Mold and Leak Ombudsperson Call Center (OCC)
718-707-7771
To report mold or a leak in your apartment and initiate the Mold Busters process, call the Customer Contact Center (CCC) at 718-707-7771 or use the MyNYCHA app.
Do not call the OCC unless you have first contacted NYCHA regarding a particular mold or leak problem and are dissatisfied with NYCHA’s performance.
The Court has appointed César de Castro as the Ombudsperson to consider complaints from Residents if NYCHA fails to comply with that order. Mr. de Castro will address NYCHA residents’ complaints about leak, mold and excess moisture repair orders. Find more information here.
AirNYC
349 E 149th St #405 The Bronx, NY 10451 | (718) 577-2794
AIRnyc is a non-profit organization that helps families stay healthy, active, and out of the hospital through better asthma self-management. Community Health Workers (CHW) visit families at their home Monday-Saturdays. CHWs speak English, Spanish, French, Susu, and Mandingo. Ask your doctor for a referral to AIRnyc or refer yourself.
AIR-nyc Handout.
Spanish AIR-nyc handout.
AIRnyc es una organización que ayuda a las familias para que se mantengan saludables, activas, y fuera del hospital a través de un mejor auto-cuidado. Trabajadores de Salud Comunitarios visitan las familias en sus hogares a su disponibilidad de lunes a sábados. Los trabajadores de Salud Comunitarios hablan inglés, español, francés, susu y mandingo. Encuentre más información en esta hoja informational. Pida una remisión a su doctor para el programa o llame usted mismo al (718) 577-2794
NYC Department of Health “Healthy Neighborhoods” Program
Pediatricians Refer Their Patients at the CIR database.
The NYC Healthy Neighborhoods Program (HNP) can help children and adults with asthma by identifying asthma triggers in their home and finding ways to avoid them. HNP provides free home assessments to children and adults who have reported the presence of pests at home and who have been diagnosed with persistent asthma by a health care provider. HNP serves all residents of NYC.
To get a home assessment a health care provider should refer you to the HNP. Pediatricians should refer their patients through the Citywide Immunization Registry (CIR).
You can print out this Asthma Referral Form (PDF) and give it to your health care provider during your next visit. More information here.
El Programa de Vecinos Saludables (HNP por sus siglas en inglés) ayuda a niños y adultos con asma identificando desecandenantes en el hogar y la manera de evitarlos. El programa ofrece evaluaciones gratis a los residentes de la ciudad de Nueva York con presencia de plagas en el hogar y quienes hayan sido diagnosticdos con asma persistente por un doctor.
Para obtener una evaluación en su casa, el doctor debera haberlo remitido al programa HNP. Imprima esta hoja de remisión y entréguela a su doctor en su próxima visita médica.
LSA Family Health Service333 East 115th Street, New York, NY 10029 | (646) 672-5254
For East Harlem families (zip codes 10029, 10035).
The free environmental health program by the LSA Family Health Service helps identify and reduce the asthma triggers in your home with a free home visit. When you agree to an appointment with a home visit, LSA will provide advocacy, education and a plan for pest control (cockroaches, mice, mold, bed bugs, and others). LSA’s Community Health Workers speak English and Spanish.
Informational Handout.
Spanish Handout.
For services contact the Asthma Program at (646) 672-5254.
El programa de salud ambiental gratuita de la organización LSA ayuda a familias a identificar y reducir los desencadenantes de asma en su hogar. Cuando acuerde una cita para una visita gratis a su casa, LSA proveerá sin costo educación para el control del asma y un plan para el control de plagas (cucarachas, ratones, moho, chinches, y otros).
Los trabajadores de salud comunitarios hablan inglés y español. Aprenda mas acerca del programa en esta hoja informacional.
Para servicios de salud para la familia, contacte el programa de asma al (646) 672-5254.