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The New York Center for Children (Child Abuse or Trauma)
333 East 70th Street, New York, NY 10021
(212) 517-3012
All services are currently being provided remotely by telehealth during the COVID-19 pandemic.
victims of child abuse and their families in New York City.
NYCC’s services are free of charge and available in Spanish and English. Services are tailored to children, parents, families, health care professionals, schools, and community organizations.
Individual Therapy: Clinical social workers and psychologists provide individual therapy to children, adolescents, and young adults and their families to help them heal from child abuse and trauma. To make a referral or for more information, please contact Raydel Rijo at (212) 517-3012 ext. 41 or
Group Therapy: Support groups to children, adolescents, and non-offending parents. To make a referral or for more information, please contact Karina Cruz at (212) 517-3012 ext. 22 or
Full Medical Examinations: On-site pediatrician provides a sensitive and comprehensive medical exam.
Professional Consultations: Phone and also, in-person consultations are available to victims, their families, and professionals engaged in the investigation and reporting process.
More information
► Learn more about NYCC by visiting
To report suspected maltreatment of a child please call 1-800-342-3720
Non Emergency Help Parent Helpline 800-342-7472
Out of NY State Child Abuse Hotline 800-422-4453

Disaster Relief & Recovery

noun_Natural Disasters_27832
Federally Declared Disasters Areas
FEMA Disaster Recovery Center (800) 621-3362 | TTY: (800) 462-7585 | 711 or Video Relay Service (VRS): (800) 621-3362
American Red Cross Greater NYC (877) 733-2767
Disaster Unemployment Assistance (888) 209-8124
A disaster is an occurrence disrupting the normal conditions of existence and causing a level of suffering that exceeds the capacity of adjustment of the affected community. Some examples are nor’easters, severe storms with flooding, and power outages.
Learn how to prepare and what resources are at your disposal.
Find the Nearest Hospital
Find the nearest hospitals in your area and view what services each provides with the US Hospital Finder.
Find a Safe Place to Go
Visit a Disaster Recovery Center (DRC) to talk with someone in person for guidance or information. To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 10029.
Disaster Relief Resources and Temporary Sheltering Assistance
► You can apply online or with the FEMA App to manage your disaster application. Your Social Security Number (SSN) is required.
► If you are eligible for Transitional Sheltering Assistance, FEMA will pay the cost to stay in certain lodging providers for a limited period. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list of participating locations to see if they have availability in the area you have selected.
► Find open shelters with the American Red Cross Greater NYC
Disaster Unemployment Assistance
DUA is a federal program that provides payments to people in a federally declared disaster area who have lost work or income as a direct result of the disaster. You must first file for regular Unemployment Insurance by calling the NYS Department of Labor at 888-209-8124.
Help with Expenses After a Disaster
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.
Coping with Stress Related to Disasters
The NYC Department of Health and Mental Hygiene helps New Yorkers. Contact NYC Well at 888-692-9355 for counseling and resources.
Information Resources
Preparedness Actions Education
NYC Emergency Management Office 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
Notify NYC App
Know Your Zone (Hurricanes)

Home Fire

fdnyc-logoCity of New York Fire Department
Dial 911 to report emergencies (fire, smoke, fumes, an odor of gas)

Help with Emergency Expenses with NYC

If There is a Fire
► Do not try to fight the fire yourself.
► Get out and stay out. Do not try to gather personal possessions.
► Close the door on your way out.
► If smoke is present, exit as low to the ground as possible and keep your mouth covered.
► Call 911 once you reach a safe location.
►If any part of you or your clothing catches fire, do not run or try to put out the fire with your hands. Cover your face with your hands and drop to the ground and roll over and over.
Find the Nearest Hospital
Find the nearest hospitals in your area and view what services each provides with the US Hospital Finder.
Emergency Relocation Services
The Emergency Housing Services (EHS) unit provides emergency relocation services and rehousing assistance to households who have been displaced from their homes as a result of fires or city-issued vacate orders. Displaced households are placed in family centers and single-room-occupancy hotels in Manhattan, Bronx, Brooklyn, and Queens. Call 212-863-8561 for rehousing assistance. Learn more here.
Help with Expenses in NYC
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.
Recovery After a Fire
► If you need help after a home fire, contact the American Red Cross Greater NYC by calling at (877) 733-2767. Learn more here.
► Take the appropriate steps to stay safe. Learn how to with the “Checking your Home After a Fire Guide”.
Request a Smoke Alarm
The American Red Cross Home Fire Campaign helps save lives by installing free smoke alarms in homes that don’t have them, and by educating people about home fire safety. Request a smoke alarm.

Gas Leakage by Housing Preservation & Development
A strange odor in the home can be indicative of gas leakage. Act fast even when in doubt.
Signs of a gas leak
► Smelling a distinctive, strong odor similar to rotten eggs.
► Seeing a white cloud, mist, fog, bubbles in standing water, blowing dust, or vegetation that appears to be dead or dying for no reason.
► Hearing roaring, hissing, or whistling.
If you suspect that a gas leak has occurred, take the following actions
► Quickly open nearby doors and windows and then leave the building immediately: do not attempt to locate the leak.
► Do not turn on or off any electrical appliances
► Do not smoke or light matches or lighters
► Do not use a house-phone or cell-phone within the building
► After leaving the building, from a safe distance away from the building, call 911 immediately to report the suspected gas leak;
► After calling 911, call the gas service provider for this building.
Reporting a gas leakage to your gas company or NYCHA Customer Conctact Center
ConEdison (Bronx, Manhattan, Queens) 1-800-752-6633
National Grid (Brooklyn, Queens, and Staten Island) 718-643-4050
NYCHA Customer Contact Center (24 hours a day, 7 days a week) (718) 707-7771
For more information on gas leaks, watch this video from ConEdison.
For city resources call 311.

Important City Phone Numbers

Call 911 when you are in immediate danger or witness a crime in progress. Call 911 if you have a serious injury or life-threatening medical condition.
311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
or visit when you need access to non-emergency services or information about City government programs. Do not call 311 for emergencies. 311 outside of New York City is 212-NEW-YORK (212-639-9675).
Call 911 when you are in immediate danger or witness a crime in progress.
NYPD General Inquiries: 646-610-5000
Sex Crimes Report Line: 212-267-RAPE
Crime Stoppers: 800-577-TIPS
Crime Stoppers (Spanish): 888-57-PISTA
Missing Persons Case Status: 212-694-7781
Terrorism Hot-Line: 888-NYC-SAFE
Gun Stop Program: 866-GUN-STOP
Cop Shot: 800-COP-SHOT
Local Precints
Con Edison 24-hour hotline: 1-800-752-6633 (TTY: 800-642-2308)
PSEG Long Island 24-hour hotline: 1-800-490-0025 (TTY: 631-755-6660)
National Grid 24-hour hotline: 718-643-4050 (TTY: 718-237-2857)
NYC Emergency Management on Facebook and Twitter | @nycemergencymgt
Notify NYC
Register for free emergency notifications by getting the free mobile application, visiting, calling 311, or following @NotifyNYC on Twitter.
Download a City Emergency Reference Card.

Safe & Healthy at Home During COVID-19

Environmental Health experts have put together some recommendations for keeping your family healthy at home, along with links to other accurate information and useful resources at
Learn how to keep your home safe and healthy with Dr. Nicholas Newman from the Cincinnati Children’s Hospital.
Español: Aprende cómo mantener tu casa segura y saludable con Dr. Nicholas Newman del Hospital de Niños en Cincinnati.

Search EPA’s list of products for use against SARS-CoV-2, the virus that causes COVID-19 here.
Español: Busca la lista de productos aprobados por la EPA para eliminar SARS-CoV-2, el virus que ocasiona COVID-19 aquí.

Cooling Centers


Cooling Centers: When the heat index, which is an estimate of how it feels when air temperature and humidity are combined, is predicted to be dangerously high, New York City opens cooling centers in air-conditioned facilities to offer people relief from the heat. If you are outside and feeling discomfort, find a cooling center near you. Check NYC’s daily heat index here.


Centros para Refrescarse: Cuando la predicción del índice de calor es alto, es decir, la estimación de que tanto calor se siente debido a la temperatura y humedad, la ciudad de Nueva York abre Centros para Refrescarse en recintos con aire acondicionado para que el público se alivie del calor. Encuentra Centros para Refrescarse cerca a ti. Revisa el indice diario de calor aquí.

Pediatric Environmental Health Specialty Unit

pehsu logoRegion 2 Pediatric Environmental Health Specialty Unit (PEHSU)
Icahn School of Medicine at Mount Sinai


The Region 2 Pediatric Environmental Health Specialty Unit (PEHSU) is a Center of Excellence at the Icahn School of Medicine at Mount Sinai serving New Jersey, New York, Puerto Rico, and the U.S. Virgin Islands.
PEHSU is dedicated to protecting children from environmental hazards, and improving awareness of children’s health issues, especially chronic, low-level exposures to air and water pollution, heavy metals such as lead and mercury, asthma triggers such as mold, pesticides, and chemicals in consumer products.

• Consultations with primary care doctors and allied health professionals on the medical management of environmentally related diseases in their patients

• Guidance and practical advice to reduce exposures to environmental toxins

• Education and outreach activities to healthcare professionals and communities


PEHSU brochure.
Spanish PEHSU brochure.


La Unidad Pediatrica Especializada en Salud Ambiental (PEHSU por sus siglas en inglés) es un centro de Excelencia en La Escuela de Medicina del Monte Sinaí que sirve a la población de Nueva Jersey, Nueva York, Puerto Rico, y las Islas Virgenes de EE.UU.
PEHSU se dedicada a proteger a los niños de peligros ambientales como la exposición crónica a bajos niveles de aire contaminado y agua, metales pesados, desencadenantes de asma como el moho, pesticidas, y químicos presentes en los productos de los consumidores.
Los servicios que ofrecen la unidad son: consultas con doctores de salud primaria, guia y consejos prácticos para reducir exposiciones a toxinas ambientales, y educación para profesionales de la salud y comunidad. Encuentre más información aquí.


Environmental Pediatrics Clinic at the Icahn School of Medicine at Mount Sinai

Sinai logoEnvironmental Pediatrics Clinic at the Icahn School of Medicine at Mount Sinai
The clinic provides outpatient clinical evaluations and coordinated services for children with known or suspected exposures to environmental toxins (such as lead, mercury, environmental asthma triggers).
Español: El centro ambulatorio provee evaluaciones de consulta externa y coordinación de servicios para niños con exposiciones presuntas o conocidas a toxinas ambientales (como el plomo, mercurio y desencadenantes de asma)


New York State Children’s Environmental Health Centers

One Gustave L. Levy Place, Box 1057
Icahn School of Medicine at Mount Sinai, New York, NY 10029


The mission of NYS CEHC (or “NYSCHECK”) is to prevent, diagnose, and treat environmentally related conditions for families across New York State, and is the first state-based model for pediatric environmental health services in the country.
Main areas of work: clinical consultations, screening families for environmental health hazards, education and training to the healthcare community, promote programs and policies to protect children, community partnerships.

Prescriptions for Prevention: The NYSCEHC in collaboration with environmental pediatricians and partners created the “Prescriptions for Prevention”. The Rxs for Prevention provide guidance and advice for New York families to address common environmental health concerns such as safe disinfecting at home, lead, secondhand smoke, mold, and radon. Check them out here.


La misión de los Centros de Salud Ambiental para Niños del Estado de Nueva York (NYS CEHC por sus siglas en inglés) es prevenir, diagnosticar, y tratar condiciones de salud relacionadas con el ambiente en las familias del estado de Nueva York. NYS CEHC es el primer modelo estatal de servicios para la salud ambiental en niños en los EE.UU.
Las principales áreas de trabajo son: consultas clínicas, tamizaje de riesgos para la salud ambiental, educación de la comunidad.


Prescripciones para la Prevención: NYS CEHC en colaboración con pediatras especializados en salud ambiental creó las “Prescripciones para la Prevención”. Estas prescripciones brindan guías y consejos acerca de inquietudes en salud ambiental como desinfección más segura en el hogar, plomo, humo de segunda mano, moho, y radón. Accédalas aquí.


NYC Department of Health’s Lead Poisoning Prevention

nychealth_logoNYC Department of Health’s Lead Poisoning Prevention
The City provides information about preventing lead poisoning. Through the Lead Poisoning Prevention Program, the City provides services to pregnant women, teens, and children, including:
► Referrals to health care providers to get a blood lead test.
► Case coordination, home inspections, and other services for lead-poisoned children.
Training and workshops
Safe Lead Paint Removal: New York City law requires that the repair of lead paint hazards be done by trained workers using safe work practices. Dry sanding and dry scraping are not allowed. Building owners and tenants can get more information about safe work practices and training requirements. Learn about lead removal. Call 311 for assistance.

La Ciudad ofrece información para prevenir la intoxicación por plomo. A través del Programa de Prevención de Intoxicación por Plomo la Ciudad asiste a niños, mujeres embarazadas, adolescentes y niños con los siguientes servicios:
► Remisiones para pruebas de plomo con un profesional de la salud.
► Coordinación de servicios, inspecciones de vivienda, y otros servicios para niños que han sufrido una intoxicación por plomo.
Entrenamientos y talleres.
Retirando Pintura a Base de Plomo de Manera Segura: La ciudad de Nueva York exige que las reparaciones de relacionadas con pintura a base plomo sean hechas por trabajadores usando practicas seguras. El raspado o lijado en seco no están permitidos. Los dueños de edifcios e inquilinos puede obtener más información acerca de prácticas seguras y requisitos de entrenamiento. and tenants can get more information about safe work practices and training requirements. Aprende acerca de cómo retirar pintura de plomo de manera segura. Llama al 311 para asistencia.

Lead Treatment and Prevention Center at Children’s Hospital at Montefiore

kisspng-logo-childrens-hospital-at-montefiore-brand-fon-peter-maccallum-cancer-centre-5b52c60fdec8d3.8558000815321513119125Regional Lead Treatment and Prevention Center at Children’s Hospital at Montefiore
3415 Bainbridge Avenue Bronx, NY 10467
(718) 547-2789

The Regional Lead Treatment and Prevention Center at Montefiore offers to patients a combination of educational, environmental, nutritional, and medical interventions, including in-hospital chelation therapy according to the degree of lead poisoning.
When coming to the Children’s Hospital at Montefiore for an appointment, please bring:


  • Patient’s last blood lead level
  • Housing information on any recent renovations or alterations
  • Any Department of Health or Department of Housing inspection reports
  • Other information related to possible sources of exposure
  • Physician referral document


El Centro Regional de Tratamiento y Prevención para el Plomo en Montefiore brinda a pacientes una combination de intervenciones ambientales, nutricionales y medicas, incluyendo terapias de quelacion hospitalarias de acuerdo al grado de intoxicacion por plomo.
Cuando asista al Hospital de Niños de Montefiore por una cita, por favor traiga lo siguiente:
-Resultados de plomo del niño
-Información de renovaciones o trabajos recientes en la vivienda
-Inspecciones de vivienda realizadas por el departamento de salud
-Otro tipo de información relacionada con posibles fuentes de exposición
-El documento de remisión del pediatra



Mold Issues

RX-for-Prevention-Logo300-removebg-previewNew York State Children’s Environmental Health Centers
Prescriptions for Prevention
Access resources that address the most common questions we get from parents when mold is found in a home or school.
Visit “Mold” by the New York State Children’s Environmental Health Centers.
Watch the video “How to deal with mold”

Accede a información que responde a las preguntas más frecuentes de los padres acerca del moho en el hogar o la escuela.
Visita “Moho” de los Centros de Pediatría Ambiental Para Niños del Estado de Nueva York.
Ve el video “Cómo Eliminar el Moho de Manera Segura”.

Mold Busters at NYCHA (New York City Housing Authority)

Mold and Leak Ombudsperson Call Center (OCC)


To report mold or a leak in your apartment and initiate the Mold Busters process, call the Customer Contact Center (CCC) at 718-707-7771 or use the MyNYCHA app.


Do not call the OCC unless you have first contacted NYCHA regarding a particular mold or leak problem and are dissatisfied with NYCHA’s performance.

The Court has appointed César de Castro as the Ombudsperson to consider complaints from Residents if NYCHA fails to comply with that order. Mr. de Castro will address NYCHA residents’ complaints about leak, mold and excess moisture repair orders. Find more information here.



New York State Smoking Quit Line

NYSSQLLogo_BlackNew York State Smoking Quit Line
(866) 697-8487
New York State Smoking Quit Line provides free support to individuals who are interested in tobacco cessation: or call (866) NY-QUITS (866) 697-8487



Child Safety Booklet

Take Good Care of Your Baby Website
The Administation of Child Services of NYC put together a child safety booklet that gives parents and caregivers tips on how to avoid some of the most common and dangerous child and infant-related injuries, including window falls, drowning, shaken baby syndrome, and unintended poisonings in the home.
The booklet is available in English, Spanish, Traditional Chinese, and Korean.

Window Guards, Car Seat Safety, Carbon Monoxide, etc.


Healthy Homes program: The NYC Department of Health provides extensive information on important home health and safety issues including carbon monoxide, hazardous products, and pest control. Visit 



Window Guards: For families with young children living in or visiting one’s home, the landlord is usually required to install window guards. Call 311 for more information or to lodge a complaint. To obtain information on installing window guards or a copy of the law or educational materials, call 311 or visit the website:



Carbon Monoxide poisoning: Most homes and residential buildings in NYC City are required by law to have carbon monoxide detectors installed in the sleeping areas. If you rent, the building owner is responsible for installing approved carbon monoxide detectors, and residents are responsible for regularly testing detectors to make sure they work and replacing the batteries.



FAVPNG_car-seat-belt-safety-child_d3YP3DNJCar seat safety: Get a free car seat safety fitting by a trained technician from the Department of Transit (DOT):

Check the NYC DOT Events Calendar for upcoming fittings, or call 212-839-4750 to arrange a free inspection at a DOT Child Car Seat Fitting Station.

Poison Control Center


logo_poisoncontrol_lgPoison Control Center in New York City

(800) 222-1222



Offers instant help if the parent is worried a child has been exposed to a poison: (800) 222-1222
If someone has been potentially exposed to a poison and is awake and alert, you should call the NYC Poison Control Center immediately, even if there are no symptoms of poisoning. For ingested poisons, do not try to make the person throw up. If the person is unconscious, convulsing, having seizures or having trouble breathing call 911.


El Centro de Toxicología de la ciudad de Nueva York ofrece ayuda instantánea a padres de familia quienes sospechan que su hijo ha sufrido una intoxication.
Si alguien potencialmente estuvo expuesto a un tóxico o veneno, y está consciente y alerta, llame al Centro de Toxicología inmediatamente aún si la persona no presenta síntomas de envenenamiento.
Para tóxicos ingeridos no haga que la persona vomite. Si la persona está inconsciente, convulsiona, o tiene problemas para respirar llame al 911.


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