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Financial help for utilities

Home Energy Assistance Program (HEAP)



Energy Assistance by NYC the Human Resources Administration Office
HEAP locations
HEAP Infoline 800-692-0557
Heat Line 212-331-3150

COVID-19 Update:ALL HEAP offices are temporary closed and all in person HEAP interviews will be temporarily suspended until further notice. Required interviews for any HEAP benefit component may be completed with applicants by telephone 212-331-3126.


Notificación COVID-19:Todas las oficinas HEAP están temporalmente cerradas y todas las entrevistas HEAP en persona serán temporalmente suspendidas hasta nueva orden. Las entrevistas requeridas para cualquier componente de beneficios ofrecidos por HEAP puede ser completadas por teléfono 212-331-3126.

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits.
The eligibility criteria vary by program. Find about your eligibility in the Energy Assistance website.
Note: The application period for the regular and emergency HEAP benefit is extended through June 30, 2020 or until the funds allocated to these components are exhausted, whichever occurs first. Apply here.
HEAP programs
Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information at the NYS OTDA website..
Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off.
Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800.
Utility Assistance Program (UAP): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills.
To find more information about your eligibility and apply visit the Energy Assistance website