The rental arrears grant program FHEPS, provided by the New York City Human Resources Administration (HRA), can assist renters facing eviction before their landlords initiate legal proceedings with the housing court.
FHEPS can pay ongoing rent (as well as retroactive rent) for families with children receiving cash assistance and facing eviction. Learn about action steps and documents to gather at legalaidnyc.org/get-help/housing-problems/what-you-need-to-know-about-hras-family-homelessness-eviction-prevention-supplement.
Obtain additional information about the FHEPS rent supplement program at nyc.gov/site/hra/help/fheps.
The One-Shot Deal is an emergency aid program intended to meet the immediate needs of low-income New Yorkers. This aid can be utilized to address a variety of scenarios, including rental assistance to prevent or postpone an eviction.
You need not be a recipient of public assistance to get an offer. Remember that most one-shot deals will have to be repaid over time with regular monthly payments.
Check out the program information at access.nyc.gov/programs/one-shot-deal.
If the program could fit your needs, apply at access.nyc.gov. In addition, on the second page of this handout, check the documents you need to submit with your application.
After all documents have been submitted, a ruling may take 30–45 days, depending on the case’s urgency. Access the HRA website at access.nyc.gov or call the HRA InfoLine at (718) 557-1399 to know if your case has been decided.
Free legal services under the Right-to-Counsel program are made available to residents of New York in any ZIP code, regardless of their immigration status. In the five boroughs, organizations offer free legal representation or guidance to tenants facing administrative eviction from the New York City Housing Authority or the Housing Court.
Call 311 and ask for the “Tenant Helpline”. Learn more at https://www.nyc.gov/site/hra/help/legal-services-for-tenants.page.
The New York City Housing Authority (NYCHA) runs the Housing Choice Voucher (HCV) Program, generally known as Section 8, which provides rental subsidies to qualifying low-income families. The waitlist has been reopened to all members of the public until Sunday, June 9, 2024, until midnight.
There is no NYC residence requirement for the HCV Program. The application takes roughly 20 minutes on average.
U.S. citizens and noncitizens with appropriate immigration status can get federal housing aid. Families with all U.S. citizens or eligible immigrants can receive housing aid.
Apply at apply.section8.nycha.info/ords/sec8/r/nycha_sec8_workspace/nycha-section8-waitlist.
Learn more at faq.section8.nycha.info/Section-8-Waitlist-FAQ.html
Housing options for low-income renters and homeowners are available through the New York City Housing Lottery, NYC Connect. Sign up at housingconnect.nyc.gov to get on the waiting list for any developments that interest you.
Learn about the application process visiting the link housingconnect.nyc.gov/PublicWeb/about-us.
Find affordable and accessible homes and apartments across New York State at www.nyhousingsearch.gov. In the application process, your credit score may be requested.
Updated on March 14, 2024
That’s when you rent a house or apartment from someone else, not the government. You are the tenant in a private property, and the owner is the lessor.
Action steps to report damage or living conditions issues:
1. Contact your super and/or landlord about the needed repair, either directly or with the management company.
2. If your superintendent or building management company is not responsive, write a letter to the owner of the building. For assistance with writing a letter to your landlord, refer to the template provided below.
Template Letter
Date
Landlord Name
Landlord Address
Landlord City, State and ZIP Code
Re: Address of the Property
Dear [Landlord’s Name]
On [date], the [short description of the problem]. I notified you of the problem by phone on [date]. You informed me [resolution suggested by the landlord].
Please consider this letter as a follow-up to my initial telephone call informing you of the problem and a confirmation of your promise to remedy the situation by [date].
Sincerely,
[Your Signature]
[Your Name]
3. If the problem is still not fixed, file a complaint with the NYC Department of Housing Preservation and Development (HPD) by calling 3-1-1. Follow up your case online at
hpdonline.hpdnyc.org/HPDonline/provide_address
4. If maintenance problems are severe, consider filing an HP Action in Housing Court. Learn how at nycourts.gov/courts/nyc/housing/startinghp.shtml.
Just Fix
Justfix.nyc is a valuable and secure tool for tenants to use when requesting repairs from their landlord. The platform enables tenants to send a formal letter via USPS Certified Mail, ensuring that the request is both official and documented. Additionally, the service follows up with the tenant to verify whether the landlord has addressed the issue. To access these benefits, simply create a password-protected account with your first and last name, address, lease type, and phone number.
Visit justfix.org to create an account, and address a repair request to your landlord.
If your apartment is rent-stabilized and the problem is not fixed, file a complaint about maintenance issues online with the NYS Homes and Community Renewal (HCR) at rent.hcr.ny.gov/RentConnect/Tenant/DecreasedServicesOverview.
1. If you live in a New York City Housing Authority (NYCHA) property, call the NYCHA Customer Contact Center Report at 718-707-7771 or create a maintenance ticket at my.nycha.info/MyNYCHA.
Have in hand the following information before your call:
► Your name, address, telephone number, and the name of your development
► The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
► The floors affected
► When and how the problem began
► Previous work ticket number (if applicable)
2. If your superintendent or building management company is not responsive, consider asking your doctor for a letter of advocacy. Your doctor can find useful templates at nyscheck.org/clinician_letters.
3. If maintenance problems are severe, consider obtaining services from a non-profit legal organization to get repairs done. For example, Legal Services NYC offer free services to the community at legalservicesnyc.org. You can also call 311 and ask for the “Tenant Helpline”.
Learn more at nyc/gov/hpd.
Updated on March 14, 2024
Website
Department of Finance
Dial 311
Tenants that qualify for the NYC Rent Freeze Program for Tenants with Disabilities (DRIE) can have their rent frozen and be exempt from future rent increases. This does not lower your rent but only keeps it from increasing.
To be eligible for DRIE, you must meet the following requirements
► You must be at least 18 years old.
You must receive one of the following:
► Supplemental Security Income (SSI)
► Social Security Disability Income (SSDI)
► Disability-related Medicaid (if you have received either SSI or SSDI in the past)
► Veterans Affairs Disability Pension
► Veterans Affairs Compensation
► United States Postal Service (USPS) Disability Pension
► United States Postal Service (USPS) Disability Compensation
► You must live in an eligible apartment type.
► You must be named on the lease or the rent order or have been granted succession rights to the apartment.
Also
► The apartment must be your primary residence, meaning you live there for most of the year.
► You must spend more than one-third of your monthly household income on rent.
► The total combined income for all members of your household must be $50,000 or less in the prior calendar year (DRIE records all income sources, taxable, and non-taxable. You can’t deduct your medical expenses and Medicare premium).
More information on eligibility at Disability Rent Increase Exemption.
Application
Complete the DRIE Initial Application. You can submit your application online by signing up with the Department of Finance or by sending it to New York City Department of Finance Rent Freeze Program – DRIE P.O. Box 3179 Union, NJ 07083
More information about the application at Disability Rent Increase Exemption.
Updated on December 13, 2020
Adult Family Intake Center (AFIC)
400-430 East 30th Street, New York, NY 10016
AFIC is open 24 hours per day, including weekends and holidays.
Adult families must apply for shelter in order to ensure that they do not have an alternative housing option available to them.
How it works: Once an adult family arrives at AFIC, they will first be interviewed by a caseworker, who will inquire about their living situation and explain the services that may help them avoid shelter altogether.
Families may be assigned a temporary shelter placement for up to 10 days while DHS investigates the information provided during the interview. Based on the investigation, DHS determines whether the family is eligible or ineligible for shelter, based on whether they have fully cooperated with the application and eligibility process and/or have other housing options available to them.
Learn more about the intake and documentation process at Adult Families: Applying for Temporary Housing Assistance.
El Centro de Admisión de Familias Adultas (AFIC) está abierto las 24 horas del día, incluidos los fines de semana y feriados.
Cómo funciona AFIC: Las familias adultas deben solicitar refugio para conocer y asegurarse de que absolutamente no tienen una opción de vivienda alternativa disponible.
Una vez que una familia adulta llega a AFIC, será entrevistada primero por un asistente social, quien preguntará sobre su situación de vida y explicará los servicios que pueden ayudarlos para evitar vivir en un albergue.
Mientras el DHS investiga la información proporcionada durante la entrevista, a las familias se les puede asignar una ubicación de refugio temporal por hasta 10 días. Con base en la investigación, el DHS determina si la familia es elegible o no para refugio, en función de si han cooperado plenamente con el proceso de solicitud y elegibilidad y/o si tienen otras opciones de vivienda disponibles para ellos.
Obtenga más información sobre el proceso de admisión y documentación en “solicitud de asistencia de vivienda temporal”.
Prevention Assistance and Temporary Housing (PATH)
151 East 151st Street, Bronx, NY 10451
718-503-6400
Families with children experiencing homelessness can apply for shelter at the Department of Homeless Services’ Prevention Assistance and Temporary Housing (PATH) center.
Services
PATH will identify housing needs, provide resources to help prevent homelessness, and place families experiencing homelessness into a shelter. During the application process, all families will be offered a temporary shelter placement. PATH is open for 24 hours daily (including holidays and weekends), and applications are processed from 9am-5pm. Interpreter assistance is available.
Eligibility
Families who do not have alternative housing options will be offered a permanent shelter placement. Families with children younger than 21, families with a pregnant woman, and pregnant women are eligible.
All family members seeking shelter must be present and provide identification in the form of one of the following*:
–Form of ID with a picture and proof of age (ex: welfare ID, green card, driver’s license, passport, visa, picture employment card)
–Birth certificate
–Social Security card
–Medicaid card
–Identity card in the Public Assistance System
*If you are unable to locate one of the items listed, the Department of Homeless Services will try to help you find a form of identification.
If you are working you must provide your most recent pay stub.
How It Works
Once you arrive at PATH, you will first be interviewed by a Human Resources Administration (HRA) caseworker, who will inquire about your living situation and explain the services that may help you avoid entering shelter- including family mediation, anti-eviction legal services, out-of-city relocation assistance, Family Homelessness Eviction Prevention Supplement (FHEPS), or a One-Shot Deal through HRA.
You may be assigned a temporary shelter placement for up to 10 days while DHS investigates the information provided during the interview. Based on the investigation, DHS determines whether you are eligible for shelter, based on whether you have fully cooperated with the application and eligibility process and/or have other housing options available to you.
To learn more about how to apply, visit the PATH website or download this brochure.
PATH es un programa de albergue temporal para las familias que no tienen opciones alternas para vivir en una casa. Si este es su caso, considera aplicar al programa PATH. Sin embargo, recomendamos que primero explores los servicios que ofrece HomeBase.
Cómo functiona PATH: Una vez llegues a las oficinas de PATH, serás entrevistado por un administrador de casos quien preguntará por tu situación de vivienda. Este también explicará los servicios que ayudarán a evitar entrar al sistema de albergue (mediación familiar, servicios anti-evicción, asistencia con reubicación fuera de la ciudad, o el Programa Suplementario para Evitar Evicciones de Familias sin Hogar, y un Trato Directo con el HRA.
Todos los miembros de la familia que buscan refugio deben estar presentes y proporcionar una identificación en la forma de uno de los siguientes*:
-Formulario de identificación con una foto y prueba de edad (por ejemplo: identificación de asistencia social, tarjeta de residencia americana, licencia de conducir, pasaporte, visa, tarjeta deempleo con foto)
-Certificado de nacimiento
-Tarjeta de seguridad social
-Tarjeta de Medicaid
-Identidad del Sistema de Asistencia Pública
* Si no puedes ubicar uno de los elementos enumerados, el Departamento de Servicios para Personas Sin Hogar intentará ayudarte a encontrar una forma de identificación.
Si estás trabajando, deberás proporcionar tu comprobante de pago más reciente.
Es posible que se te asigne una ubicación en un refugio temporal por hasta 10 días mientras el DHS investiga la información proporcionada durante la entrevista. Con base en la investigación, el DHS determina si eres elegible para refugio, en función de si has cooperado plenamente con el proceso de solicitud y elegibilidad y/o si existen otras opciones de vivienda disponibles para tu familia.
Para aprender más sobre el proceso, visita la página de PATH.
Updated on December 19, 2020
www1.nyc.gov/site/dycd/services/runaway-homeless-youth.page
Borough Drop-In Locations
For program area-specific questions, please contact Randy Scott, rascott@dycd.nyc.gov
The New York City Department of Youth and Community Development (DYCD) funds services for Runaway & Homeless Youth that include Drop-in Centers, Crisis Services Programs, and Transitional Independent Living programs.
Eligibility
Young people between the ages of 14 to 24.
Drop-in Centers and Crisis Service Programs
Food, clothing, showers, laundry, and case management services are available.
| The Door Manhattan | 555 Broome Street, New York NY 10013 (212) 941-9090. Mon-Thurs: 11am-6pm. In person services: Monday, Tuesday, Wednesday and Thursday from 11 am to 6 pm for services at the entrance. Effective November 5, 2020. In person services include includes access to food, clothing and health center needs. Access to computers is available. Remote services continue to be available for housing and health care referrals, legal services, recreation, and counseling and mental health support. |
Ali Forney Center Manhattan | 321W 125th Street, New York NY 10027 (212) 206–0574. Mon to Friday, 10am to 6pm. In person services: Mon to Friday, 10am to 6pm including bagged meals, PPE, hygiene kits, mail distribution, housing referrals. New intakes available, 2 per day. Medical/psychiatric services available onsite. Overnight services available from 8pm-8am, MondayFriday. Sign up with your case manager on Mondays by 2pm for a 1 week reservation. Can accommodate 8-10 youth. Hot supper served at 8:30 pm for clients staying overnight. |
| Safe Horizon Streetwork Project Manhattan | 209 West 125th Street, New York NY 10027 (212) 695–2220. Mon, Tues, Thurs–Sun: 12pm–6pm In person services: Every day but Wednesday from 12pm to 5pm. Access to inside is limited to current Streetwork shelter residents and/or services, such as showers, that are not accessible at the entrance. Staff assess and determine who is able to enter the program. All other services (including to-go meals, needle exchange, hygiene products, shelter referrals, baby supplies, PPE, food pantry, etc.) available at the door. Remote services also available. Showers are not available on Saturday or Sunday. Up to four intakes per day on Mon, Tues, Thurs, Fri. Weekend intakes for minors only |
| Cardinal McCloskey | 333 East 149th Street, Bronx NY 10451 (718) 993-5495 | (917) 304-5118. 24/7 In person services: 24H a day Monday – Friday. Overnight services on Saturday and Sunday. Referrals and case management also available by phone. |
| Services Brooklyn | 774 Rockaway Avenue, Brooklyn NY 11211 (718) 685–3850. 24/7 In person services: 7am to 11pm. Food, shower, case management |
| Sheltering Arms | 89-74 162nd Street, 3rd Floor, Jamaica NY 11432 (718) 526–2400 ext. 2077. 24/7 In-person services: Open 24/7 |
| Sheltering Arms | 1600 Central Avenue, Far Rockaway NY 11691. Tuesday through Saturday 11am – 7pm In person services: Social distancing and other DOH health guidelines will be followed. |
| Project Hospitality | 27 Port Richmond Avenue, Staten Island NY 10302 (718) 876–4752. 10am – 7am (21 hours) In person services: new intakes are available for those with immediate housing needs. COVID 19 testing for youth accessing the site is recommended. Call for more information: (718) 876-4752 or email YDICOutreach@projecthospitality.org |
SPANISH
El Departamento de Juventud de la Ciudad de Nueva York y Servicios de fondos de Desarrollo Comunitario (DYCD) para jóvenes que han escapado de su hogar ofrecen lugares de refugio y servicios que incluyen centros de acogida, programas de servicios de crisis, y programas de transición y vida independiente.
Elegibilidad
Jóvenes entre las edades de 14 a 24.
Servicios
Atención sin cita previa y programas de servicios de crisis. Los centros de acogidas pueden ofrecer servicios de comida, ropa, duchas, lavandería y soporte con manejo de de casos.
| The Door Manhattan | 555 Broome Street, New York NY 10013 (212) 941-9090. Lunes a jueves: 11am-6pm. Servicios presenciales: Lunes a jueves de 11 am a 6 pm para servicios. Servicios en el centro incluyen comida, ropa y salud. Acceso a computadoras está disponible. Servicios remotos continúan estando disponibles para remisiones de salud, vivienda, servicios legales, recreación y apoyo con consejería en salud mental |
| Ali Forney Center Manhattan | 321W 125th Street, New York NY 10027 (212) 206–0574. Mon to Friday, 10am to 6pm. Servicios presenciales: Lunes a viernes, 10am a 6pm. Servicios incluyen comidas empacadas, equipo de protección personal, kits de higiene, distribución de correo y remisiones para vivienda. Nuevas admisiones están disponibles, 2 por día. Servicios médicos y psiquiatricos están disponibles en el centro. Servicios de la noche a la mañana están disponibles de 8pm a 8am, de luens a viernes. Regístrate con tu administrator de casos los lunes de 2pm para reservarlo por una semana. Puede acomodar 8-10 jóvenes. Cena caliente a las 8:30 pm para clients que se quedan en la noche. |
| Safe Horizon Streetwork Project Manhattan | 209 West 125th Street, New York NY 10027 (212) 695–2220. Mon, Tues, Thurs–Sun: 12pm–6pm Servicios presenciales: Todos los días de 12pm a 5pm excepto los miércoles . Los miembros del equipo evaluan y determinan quien podrá ingresar al programa. Servicios incluyen comida para llevar, intercamvio de agujas, productos de higiene, remisiones para vivienda, artículos para bebés, equipo de protección personal, servicios de comidas, etc. que están disponibles a la entrada. Servicios remotos también están disponibles. Duchas no están disponisbles los sábados y domingos. El centro acepta hasta 4 jóvenes por día los lunes, martes, jueves y viernes. Admisiones los fines de semana solo para menores de edad. |
| Cardinal McCloskey | 333 East 149th Street, Bronx NY 10451 (718) 993-5495 | (917) 304-5118. 24 horas/7 días a la semana Servicios presenciales: 24H Lunes a Viernes. Servicios de noche a la mañana los sábados y domingos. Servicios de remisión y manejo de casos están disponibles por teléfono. |
| SCO Family of Services Brooklyn | 774 Rockaway Avenue, Brooklyn NY 11211 (718) 685–3850. 24/7 Servicios presenciales: 7am a 11pm. Comidas, duchas y manejo de casos |
| Sheltering Arms Queens | 89-74 162nd Street, 3rd Floor, Jamaica NY 11432 (718) 526–2400 ext. 2077. Servicios presenciales: Abierto 24 horas/7 días a la semana |
| Sheltering Arms | 1600 Central Avenue, Far Rockaway NY 11691. Martes a sábado de 11am a 7pm. Servicios presenciales: Se seguirán la guías de distanciamiento social y otras guías del departamento de salud. |
| Project Hospitality | 27 Port Richmond Avenue, Staten Island NY 10302 (718) 876–4752. 10am – 7am (21 hours) Servicios presenciales: Nuevas admisiones están disponibles para las personas con necesidad inmediata de vivienda. Se recomienda que los jóvenes tengan una prueba COVID 19 en el centro de acogida. Contáctate para más información: (718) 876-4752 o email YDICOutreach@projecthospitality.org |
Updated on February 13th, 2021
aliforneycenter.org
Harlem Drop-In Center: 321 West 125th Street, New York, NY 10027
(212) 206-0574
The Ali Forney Center’s mission is to protect LGBTQ youth from the harms of homelessness and empower them with the tools needed to live independently. To learn more, visit: aliforneycenter.org
SERVICES
Housing and Job Readiness
— Drop-In Center: any LGBTQ youth can access food, medical care, mental health services, and more.
— Outreach Program: supportive services and education to homeless, runaway, street-based, and at-risk LGBTQ youth ages 16-24.
— Transitional living.
— Job and readiness education.
Health
— On-site primary care and psychiatric services through a contract with The Institute for Family Health.
— Insurance enrollment.
— HIV/AIDS prevention, outreach, and treatment.
— STI testing and treatment.
— PEP and PrEP resources.
— Hormone replacement therapy.
— Birth control and contraception.
— Medical specialty referrals.
Learn more visiting https://www.aliforneycenter.org/programs
Updated on March 5, 2021
It’s important that you continue to pay your energy bills as usual.
Through several program components, HEAP provides people with cash benefits to:
— Help pay heating and electricity bills every month 2 (HEAP Regular)
— Get a window- or portable- air conditioner (AC) – (Cooling Assistance)
— An emergency cash benefit to help pay bills when utilities are about to be turned off (HEAP Emergency)
— Cash to clean hot equipment – (Clean and Tune)
— Cash to help fix or replace hot or cold equipment – (HERR)
The amount of cash benefit you will receive depends on your household’s income, the number of people in your household, and whether heat and utilities are included in your rent or paid separately. If you pay your electricity provider directly, you may receive cash or credit from them, and New York State will reimburse the provider.
To be eligible for the HEAP Regular program:
— Someone in your family is a citizen or qualified non-citizen of the United States (lawful permanent resident; refugee; asylee; battered spouse and children; victim of trafficking; or individual from certain countries), AND
— Your monthly income from all sources, like returns, discounts, and allowances before taking out any costs or taxes for your family, is at or below the current income guidelines for the size of your family, AND
— You get assistance from the Supplemental Nutrition Assistance Program (SNAP,) OR
— You are given temporary assistance (TA), OR
– Your Social Security Income (SSI) code is A, which means you receive additional funds for living alone.
Find the most current income guidelines at access.nyc.gov/programs/home-energy-assistance-program-heap/#determine-your-eligibility.
**HEAP regular applications usually begin in November**
Apply Online
Create a Human Resource Administration (HRA) account and start your application at a069-access.nyc.gov/accesshra. The HEAP application form is also available at www.nyc.gov/assets/hra/downloads/pdf/heap_application.pdf. **Your name must be on the electricity bill to get the benefit**
For instructions on how to fill out the HEAP Regular benefit application form, go to page 2 of this PDF www.nyc.gov/assets/hra/downloads/pdf/heap_application.pdf. After you send in your application, you may be called for a phone interview to determine your eligibility.
Apply in Person
You can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.
— ConEdison Financial Assistance: You may qualify for a discount on your monthly energy bill if you receive benefits from the following eligible governmental assistance program. Learn more at www.coned.com/en/accounts-billing/payment-plans-assistance/help-paying-your-bill
— NYC Utility Assistance Programs and Resources: www.nyc.gov/assets/hpd/downloads/pdfs/services/nyc-utility-assistance-programs.pdf
— HEAP Regular Application Form: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/LDSS-3421.pdf
— Documents to Support Qualifying Requirements: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance
— Tracking of Application Status: a069-access.nyc.gov/accesshra
— Energy Saving Tips by the New York State Energy Research and Development Authority (NYSERDA): www.nyserda.ny.gov/Residents-and-Homeowners/At-Home/Energy-Saving-Tips
**Certain types of income, including loans, reimbursement for employment or medical expenses, foster care payments, and earned income tax credits, are not considered in determining eligibility for HEAP. Also, assets are not considered eligible for HEAP.**
You may be eligible for an Emergency HEAP benefit if:
— The heating and/or electric bill is in your name, AND
— Your household’s available resources are:
—less than $2,500 OR
—less than $3,750 if any member of your household is age 60 or older or under age 6.
AND
— Your household’s total monthly income is at or below the current income guides for your household size as posted in the table below, OR
— You receive Supplemental Nutrition Assistance Program (SNAP) benefits, OR
— You receive Temporary Assistance (TA), OR
— You receive Code A Supplemental Security Income (SSI) Living Alone
Apply Over the phone
Agency: Human Resources Administration (HRA), (718) 557-1399.
Business Hours: Monday through Friday: 8 a.m. to 5 p.m.
Call staff during business hours and get assistance in most languages.
Apply in Person
You can apply in person at an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts.
HEAP Emergency Application Form: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/LDSS-3421.pdf.
This benefit covers the cost of the air conditioner or fan, administrative costs, labor, program support, materials, removal of your old unit, and minor repairs needed to safely install the new unit.
**Cooling Assistance Benefit applications open in April**
To be eligible for the cooling assistance benefit, a member of your household must:
— Be a United States Citizen or Qualified Non-Citizen (lawful permanent resident; refugee; asylee; battered spouse and children; victim of trafficking; or individual from certain countries), AND
— Have at least one individual with a documented medical condition that is exacerbated by extreme heat (this must be verified in writing by a physician, physician assistant, or nurse practitioner), OR
— Be a vulnerable member based on their age (elderly aged 60 years or older, or young children under age 6),
AND
— You currently do not have a working air conditioner, or the air conditioner you have is five years old or older, AND
— You did not receive a HEAP air conditioner within the past five years, AND
— Your household’s monthly income from all sources, like returns, discounts, and allowances before taking out any costs or taxes for your family is at or below the current income guidelines for your household size https://access.nyc.gov/programs/cooling-assistance-benefit/#determine-your-eligibility, AND
— You receive any of these benefits: Supplemental Nutrition Assistance Program (SNAP) benefits, Temporary Assistance (TA), or Code A Supplemental Security Income (SSI Living Alone).
Apply Online
Create a Human Resource Administration (HRA) account and start your application at a069-access.nyc.gov/accesshra. After you send in your application, you may be called for a phone interview to determine your eligibility.
Apply in Person
You can apply in person by going to an HRA Benefits Access Center or a community outreach location near you https://otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.
— HEAP Cooling Application: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/HEAP%20COOLING%20APPLICATION.pdf
— Clinician Letter Templates to Document Medical Conditions: nyscheck.org/clinician_letters
— Summer Energy Saving Tips: www.energy.gov/energysaver/spring-and-summer-energy-saving-tips
— NYC Utility Assistance Programs and Resources: www.nyc.gov/assets/hpd/downloads/pdfs/services/nyc-utility-assistance-programs.pdf
— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA: otda.ny.gov/programs/heap/#cooling-assistance
Benefit amounts are based on the cost of providing Clean and Tune services, up to a maximum of $500.
You may be eligible for the clean and tune benefit if:
— You are the homeowner
— Your household’s monthly income from all sources, like returns, discounts, and allowances before taking out any costs or taxes for your family is at or below the current income guidelines for your household size https://access.nyc.gov/programs/cooling-assistance-benefit/#determine-your-eligibility,
— Your primary heating equipment is more than 12 months old
— Your primary heating equipment or chimney has not been cleaned within the last 12 months
— You do not have a service contract with your vendor that includes clean and tune services
Apply Online
Agency: Human Resources Administration (HRA), (718) 557-1399.
Business Hours: Monday through Friday: 8 a.m. to 5 p.m.
Call staff during business hours and get assistance in most languages.
Apply in Person
You can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.
For information on how to apply, call 718-557-1399.
— Home Energy Assistance Program (HEAP) Benefits Access Center Locations: www.nyc.gov/site/hra/locations/home-energy-assistance-program.page
— Tracking Your Application Status: a069-access.nyc.gov/accesshra
— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA: otda.ny.gov/programs/heap/#repair-benefit
To be eligible for the benefit, you must:
— Own your home, and
— A partner vendor must document the heating system as: dysfunctional or unsafe, needing repair or replacement.
You must also meet the HEAP regular eligibility requirements. See above for details.
Heating equipment that harms family members can be replaced under specific conditions and with medical documentation. A doctor, physician’s assistant, or nurse practitioner must explain why the heating system damages the household member.
Apply Over the Phone
Agency: Human Resources Administration (HRA), (718) 557-1399.
Business Hours: Monday through Friday: 8 a.m. to 5 p.m.
Call staff during business hours and get assistance in most languages.
Apply in Person
You can apply in person by going to an HRA Benefits Access Center or a community outreach location near you otda.ny.gov/programs/heap/contacts/default.asp?county=New%20York%20City#result.
The benefit application form is the same for HEAP regular and is available online at www.nyc.gov/assets/hra/downloads/pdf/heap_application.pdf. Applicants require an interview that can be completed over the phone or in person. For additional help, please call the Infoline at 718-557-1399.
The Human Resources Administration (HRA) is required to notify applicants of their eligibility decision within 30 business days after receiving the final vendor invoice for payment. If additional paperwork is required, the process may take up to 10 additional business days.
— Home Energy Assistance Program (HEAP) Benefits Access Center Locations: www.nyc.gov/site/hra/locations/home-energy-assistance-program.page
— HEAP Heating Equipment Repair and Replacement Reference Tool:otda.ny.gov/policy/directives/2022/LCM/22-LCM-12-Attachment-1.pdf
— HEAP Regular Application Form: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance/LDSS-3421.pdf.
— Documents To Support Qualifying Requirements: www.nyc.gov/assets/hra/downloads/pdf/services/energy_assistance.
— Tracking of Application Status: a069-access.nyc.gov/accesshra
— HEAP Benefits by the Office of Temporary and Disability Assistance OTDA: otda.ny.gov/programs/heap/#tune-benefit
For more information, visit access.nyc.gov
Updated on July 9, 2024
Home Water Assistance Program Website
Department of Environmental Protection
311
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Call 311 for assistance.
Learn if you qualify here.
Updated on September 2, 2020
To receive mobile internet and/or phone discounts, check if your current phone or internet provider offers it or enroll in a company that does. Check the companies’ lifeline programs below.
– AT&T www.att.com/wirelesslifeline
– Spectrum www.spectrum.net/support/home-phone/new-york-lifeline-phone-credit
– T-Mobile en.t-mobilepr.com/Lifeline
– Verizon www.verizon.com/support/residential/account/manage-account/lifeline-discount
You can qualify for the Lifeline program if you meet the following criteria:
— Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines OR
— Government Assistance Programs: You participate in one of the following programs OR
— Supplemental Security Income (SSI) OR
— Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps OR
— Medicaid OR
— Federal Public Housing Assistance OR
— Home Energy Assistance Program (HEAP) OR
— Family Assistance/Safety Net Assistance OR
— National School Lunch Program
2022 Poverty Guidelines
Household Size
1 $18,347
2 $24,719
3 $31,091
4 $37,463
5 $43,835
6 $50,207
7 $56,579
8 $62,951
Add $6,372 for each additional person.
Visit www.lifelinesupport.org or call 1-800-234-9473 for the latest income guidelines.
Lifeline eligibility is automatically verified annually. Each household gets one Lifeline discount. You can apply to Lifeline in two different ways, depending on the type of benefit you get, whether federal or state-based.
You have State-Based Benefits.
If you receive benefits from state programs like HEAP or the school lunch program, ask your phone company about their Lifeline Program when you call them.
Federal Benefits
If you receive benefits from a federal program like SNAP or Medicaid, you should send your application to the Universal Service Administrative Company (USAC), which runs the government Lifeline program. To see if you are eligible for the program and to apply, go to www.usac.org.
Updated on July 14, 2024
Go to any Fair Fares NYC location for assistance with the application process or to get a replacement card if yours is damaged or stolen. Go to nyc.gov/site/fairfares/contact-us to find an office.
Updated on February 27, 2024
(844) 666-6270 Monday-Friday 7am to 6 pm
medanswering.com
Medicaid recipients can have access to medical transportation at no cost such as rides to and from the doctor’s office, the hospital, or another medical office for Medicaid-approved care. Approval from a Medicaid caseworker, a ride service, or some other agency is needed.
For emergency transportation, patients must call 911.
ELIGIBILITY
— Not having a valid driver’s license
— Not having a working vehicle available in the household
— Being unable to travel or wait for services alone
— Having a physical, cognitive, mental, or developmental limitation
HOW TO APPLY
— When a patient has a condition that necessitates a mode of transportation other than mass transit, the practitioner/case worker must fill out the Form 2015
— If patient can use public transportation, they can inquire about the PTAR (Public Transportation Automated Reimbursement) program to their social worker
— To schedule a pick up, patient or provider must call Medical Answering Services (MAS) at (844) 666-6270 or visit the MAS’ website at medanswering.com. The type of transportation must be specified bases on patient’s health status
— After approval, the patient receives a confirmation call from the transportation agency one day before the appointment. It’s imperative to answer this call
CANCELLATIONS
— To avoid being labeled a no-show, Medicaid enrollees or their designated agents must call the transportation manager to cancel their scheduled service
— If the appointment for which transportation is being cancelled and is rescheduled for the same day or next day, the Medicaid enrollees or their designated agent should contact the transportation vendor directly to notify them of the cancellation
— The transportation manager contact list by county can be accessed online at: emedny.org/ProviderManuals/Transportation/index.aspx
To find more information about request of transportation with the Medical Answering Services (MAS) visit emedny.org/ProviderManuals/Transportation/PDFS/Ordering_Guidelines_Manual.pdf
ESPAÑOL/SPANISH
TRANSPORTE PARA SERVICIOS MEDICOS NO URGENTES
Beneficiarios de Medicaid pueden tener acceso a transporte médico sin costo, como viajes desde y hacia el consultorio médico, el hospital u otro consultorio médico para recibir atención aprobada por Medicaid. La aprobación del transporte a través de un trabajador social de Medicaid, un servicio de transporte, o alguna otra agencia es necesario.
Para transporte de emergencia, los pacientes deben llamar al 911.
ELEGIBILIDAD
— No tener una licencia de conducir válida
— No tener un vehículo que funcione disponible en el hogar
— No poder viajar o esperar los servicios solo
— Tener una limitación física, cognitiva, mental o de desarrollo
CÓMO APLICAR
— Cuando un paciente tiene una afección que requiere un modo de transporte que no sea el transporte público, el médico/trabajador social debe completar el Formulario 2015
— Si el paciente puede usar el transporte público, puede preguntar a su trabajador social acerca del programa PTAR (reembolso automatizado de transporte público)
— Para programar una recogida, el paciente o el proveedor debe llamar a Medical Answering Services (MAS) al (844) 666-6270 o visitar el sitio web de MAS en medanswering.com. En este formulario el tipo de transporte debe ser especificado tomando en cuenta limitaciones de mobilidad
— Una vez aprobado el transporte, el paciente debe esperar una llamada de confirmación de la agencia de transporte un día antes de la la cita. Es importante responder a esta llamada
CANCELACIONES
Para evitar ser identificado como ausentado, los afiliados de Medicaid o sus agentes designados deben llamar al gerente de transporte para cancelar su servicio programado
— Si la cita para la cual se cancela el transporte y se reprograma para el mismo día o el día siguiente, las personas inscritas en Medicaid o su agente designado deben comunicarse directamente con el proveedor de transporte para notificar la cancelación
— La lista de contactos de administradores de transporte por condado puede ser consultado en: emedny.org/ProviderManuals/Transportation/index.aspx
Para obtener más información sobre la solicitud de transporte con Medical Answering Services (MAS), visite emedny.org/ProviderManuals/Transportation/PDFS/Ordering_Guidelines_Manual.pdf
Updated on January 12, 2022
The Team Little Shop of Kindness (TTLCNYC) is a “shop” that provides clothing and toiletries free of charge to asylum seekers. These items are free for individuals of all ages. Find the TTLNYC shop at 1745 FIRST AVENUE, AT 90TH STREET, 3RD FLOOR, inside the Avenue Church Building.
Asylum seekers must have an “A” alien number when visiting.
The shop is open from 10 a.m. to 4 p.m. every Monday, Tuesday, Thursday, and Friday. Guests are welcome to choose clothing and supplies for free, but you’ll need to make a reservation through this link: www.ttlcnyc.org. This will ensure you have access to clothing, shoes, toiletries, and other essentials.
If you have any questions, feel free to reach out to infoteamtlcnyc@gmail.com. For more details, take a look at www.ttlcnyc.org. Also, you can visit yourpeer.nyc/clothing to discover other clothing programs.
Updated on July 14, 2024