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Financial Help for Utilities

Emergency Broadband Benefit

Families struggling to pay for internet services during the COVID-19 Pandemic can access the Emergency Broadband Benefit (EBB) program. Families will receive a monthly $50 discount in their internet bill whether they are new or old customers of service providers offering the benefit (e.g. Verizon, Lingo).
Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers. Find a Broadband provider near you with the search tool Ask for devices available if interested in purchasing one with a $100 discount.
✓ You participate in one of the following Federal Assistance Programs
– Medicaid
– Supplemental Security Income (SSI)
– Federal Public Housing
– Veterans or Survivors Pension Benefit
– Tribal Programs
– Free or Reduced Lunch Program
– Receive a Federal Pell Grant or
✓ Your income is 135% or less of the Federal Poverty Guidelines or
✓ You experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers or
✓ You meet the eligibility criteria for an existing low-income or COVID-19 program.
How to Apply
Existing Lifelines Subscribers
If you are an existing Lifeline Subscriber, you do not need to apply for the Emergency Broadband Benefit Program. You must reach out to a participating provider to enroll in the EBB program.
If you are not an existing Lifeline Subscriber, there are two ways to apply for the Emergency Broadband Benefit Program.
First-time users: click the blue Apply Now button
Returning users: can access their home page by clicking Sign In.
– Complete an Emergency Broadband paper application and Household Worksheet
– Make copies of your proof of eligibility documents
– Mail your applications and document copies to:
Emergency Broadband Benefit
P.O. Box 7081
London, KY 40742
Signing up with a Provider
✓ Once your application is approved, contact broadband providers in your area.
✓ You can choose a service provider in your area. Ask multiple service providers about the services plans available under the Emergency Broadband Benefit program as services may differ, including whether they offer laptops or tablets.
✓ After picking a service provider and plan that best fits your needs, tell the service provider you would like to enroll in the Emergency Broadband Benefit Program.
✓ To do so you will need to share the information from your application – first name, last name, address, date of birth, and whether or not you provided the last four digits of your Social Security (as a reminder, a social security number is not required for this program, if you did not provide the last four digits of your Social Security Number please have your provider enter 0000).
The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.
For more information call (833)-511-0311 or visit
Familias que tienen dificultades para pagar servicios de Internet debido a los efectos de la pandemia COVID-19, pueden aplicar al programa de Beneficios de Banda Ancha de Emergencia (EBB) manejado por la Comisión Federal de Comunicaciones (FCC). Las familias elegibles reciben un descuento mensual de $50 en su factura de Internet.
Los hogares elegibles también pueden recibir un descuento único de hasta $ 100 para comprar una computadora portátil, computadora de escritorio o tableta de los proveedores participantes. Obtenga más información sobre los proveedores de servicios que ofrecen el programa EBB en
✓ Usted participa en uno de los siguientes Programas de Asistencia Federal
– Medicaid
– Seguridad de Ingreso Suplementario (SSI)
– Vivienda Pública Federal
– Beneficio de Pensión para Veteranos o Sobrevivientes
– Programas Tribales
– Programa de Almuerzo Gratis o Reducido
– Reciba una Beca Federal Pell o
✓ Su ingreso es 135% o menos de las Pautas Federales de Pobreza o
✓ Experimentó una pérdida sustancial de ingresos desde el 29 de febrero de 2020 y el hogar tuvo un ingreso total en 2020 por debajo de $ 99,000 para contribuyentes solteros y $ 198,000 para contribuyentes conjuntos o
✓ Cumple con los criterios de elegibilidad para un programa existente de bajos ingresos o COVID-19.
Cómo Presentar una Solicitud
Suscriptores de Lifelines existentes
Si ya es suscriptor de Lifeline, no es necesario que solicite el Programa de Beneficios de Banda Ancha de Emergencia. Debe comunicarse con un proveedor participante para inscribirse en el programa EBB.
Nuevos suscriptores de Lifeline
Si no es un suscriptor de Lifeline, hay dos formas de solicitar el Programa de Beneficios de Banda Ancha de Emergencia.
En línea
Usuarios nuevos: haga clic en el botón azul “Apply Now”
Usuarios recurrentes: pueden acceder a su página de inicio haciendo clic en “Sign in”.
Por Correo
– Complete una solicitud en papel de banda ancha de emergencia y la hoja de trabajo del hogar
– Haga varias copias de sus documentos de elegibilidad
– Envíe sus aplicaciones y copias de documentos a:
Emergency Broadband Benefit
PO Box 7081
London, KY 40742
Registrando Servicios con el Proveedor
✓ Una vez aprobada su solicitud , comuníquese con los proveedores de banda ancha en su área.
✓ Puede elegir un proveedor de servicios en su área. Pregunte a varios proveedores de servicios sobre los planes de servicios disponibles bajo el programa de Beneficio de Banda Ancha de Emergencia, ya que los servicios pueden diferir, incluso si ofrecen computadoras portátiles o tabletas.
✓ Después de elegir el proveedor de servicios y el plan que mejor se adapte a sus necesidades, dígale al proveedor de servicios que le gustaría inscribirse en el Programa de Beneficios de Banda Ancha de Emergencia.
✓ Para hacerlo, deberá compartir la información de su solicitud: nombre, apellido, dirección, fecha de nacimiento y si proporcionó o no los últimos cuatro dígitos de su Seguro Social (como recordatorio, un número de seguro social no es obligatorio para este programa, si no proporcionó los últimos cuatro dígitos de su Número de Seguro Social, pídale a su proveedor que ingrese 0000).
El programa terminará cuando el fondo se quede sin dinero, o seis meses después de que el Departamento de Salud y Servicios Humanos declare el fin de la emergencia de salud COVID-19; lo que ocurra primero.
Para obtener más información, llame al (833) -511-0311 o visite
Updated on October 21, 2021

Discounted Telephone Service by Lifeline Assistance

clipart4310830Lifeline Assistance
Telephone Carrier Program
New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income-eligible consumers save money on their phone bills.
Qualifying consumers can apply to “Lifeline” to receive a monthly discount on either their landline telephone service or their wireless service.
In New York State, consumers can qualify for the “Lifeline Program” based on the following eligibility criteria:
Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines.
Government Assistance Programs: You participate in one of the following programs.

Federal Programs State Programs
► Medicaid ► Family Assistance/Safety Net Assistance
► Supplemental Security Income (SSI) ► Home Energy Assistance Program (HEAP)
► Supplemental Nutrition Assistance Program (SNAP) ► National School Lunch Program
► Federal Public Housing Assistance ——–
► Veteran’s Pension and Survivors Benefit ——–

Federal program participation: Apply online.
State program participation: Contact a telephone carrier and ask about their Lifeline Program.
Updated on January 16, 2021

Home Energy Assistance Program (HEAP)



Energy Assistance by NYC the Human Resources Administration Office
NYC HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150
The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent.
The eligibility criteria vary by program. Generally, criteria are based on:
-Household income
-US Citizenship or satisfactory immigration status
Find about your eligibility in the Energy Assistance website or call the HEAP Infoline at 800-692-0557.
HEAP programs
Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at
Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 3, 2022 and closes March 15, 2022 or until funds run out.
Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program opens May 2, 2022. Applicants are only eligible for a Cooling Assistance benefit once every five years. For more information call the HEAP Conference Line at 212-331-3126 or apply with your HEAP local district contact in NYC.
Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
One Shot Deal- Cash Assistance Program: Starting December 31st, 2021, the One Shot Deal Program provides emergency assistance grants if you get a utility shut-off notice. To help pay utility expenses owed, visit access HRA and select one-shot deal at the top of the page.
How to Apply
– By phone: (212) 331-3126
– In person: See offices at
– Mail: Applications should be mailed to New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at
To find more information about your eligibility visit the Energy Assistance website and apply.

El Programa de Asistencia para la Energía (HEAP por sus siglas en inglés) ayuda a personas con bajos ingresos a pagar el costo de la calefacción y/o ventilación de sus hogares. HEAP tiene diferentes programas de beneficios que pagarán por: combustible, fuente de electricidad, equipos y/o reparaciones dependiendo de su necesidad. Como familia, podrá aplicar para los beneficios regulares o de emergencia de HEAP.
Nota: El período de aplicación para beneficios regulares o de emergencia HEAP esta activo desde el 1ro de Octubre de 2021 hasta el 15 de marzo de 2022.
Los criterios de elegibilidad varían por programa. Conoce si calificas entrando a la página de Energy Assistance.
Como Aplicar
Por telefono: (212) 331-3126
Personalmente: Ubica oficinas en el enlace
Correo: Las aplicaciones deben ser enviadas a New York City Home Energy Assistance Programm P.O. Box 1401, Church Street Station, New York, NY, 10008. Download application form at

Updated on January 27, 2022

Home Water Assistance Program

nyc311-logoHome Water Assistance Program Website
Department of Environmental Protection
If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
Call 311 for assistance.
Learn if you qualify here.
Updated on September 2, 2020

Get Cool NYC Air Conditioner Program (60+)

nyc311-logo Get Cool Air Conditioner Program Website
Enrollment form
This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
See if you are eligible by completing an online eligibility form or by calling 3-1-1.
If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.
Updated on December 13,2020

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