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Financial Help for Utilities

Emergency Rental Assistance
844-NY-RENT (1-844-691-7368) 8 am- 7 pm
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The program launched on June 1st, 2021. It helps eligible New Yorkers pay for late rent or utility bills who have suffered financial hardship due to COVID-19.  Assistance may cover up to 12 months of late rent. Funds are limited; consider applying as soon as possible.

  • Household gross income is at or below 80 percent of the Area Median Income (AMI)
  • On or after March 13, 2020, a member of the household received unemployment benefits or experienced a reduction in income, incurred significant costs or experienced financial hardship, directly or indirectly, due to the COVID-19 pandemic.
  • There are no immigration status requirements to qualify for the program.
    Registration & Application
    Visit For more information about prioritized households, documentation to provide, and enrolling organizations in your borough  visit or call 1-844-691-7368.
    Updated on June 2, 2021


    Discounted Telephone Service by Lifeline Assistance

    clipart4310830Lifeline Assistance
    Telephone Carrier Program
    New York State Lifeline Discounted Telephone Service is an assistance program offered by many telephone providers, including some wireless and cable companies, to help income-eligible consumers save money on their phone bills.
    Qualifying consumers can apply to “Lifeline” to receive a monthly discount on either their landline telephone service or their wireless service.
    In New York State, consumers can qualify for the “Lifeline Program” based on the following eligibility criteria:
    Income-Based: Your income is at or below 135% of the Federal Poverty Guidelines.
    Government Assistance Programs: You participate in one of the following programs.

    Federal Programs State Programs
    ► Medicaid ► Family Assistance/Safety Net Assistance
    ► Supplemental Security Income (SSI) ► Home Energy Assistance Program (HEAP)
    ► Supplemental Nutrition Assistance Program (SNAP) ► National School Lunch Program
    ► Federal Public Housing Assistance ——–
    ► Veteran’s Pension and Survivors Benefit ——–

    Federal program participation: Apply online.
    State program participation: Contact a telephone carrier and ask about their Lifeline Program.
    Updated on January 16, 2021

    Home Energy Assistance Program (HEAP)



    Energy Assistance by NYC the Human Resources Administration Office
    HEAP locations
    HEAP Infoline 800-692-0557
    Heat Line 212-331-3150

    COVID-19 Update: ALL HEAP offices are temporary closed and all in person HEAP interviews will be temporarily suspended until further notice. Required interviews for any HEAP benefit component may be completed with applicants by telephone (212) 331-3126.


    Notificación COVID-19: Todas las oficinas HEAP están temporalmente cerradas y todas las entrevistas en persona serán temporalmente suspendidas hasta nueva orden. Las entrevistas requeridas para cualquier componente de beneficios ofrecidos por HEAP pueden ser realizadas por teléfono (212) 331-3126.

    The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating or cooling their homes. HEAP runs different benefit programs that will pay for: fuel, your utility source, equipment, and/or repairs depending on your needs. As a household, you could either apply for regular or emergency HEAP benefits. Remember, you may still be able to receive benefits even if your heat is included in your rent
    The eligibility criteria vary by program. Find about your eligibility in the Energy Assistance website.
    Note: The HEAP benefit opens November 2, 2020. The deadline to submit applications is March 15, 2021.
    HEAP programs
    Regular HEAP benefit: a one-time supplement to your annual energy costs. The base amount of money given depends on your living situation. Find more information here.
    Emergency HEAP benefit: Emergency benefits are available if your heat has been turned off or is in danger of being turned off. The Emergency HEAP benefit opens January 4, 2021 and closes March 15, 2021 or until funds run out.
    Cooling assistance: The Cooling Assistance benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. The program operates from May to August. Applicants are only eligible for a Cooling Assistance benefit once every five years.
    Utility Assistance Program (UAP) (once the link opens scroll down): UAP assists families or individuals who are elderly, blind, disabled, mentally impaired or those residing in a neglected or hazardous environment who require financial assistance for their energy bills. Contact the Heat Line if you are having trouble paying your utilities bill calling to (212) 331-3150. Here are some other situations that may make you eligible for cash assistance.
    To find more information about your eligibility visit the Energy Assistance website and apply.

    El Programa de Asistencia para la Energía (HEAP por sus siglas en inglés) ayuda a personas con bajos ingresos a pagar el costo de la calefacción y/o refrescamiento de sus hogares. HEAP tiene diferentes programas de beneficios que pagarán por: combustible, fuente de electricidad, equipos y/o reparaciones dependiendo de su necesidad. Como familia, podrá aplicar para los beneficios regulares o de emergencia de HEAP.
    Los criterios de elegibilidad varían por programa. Conoce si calificas entrando a la página de Energy Assistance.
    Nota: El período de aplicación para beneficios regulares o de emergencia HEAP abrió en noviembre 2 de 2020 hasta el 15 de marzo de 2021.

    Updated on December 12, 2020

    Home Water Assistance Program

    nyc311-logoHome Water Assistance Program Website
    Department of Environmental Protection
    If you’re an eligible low-income homeowner, you can get an annual, non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.
    If you’re an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”
    Call 311 for assistance.
    Learn if you qualify here.
    Updated on September 2, 2020

    Get Cool NYC Air Conditioner Program (60+)

    nyc311-logo Get Cool Air Conditioner Program Website
    Enrollment form
    This program is available to income-qualified adults aged 60 and older who receive certain benefits including but not limited to Medicaid and Supplemental Nutrition Assistance Program (SNAP), or live in subsidized housing.
    See if you are eligible by completing an online eligibility form or by calling 3-1-1.
    If you cannot access the form or have any trouble with it, you can call 3-1-1 and select the prompt for Get Cool NYC Program. A live agent will conduct the eligibility form over the phone.
    After submitting the form, your information will be checked for eligibility. If you are eligible, you will get a follow-up call to enroll them in the program. Online forms that are left incomplete will not be considered. Ineligible New Yorkers will not be contacted.
    If you are under 60, see the Cooling Assistance Program by the Home Energy Assistance Program (HEAP) or call 212-331-3126 and get connected with an operator.
    Updated on December 13,2020

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