Energy Assistance by NYC the Human Resources Administration Office
NYC HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent.
Eligibility
The eligibility criteria vary by program. Generally, criteria are based on:
-Household income
-US Citizenship or satisfactory immigration status
Find about your eligibility in the Energy Assistance website or call the HEAP Infoline at 800-692-0557.
HEAP programs
–Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at otda.ny.gov/programs/heap.
–Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 3, 2022 and closes March 15, 2022 or until funds run out.
–Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program opens May 2, 2022. Applicants are only eligible for a Cooling Assistance benefit once every five years. For more information call the HEAP Conference Line at 212-331-3126 or apply with your HEAP local district contact in NYC.
–Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
–One Shot Deal- Cash Assistance Program: Starting December 31st, 2021, the One Shot Deal Program provides emergency assistance grants if you get a utility shut-off notice. To help pay utility expenses owed, visit access HRA and select one-shot deal at the top of the page.
How to Apply
– By phone: (212) 331-3126
– In person: See offices at nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
– Mail: Applications should be mailed to New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
To find more information about your eligibility visit the Energy Assistance website and apply.
ESPANOL/SPANISH
El Programa de Asistencia para la Energía (HEAP por sus siglas en inglés) ayuda a personas con bajos ingresos a pagar el costo de la calefacción y/o ventilación de sus hogares. HEAP tiene diferentes programas de beneficios que pagarán por: combustible, fuente de electricidad, equipos y/o reparaciones dependiendo de su necesidad. Como familia, podrá aplicar para los beneficios regulares o de emergencia de HEAP.
Nota: El período de aplicación para beneficios regulares o de emergencia HEAP esta activo desde el 1ro de Octubre de 2021 hasta el 15 de marzo de 2022.
Elegibilidad
Los criterios de elegibilidad varían por programa. Conoce si calificas entrando a la página de Energy Assistance.
Como Aplicar
Por telefono: (212) 331-3126
Personalmente: Ubica oficinas en el enlace nyc.gov/programs/home-energy-assistance-program-heap/#how-to-apply
Correo: Las aplicaciones deben ser enviadas a New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at otda.ny.gov/programs/applications/3421.pdf
Updated on January 27, 2022
Get Cool Air Conditioner Program Website
Enrollment form
311
This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
See if you are eligible by completing an online eligibility form or by calling 3-1-1.
If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.
Updated on December 13,2020
Cooling Centers: When the heat index, which is an estimate of how it feels when air temperature and humidity are combined, is predicted to be dangerously high, New York City opens cooling centers in air-conditioned facilities to offer people relief from the heat. If you are outside and feeling discomfort, find a cooling center near you. Check NYC’s daily heat index here.
Centros para Refrescarse: Cuando la predicción del índice de calor es alto, es decir, la estimación de que tanto calor se siente debido a la temperatura y humedad, la ciudad de Nueva York abre Centros para Refrescarse en recintos con aire acondicionado para que el público se alivie del calor. Encuentra Centros para Refrescarse cerca a ti. Revisa el indice diario de calor aquí.