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Financial Help for Utilities

Home Water Assistance Program

 
nyc311-logoHome Water Assistance Program Website
Department of Environmental Protection
311
 
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
 
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
 
Call 311 for assistance.
 
Learn if you qualify here.
 


Home Energy Assistance Program (HEAP)

 

nyc_hra_logo

Energy Assistance by NYC the Human Resources Administration Office
HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
 

COVID-19 Update: ALL HEAP offices are temporary closed and all in person HEAP interviews will be temporarily suspended until further notice. Required interviews for any HEAP benefit component may be completed with applicants by telephone 212-331-3126.

 

Notificación COVID-19: Todas las oficinas HEAP están temporalmente cerradas y todas las entrevistas en persona serán temporalmente suspendidas hasta nueva orden. Las entrevistas requeridas para cualquier componente de beneficios ofrecidos por HEAP pueden ser realizadas por teléfono 212-331-3126.

 
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits.
 
The eligibility criteria vary by program. Find about your eligibility in the Energy Assistance website.
 
Note: The application period for the regular and emergency HEAP benefit is extended through August 31, 2020 or until the funds allocated to these components are exhausted, whichever occurs first.
 
HEAP programs
 
Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information here.
 
Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off.
 
Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program operates from May to August. Applicants are only eligible for a Cooling Assistance benefit once every five years.
 
Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to 212-331-3150. Here are some other situations that may make you eligible for cash assistance.
 
To find more information about your eligibility visit the Energy Assistance website and apply.
 

El Programa de Asistencia para la Energía (HEAP por sus siglas en inglés) ayuda a personas con bajos ingresos a pagar el costo de la calefacción y/o refrescamiento de sus hogares. HEAP tiene diferentes programas de beneficios que pagarán por: combustible, fuente de electricidad, equipos y/o reparaciones dependiendo de su necesidad. Como familia, podrá aplicar para los beneficios regulares o de emergencia de HEAP.
 
Los criterios de elegibilidad varían por programa. Conoce si calificas entrando a la página de Energy Assistance.
 
Nota: El período de aplicación para beneficios regulares o de emergencia HEAP se ha extendido hasta el 31 de Agosto de 2020.

 
Updated on July 29, 2020


Get Cool NYC Air Conditioner Program (60+)

 
nyc311-logo Get Cool Air Conditioner Program Website
Enrollment form
311
 
This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
 
See if you are eligible by completing an online eligibility form or by calling 3-1-1.
 
If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
 
After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
 
If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.