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Disaster Relief & Recovery

 
noun_Natural Disasters_27832
Federally Declared Disasters Areas
FEMA Disaster Recovery Center (800) 621-3362 | TTY: (800) 462-7585 | 711 or Video Relay Service (VRS): (800) 621-3362
American Red Cross Greater NYC (877) 733-2767
Disaster Unemployment Assistance (888) 209-8124
 
A disaster is an occurrence disrupting the normal conditions of existence and causing a level of suffering that exceeds the capacity of adjustment of the affected community. Some examples are nor’easters, severe storms with flooding, and power outages.
 
Learn how to prepare and what resources are at your disposal.
 
Find the Nearest Hospital
Find the nearest hospitals in your area and view what services each provides with the US Hospital Finder.
 
Find a Safe Place to Go
Visit a Disaster Recovery Center (DRC) to talk with someone in person for guidance or information. To find a center near you, use the DRC Locator or text DRC and your ZIP code to 43362. Example: DRC 10029.
 
Disaster Relief Resources and Temporary Sheltering Assistance
► You can apply online or with the FEMA App to manage your disaster application. Your Social Security Number (SSN) is required.
► If you are eligible for Transitional Sheltering Assistance, FEMA will pay the cost to stay in certain lodging providers for a limited period. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list of participating locations to see if they have availability in the area you have selected.
► Find open shelters with the American Red Cross Greater NYC
 
Disaster Unemployment Assistance
DUA is a federal program that provides payments to people in a federally declared disaster area who have lost work or income as a direct result of the disaster. You must first file for regular Unemployment Insurance by calling the NYS Department of Labor at 888-209-8124.
 
Help with Expenses After a Disaster
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.
 
Coping with Stress Related to Disasters
The NYC Department of Health and Mental Hygiene helps New Yorkers. Contact NYC Well at 888-692-9355 for counseling and resources.
 
Information Resources
Preparedness Actions Education
NYC Emergency Management Office 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
Notify NYC App
Know Your Zone (Hurricanes)


Home Fire

 
fdnyc-logoCity of New York Fire Department
Dial 911 to report emergencies (fire, smoke, fumes, an odor of gas)

Help with Emergency Expenses with NYC

 
If There is a Fire
► Do not try to fight the fire yourself.
► Get out and stay out. Do not try to gather personal possessions.
► Close the door on your way out.
► If smoke is present, exit as low to the ground as possible and keep your mouth covered.
► Call 911 once you reach a safe location.
►If any part of you or your clothing catches fire, do not run or try to put out the fire with your hands. Cover your face with your hands and drop to the ground and roll over and over.
 
Find the Nearest Hospital
Find the nearest hospitals in your area and view what services each provides with the US Hospital Finder.
 
Emergency Relocation Services
The Emergency Housing Services (EHS) unit provides emergency relocation services and rehousing assistance to households who have been displaced from their homes as a result of fires or city-issued vacate orders. Displaced households are placed in family centers and single-room-occupancy hotels in Manhattan, Bronx, Brooklyn, and Queens. Call 212-863-8561 for rehousing assistance. Learn more here.
 
Help with Expenses in NYC
You can apply to the NYC Human Resources Administration for a one-time emergency grant, also called the “One Shot Deal.” Call (718) 557-1399 for more information.
 
Recovery After a Fire
► If you need help after a home fire, contact the American Red Cross Greater NYC by calling at (877) 733-2767. Learn more here.
► Take the appropriate steps to stay safe. Learn how to with the “Checking your Home After a Fire Guide”.
 
Request a Smoke Alarm
The American Red Cross Home Fire Campaign helps save lives by installing free smoke alarms in homes that don’t have them, and by educating people about home fire safety. Request a smoke alarm.


Gas Leakage

 
toppng.com-safety-icon-01-ico-801x800Gas by Housing Preservation & Development
DO NOT CALL OR USE YOUR PHONE INSIDE THE HOME – CALL 911 IN A SAFE LOCATION
 
A strange odor in the home can be indicative of gas leakage. Act fast even when in doubt.
 
Signs of a gas leak
► Smelling a distinctive, strong odor similar to rotten eggs.
► Seeing a white cloud, mist, fog, bubbles in standing water, blowing dust, or vegetation that appears to be dead or dying for no reason.
► Hearing roaring, hissing, or whistling.
 
If you suspect that a gas leak has occurred, take the following actions
► Quickly open nearby doors and windows and then leave the building immediately: do not attempt to locate the leak.
► Do not turn on or off any electrical appliances
► Do not smoke or light matches or lighters
► Do not use a house-phone or cell-phone within the building
► After leaving the building, from a safe distance away from the building, call 911 immediately to report the suspected gas leak;
► After calling 911, call the gas service provider for this building.
 
Reporting a gas leakage to your gas company or NYCHA Customer Conctact Center
ConEdison (Bronx, Manhattan, Queens) 1-800-752-6633
National Grid (Brooklyn, Queens, and Staten Island) 718-643-4050
NYCHA Customer Contact Center (24 hours a day, 7 days a week) (718) 707-7771
 
For more information on gas leaks, watch this video from ConEdison.
 
For city resources call 311.


Important City Phone Numbers

 
IN AN EMERGENCY
Call 911 when you are in immediate danger or witness a crime in progress. Call 911 if you have a serious injury or life-threatening medical condition.
 
CONTACTING THE CITY
311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115)
or visit NYC.gov when you need access to non-emergency services or information about City government programs. Do not call 311 for emergencies. 311 outside of New York City is 212-NEW-YORK (212-639-9675).
 
CONTACTING THE NEW YORK POLICE DEPARTMENT
Call 911 when you are in immediate danger or witness a crime in progress.
NYPD General Inquiries: 646-610-5000
NYC victim hotline number: 866-689-4357
Sex Crimes Report Line: 212-267-RAPE
Crime Stoppers: 800-577-TIPS
Crime Stoppers (Spanish): 888-57-PISTA
Missing Persons Case Status: 212-694-7781
Terrorism Hot-Line: 888-NYC-SAFE
Gun Stop Program: 866-GUN-STOP
Cop Shot: 800-COP-SHOT
Local Precincts
 
TO REPORT A UTILITY OUTAGE
Con Edison 24-hour hotline: 1-800-752-6633 (TTY: 800-642-2308)
PSEG Long Island 24-hour hotline: 1-800-490-0025 (TTY: 631-755-6660)
National Grid 24-hour hotline: 718-643-4050 (TTY: 718-237-2857)
 
GET INFORMED
NYC Emergency Management on Facebook and Twitter
www.facebook.com/NYCemergencymanagement | @nycemergencymgt
Notify NYC
Register for free emergency notifications by getting the free mobile application, visiting NYC.gov/notifynyc, calling 311, or following @NotifyNYC on Twitter.
 
Download a City Emergency Reference Card.


Poison Control Center

 

logo_poisoncontrol_lgPoison Control Center in New York City

(800) 222-1222

 

 

Offers instant help if the parent is worried a child has been exposed to a poison: (800) 222-1222
 
If someone has been potentially exposed to a poison and is awake and alert, you should call the NYC Poison Control Center immediately, even if there are no symptoms of poisoning. For ingested poisons, do not try to make the person throw up. If the person is unconscious, convulsing, having seizures or having trouble breathing call 911.

 

El Centro de Toxicología de la ciudad de Nueva York ofrece ayuda instantánea a padres de familia quienes sospechan que su hijo ha sufrido una intoxication.
 
Si alguien potencialmente estuvo expuesto a un tóxico o veneno, y está consciente y alerta, llame al Centro de Toxicología inmediatamente aún si la persona no presenta síntomas de envenenamiento.
Para tóxicos ingeridos no haga que la persona vomite. Si la persona está inconsciente, convulsiona, o tiene problemas para respirar llame al 911.

 



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