: https://www1.nyc.gov/site/doh/health/health-topics/window-guards.page

Carbon Monoxide poisoning: Most homes and residential buildings in NYC City are required by law to have carbon monoxide detectors installed in the sleeping areas. If you rent, the building owner is responsible for installing approved carbon monoxide detectors, and residents are responsible for regularly testing detectors to make sure they work and replacing the batteries. Learn more go to https://www1.nyc.gov/site/doh/health/health-topics/carbon-monoxide.page

Car seat safety: Get a free car seat safety fitting by a trained technician from the Department of Transit (DOT): https://www1.nyc.gov/html/dot/html/motorist/car-safety. Check the NYC DOT Events Calendar for upcoming fittings, or call 212-839-4750 to arrange a free inspection at a DOT Child Car Seat Fitting Station.

Updated on October 29, 2024.

Poison Control Center

The Poison Control Center in New York City, offers instant help if the parent is worried a child has been exposed to a poison. If someone has been potentially exposed to a poison and is awake and alert, you should call the NYC Poison Control Center immediately, even if there are no symptoms of poisoning. Call (800) 222-1222 for immediate assistance.

For ingested poisons, do not try to make the person throw up. If the person is unconscious, convulsing, having seizures or having trouble breathing call 911.

Examples of chemical exposures that the Poison control can assist you with are the following:

accidental ingestion of medications (prescription or over-the-counter).
ingestion of household cleaning products.
pesticides.
plants.
personal care items like soaps and lotions, batteries, fuels like gasoline.

The Poison Control Center job is to offer telephone consultations to everyone—from the public to emergency medical teams, healthcare providers, and public health agencies. The line is available 24/7 and has translation services in more than 150 languages. All calls are free and confidential.

For more information visit www.nyc.gov/site/doh/health/health-topics/poison-control.page.

Updated on October 24th, 2024

Disaster Relief & Recovery

A disaster is an occurrence disrupting the normal conditions of existence and causing a level of suffering that exceeds the capacity of adjustment of the affected community. Some examples are nor’easters, severe storms with flooding, and power outages.

Learn how to prepare and what resources are at your disposal:

Find a Safe Place to Go
Visit a Disaster Recovery Center (DRC) to talk with someone in person for guidance or information. To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 10029.

Disaster Relief Resources and Temporary Sheltering Assistance
► You can apply online or with the FEMA App to manage your disaster application. Your Social Security Number (SSN) is required.
► If you are eligible for Transitional Sheltering Assistance, FEMA will pay the cost to stay in certain lodging providers for a limited period. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list of participating locations to see if they have availability in the area you have selected.
► Find open shelters with the American Red Cross Greater NYC

Disaster Unemployment Assistance
DUA is a federal program that provides payments to people in a federally declared disaster area who have lost work or income as a direct result of the disaster. You must first file for regular Unemployment Insurance by calling the NYS Department of Labor at 888-209-8124.

Help with Expenses After a Disaster
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.

Coping with Stress Related to Disasters
The NYC Department of Health and Mental Hygiene helps New Yorkers. Contact NYC Well at 888-692-9355 for counseling and resources.

Information Resources
► Preparedness Actions Education
► NYC Emergency Management Office 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
► Notify NYC App
► Know Your Zone (Hurricanes)

Updated on October 24th, 2024.

Cooling Centers

When it’s very hot and humid, it’s important to take care of yourself. New York City opens cooling centers during dangerous heat waves.

If you’re uncomfortable outside, remember that these safe spaces are available to help you. In the summer, locate heating centers near you at https://maps.nyc.gov/cooling-center.

Updated on October 21st, 2024