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ActionNYC Hotline (immigration counseling)

1-800-354-0365 Monday-Friday 9am-6pm

311 and say “ActionNYC”
All New Yorkers regardless of immigration status may access free, safe immigration legal help over the phone and in their language. To make an appointment, call the ActionNYC Hotline at 1-800-354-0365, Monday through Friday, from 9AM to 6PM or call 311 and say “ActionNYC”.
Through ActionNYC, a legal team can:
-Provide comprehensive immigration legal consultations;
-Offer information and advice about possible forms of immigration relief available;
-Help with a range of cases including citizenship, green card renewals, DACA, TPS and more!
Learn more at
NYCitizenship legal services are solely provided by the New York Legal Assistance Group through a city-wide partnership with the NYC Mayor’s Office of Immigrant Affairs.


No appoinments at this time 311 | 212-613-5000

COVID-19 Update: NYCitizenship is no longer providing legal consultations, application assistance, or financial counseling to new clients at this time. If you already have a case with an NYCitizenship legal team, contact your legal representative directly, call 212-613-5000, or email, as NYCitizenship will continue working on your case

NYCitizenship is a city program that helps NYC residents to apply for citizenship easily, meet with a trusted lawyer, and obtain free financial counseling if eligible. Services take place at selected public libraries.
If you think you are eligible for this services set up an appointment by calling 311. When prompted, say “citizenship appointment” to set up an appointment to meet with a legal representative at a library near you. Note: The program is not accepting new clients at this time.
Watch this video to learn about the process of applying to become a U.S. citizen.


Immigrant Rights and Services: Public Benefits Available to Immigrants

Many important services and benefits are available to all people, regardless of immigration status. Some of these services are for emergency needs. The services listed below are available to all people, including undocumented immigrants.

Children under 19 are eligible for health insurance under the State Children’s Health Insurance Program (CHIP)
Pregnant women, children under 5 years of age, and mothers of babies up to 6 months old (or 12 months if breastfeeding) are eligible for nutrition education, nutritious food and breastfeeding support under the Women, Infants and Children Program (WIC)
Prenatal care for pregnant women under the Prenatal Care Assistance Program (PCAP)
Domestic violence counseling
HIV testing and counseling
Emergency shelter
Poison control hotline
Food pantry services
Child welfare and foster care services
Public school education
School breakfast and lunch programs
Senior services and senior center programs provided by the Department for the Aging
Services that protect against consumer fraud provided by the Department of Consumer Affairs
Protection against discrimination provided by the Human Rights Commission
Services and facilities provided by the Department of Parks and Recreation
Services provided by the Department of Health and Mental Hygiene
Public library services and special events
Public transportation
Police protection, and
Fire protection.

Public Charge in New York State

pngkit_usa-flag-clip-art_996411-removebg-previewA person can be labeled as a “public charge” if they use some government benefits and plan to apply for a green card. This can affect your immigration status. Not all government programs affect your immigration status so please click here to see what programs are part of the new “public charge” rule. The rule went into full application on February 24, 2020. Note that the application for green cards that not adhere to the rule will be rejected.
Please remember, not all government programs are part of the “public charge” rule.

July 29 COVID-19 Update: Pursuant to the district court’s COVID-19–related injunction, the Department of Homeland Security is blocked from applying the public charge rule nationwide to applications and petitions for adjustment of status, extension or change of immigration status adjudicated on or after July 29, 2020, and through any period of a declared COVID-19 national health emergency. For questions about your situation, please contact ActionNYC hotline at 1-800-354-0365, Monday to Friday from 9 a.m. to 6 p.m., and say “public charge” to access timely and trusted information and connections to City-funded, free and safe immigration legal help.

La nueva ley de “public charge” o “carga pública” aplica a las personas que usan algunos beneficios o programas del gobierno y que desean aplicar a residencia americana. Esto puede afectar el proceso de inmigración.
Acceda la guía de carga pública aquí y diríjase a la segunda página para saber cuales programas y beneficios están bajo la regla de “carga pública”.

Actualización COVID-19 del 29 de Julio: De conformidad con la orden judicial relacionada con COVID-19 de la corte de distrito, el Departamento de Seguridad Nacional no puede aplicar la regla de carga pública en todo el país a las solicitudes y peticiones de ajuste de estatus, extensión o cambio de estatus migratorio adjudicado en o después del 29 de julio de 2020 y durante cualquier período de una emergencia sanitaria nacional declarada por COVID-19. Si tiene preguntas sobre su situación, comuníquese con la línea directa de ActionNYC al 1-800-354-0365, de lunes a viernes de 9 am a 6 pm, y diga “carga pública” para acceder a información y conexiones confiables y oportunas, y ayuda legal de inmigración segura.



NYC Identification Card (IDNYC)

 IDNYC is a free identification card for all New York City residents age 10 and older. To apply for one, find how here. All New Yorkers can have an IDNYC regardless of their citizenship, residency, visa or documented immigration status. Everyone can have a NYC identification card.

La tarjeta IDNYC es una tarjeta gratuita de identificación para todos los residentes de la ciudad de Nueva York que tengan 10 años de edad o más. Para obtener una tarjeta de identificación de la ciudad de Nueva York, encuentra cómo aquí. Todos los neoyorquinos podran tener una tarjeta de identificacion independientemente de su ciudadaniía, residencia, visa, o estado inmigratorio. Todos podrán obtener a una tarjeta.


Make the Road New York


Make The Road NY
Main office
301 Grove Street, Brooklyn, New York 11237
(718) 418-7690
See all offices addresses here.


Make the Road NY helps people with legal services in the areas of immigration, housing, employment, and benefits as well as support for the TGNCIQ community.
Additionally, MTRNY offer adult education classes, youth training and college access assistance, health insurance enrollment, medical debt reduction assistance, nutrition support, and a food pantry.
Find their offices in Bushwick (Brooklyn), Jackson Heights (Queens), Port Richmond (Staten Island), Brentwood (Long Island), and White Plains (Westchester).
To find out about other services that Make The Road has please click HERE.

La oficina Make The Road NY ofrece servicios legales en las areas de inmigración, vivienda, empleo y beneficios gubernamentales al igual que apoyo a la comunidad TGNCIQ.
Adicionalmente, Make the Road ofrece clases de formación de adultos, entrenamiento para jóvenes, inscripción a seguros de salud, asistencia para la reducción de deudas médicas, apoyo nutricional y despensa de comida.
Make the Road NY tiene oficinas en Bushwick (Brooklyn), Jackson Heights (Queens), Port Richmond (Staten Island), Brentwood (Long Island), y White Plains (Westchester).
Para saber acerca de más servicios que Make The Road New York ofrece oprima AQUI.